Complaint: [redacted]
I am rejecting this response because:[redacted] Thanks for the information you provided me this morning. As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch. There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco. I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer service. Sincerely, [redacted]
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct. Our work ethics have a consistent positive history. In reference to the above...
case number ([redacted]), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November 2016 at which time Revdex.com sent us the following complaint (No. [redacted]), which due to the time lapse should not be entertained. Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr. [redacted] complaint filed with the Revdex.com. As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract). Please note CCS does not recognize a [redacted]. CCS is given a week in each home (Refer to contract page 3 Exhibit C No. 1) in which CCS clearly states the scope of work dates set forth. CCS went above and beyond for Mr. [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule. December 12th. Mr. [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr. [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete. [redacted] fixed the floors free of charge for Mr. [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr. [redacted] instructing him on how to care for his decorative concrete floors. It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, 2015 from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr. [redacted].
[redacted] Tony and I really enjoyed working with you, I apologize for any miscommunication we may have had, it was in no way intentional and not our character to ignore you I am sorry you felt that way. Tony has been out of town working the past two weeks, I have had you on the schedule as a...
work in since we last spoke and in fact your still a work in.I promise as soon as we get a FREE moment you are priority.Thanks [redacted] and again I apologize if you felt we forgot about you, we haven't I really enjoyed speaking with you.
Complaint: [redacted]
I am rejecting this response because:[redacted] Thanks for the information you provided me this morning. As I stated, CCS attempted a repair to my property, but rather than removing the stain on my stucco around the perimeter of my porch, they only created a larger stain and now I have a line around my entire porch where the wall meets the porch. There is no point in continuing this complaint any further, as I see no way a repair can be achieved short of having to repaint the stucco. I want it noted that this complaint was NOT resolved to our satisfaction and we would not recommend this contractor due to poor customer service. Sincerely, [redacted]
To Whom It May Concern: We are very professional and place a high business priority on integrity and honesty, so we are therefore voluntarily transparent in our business relationships and conduct. Our work ethics have a consistent positive history. In reference to the above...
case number ([redacted]), CCS does not feel a response is warranted for the below reasons: The work performed was completed December 2015, a year ago, no issues were ever brought to CCS’ attention prior to November 2016 at which time Revdex.com sent us the following complaint (No. [redacted]), which due to the time lapse should not be entertained. Refer to attached contract section: Article Two RecitalsUnder B: Terms: The term of this Agreement shall begin on the Effective Date above and shall expire on December 23, 2015.Custom Concrete Solutions has found numerous inconsistencies with Mr. [redacted] complaint filed with the Revdex.com. As with all our clients a contract is signed prior to start of each project (See attached [redacted] contract). Please note CCS does not recognize a [redacted]. CCS is given a week in each home (Refer to contract page 3 Exhibit C No. 1) in which CCS clearly states the scope of work dates set forth. CCS went above and beyond for Mr. [redacted] by moving his furniture back in his home for him, he stated he didn’t have time due to his work schedule. December 12th. Mr. [redacted] called because he scratched the floors, first thing Monday morning [redacted] was at the property as he assessed the floors it became apparent that Mr. [redacted] had apparently put masking tape to the floors after he was instructed not to, due to the reaction of the tape to the decorative concrete. [redacted] fixed the floors free of charge for Mr. [redacted] by touching up and re waxing.As you will see in the attached pictures walls were papered and protected during CCS’ scope of work.A maintenance sheet was given to Mr. [redacted] instructing him on how to care for his decorative concrete floors. It is the customer’s responsibility to maintain and care for their floors CCS does offer a maintenance agreement to all our customers.CCS’ scope of work was completed on Friday December 11, 2015 from start to finish, customer was completely satisfied and remaining balance was paid in full by Mr. [redacted].
[redacted] Tony and I really enjoyed working with you, I apologize for any miscommunication we may have had, it was in no way intentional and not our character to ignore you I am sorry you felt that way. Tony has been out of town working the past two weeks, I have had you on the schedule as a...
work in since we last spoke and in fact your still a work in.I promise as soon as we get a FREE moment you are priority.Thanks [redacted] and again I apologize if you felt we forgot about you, we haven't I really enjoyed speaking with you.