CVS Pharmacy, Inc. Reviews (805)
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Address: 1 Cvs Dr, Woonsocket, Rhode Island, United States, 02895-6146
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On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for the problem he encountered with a CVS employee at his local CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that...
it is important to understand what happened and to take the appropriate action. It is our understanding that Area District Manager, [redacted]r has investigated and addressed Mr. [redacted] concerns with pharmacist and staff. Mr. [redacted]r left voicemails and sent an email to Mr. [redacted] offering to discuss his concerns with him. Mr. [redacted] has not responded. If we can be of further assistance we invite Mr. [redacted] to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number [redacted].Regards,[redacted] | CVS Health | Retail Executive Support Representative
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Hello [redacted]: This complaint is because CVS with malice decided to willfully distort an image due to whatever discriminatory intent that CVS had inspite of advising that this photograph was for a passport - which I have to be carrying around for the next ten years and trying to prove to authorities in countries I visit about my identity. I have been severely affected, and I had just advised CVS of the basic costs I incurred. Your staff did not try to reimburse me with the costs incurred but tried to give a coupon or something to that effect. Your representation that the employee was spoken to appears that CVS is shielding its agents, and not looking into the gravity of the underlying situation. Based on your reply, we shall proceed further where we would address all omissions both civil, tortious and otherwise and test the law CVS referred to.
Sincerely,
[redacted]
On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the problem she encountered with the billing at her local Minute Clinic. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe...
that it is important to understand what happened and to take the appropriate action. It is our understanding that a Manager and a Lead Customer Service Representative for Minute Clinic have attempted to reach Ms. [redacted] on multiple occasions without success. The voicemail for the number we have been provided is full, so unfortunately a call back number was not able to be provided. We invite Ms. [redacted] to reach out to our Minute Clinic Customer Service Lead, [redacted], at [redacted] in order to address and work toward a resolution. The incident number for her concern is [redacted].Regards,[redacted] Senior Customer Relations Representative
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for the experience he had with a purchase made at CVS.com. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a...
customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that CVS online specialist [redacted] has investigated and addressed this complaint. Ms. [redacted] contacted Mr. [redacted] and has sent a replacement order to him. If we can be of further assistance Mr. [redacted] can reach out to our Customer Relations Department at [redacted] (###-###-####) and reference incident number [redacted].Regards,[redacted] | CVS Health | Retail Executive Support Representative
Revdex.com:We will try to call the contact provided to come to a resolution
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms [redacted] for the problem she encountered at her local CVS regarding transferring her prescriptions. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a...
customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that District Manager [redacted] has investigated and addressed this matter with store staff. Mr. [redacted] has spoken to Ms. [redacted] who has since had her issue resolved. If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at [redacted] (1-[redacted]) and reference incident number [redacted].Thank you, [redacted]
On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for his experience with CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and...
to take the correct action. It is our understanding that Mr. [redacted] contacted our Customer Relations Department on January 5, 2017 to discuss his experience. At that time Mr. [redacted]’s concern was shared with the District Manager [redacted]. [redacted] has addressed this matter with his staff. He has also confirmed that the promotion for the eye drops was verified by the staff member at the time of purchase as Buy One Get One 50% and that all proper signage was displayed for this promotion. The Store Manager [redacted] has spoken to Mr. [redacted] offering a refund for the one item that was purchased.. If we can be of further assistance Mr. [redacted] is invited to reach out again to our Customer Relations Department at [redacted] ([redacted]) option 3 and reference incident number [redacted].
Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr. [redacted] for the problem he encountered with the CVS gift card obtained via a third party. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we...
believe it is important to understand what happened, and to take the correct action. As the gift card was not directly purchased from CVS Pharmacy, we are unable to offer a refund or a replacement of the gift card in question. We highly recommend Mr. [redacted] contacts the business the gift card was purchased from for additional assistance.Thank you for reaching out to us regarding this matter. Through your input, we are committed to better serving the needs of our customers. We value your business and look forward to serving you again in the future.Thank you,[redacted]
They sent me a coupon and I went to a store [redacted] was unable to use the coupon with my Extracare account
Regards,
[redacted]
On behalf of CVS/pharmacy, I would like to apologize to [redacted] for his experience with CVS and our customer service department. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we...
believe it is important to understand what happened, and to take the correct action. I have spoken to Mr. [redacted] to apologize for the experience he had when using the coupon at his local CVS and when contacting our customer service department. We have reviewed and provided the proper training and coaching to the appropriate agent in regards to Mr. [redacted]’s expressed concerns. In addition a replacement of the $10.00 ExtraBuck coupon has been submitted and will be ready for Mr. [redacted] at store level within 48 hours, a $20.00 CVS gift card will be mailed to Mr. [redacted] as well for his inconvenience. If we can be of further assistance Mr. [redacted] can reach out to our Customer Relations Department at [redacted] option 3 and reference incident number [redacted]. Regards,[redacted]Senior Customer Relations Representative
Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms. [redacted] for the experience she had with a return she believes she made in the front of the store at her local CVS. At CVS, our goal is to make our customers' shopping experience easy. ...
When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. I have investigated this matter and spoke with Ms. [redacted] providing her with the results of my investigation. Ms. [redacted] will call me with information pertaining to her return so I can assist her further. If we can be of further assistance Ms. [redacted] can reach out to our Customer Relations Department at [redacted] (###-###-####) and reference incident number [redacted].Regards,[redacted] | CVS Health | Retail Executive Support
Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered with her online canvas photo order. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is...
important to understand what happened, and to take the correct action. We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the email. Customers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at [redacted]) and reference incident number [redacted].Thank you,[redacted]
On behalf of CVS/pharmacy, I would like to apologize to [redacted] for the experience she had with the purchase of Pre Paid Cards at his local CVS/pharmacy. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we...
believe it is important to understand what happened.It is our understanding that the Vendor has researched this customers concern and found that all 4 gift cards were activated properly. Three of the gift cards were redeemed and one the vendor was able to deactivate. Our District Manager [redacted] reached out to Ms. [redacted] and arranged for her to return to the store for a refund, for the one card that the vendor was able to deactivate. Ms. [redacted] returned to CVS today for a $500.00 refund. If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at [redacted]) and reference incident number [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
First of all, it is insulting that the CVS representative cannot refer to me by my correct name [redacted]s and repeatedly refers to me as [redacted] in the response. Second, we have not received any correspondence by phone or email from the CVS Response team as stated in the reply. I have not received any email to [redacted] or my home phone voicemail. They also refer to the incorrect pharmacy name stating [redacted] instead of Rolesville where the 90 day refill incident occurred. I did receive a phone call from the Rolesville pharmacy but they were unable to provide a reason for voiding my 90 day prescription and not notifying me of this prior to filling the order or when I picked it up. They also would not provide the prescription back to me to be filled at another pharmacy because they said it was void. The reason they stated the 90 day was only filled as 30 day does not match the reason given in the Revdex.com business reply. The pharmacy said it was due to the class of medication. As far as the first incident, the [redacted] medication was not written as Brand name only by my doctor. I verified this with my physician and she just wrote my new prescription as Generic again at my visit last month. I've been taking this medication for years and it has always been written as generic for as long as I have been taking it. CVS Caremark is unable to provide any proof that this prescription was received with a Brand only directions. Many many customers have made similar complaints about CVS changing their prescriptions from Generic to Brand Only mysteriously and you may see the numerous complaints on their customer service forum.
Regards,
[redacted]
Revdex.com:I was contacted by phone yesterday, and appreciate the quick response. The person I spoke with was very nice and apologetic. I agree with the outcome at this point, and my refund is in process.
Regards,
[redacted]
December 13, 2016
Revdex.com of Eastern MA, ME, RI, & VT290 Donald Lynch Boulevard, Suite 102Marlborough, MA 01752-4705
Complaint ID: [redacted] / [redacted]
To whom it may concern:
CVS Caremark administers the prescription benefits portion of the health plan for [redacted], of...
which Mr. [redacted] is a member. This letter is in response to the correspondence we received from your office on December 5, 2016. Thank you for the opportunity to address Mr. [redacted]’s concern as expressed in Complaint ID: [redacted].
Upon review of Mr. [redacted]’s complaint we have confirmed the medications in question were filled in good faith once they were received from the prescriber. Although, the medications shipped with tracking numbers we are unable to fully confirm delivery. Due to this, a credit of $141.45 as been issued and Mr. [redacted]’s account has been adjusted to reflect a $0 balance.
We value Mr. [redacted] as a member and we are confident that future service will consistently reflect our commitment to our purpose, “helping people on their path to better health.” Should you or Mr. [redacted] have any additional questions or concerns, please do not hesitate in contacting me at [redacted]
Sincerely,
[redacted]
Member Advocate
Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered at with the CVS brand Clacium Chewables. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe...
it is important to understand what happened, and to take the correct action. In hopes of clarifying Ms. [redacted]'s concern, we would like to provide an explanation of statement on the label. The label on the product directs the user to take one tablet at a time twice a day, therefore defining one tablet as a serving. If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at 1-[redacted] (1-[redacted]) and reference incident number [redacted].Thank you,[redacted]
Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the inconvenience she has experienced. At CVS, our goal is to be a trusted partner in our customers' health care. When a customer concern is brought to our attention we believe it is important to...
understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that Pharmacy Supervisor [redacted] has investigated this matter with the Pharmacy Manager for the location who confirmed that they spoke with Mr. [redacted] recently regarding this concern. It was reviewed that at the time of processing the medication was covered by the customers insurance and they did not pay a co-pay. It is unfortunate that the medication was never used but given that the prescription was processed in February of 2016 we are unable to provide a return. We are unable to speak in regards to the actions taken by the customers insurance coverage in this matter.If we can be of further assistance we invite Ms. [redacted] to contact Customer Relations at [redacted] (1-[redacted]) and refer to incident number [redacted].Thank You,[redacted]
Good Afternoon, We sincerely apologize for the experiences Mr. [redacted] had at our location in Whitehall, OH. We have confirmed that District Leader [redacted] will continue to work with the staff to improve the service provided by this location.Thank you,[redacted]