CVS Pharmacy, Inc.

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr. [redacted] for his experience.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take...

the correct action.  It is our understanding that the matter has been forwarded to our Risk Management to address going forward. Mr. [redacted] is welcome to contact 1-[redacted] for further assistance.Thank you, [redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the experience she had regarding her expired coupons. At CVS, our goal is to make our customers' shopping experience positive.  When a customer concern is brought to our attention we believe it is...

important to understand what has happened and take necessary steps towards a satisfactory outcome.It has always been CVS Pharmacy’s policy to honor all coupons that are within their expiration date. Nothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired coupons. Customer feedback is important to us, and we wanted to ensure a more consistent experience for all customers who use coupons in our stores. A key to this effort is making sure all our policies are always enforced across all CVS Pharmacy locations, so we have provided our staff with tools to more easily and consistently enforce our existing policies.If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at [redacted] (1-[redacted]) and reference incident number [redacted].Thank you,[redacted]

On behalf of CVS/pharmacy, I would like to apologize to Ms. [redacted] for her experience with her CVS.com order.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is important to understand what...

happened, and to take the correct action.It is our understanding that our CVS.com Leadership has investigated and addressed this matter with the CVS.com Customer Care Team. A representative of CVS.com Customer Care has spoken with Ms. [redacted] to apologize for her experience and advise that the remaining 9 reams have shipped to her.If we can be of further assistance we invite Ms. [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number #[redacted].Regards,[redacted]Customer Relations Supervisor

On behalf of CVS Pharmacy, I would like to apologize to Ms.[redacted] for the problems she encountered with her local CVS Pharmacy being out of stock of her medication.  At CVS, our goal is to be a trusted partner in our customers' health care.  When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action.  It is our understanding that the Area Pharmacy Supervisor [redacted] has investigated and addressed this matter with Ms.[redacted] further. Ms.[redacted]' was able to locate the medication Ms.[redacted] needs and a brand she can use. Ms.[redacted]' has also followed up with the pharmacy staff members to make sure we have procedures in-place to make sure Ms.[redacted]'s medication is in-stock, as much as possible. We also will be assisting Ms.[redacted] with her insurance and transitioning to in-store pick up, instead of mail order. If we can be of further assistance, we invite Ms.[redacted] to contact Customer Relations at [redacted] and refer to incident number [redacted].Thank you,[redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr. [redacted] for the negative experience he had regarding his [redacted] gift card.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is...

important to understand what happened, and to take the correct action.It is our understanding that District Manager [redacted] has reached out to Mr. [redacted] and arranged a $100 refund to be provided to the customer. If we can be of further assistance, Mr. [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-800-746-7287) and reference incident number [redacted].Thank you,[redacted]

..On behalf of CVS/pharmacy, I would like to respond to Ms. [redacted]’s rebuttal and apologize once again for the problem she encountered with receiving automated CVS pharmacy calls for someone other than herself.  At CVS, our goal is to be a trusted partner in our customers' health care.  When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action.  I was able to verify the calls Ms. [redacted] referred to and removed her phone number from the automated pharmacy call programs and any pharmacy profile it was attached to.  I left detailed voicemail for Ms. [redacted] detailing action taken on her complaint. I left my contact information in the event Ms. [redacted] wanted to discuss this matter further with me.  I emailed Ms. [redacted] CVS’s apologizes and actions taken to resolve this matter. Mr. [redacted] responded that she did not want any further direct contact from CVS.If we can be of further assistance we invite Ms. [redacted] to contact Customer Relations at [redacted] ([redacted]) and refer to incident number [redacted].Regards,[redacted] | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
As I have previously stated, I do not care about the canvas, I do not care about the coupon because I won't be using it.  I want my money back that CVS deducted from my account for a purchase I did not get.  I did get ONE single voicemail from CVS employee [redacted] and he did not leave any contact information, simply stated that he wanted to help me use my coupon.  I don't intend to remain a CVS customer, so I don't need help with that.  I just need my money back.Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon Mrs. [redacted],On behalf of CVS Pharmacy, I would like to apologize to Mrs. [redacted] for the problem she encountered with her online canvas photo order.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer,...

we believe it is important to understand what happened, and to take the correct action.  We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the email. Customers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Mrs. [redacted] can reach out to our Customer Relations Department at [redacted] and reference incident number [redacted].

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the poor customer service she encountered at her local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care.  When a customer concern is brought to our attention we...

believe it is important to understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that Third Party Senior Assistant [redacted] has investigated and addressed this matter to Ms. [redacted]'s satisfaction.  Mr. [redacted] was able to provide a review to Ms. [redacted] that one prescription was processed in error and he has been able to provide the customer a reimbursement of the remaining balance.  It has been reported that Ms. [redacted] is happy with the follow-up provided by Mr. [redacted] in this matter.If we can be of further assistance we invite Ms. [redacted] to contact Customer Relations at 1-[redacted] (1-[redacted]) and refer to incident number [redacted].Sincerely,[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. The district manager called us and agreed to give us a gift card as refund. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. CVS has made no attempt to contact me (our phone works just fine, thanks), and has not provided a number to a representative, only to a generic touch-tone complaint line where one is navigated around a circular queue before being told no one can take the call.  Attached is my receipt, my complaint to my credit card company upon which the [redacted] "gift card" was charged.CVS has already lost my business, and so has [redacted], for failing to protect me from this fraud-by-proxy CVS appears to be involved in with [redacted].  The Revdex.com file on [redacted] speaks to my exact experience here.  Regards,
[redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr.  [redacted] for the problem  he encountered with the CVS Pay Mobile App.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is...

important to understand what happened, and to take the correct action.  CVS Health takes privacy and security of consumer information very seriously and this was top of mind while building CVS Pay.  As such, CVS Health has designed CVS Pay with security measures in place to protect your CVS Pay information.  For example, only the last four digits of your actual card number will appear in the app, which will help keep your CVS Pay information safe even if your phone is stolen or lost. Credit card numbers are not stored on the mobile phone or at CVS Health.  Credit Card numbers are replaced with a different non-sensitive number that has no value, referred to as a “token” that that keeps the actual Credit Card number secure.  Additionally, CVS Health can disable your wallet in case your phone is lost or stolen.If we can be of further assistance, Mr. [redacted] can reach out to our CVS.com  Mobile App Department at 1-800-SHOP-CVS (###-###-####).Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was left one message from the business upon calling them back the costumer service representative was unable to assist me or give me anymore information.  I am now waiting to get assistance from another department.  
Regards,
[redacted]

In order to properly investigate your concerns, we are in need of additional information.    Please provide us with the following information:   Member ID number, Date of Birth, and the medication in question. Please  confirm if this request is for yourself or for someone else on...

your account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered with her CVS.com order.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is...

important to understand what happened, and to take the correct action.  We have reviewed Ms. [redacted]' concerns with our CVS.com team and have been advised we reserve the right to refuse to sell products or services if it reasonably appears to us that there is intent to resell such products or services. The disclaimer can be found in the "Terms of Use" section on the CVS website. We are currently unable to honor Ms. [redacted]' request to reinstate her order. If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at [redacted] (1-[redacted]) and reference incident number [redacted].Thank you,[redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered with our [redacted] department.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is...

important to understand what happened, and to take the correct action.  It is our understanding Ms. [redacted] has been contacted by a [redacted] representative and offered an apology. She has also been advised that a full refund credit has been applied to her account. If we can be of further assistance, Ms. [redacted] can reach out to our [redacted] team directly at 1-[redacted]Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not have VM, so CVS is lying when...

it states that a "Voice mail had to be left with a follow up phone number for her to conact.3:22 pmPrescription was filled at [redacted] with no problem. Scanned my supplemantal card, and no co-payment was due.