D & D Innovations

Review: On January 3rd, 2 younger men came to my apartment selling magazines. It took them at least 4 minutes of pretending that they were doing some kind of survey to get to the point. They were selling magazines & the profits would supposedly not only support our troops but also help them go on a trip to Australia. This stuck deep to me because my best friend is currently overseas in Afghanistan. I asked the salesman the price and he said $10 after taxes. I said fine and he swiped my card for EIGHTY DOLLARS! I was extremely confused, the salesman informed me that it could be written off as a tax refund, and would end up costing about $10. I applied for my refund that day. I called the company a few days later asking when I could expect to get my refund. She said because it was done on a card it would have to be sent January 31. I called February 2nd to make sure it was sent. She said it was not yet sent but it would be put in the mail the following Monday. I called the following Tuesday to make sure it was sent. I was once again promised it would be put in the mail that day or the next. I never received it. I called that Friday and this time talked to the owner who promised it would be sent last week. Still have not gotten it. I have been extremely patient up until this point. I really did not want to have to go to the Revdex.com. ALL I WANT IS MY MONEY BACK AND IT WOULD ALL BE RESOLVED. PERIOD. Here it is February 26th and still nothing. Sick of being lied to.

Review: I ordered Jack and Jill magazine for my granddaughter on 12/28/2012, my check was cashed on 12/31/2012.

D & D Innovations did not deliver the ordered magazines. I have been unable to reach them by phone. Their answering machine is always full.

Review: D&D Innovations did not deliver the product. I've been requesting a refund since 2/18/13 and they are reluctant to issue refund.

They say they will talk to publisher and/or supervisor with information and get back to me, but I don't hear back from them. The magazine salesperson was pushy and preyed on my daughter's emotions and said that the subscription would be sent to her boyfriend overseas in the Army so she signed up. Now he is returning home from his tour of duty, has not received one magazine, and so we no longer want/need the magazine. The order was placed October 2012. I'm requesting an expeditious refund of my money for a product that was never delivered.

Review: On 7/6/12, I purchased 2 magazine subscriptions for my granddaughters. Check cleared my bank totaling $80.00 (I have receipts). I informed my daughter that I had purchased subscriptions and to let me know when they started receiving them. In October she informed that said subscriptions had not started. On 10/23/12, I contacted D & D and spoke with Jessica who found subscriptions in computer, and she said that she would check on them and get back with me. Did not hear from them. On 11/6, called company and left message. On 11/7, called and phone has been disconnected. I would really like to get me money back so that I could purchase a REAL subscription for my granddaughters.

Business

Response:

Invoice 16732 & 16801

We have confirmed with our clearinghouse that there are no delivery issues with these magazines. Customer was called to confirm and she stated that they had started receiving the magazines.

Consumer

Response:

While in Atlanta for Christmas, I was informed that ONE (1) issue of Jack and Jill had been delivered to my granddaughter and ZERO (0) issues of American Girl had been received. Issue with this company has not been resolved. I apologize for not responding in a timely manner. I have been sick and in the hospital. If you have any questions please feel free to contact me. Thank you for your continued help in resolving this issue.

Review: D and D Innovations uses young people to sell magazines door to door. Each salesperson has their own story. Mine was that the magazines would be sent to 30 soldiers overseas for just $30, plus the $10 fee, and I would actually never see the magazines. There was the usual "I'm earning points for..." nonsense. After they left, I began reading the Revdex.com complaints on this company. I seriously doubt that any magazines are going anywhere. These guys were slick and had their pitch down, saying they were going into the military, following in their father's footsteps, where one dad was on his 6th tour in Iraq and one had been killed - real heart string stuff. Probably a total load of crap. But the complaints begin to reveal that these salespeople are trained to cook up a heart string story and then go pitch it. What a tragic way to train young people in how to deceive decent people!! I hope they grow up to be more than hucksters. The salesperson's names were xxxx and xxxx. The problem - they provided absolutely no proof any magazines would go to service members. I can't wait to send this into my buddies at the DoD and them check out D and D!

Business

Response:

D&D Innovation, Inc., does hire young adults to sell magazines. Most of these agents have for different reasons been able to establish themselves in society. Some of them only need someone to invest time and encouragement to turn their lives around. We also provide them a positive direction for their lives to be going instead of dead end paths most of them are on when hired. We do not "use young people to sell magazines". We give them a chance to make something of themselves. Some even trained for management positions within the company.

The company does send donations not only to our service men and women but also to children's hospitals. We get our list for deployed soldiers through AnySolider.com and stateside service men/women are gotten through connections from when my son was attending USNA and is now training for pilot in the US Navy. Some customers have loved ones overseas and provide their addresses as well.

I do know that on the the salesmen's father is overseas and the other agent was in training and I am not sure of the facts he provided but will research that. We do provide a week trip for the winner of the contest they compete in twice a year. Most choose to go home and visit family for that trip which the company pays for them. So I would not call their sales pitch a "total load of crap", in fact, there are many other stories which are very true other agents could tell. We have one agent who was homeless and on drugs when we took him in. He is now clean and actually called his father this past Father's Day for the first time to just say happy Father's Day instead of beg for money. He and his father have reconnected and these stories are the reason we do what we do.

We have tried called this customer but there have been no return calls nor responses so this will have to do for now. The customer is welcome to call the company and speak directly to management.

Review: Invoice Date - 6-20-12

Refund Request - 6-21-12

Certified Letter signed - 6-28-12

No refund received as of 7-24-12

Business

Response:

The customer will receive a full refund. I will personally make sure this check is mailed to him today if it has not already been completed.

Consumer

Response:

Company was pleasant on voice mail. I would call back but I don't conduct business via phone, I do everything in writing. Company requested more information from me because they claim my original request was lost. I sent a copy of the reimbursement request, check information, and return receipt from letter on 8/16/12. I am thankful for this experience because I was able to inform more people in my town regarding this business model and will be more prepared in the future.

Business

Response:

I have pulled the invoice and no cancellation was received in our office. Please have customer provide proof that we have received the cancellation and the company will gladly refund his money.

After responding to the customer, I did, in fact, receive proof of his cancellation in the mail today and will be issuing check number 1045 today for $36. It will be placed in the mail today.

Thank you for your help in this matter.

Review: I can't contact anyone at the number left (828-684-9827). $40 is a lot of money for us to lose for NOTHING. We are a small business. After reading MANY other complaints and seeing the "F" rating that this business has with Revdex.com, something should be done to stop, what I feel are, fraudulent practices with this business. I understand the owners are Debra Wright-Brower and David Fussell. I will continue to take this thru other complaint processes such as the FTC, etc.

Review: On 4-3-13, a young man came to my office door selling magazines. He said it was for the military the issues would be sent to them overseas. Along with that he also gave me this bit about how D & D Innovations took troubled teens in and helped change their life around. I support that so I asked how much he said the subscription amount something around like $40.00. I told him I didn't have but $20 to give since I was unsure of this business. He took the money gave no receipt and left ON FOOT. I walked in side of the office I work in looked his business up it didn’t have a webpage so I got a little worried about scam so I looked their Revdex.com report up and read all the complaints. I seen him across the street (taking another innocent person's money) so we confronted him about the business and got my money back. He was very rude about it; and as a person working in sales myself, the customer is always right so if they ask for their money back they should always be able to get their refund and not have to deal with a attitude, especially coming from a younger male who is well built. My point is I'm 21 years old, I have a career but I work very hard for the money I make and I feel like people should know about this business so they don’t give their hard earned money out. ALSO it's very dangerous to have someone go door to door like that and that could have such a nasty attitude. Anything could go wrong.

Review: I knew something was fishy as soon as the seller left. A check with Revdex.com website showed exactly what I feared would, and has, happened to me. I immediately mailed the cancellation/refund request on Sept. 1st, as well as made a phone call to the number listed online explaining my desire and that the request was in the mail. I was met with attitude from the business owner, who hung up on me. Within a week, my check was cashed, but so far (a month later) I have not heard anything from the business owner since then, nor have I seen my refund.

Business

Response:

A refund of $40.00 was issued to the customer on Oct. 9, 2011 with Check 1102. The check has cleared as of Oct. 12, 2012. Called customer on 10/16/2012 to make sure he was satisfied with his refund but had to leave a message on his answering machine. Have not had any response back as of 10/17/2012.

Review: On September 15th, I was approached at my apartment complex by a man selling magazines, giving me his spiel about how it's supposed to help him gain points to possibly win a trip and help him with school. I promptly informed him that I had just spent a good portion of my paycheck on groceries. He continued by saying that I could post-date a check for two weeks. He then added that he would have to call his supervisor using my personal phone, which I thought was a little fishy. I ended up caving and writing a check, but come Monday I found out just how much my hours had been cut due to the labor day holiday and went to the Post Office to send in for a refund as soon as possible. Imagine my surprise when I checked my bank account that evening and found that the check had already been deposited despite being post-dated. After reading on the Revdex.com website, I decided I would wait as others were informed it could take up to three weeks to receive a refund. It's not been nearly a month without a refund, contact from the company, and now an overdrawn bank account due to my budget being thrown off.

Business

Response:

The customer's cancellation has been received and is scheduled for payment Friday, Oct. 19, 2012.

Consumer

Response:

Company responded on Revdex.com website stating refund would be mailed. It has not been received, which seems to be a reoccurring theme with this company.

Review: I was approached by a young man asking me to purchase a magazine for a solider of my choice. Personally knowing a solider made this decision an easy one but no sooner that I had decided to purchase a magazine I found out this solider will be coming home sooner than expected. I called the company and was told simply to mail my receipt in that I would see a refund by a certain day. That day came and no refund. I called again and was told it would be sent out either that day or that Thursday depending on how everything fell into place. STILL NO REFUND.

On 1-4-13, customer notified the Revdex.com that the complaint is resolved.

Business

Response:

Invoice 20382

This cancellation was pulled to be paid and placed with several others that were actually misplaced. Refund is being issued 12/5/2012 with check 1119.

Review: Two door-to-door salespeople came to my house on June 4, 2012. They told me they were selling magazine subscriptions for the troops. I bought a subscription for $40, but after a little more thought and research on this company, I decided to cancel the order. I filled out the notice of cancellation on the back of the receipt and mailed it to D&D later that day. I called and left a message inquiring about my refund on July 12, 2012. I called again on July 16, 2012, and talked to a woman, who looked up and found my cancellation notice. She said the refund check would be sent on July 23, 2012. I called again on Aug. 1, 2012. A man named David (presumably the president/owner of the company David Fussell) answered. After I told him why I was calling, he said the business was closed for the day, but to call back the next day and ask for Jessica, who he said handles the refunds. I called back on Aug. 2, 2012, and got the answering machine. I left a message stating my name, receipt number, telephone number, and requested a call back regarding my refund. It is now Aug. 6th and I have not received a phone call nor my refund.

Business

Response:

Refund check mailed 8/20/2012. Check #1043.

Consumer

Response:

D&D did send me a check for $40, which I received and deposited on August 22, 2012. This check bounced and was returned by my bank on August 27, 2012. My bank also charged me a $12 return fee because of the bad check from D&D. The way I see it, D&D now owes me $52.

On 10-23-12, the customer notified the Revdex.com that the complaint is resolved.

Business

Response:

Response to complaint 16010634. A Money Order for $52.00 was mailed to the customer on 9/20/2012 to replace the returned check in addition to the $12.00 charge he received from his bank.

Debra L. Brower

Review: I agreed to purchase a magazine subscription from two young males, who had a sales pitch about earning points for a trip. I live in a community where it's clearly posted that soliciting is prohibited. There are numerous complaints online about David Fussell, and his shady business operations. That is why I cancelled my order. In July, I was told that my refund would go out the following Monday. I called again two weeks ago. The lady told me that she would call me back, but she did not. I called again last week, & left a message. I still have not received a response. There is no excuse for this!

On 9-28-12, customer notified the Revdex.com that the complaint is resolved.

Business

Response:

The delay of this refund was an oversight. The customer's full refund will be issued today 8/29/2012 with check 1046 and will be mailed today.

Review: I was walking out my door on September 25th and approached by a "student meeting people as part of his class". He talked all about how he receives points per the amount of people he meets. Then, he begins filling out a form, it is not until after the form was filled out he asks how I was wanting to pay. Considering I live in an apartment complex this shouldn't be happening as it is private property. I sent in my invoice in order to receive an refund the very next day but still haven't heard anything back.

On 1-2-13, customer notified the Revdex.com that the complaint is resolved.

Business

Response:

Invoice 20756

This cancellation was pulled to be paid and placed with several others that were actually misplaced. Refund is being issued 12/5/2012 with check 1123.

Review: This company is very unprofessional and unorganized. First of all I used a card so I already feel like it should be deposited right back into my account, considering the fact you did not hesitate to take my money. Secondly, I was already IRRATE that it was going to take THREE WEEKS to get my money back, ridiculous. I'll tell you what, I have tried to handle this a respectable manner, but if I do not receive my money by Friday, I am telling everyone on campus about this and to NEVER BUY ANYTHING FROM YOU EVER AGAIN!!!!! My parents are also lawyers, and I have no problem serving you and doing everything in my power to have you SHUT DOWN(and it seems that I will have a case considering all the complaints I've seen)!!! I have been OVERLY PATIENT and I have been OVERLY KIND and you guys have not taken me seriously. This is not a joke, I want my money NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Review: Purchased magazine subscription on 05/30/12 from door to door salesman. After checking negative rating with you that evening, I completed a refund form and mailed it on 06/01. After almost two weeks with no response, I verified that my check had cleared and called on 06/12. "Dave" said a refund would be sent out as soon as his June bank statement indicated my check had been credited. After waiting several more weeks, I then called again on 7/30. After giving him my invoice number, "Dave" again said a refund would be sent out "this week". It's now 9/03 and still no refund. Help!

Business

Response:

The invoice has been processed to be refunded, and I will make sure it goes out to the customer today, 9/19/2012.

Debra

Consumer

Response:

I received a $30.00 refund check from this company today (9/20/12). If the check is good, I will be satisfied after four months of effort.

On 11/12/12, customer notified the Revdex.com that the complaint has been resolved.

Business

Response:

In response to Complaint 16010732. A refund was issued 9/19/2012 with check 1012 for $30.00. The check cleared on 9/24/2012.

Debra L. Brower

Review: I've called 3 times now this last week and left my number. Not once have they returned a call in the last week or rather in a timely manner.

I would like to have faith but I've not been reading good things. After my first phone call around 8/18/2012, they explained the 150 days thing but to me it's been over that by 42 days. I feel like I'm being extremely relaxed about this matter.

Honestly, I really want what I paid for, but if they cannot deliver, then I’m going to want a full refund (100% money back) because I paid cash not with a check.

Otherwise the magazines were Mustang Monthly, Automobile, and Aquarium Fish, and now that I’m really looking at my invoice it looks like I was scammed $20 bucks. MM and Aquarium both say $30 next to them but Automobile says Free, but I paid $80? What is going on???

Business

Response:

Invoice 16276

Have called and left message with customer and waiting for call back. Unsure as to why she is not receiving magazines, we have resubmitted the orders again, and have increased the Automobile magazine to two years. Will follow through with customer to make sure she receives magazines, and if not, will refund her full amount.

Review: SCAMMED IN 2 WAYS!!!

A) When I purchased the magazine subscriptions (for $94.00) in February 2012, I never received any magazine. May 2012 was my first called D&D to ask them why I haven't received the subscriptions. After validating my information, they told me that they had a setback in business and that magazines would send that month. I believed them at the time and thought that I would now be given what I had paid $94.00 for.

B) After losing my patience with this company, I called them to get a refund for my money. I have spoken to them at least 5-6 times this summer about the situation and they assured me that they would be mailing my check of $94.00. After going up the company's ladder and complaining to many workers, I finally talked to a manager and he assured me my check would arrive within the week.

STILL NO CHECK BUT ONE AGITATED MAN!

Business

Response:

Our office spoke with the customer and after researching the order found that even though he stated he was not receiving the magazines he had order there were two orders placed one going to him and another going to another address for a friend of his. The manager stated that we would refund the $54.00 for the magazine to himself even though the order had been processed. Check number 1031 was mailed to this customer for $54.00 on July 31, 2012.

I telephoned customer and left a message for him to return our call to determine if he received the check.

Review: On April 12th, a young man came to my door selling magazines. I ordered US Weekly which came to $40. The end of June, I received a fishing magazine called Bass Master. When I called, a young lady told me they would be sending my check to me on Monday, July 2nd. After not receiving my refund that week, I called back on Monday, July 9th. The young lady on the phone said that her boss had something unexpected come up that week and that they would send out my refund check to me that week. After not receiving my refund, I called back again on Monday, July 16th. The same young lady answered and said that yet again there had been some issues and after speaking to her boss they would be sending me my check on Tuesday, July 17th. I have still not received my refund. I feel as though I have been given the run around. I have ordered two other times in the past with this company and never had any complaints with my magazine order. After this I will never order through them again.

On 9-10-12, customer notified the Revdex.com that the complaint is resolved.

Business

Response:

A refund was sent to customer on 7/31/2012, check number 1035.

Review: On 1/26/13, someone came to my door and wanted me to buy a magazine so they could get some points for some reward, so I placed an order (Muscle and Fitness) in which I paid in full for a year's worth. Several months have gone (Today's date is 5/21/13) by and I have yet to see what I have paid for. I also have tried calling several times and I've heard nothing from them. They will not answer their phones.