Curtis Total Service, Inc.

Review: On December 2, 2013, I contacted Curtis Total Service and ask if they could dispatch a service technician to my address to examine a basement sump pump that was malfunctioning. This pump controls all the water usage in my home from toilets to showers to sinks etc. I sit slightly below ground level so the pump is located in the basement and pumps all water etc to the street/sewage system. I was also advised that there would be a $77 fee just for the technician to come to the premises to examine the situation. I agreed and a service technician was dispatched. The tech arrived at my home at approx. 6pm. He reviewed the situation and it was determined that the pump was dead and needed to be replaced. When I asked the price, the technician indicated that he would need to return to his truck and work up a price. He returned about 10 minutes later and told me the [redacted] would be $2022. I was in a state of shock. Due to the nature of the situation and being later in the day I agreed but also requested that he provide an itemized bill so I could see how much were parts vs labor. He indicated that was not possible that they work on a flat rate only. When I asked what the flat rate was, he responded I don't know you will have to contact the office. He completed the job as this was a desperate situation but I still was not satified with being quoted a [redacted] but have no idea what the total figure represented. I decided to contact the office at 9am today where I spoke to [redacted] Operations Manager. I was also told by [redacted], he could not provide a break-out of parts vs labor and also indicated that they work on a flat rate. When I asked what the rate was, he refused to provide that information. I feel as though I have been taken advantage of. I decided to look up the part on the internet and the pump cost $422.00. So that would tell me the labor was $1600. I need this investigated as soon as possible. I think this company owes me an itemized bill unless they are hiding something. I paid by credit card in desperation but in process of stopping payment until I can fully understand what makes up the $2022 worth of charges. The technician was at my home for 2.5 hours.Desired Settlement: I am requesting an itemized bill and somewhat of a large billing adjustment as I feel this was completely overpriced.

Business

Response:

Thank you for sharing your concern with such a GREAT ORGANIZATION! Although we have serviced thousands of customers, every now and then someone will ask about our upfront pricing. At Curtis Total Service we pride ourselves in having a fully trained staff that has the ability to handle just about any type of call. When it comes to locating tough parts and having the ability to open major supply houses after hours to provide assistance to a customer like this, WE CAN DO IT!

Review: On 6/19/2014 I contact this company about seeing what was wrong with a cenral air condtioning unit at my home. At that time the company told me there would be $77.00 charge to come out and see what was wrong with the unit. The reapairman arrived about 5:30pm on the same day. He contacted me by phone at that time he ask how to turn the unit on & what the problem seemed to be. After telling him how to turn the unit on he informed me that it would cost another $99.00 to look at the unit and see what the problem was. At no point during me call to the co0mpany office did they state that the $77.00 charge was just to some one to drive to my home nor did they state that there would be any extra cost to tell me what needed to be fixed. I naturally understand that parts and labor to fix the unit would be above and beyound the $77.00 charge. I that point I told the repair man to leave and that I would not pay such an insane cost.

This morning someone (male) called me from Curtis company about what happened on the 19th. All he would say was we told you about the costs and that I was being turned over to a collection attorney for nonpayment of the $77.00 charge. I am not paying for someone to drive around and not even know how to turn the unit on, What kind of repair man do they hire?Desired Settlement: All I am asking for is that this company stop any type of legal or civil actions in this matter. I feel that they hid the costs by not being up front about them. Had I knowen the cast involved I would have NEVER allowed them to come to my home. I fell this is totally an ufair wway to rip the people off.

Business

Response:

This complaint does not even deserve a response. **. [redacted] has one thermostat hanging off his wall, and another mounted on the wall. When my tech called to ask why the thermostat is basically hanging off the wall and which one is the one he had hooked up to his ac, the customer gave him a hard time. Apparently he felt that we were supposed to perform a electrical diagnostic on his unit for no charge except the service fee that he was clearly quoted over the phone. He was also told that when the tech arrived he would let him know what other charges will apply.