Cutter Chrysler Jeep Dodge of Honolulu

As I said before, all our pricing is clearly displayed on the windows The vehicle protection package is optional at the time of sale but once it has been purchased it is not a cancellable item like an extended service contract or maintenance contract I spoke to my finance manger and he told me that when Mr [redacted] came in to redo his paperwork he rexplained the vehicle protection package to him and Mr [redacted] was satisfied with his purchase as it would protect his car in the manner he desired I am still open to giving Mr [redacted] a free maintenance plan as a gesture of good faith Please don't hesitate to reach out to me should you have any further questions

I am sorry to hear that [redacted] is not happy with her experience here I checked into it and it seems like her concerns have been resolved If that is not the case please have her contact myself or Larry D [redacted] at [redacted]

Had trouble with my Jeep two days after I bought itThere was a problem with the ignition getting the vehicle to startand they ddidn't find the problemNow they know what the problem is but won't help me get it fixed because they said there's no way to tell if the damage was there before I purchased the vehicleI have the service slips showing the problem days after the sell date and as of today I have only had the vehicle for monthsIn those months I have been to the service department a few times and never got anything fixed until this past Friday I went ahead and just payed to get the switch fixed so my dome lights would come on (even though they hadn't worked since I got the vehicle.) When I got my Jeep back, there was a loy of noise coming from the engine and it has been driving terribly ever sinceBuying my vehicle from these guys was a terrible decisionThey are the epitome of the sneaky used car salesman

I am sorry that Mr [redacted] is unhappy with his purchase of his [redacted] When he first notified us there were issues with his vehicle we immediately checked his truck into service to have them addressed and gave him a loaner vehicle to use, both at no expense to Mr [redacted] His vehicle should be ready by the end of this week Given that this was not a door to door sale and his loan has already been processed at the bank there is not an option to return the truck but we did offer Mr [redacted] the opportunity to exchange it for a different vehicle which he declined to doIf there are any further issues with the truck we would still honor our offer to exchange it for abother vehicle or repair it at no charge as well as provide a loaner vehicleThank you for giving me the opportunity to resolve this issue [redacted]

Complaint: [redacted] I am rejecting this response because: They have not resolved this to my satisfactionI believe any repairs should be played by the dealership since this has been an issue since I bought the vehicleThey also have not offered me a deal that is satisfactory for a traded in vehicle Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is not accurateLike I said in my message as calmly as able under the circumstancesNever cussed at said individualPart of a customer based business is the eventuality of dealing with highly irate customersJust plain bad business! And as far as being accurateThe quoted parts supposedly from me weren't even close to accurateI asked "why the fxxz haven't my trades been paid off yet after almost months." General manager Art said" if you are going to speak this way then I'm gonna not help u and hang up" I replied fine I will get ahold of the fxxxing Revdex.com" and then I got hung up onLove how it takes the Revdex.com to do anything to a company and there is no straight up decency when it comes to taking care of customers right out of the gate versus messing up their credit and lifeThanx a lot Art from cutterYour an outstanding example of how humanity is dwindling into the abyss Sincerely [redacted] ***

I am sorry that your experience with our service department did not meet your satisfaction I understand my service manager Alan Edwards reached out to you this morning and he is crediting you back the amount you requested please don't hesitate to contact me if you have any further questions.Art [redacted] General Manager Cutter Auto Honolulu

Complaint: [redacted] I am rejecting this response because:To date, 9.29.2015, we have not received the Title, registration, or license platesWe did receive a new application for registration card from the dealer to sign and return, which we did.It is for registration in OAHU county, and the car needs to be registered in MAUI CountyWe live on Maui! The dealer shipped the car to us in Maui! We never accepted possession of the car in Oahu County! So now we will have to try to figure out how to register it in Maui, and there will be additional fees to pay! Our Temporary plates expire Oct 10, As of that date, we will have to rent a car because we cannot drive the car without registration! Also, may not be insurable without registration!If not cleared up by October 10, 2015, we will rent a car and charge the dealership for itWill probably have to go to court to collect the rental car fees from themThis dealership should not have a license to sell carsThey failed to properly register the vehicle! So now we have a brand new car that as of October 10, 2015, we will not be able to drive unless they clear this up before that date Sincerely, [redacted]

Hi ***,They say nothing after thatWhat should I do? Please let me know[redacted] *** [redacted]

I am sorry that your experience with our service department did not meet your satisfaction I understand my service manager Alan Edwards reached out to you this morning and he is crediting you back the amount you requested please don't hesitate to contact me if you have any further questions.Art [redacted] General ManagerCutter Auto Honolulu

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

You had stated, "Finance person told a lie second timeBut finance person told me "mandatory"-->> I asked him which "mandatory" or Option timesHe said "mandatory" I have no document.Sales person told me that I can take resistAll package off -->> I have textI send attached filesAnd You said resistAll package is Option..." -->> This meansI got previcus email from Cutter answer written.The resistAll package is optional at the time of purchase but once it has been purchased it is not a cancellable product like an extended service contract or maintenance plan

I am sorry that Mr&Mrs *** are unhappy with their experience here but the customer had an aftermarket product "stop squeak" applied to their brake pads, rotors, calipers. We do not apply or carry this product so it was either applied by the customer, their mechanic, or an unknown
party. this product voids their brake warranty and we are unable to fix the issue. If there is anything else I can do please don't hesitate to call or email me
*** ***
General Manager
Cutter Dodge Honolulu

I am sorryYou have the wrong dealershipWe do not sell ***sThat is *** *** on Ala Moana Blvd

I am sorry if Mr *** feels he was being contacted inappropriately by our company. I checked our records and made sure he is on our do not call/do not solicit list. if you have any questions please don't hesitate to contact me *** ***General ManagerCutter Auto
Honolulu

Complaint: ***
I am rejecting this response because:We purchased the car from:*** Chrysler Jeep Dodge of *** *** ***
*** ** ***Phone # ***Salesman: Lance P***Asst Sales Manager: Jared M***Please correct the complaint if the address is not correctThey are now saying they FORGOT to have us sign the paperwork necessary to register the carThey sent us an application for registration for OAHU county, but we live in MAUI COUNTY! The car needs to be registered in Maui CountyWe never took possession of it on Oahu. We bought it new and the dealership SHIPPED it to MAUIWe took possession of it on MauiWe still have not received our title, registration or license plates as of 9/23/Our temporary registration expires 10/10/At that time, we will be unable to drive the carCannot drive it without registrationWe will have to get a rental car and make the dealership pay for our rental car until we can legally drive our new carThis dealership should not have a license to sell cars if they do not know how to properly do the paperwork on one
Sincerely,
*** ***

I'm sorry that the ***'s are not happy with our service so far and apologize for thatAll paperwork has been sent to the DMV and they should be receiving their plates and registration shortlyIf I can be of further assistance please don't hesitate to call me

Complaint: ***
I am rejecting this response because:
To date, 9.29.2015, we have not received the Title, registration, or license platesWe did receive a new application for registration card from the dealer to sign and return, which we did.It is for registration in OAHU county, and the car needs to be registered in MAUI CountyWe live on Maui! The dealer shipped the car to us in Maui! We never accepted possession of the car in Oahu County! So now we will have to try to figure out how to register it in Maui, and there will be additional fees to pay! Our Temporary plates expire Oct 10, As of that date, we will have to rent a car because we cannot drive the car without registration! Also, may not be insurable without registration!If not cleared up by October 10, 2015, we will rent a car and charge the dealership for itWill probably have to go to court to collect the rental car fees from themThis dealership should not have a license to sell carsThey failed to properly register the vehicle! So now we have a brand new car that as of October 10, 2015, we will not be able to drive unless they clear this up before that date.
Sincerely,
*** ***

Revdex.com:I received a call from Allan Edwards, the service manager for Cutter Dodge Honolulu, we spoke about my complaints and received a sincere apology and I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

My finance manager, Shane L***, has the paperwork printed up and will be contacting Mr *** so he can come in and sign the forms for his three year maintenance plan