Cubic Transportation Systems

Hi,We reached out to you on 9/26/regarding your card and I called you again todayI left a message with my direct number and ask you call me back as quickly as you can I would like to offer a refund for the money spent and either mail a card to you or have one ready and available for you to pick up at our VSC Please let me know which you prefer My direct number is [redacted] Thank you, [redacted]

Dear Ms [redacted] , The Ventra system offers many ways for you to check your balance, TVM, automated phone system, website, and mobile app It is the responsibility of the card holder to manage their account and ensure funds are available when traveling Anytime a negative balance is left unpaid it may cause issues when traveling We are willing to meet you in the middle on this issue and is why an adjustment has already been provided You are responsible for the remaining negative balance of $ Thank you, [redacted]

Dear Ms [redacted] , My apologies for the delayed follow up on this complaint Reviewing the complaint and your Ventra account, I see that this issue was resolved on May 14, Per Support Incident # [redacted] , you received a refund from the retailer and your account balance was adjusted We apologize for any inconvenience Sincerely, [redacted]

Dear Ms [redacted] ,I reviewed your account and see you spoke to a customer service team lead on 7/25/where she explained that our system shows you had an additional rider on a few occasions where you tapped your Ventra card charging your transit value causing it to go negative She also explained the information found in the terms and conditions regarding Ventra stating we need to be made aware of any issues with readers, etcwithin four days of the incident in order to review it for an adjustment Ventra terms and conditions can be found by clicking the link provided [redacted] Your current negative balance is $3.30; however this will not impact your ability to travel with an active pass The customer service lead you spoke with issued a one time courtesy adjustment in the amount of $to your account You will be responsible to for loading value to clear the remaining negative amount I apologize for any trouble you had and am happy to discuss any additional concerns You can reach me directly by calling Ventra customer serviceThank you, [redacted]

Dear Mrs [redacted] , I reviewed your account and see that you contacted Ventra customer service on 10/20/requesting that we re-activate your Ventra card so that your husband could use it After reviewing the account I did confirm that it is being used and the balance is being depleted I called and left you a voicemail today with my direct number and ask that you please call me if you have any questions or concerns Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I did not authorize Ventra to debit my checking account $dollars, they are claiming that I didI need the money reimbursed back to meI already have a day pass on my cardIt would make no sense for me to buy two monthly passes for the same cardThis is absurd and wrongI have never had any issues with ventra in the pastI need my money backI did not authorize this transaction and never used the pass that was purchased using my debit card.] Regards, [redacted]

Dear Mr***, I have reviewed your account and found that you already spoke to a customer service supervisor Based on the notes it appears that your issue has already been resolved I called today and left a message with my direct number Please call me if there is any additional information you need Thank you, [redacted]

Dear ***,You spoke to a supervisor on 6/19/and a request to have $returned to your credit card was submitted These can take two to three weeks for the funds to process back to your card I apologize for the confusion and frustration you experienced.Thank you, [redacted]

Dear Ms***, In response to Mr [redacted] 's complaint, we confirm that his Ventra account has a current transit balance of $ The information provided by our Customer Service Representatives to Mr [redacted] is accurate CTA Policy is no refunds Ventra adheres to this policy The transit balance in the account can be utilized for future rides on the CTA I understand that this isn't the settlement Mr [redacted] is seeking, but Ventra is bound by CTA policy regarding refunds Sincerely, [redacted]

Dear Ms [redacted] , I would like to talk to you about your complaint as I need more information in order to determine why your credit card was declined I left a message for you today with my direct number and ask that you give me a call at your convenience /> Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This was not the step that Ventra had wanted to take when I spoke with customer service agentsWhen I spoke to them, they were only willing to make the $as a pay-per-ride on my cardIt was not until I filed this complaint with the Revdex.com that the $disappeared from my Ventra cardThank you for this action and I will keep an eye on my bank account to make sure that it shows upRegards, [redacted]

Dear Ms***, We apologize for the issues Ms [redacted] experienced with her Ventra account To resolve this complaint, Ms [redacted] 's account has been adjusted in the amount of $400.00, and as requested, (2) 30-Day Passes have been added to her account The final adjustments and adding of the passes were made today, and are reflected in her account We believe that this resolves this complaint with the desired settlement Thank you, [redacted]

My Ventra transit card was lost on 7/25/which I immediately reported on Ventra's websiteI paid $for the replacementAfter reading several online reviews all saying that the replacement cards take 10+ days to arrive, I thought nothing of it when weeks passed without my card arrivingOver weeks more passed by and my card still hadn't arrivedI submitted a support request on VentraChicago.com on 8/28/and, days later, still hadn't heard backRealizing I hadn't been contacted on the 3rd day, I live chatted with a representative who told me that the system showed that the card had been shipped on 7/28/I explained that I hadn't received the card and was still in need of a replacementI was told that I'd need to pay another $to have another one sentWho's to say that the next card would arrive? Or the 3rd? Why is the customer held responsible for whatever irresponsible shipping practices this company uses? How are there no other options for repaying the customer? There are also no safer shipping optionsThis is a racket Shame on you, Cubic Transportation Systems!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10196611, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below More than half of the funds have not been used There is $on Transit ID [redacted] and $on ID [redacted] While I agree that I have used funds, I didn't not want $to be applied to my account The first account number is for a student transit card in which I get unlimited fares, therefore I will never utilize the additional $ That card should have not been registered under my Ventra username, it was done in error when I spoke with a Ventra agents months prior when I switched my Chicago Card Plus account over to Ventra This error would have prevented the $error charge on that account Regards, [redacted]

Dear Ms [redacted] ,I apologize for the trouble that you had with the ticket that was purchased on 7/4/ I listened to the recorded phone call between you and the customer service agent where she asked if you could take the ticket to the Ventra Service Center to have tested We are unable to verify that a ticket is defective over the phone since we are unable to see or test the ticket Is it possible that you can mail it to us? The address is [redacted] [redacted] *** Please reference [redacted] on the envelope or in a written noteI called today and left a message for you to call me directly Please call me back as soon as you can to discuss further.Thank you, [redacted]

Hi, We reached out to you on 9/26/regarding your card and I called you again todayI left a message with my direct number and ask you call me back as quickly as you can I would like to offer a refund for the money spent and either mail a card to you or have one ready and available for you to pick up at our VSC Please let me know which you prefer My direct number is [redacted] Thank you, [redacted]

Dear Ms***, My apologies for the delay in responding to this complaint, we were researching our system(s) and reports regarding this issue Based upon the information Mr [redacted] provided, we investigated the transactions at the TVM at the Bryn Mawr station on February 9, Unfortunately, we are unable to substantiate the claim of the $lost at the TVM Please find attached a copy of the report from that day for that machine The second line in the report indicates that $was the total amount of cash inserted into the machine and loaded into his account Please also find attached a screenshot of the value added by the customer to his Ventra account We additionally investigated the cash reconciliation from that machine for that day, and did not find any anamolies in the cash collected vsthe transaction amounts iethere was no imbalance of the cash that collected vswhat was supposed to be collected Unless there is additional evidence of the additional $in question, we are unable to refund this amount to Mr [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI would like to thank Revdex.com for the helpI REITERATE HERE THAT THE REQUIREMENT OF THE PREVIOUS RESIDENCE IN CHICAGO DOES NEITHER FIT ANY [redacted] TERMS NOR REASONABLE MY FRIEND NEVER USED TO RENT OR OWN A HOUSE IN ILLINOIS WE HEREBY REQUEST AN ALTERNATIVE WAY (WITHOUT THE PREVIOUS ADDRESS REQUIREMENT) MY FRIEND WILL REGISTER THE CARD ONCE THIS REQUEST HAS BEEN RESOLVED Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called back the individual in the morning of September 28th but she was not available I tried again in the afternoon of September 28th and again was unable to reach her I am looking for reimbursement of my issue As I stated in the voicemail that I left, I do have a registered card with Ventra and I provided that card number on the voicemail I still have not been told how I will be compensated for this error on Ventra's part Regards, [redacted] ***

Dear Ms [redacted] , I called myself today and left a voicemail at the number provided [redacted] and left a message If there is a better number to reach you at please let me know Thank you, [redacted]