Cutter Chrysler Jeep Dodge of Honolulu

You had stated, "Finance person told a lie second time. But finance person told me "mandatory". -->> I asked him which "mandatory" or Option 3 times. He said "mandatory" . I have no document.Sales person told me that I can take resistAll package off.  -->> I have text. I send attached 4 files. And You said resistAll package is Option..."  -->> This means... I got previcus email from Cutter answer written.The resistAll package is optional at the time of purchase but once it has been purchased it is not a cancellable product like an extended service contract or maintenance plan.

Hi [redacted],They say nothing after that. What should I do? Please let me know.[redacted]

Complaint: [redacted]
I...

am rejecting this response because: They have not resolved this to my satisfaction. I believe any repairs should be played by the dealership since this has been an issue since I bought the vehicle. They also have not offered me a deal that is satisfactory for a traded in vehicle.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2014/02/14) */
I'm sorry that [redacted] is not happy with her experience here. Returing the car is not an option but I would be happy to sit down with her and go over the deal and address her concerns. I believe she already has an appointment to see...

our Finance Director [redacted] this weekend and will follow up with him about that on Monday.

I am sorry that your experience with our service department did not meet your satisfaction.  I understand my service manager Alan Edwards reached out to you this morning and he is crediting you back the amount you requested.  please don't hesitate to contact me if you have any further...

questions.Art [redacted]General ManagerCutter Auto Honolulu

Complaint: [redacted]
I am rejecting this response because:To date, 9.29.2015, we have not received the Title, registration, or license plates. We did receive a new application for registration card from the dealer to sign and return, which we did.It is for registration in OAHU county, and the car needs to be registered in MAUI County. We live on Maui! The dealer shipped the car to us in Maui! We never accepted possession of the car in Oahu County! So now we will have to try to figure out how to register it in Maui, and there will be additional fees to pay! Our Temporary plates expire Oct 10, 2015. As of that date, we will have to rent a car because we cannot drive the car without registration! Also, may not be insurable without registration!If not cleared up by October 10, 2015, we will rent a car and charge the dealership for it. Will probably have to go to court to collect the rental car fees from them. This dealership should not have a license to sell cars. They failed to properly register the vehicle! So now we have a brand new car that as of October 10, 2015, we will not be able to drive unless they clear this up before that date. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
All pricing is not clearly displayed in the windows of your vehicles. Never displayed.Sales person told a lie . A lie is this price is military price or discount price.Finance person told a lie second time. Sales person told me that I can take [redacted] package off. But finance person told me "mandatory". And You said [redacted] package is Option.If You have an apology, You should realize these lie.1)Ajust price at price or discount price. Because Mr.[redacted] said this price is military price or discount price.2)I want to cancel [redacted] package.Sincerely,[redacted]

I am sorry that your experience with our service department did not meet your satisfaction.  I understand my service manager Alan Edwards reached out to you this morning and he is crediting you back the amount you requested.  please don't hesitate to contact me if you have any further...

questions.Art [redacted]
General Manager
Cutter Auto Honolulu

Hi again... I am [redacted] of Pearl City.. this complaint should be assigned to [redacted] of [redacted]