Culligan Water

Called Culligan to do a service on my water softener.
Had an appt setup. I asked them to call 1/2 hr before so someone could meet them there as I usually do with other companies. Has always worked great with others.
Not so with them.
They called my father who was to meet them. My daughter was home but under 18 so she couldn't let them in texted me when they arrived. So I called my father and said don't worry I'm on my way anyway. Pulled onto my street and the 10 mins later and the Culligan service guy was leaving. I quickly called their office and said he just left tell him to turn around. He would not come back lying in saying he waited 35 mins.
After waiting 10 mins after arrival.
Then I get a missed appt charge in the mail a month later. Furious at this as it was not my fault we sent an email to the company who never bothered to respond.
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for the quick response and for fixing this situation. We feel this is a fair resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I would like for the Person in charge of my account/ complaint in Revdex.com to look at the attachments send by Culligan.
Please focus on the size of the Box & the size of "#12" compare to the rest of the form.
I do not have any doubts that Culligan as a corporate use this form. But also I am certain that the rest of their branches have a different sales approach with their customers.
If someone like me who has not heard a word about the 12 months contract & in his mind is signing a delivery ticket, chances are that person is going to miss the "terms of the contract" as the Terre Haute branch refer to it.
As indicated in past,  my reason to continue to beat on this dead horse is just to create an understanding for folks in this town . Specially older & senior citizens.
To be fair to the business involved, I would like them to know that my next step to deal with this issue is to reach out to local & state media.
As a My next step to follow my complaint relative to this issue, I am going to reach out to local 7 state media. 
Regards,
[redacted]

Called Culligan to do a service on my water softener.
Had an appt setup. I asked them to call 1/2 hr before so someone could meet them there as I usually do with other companies. Has always worked great with others.
Not so with them.
They called my father who was to meet them. My daughter was home but under 18 so she couldn't let them in texted me when they arrived. So I called my father and said don't worry I'm on my way anyway. Pulled onto my street and the 10 mins later and the Culligan service guy was leaving. I quickly called their office and said he just left tell him to turn around. He would not come back lying in saying he waited 35 mins.
After waiting 10 mins after arrival.
Then I get a missed appt charge in the mail a month later. Furious at this as it was not my fault we sent an email to the company who never bothered to respond.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This particular address and phone number that Mr. [redacted] gave is for the [redacted] Church.  We cannot extend service to this address because we have had 3 bad checks written to us and never paid for.  Different people from this address and same phone number call and go on our...

website and fill out orders on a regular basis.  The CSR did tell Mr. [redacted] that we would set the delivery up for a certain date and that a credit check would be done on all rental accounts.  Once the credit information was given to the credit department the CSR was made aware that the address and phone numbers are the exact same and the first name as the Church and that we have 3 outstanding bad checks never paid for over a two year period.  The CSR did contact Mr. [redacted] and let him know that we could not extend him service.  There is nothing further we can do for Mr. [redacted].  We are looking at going to the magistrate to pursue the back checks.  If you need anything else please let me know.Thank you,Kim A[redacted] CWSIGeneral ManagerCulligan of Pittsburgh

We have looked into her account and found the error, we have also spoken to the customer and let her know there will be a refund coming her way.

Review: I had called to place an order for water delivery the lady that took my call assured me everything was fine and that I will get my delivery on Friday September 25. After hanging up with her another woman calls me and tells me that they cant deliver to me because of someone prior to the residence then have the nerve to say someone else wrote my number down.Desired Settlement: All i'm saying is get fact straight don't say one thing and do another right is right and wrong is wrong treat others they way you want to be treated

Business

Response:

This particular address and phone number that Mr. [redacted] gave is for the [redacted] Church. We cannot extend service to this address because we have had 3 bad checks written to us and never paid for. Different people from this address and same phone number call and go on our website and fill out orders on a regular basis. The CSR did tell Mr. [redacted] that we would set the delivery up for a certain date and that a credit check would be done on all rental accounts. Once the credit information was given to the credit department the CSR was made aware that the address and phone numbers are the exact same and the first name as the Church and that we have 3 outstanding bad checks never paid for over a two year period. The CSR did contact Mr. [redacted] and let him know that we could not extend him service. There is nothing further we can do for Mr. [redacted]. We are looking at going to the magistrate to pursue the back checks. If you need anything else please let me know.Thank you,Kim A[redacted] CWSIGeneral ManagerCulligan of Pittsburgh

Review: I contacted Culligan and a few other water purification services to obtain quotes. The Culligan sales rep [redacted] worked up a competitive quote and listed the FINAL ALL INCLUSIVE bottom line price at $3,498.00 This was to include all water purification devices we discussed. This was competitive and I decided based on our meeting and what we discussed I would go with Culligan. Later on when the installer came to install the system he said he could not install a water line from the reverse osmoses system to the freezer ice maker. The sales rep said this would not be an issue. Not only that but the installer came in with a higher price then the sales rep. I was not home to review and he the installer said he needed a signature, my wife's signature. My wife had him write on the form the original price quote that was $3,498.00 and that is why she signed. I paid the $3,498.00 promptly. Now Culligan is sending me a late notice bill for $157.52. They say it is the tax which was extra and not mentioned by the sales rep when he confirmed the all inclusive price of $3,498.00. I still do not have the water line connected to my ice maker and in addition I am being harassed by Culligan with these late notices. I called to inquire why am I getting this bill when I already paid the agreed total all inclusive price? Also why did I not get all that was promised to me?Desired Settlement: I want Culligan to honor their quoted price of $3,498.00 AND install the water line to my ice maker as promised by the sales rep. AND stop sending me late bills for $157.52 and adding $5 fees each time.

Business

Response:

Thank you for your patience while I compiled the information regarding this account. I have done a time line for you and I have attached supporting documents to this time line.

Review: Salesman quoted us a price for a piece of equipment, involving some minor additional plumbing. Although, he said that there may be a slight additional cost, we were never asked to pay the installation person anything over the quoted price. Installer NEVER alerted us of any issues or problems or any extra fees. We paid the bill in full, as quoted at installation. We then received a bill in the mail for 500 dollars - well over DOUBLE the entire price that we already paid.The bill does not state what the fees were even for. This is an absurd amount of money for some minor plumbing. Again, we were never made aware of any issues from the installer. If that had been the case we would have asked him to leave. We were NEVER told that this could incur double the cost of the quote. Salesman refuses to take responsibility for this, refuses to make it right, and simply said "sorry". This is unacceptable business practice. We could have had a plumber in for a fraction of the cost.Desired Settlement: We want the plumbing cost reduced to $128, which would be double the actual installation fee that was quoted on our bill.

Business

Response:

The customer requested that some additional plumbing be done at time of installation and that there may be additional costs for plumbing. The sales person was informed of the additional costs and instructed to contact the customer and let them know what the bill would be. Our sales person, [redacted] forgot to make the call and the customer received the bill and was furious about the bill and the fact that his sales person did not let him know this expense. I have issued a credit for $376.66 plus tax leaving the bill of $105.40. I have addressed the issue with the Sales Manager and Sales Person and hope that the [redacted] family accepts our apology.Let me know if you need Culligan of Pittsburgh to do anything else.Thank you,[redacted] CWSIGeneral Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick response and for fixing this situation. We feel this is a fair resolution.

Regards,

Review: I have had Culligan service for approximately five years. On August 13, 2015 Culligan failed to make its weekly delivery. I spoke with the driver the following week and he stated that he would inform the office. The next monthly bill included a charge for 8/13 delivery. I spoke with the office and advised them that there had been no delivery on 8/13. The office stated that they would speak with the driver. I paid the bill, but deducted the amount for the missed 8/13 delivery and detailed the adjustment in writing. The following month's bill failed to include the adjustment for the missed delivery and added a finance charge. I again called the office to request correction of the bill, but was told their records showed the delivery had been made and they would not adjust the bill. I again explained that the delivery had not been made, but was again rebuffed.Desired Settlement: Correction of bill - removal of charge for missed delivery and finance charge.

Business

Response:

I am sorry to lose a customer in good standing and sorry that we did not come to a mutually agreeable solution. According to our records, we did deliver a soft water tank on 8/13/15. We do recognize, however that there is always a possibility of an error. In an effort to make things right, we will refund the amount billed for the tank delivery, including the tank, tax, fuel and finance fee. This totals $16.38. I hope that in the future the customer will consider returning to Culligan for their soft water and drinking water needs. Sincerely, K[redacted], ManagerCulligan San Paso

Review: I have been having a problem with hard water scales forming on my dishwasher heating coil and on a faucet in a bathroom. The Culligan water softening Co. supplies the softening.

Culligan employee tested the water and pronounced it a sufficient mixture. They gently suggested I might have poured dish soap in the machine. I proved I used Cascade. I am a 86 year old widow, living alone. I felt these people were trying to solve a problem by belittling me.

Therefore, I called an appliance repairman. He was puzzled by the scale and offered to test the water with his equipment. He said it appeared the water and the softening were not mixing properly, cost $64.00.

I called Jack’s Plumbing of Santa Maria. They declared the water/salt mixture, “was not much better than the water from the garden hose”, cost $100.00.

I wish to make a complaint against the Culligan Water Conditioning Co. of Santa Maria.Desired Settlement: Resolve the issue regarding with hard water scales forming on my dishwasher heating coil and on a faucet in a bathroom.

Review: Our bill is due on the 21st of the month every month and since my wife and I live pay check to pay check we stretch it out till due date there have been times when this office has called 3 days before the due date demanding there money upon arguing with them about that and getting them to stop that now at times they charge us more then what the bill reflects

On this occasion the bill was due on Sunday and my wife was helping a friend who was in the hospital in Missoula she asked me to call culligan on Friday 7-19-13 and pay the statement which was $24.00 when I called in the lady told me we where behind and owed 55.00 which was incorrect the additional 31.00 for for August which had not even billed yet she demanded payment in full how can I be charged for a bill that has not even generated yet this store has a bad habit of these problems demanding to be paid before the due date or even before the bill has generated it needs to stop upon calling there 800 number all I got where well each store is indapendent I dont care that does not give them the right to demand payment before the bill is dueDesired Settlement: I expect an apology and I expect there billing participates to be corrected I am not the only person in the country that lives pay check to pay check and can not afford excess charges the extra $31.00 to me was the equivalent of 3 medications my wife and I need for AIDS and HIV+ stop the excessive charging

Business

Response:

In response to the complaint from Mr. [redacted], here is the rest of the story. We have to close out our books by the 26th of each month. When Mr. [redacted] called & asked what his balance was he was told it was $56.00, his monthly softener rental ($24), a bag of softener salt ($11.00) and rust out ($10.00). He knows this unit needs product to run efficiently and he also knows he is on a regular route so we can do this. He has gotten product in the past so this should be no surprise to him. His next 4 deliveries for product are always on his bill. The product was delivered on 6/27/2013 so of course it would be due before Aug. We have never called him 3 days before the due date to request payment. The only time he has been called is when he is behind on his payments. One time there was a dispute because he said he gave the route driver cash, the driver said he did not, however, since the customer is always right, we gave him a month’s free rent. I listened to the secretary the day he called & his question was how much is my bill, when she told him he became very upset. She is new here and never once told him he was behind on his bill, just told him what his balance was, which was what he wanted to know. We have NEVER called him or any other customer requesting payment before their due date, we neither have the staff or the time to do this. We bill out approximately 3500 customers each month and that would be impossible. If they are on route & past due they will be called, but that is the only time. If he can’t afford this unit or the product we would happy to remove it. Which, by the way, he paid the $56.00 on 7/19/13. If you need further documentation I can email his payment history to you. [redacted] Culligan Water[redacted]