Culligan Water

Called Culligan to do a service on my water softener Had an appt setupI asked them to call 1/hr before so someone could meet them there as I usually do with other companiesHas always worked great with others Not so with them They called my father who was to meet themMy daughter was home but under so she couldn't let them in texted me when they arrivedSo I called my father and said don't worry I'm on my way anywayPulled onto my street and the mins later and the Culligan service guy was leavingI quickly called their office and said he just left tell him to turn aroundHe would not come back lying in saying he waited mins After waiting mins after arrival Then I get a missed appt charge in the mail a month laterFurious at this as it was not my fault we sent an email to the company who never bothered to respond [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I would like for the Person in charge of my account/ complaint in Revdex.com to look at the attachments send by CulliganPlease focus on the size of the Box & the size of "#12" compare to the rest of the formI do not have any doubts that Culligan as a corporate use this formBut also I am certain that the rest of their branches have a different sales approach with their customersIf someone like me who has not heard a word about the months contract & in his mind is signing a delivery ticket, chances are that person is going to miss the "terms of the contract" as the Terre Haute branch refer to itAs indicated in past, my reason to continue to beat on this dead horse is just to create an understanding for folks in this town Specially older & senior citizensTo be fair to the business involved, I would like them to know that my next step to deal with this issue is to reach out to local & state mediaAs a My next step to follow my complaint relative to this issue, I am going to reach out to local state media Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for the quick response and for fixing this situationWe feel this is a fair resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We (Culligan Water) were made aware of this complaint via postal mail received and read on Tuesday, January 3rd I spoke with *** *** to ensure that any delays in receiving notifications in the future should now be amended.Upon reviewing and investigating the customer's statement of the
problem we have found that we are in complete agreement with MS*** *** A error was made on our end as to what type of equipment was in the home We should have waived the service call fees at the time we found the equipment to be mistated on our paperwork and something we could no longer service.I have spoken with MS*** *** and apologized for our error and let her know that we would be refunding her the amount of the service call

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***I would agree to having a technician out here to diagnose the unit but upon knowing it does not work I believe Culligan should take their defective product which hasn’t worked in years and credit the account to what they are trying to get the rest of unit price I cannot state more to the company or you the Revdex.com that this unit has never worked which after numerous calls to get it fixed and rid of were ignored we stopped paying which in my eyes is more than fair because of their lack of response and customer service we had no other choice

Called Culligan to do a service on my water softener
Had an appt setupI asked them to call 1/hr before so someone could meet them there as I usually do with other companiesHas always worked great with others
Not so with them
They called my father who was to meet themMy daughter was home but under so she couldn't let them in texted me when they arrivedSo I called my father and said don't worry I'm on my way anywayPulled onto my street and the mins later and the Culligan service guy was leavingI quickly called their office and said he just left tell him to turn aroundHe would not come back lying in saying he waited mins
After waiting mins after arrival
Then I get a missed appt charge in the mail a month laterFurious at this as it was not my fault we sent an email to the company who never bothered to respond
*** ***

Called Culligan to do a service on my water softener
Had an appt setupI asked them to call 1/hr before so someone could meet them there as I usually do with other companiesHas always worked great with others
Not so with them
They called my father who was to meet themMy daughter was home but under so she couldn't let them in texted me when they arrivedSo I called my father and said don't worry I'm on my way anywayPulled onto my street and the mins later and the Culligan service guy was leavingI quickly called their office and said he just left tell him to turn aroundHe would not come back lying in saying he waited mins
After waiting mins after arrival
Then I get a missed appt charge in the mail a month laterFurious at this as it was not my fault we sent an email to the company who never bothered to respond
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

In order to take out a loan for jewelry, you have to fill out an application and sign the paperwork. If the customer gets approved and decides to make the purchase, they have to sign another piece of paper with the total amount they will be paying and the terms. This is a contract
that is non refundable, no exceptions

***See Attached***

The customer requested that some additional plumbing be done at time of installation and that there may be additional costs for plumbing The sales person was informed of the additional costs and instructed to contact the customer and let them know what the bill would be Our sales
person, *** *** forgot to make the call and the customer received the bill and was furious about the bill and the fact that his sales person did not let him know this expense I have issued a credit for $plus tax leaving the bill of $ I have addressed the issue with the Sales Manager and Sales Person and hope that the *** family accepts our apology.Let me know if you need Culligan of Pittsburgh to do anything else.Thank you,*** *** CWSIGeneral Manager

I am sorry to lose a customer in good standing and sorry that we did not come to a mutually agreeable solutionAccording to our records, we did deliver a soft water tank on
"">8/13/We do recognize, however that there is always a possibility of an errorIn an effort to make things right, we will refund the amount billed for the tank delivery, including the tank, tax, fuel and finance feeThis totals $I hope that in the future the customer will consider returning to Culligan for their soft water and drinking water needs. Sincerely,
K** ***, Manager
Culligan San Paso

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I spoke with a representative earlier today and due to the format the message came up on my phone I accidentally checked accepted their response. I do not accept their response I have been in contact more than since March 2016. I have been trying to get the system taken out I have reached out numerous times to our sales rep and have had a terrible time dealing the culligan representatives. The machine has not worked since it’s been installed and it’s ridiculous they still expect us to pay for it. Regards,
*** ***

Called Culligan to do a service on my water softener
Had an appt setupI asked them to call 1/hr before so someone could meet them there as I usually do with other companiesHas always worked great with others
Not so with them
They called my father who was to meet themMy daughter was home but under so she couldn't let them in texted me when they arrivedSo I called my father and said don't worry I'm on my way anywayPulled onto my street and the mins later and the Culligan service guy was leavingI quickly called their office and said he just left tell him to turn aroundHe would not come back lying in saying he waited mins
After waiting mins after arrival
Then I get a missed appt charge in the mail a month laterFurious at this as it was not my fault we sent an email to the company who never bothered to respond
*** ***

Called Culligan to do a service on my water softener
Had an appt setupI asked them to call 1/hr before so someone could meet them there as I usually do with other companiesHas always worked great with others
Not so with them
They called my father who was to meet themMy daughter was home but under so she couldn't let them in texted me when they arrivedSo I called my father and said don't worry I'm on my way anywayPulled onto my street and the mins later and the Culligan service guy was leavingI quickly called their office and said he just left tell him to turn aroundHe would not come back lying in saying he waited mins
After waiting mins after arrival
Then I get a missed appt charge in the mail a month laterFurious at this as it was not my fault we sent an email to the company who never bothered to respond
*** ***

Culligan agrees to diagnose the system and ensure it is working properly at NO charge to the homeowner.   We believe this is a very reasonable response.  We have not been on site to diagnose the equipment in almost 2 years.    The homeowner may have spoke with someone but did not allow us access to review the issue.   Culligan will not remove the equipment and will not provide a refund without the opportunity to actually have a technician on site and an opportunity to resolve the issue.    The customer has had multiple conversations with our office but about billing issues.

The equipment was installed to remove hardness from the water.    Culligan replaced the existing equipment with brand new equipment when the homeowner purchased the unit.   The water softener was producing soft water and working as designed.     We will offer a free service...

call to evaluate the water softener and water results.   We have not been able to evaluate the system since March of 2016.     We believe it is only reasonable to allow Culligan to evaluate the system after over 2+ years.    The only correspondence the customer had with Culligan since March of 2016 was in regards to billing issues.      [redacted]

Again I do apologize that [redacted] feels this way. However this is the first complaint we have received about our customer order form. Our customer order form as previously stated is the universal Culligan corporate approved order form. I will pass this complaint along to the corporate office for their review. I have attached a copy of both our customer order form and a delivery ticket to illustrate the difference. We have been in business at this location for more than 60 years and have always prided ourselves on excellent and honest service. Have a good Holiday weekend!
Regards,
Steve [redacted]Culligan of Terre Haute, Brazil & Rockville, INOffice: (812)235-8171Cell: (8[redacted]Fax:(812)235-3443[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
As indicated in my original complainant my concern is not about losing$100. However my intention is provide awareness to future customers of this company.
Public needs to be aware of the dishonest techniques & tactics that Culligan uses.
An honest business clearly explain the terms of their agreement using words not hiding them in a small box  
In my case there was not one word mentioned relative to 12 months agreement.
I welcome & encourage the Culligan to send you a copy of my delivery ticket or what they call "agreement" then it will be easily obvious how they basically hide their terms . A very small box with a very small print. Compare the size of the number"12" with the rest of the numbers on the same document.
Regards,
[redacted]