Good Morning,
Hope everything is well, TNT Carports has acknowledge Mr. [redacted] complaint and understand all of his frustrations. The order was on schedule for installers to show up and install building this Saturday May 14th as to why they did not show up or call we are...
investigating. Our shop foreman in our Tennessee shop is having someone load this unit up this morning and leaving out to install this afternoon, the general manager Arturo L[redacted] has greed on giving the customer a 10% discount on the unit for all the troubles. Once the building is installed the balance due at time of installation will be $776.50.
We understand the frustration of waiting on the contractor and we are working on improving our communication between customers contractors and scheduling department.
Sincerely,
[redacted]
Customer Service & Scheduling Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I spoke with [redacted] and told him exactly what we were doing and he said it would work. Then when installer could not install, [redacted] stated the building engineer was working to resolve the matter with my existing foundation and the company has never had any problems installing their buildings and this has never happened. [redacted] also stated the company would be able to resolve the matter and then he stopped responding to my emails and phone calls. I tried working with the company and was ignored thus my deposit should be refunded. I was lied to by the salesman several times. I was willing to work with the company to install the building but after no return phone calls or emails on how to resolve the issue I want my full deposit back as this is not my fault. This is the salesman and companies fault.
Regards,
[redacted]
Good afternoon,
TNT Carports, understands Mr. [redacted] placed an order for a carport they have been on schedule several times, one of which the installers called and told them they would be arriving within an hour the installers were informed by customer it was raining in Knoxville so he...
decided not to do the installation. On the week of January 19th the customer was called again to be put back on schedule for Monday January 26th. When contact was made with customer we advised it would be the first stop so that there would be no more issues the response was very short and indifferent which we clearly understand the frustration. Monday January 26th we made contact with installers around lunch time to make sure installation of Mr. [redacted] was done and he confirmed that it was in fact done that morning. TNT Carports did reschedule appointment and we sincerely apologize but we did do the very best to get customer back on schedule as soon as possible.
Thank you,
Estephanie M[redacted]
Good afternoon; in regards to [redacted]'s complaint, the deposit was refunded to his credit card ending in [redacted] on May 2nd 2014 at 15:17:38. Typically it may take a few business days for the credit to appear in the customer's statement. I will send [redacted] an email with...
I also must add to the the negative experiences in dealing with this TnT NC company.
Sad but true ,they will rip you off,they will take your money.They will cheat you.
Nothing good or beneficial is in this carport scam.
Horrible customer service. Carport ordered August 26th with an estimated 2-6 week delivery. As of November 23, still no carport. When I call they cannot give me any estimated delivery date and say to call back next week. I would cancel but I am hoping to get before winter and not likely at this point another company will be able to so.
Hope everything is well we are working to solve this issue with customer we have sent guys out there to change top for customer before. As a company we are trying to come up with a solution that would benefit both the customer and us. ...
Tnt carports has been lying about how long it will take for my carport. I have been calling and asking but keep getting the run around. Asked about cancel my order and can't get no way with them. They are creaks and should be put out of business.
Never received out building. The absolute worst customer service! Once I requested a refund, was told it was done, only two days later to be role no it hadn't been done that it was put on a desk and forgotten about.
Good Morning,
Hope everything is well, in reference to [redacted] customer placed order on 9/16/15 for an addition to his existing carport. Usually the waiting period is two to five weeks but it was scheduled with in couple of days of the purchase, the installation was set for...
Tuesday first thing in the morning and when customer called us to notify that installers had not showed up the first thing we did was to try to get in touch with the installer. The installer notified us that he was in fact running behind and that he would be there with in the hour, we then called the customer to let her know we also informed her that if she needed to do anything else the guys could go ahead and do the addition and she could send payment later. This was just and option that was given to her, TNT did receive a phone call two hours later stating that the guys still had not showed up.At this point the customer was giving a $50.00 discount and assured that the installer would in fact show up for the installation. As far as customer purchasing material previously from our metal shop this was never motioned previously to us about having any issues. In the state of North Carolina all of employees must have a lunch break otherwise as a company could be fined. Therefor our lunch break is between 12:00 and 1:00 in the afternoon Monday thru Friday, our staff is fluent in English as well the person that took the order those all the ordering for our material and has never had any problems with his language. As far as waiting the extra ten minutes for the material that is the time that it take the guys to verify that everything was purchased and to get the material together. We hate that they had to wait for an hour but they did come during our employees lunch break and I am sure that if it was their lunch break they would understand.
TNT carports strives to satisfies each an everyone of its customer and we hate that this experience was not the greatest but we do feel like the $50.00 is sufficient on the addition. If you have any further question please feel free and give us a call.
Sincerely,
Estephanie M[redacted]
Customer Service Manager
In response to [redacted]'s claim, our company did issue a refund to the "closed account" he mentions because he gave us the information for such an account. We suggest [redacted] take this issue with the bank, otherwise our company would end up issuing...
Good afternoon, on complaint for [redacted], check#[redacted] was mailed out on February 03, 2014 for the amount of $127.17 if any further information is needed please fell free to contact me.
Thank you,
[redacted]
Good Morning,
Hope everything is well, TNT has received complaint from [redacted] in Port Saint Lucie Florida, the invoice is dated August 04, 2015. Once our company receives an order our scheduling deparment has to make sure that we have a full truck load in the area. ...
Mr. [redacted] was contacted to be ale to get installed on Septemer 22nd with no return call, this was the first attempt to schedule we also made a 2nd attempt on December 7th with no return phone call as well. Our company has made efforts to install and set up unit but wee have had no success in contacting customer, as far as deposit our company those not received any type of payment until unit is installed. The actual deposit was given to Clark Harris which he keeps for selling unit, customer can contact dealer to see if he would refund deposit.As a company we are willing to go ahead and set up appointment with customer for the week of January 25th and 26th he would be contacted the week of the 18th to set up an appointment, if customer is willing to get unit set up please give us a call with corrected number or a secondary number so that we can get everything set up. If there is any other questions feel free in contacting our office.
Very pleased with the product and customer service, they came and delivered what they promised, they did a very professional job! I will definitely recommend them 100% !!!!
Thank You Very much for such a great job!
Good afternoon,
Hope everything is well, we have received complaint fro [redacted] which was in fact scheduled for installer to show up Tuesday October 4th. The installers had issue with previous order and was not able to make it on the scheduled date Karina in scheduling contacted...
Mrs. [redacted] Wednesday October 5th at 8:48 am informing her that installers were running behind but had stayed so that they complete the installs scheduled and would be able to come out after lunch. Mrs. [redacted] agreed on having installer back out on Wednesday October 5th to do the installation she was called once more to verify that it would be fine for installers to show up at around 12:55 that day.TNT is willing to do the installation of carport or issue refund for the deposit, we understand that a phone call from the installers should have been made the day of letting her know what was going on and apologize for not receiving the call. Please let us know what we need to do at this point..
Sincerely,
Estephanie M[redacted]
Customer Service & Scheduling Manager
Good Morning,
Hope everything is well, TNT Carports has acknowledge Mr. [redacted] complaint and understand all of his frustrations. The order was on schedule for installers to show up and install building this Saturday May 14th as to why they did not show up or call we are...
investigating. Our shop foreman in our Tennessee shop is having someone load this unit up this morning and leaving out to install this afternoon, the general manager Arturo L[redacted] has greed on giving the customer a 10% discount on the unit for all the troubles. Once the building is installed the balance due at time of installation will be $776.50.
We understand the frustration of waiting on the contractor and we are working on improving our communication between customers contractors and scheduling department.
Sincerely,
[redacted]
Customer Service & Scheduling Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I spoke with [redacted] and told him exactly what we were doing and he said it would work. Then when installer could not install, [redacted] stated the building engineer was working to resolve the matter with my existing foundation and the company has never had any problems installing their buildings and this has never happened. [redacted] also stated the company would be able to resolve the matter and then he stopped responding to my emails and phone calls. I tried working with the company and was ignored thus my deposit should be refunded. I was lied to by the salesman several times. I was willing to work with the company to install the building but after no return phone calls or emails on how to resolve the issue I want my full deposit back as this is not my fault. This is the salesman and companies fault.
Regards,
[redacted]
Good afternoon,
TNT Carports, understands Mr. [redacted] placed an order for a carport they have been on schedule several times, one of which the installers called and told them they would be arriving within an hour the installers were informed by customer it was raining in Knoxville so he...
decided not to do the installation. On the week of January 19th the customer was called again to be put back on schedule for Monday January 26th. When contact was made with customer we advised it would be the first stop so that there would be no more issues the response was very short and indifferent which we clearly understand the frustration. Monday January 26th we made contact with installers around lunch time to make sure installation of Mr. [redacted] was done and he confirmed that it was in fact done that morning. TNT Carports did reschedule appointment and we sincerely apologize but we did do the very best to get customer back on schedule as soon as possible.
Thank you,
Estephanie M[redacted]
Good afternoon; in regards to [redacted]'s complaint, the deposit was refunded to his credit card ending in [redacted] on May 2nd 2014 at 15:17:38. Typically it may take a few business days for the credit to appear in the customer's statement. I will send [redacted] an email with...
a copy of the refund confirmation immediately.
Respectfully,
[redacted]
Sales Manager
I also must add to the the negative experiences in dealing with this TnT NC company.
Sad but true ,they will rip you off,they will take your money.They will cheat you.
Nothing good or beneficial is in this carport scam.
Horrible customer service. Carport ordered August 26th with an estimated 2-6 week delivery. As of November 23, still no carport. When I call they cannot give me any estimated delivery date and say to call back next week. I would cancel but I am hoping to get before winter and not likely at this point another company will be able to so.
Good Morning,
Hope everything is well we are working to solve this issue with customer we have sent guys out there to change top for customer before. As a company we are trying to come up with a solution that would benefit both the customer and us. ...
Sincerely,
[redacted]
Customer Service Manager
Tnt carports has been lying about how long it will take for my carport. I have been calling and asking but keep getting the run around. Asked about cancel my order and can't get no way with them. They are creaks and should be put out of business.
Never received out building. The absolute worst customer service! Once I requested a refund, was told it was done, only two days later to be role no it hadn't been done that it was put on a desk and forgotten about.
Good Morning,
Hope everything is well, in reference to [redacted] customer placed order on 9/16/15 for an addition to his existing carport. Usually the waiting period is two to five weeks but it was scheduled with in couple of days of the purchase, the installation was set for...
Tuesday first thing in the morning and when customer called us to notify that installers had not showed up the first thing we did was to try to get in touch with the installer. The installer notified us that he was in fact running behind and that he would be there with in the hour, we then called the customer to let her know we also informed her that if she needed to do anything else the guys could go ahead and do the addition and she could send payment later. This was just and option that was given to her, TNT did receive a phone call two hours later stating that the guys still had not showed up.At this point the customer was giving a $50.00 discount and assured that the installer would in fact show up for the installation. As far as customer purchasing material previously from our metal shop this was never motioned previously to us about having any issues. In the state of North Carolina all of employees must have a lunch break otherwise as a company could be fined. Therefor our lunch break is between 12:00 and 1:00 in the afternoon Monday thru Friday, our staff is fluent in English as well the person that took the order those all the ordering for our material and has never had any problems with his language. As far as waiting the extra ten minutes for the material that is the time that it take the guys to verify that everything was purchased and to get the material together. We hate that they had to wait for an hour but they did come during our employees lunch break and I am sure that if it was their lunch break they would understand.
TNT carports strives to satisfies each an everyone of its customer and we hate that this experience was not the greatest but we do feel like the $50.00 is sufficient on the addition. If you have any further question please feel free and give us a call.
Sincerely,
Estephanie M[redacted]
Customer Service Manager
Good afternoon,
In response to [redacted]'s claim, our company did issue a refund to the "closed account" he mentions because he gave us the information for such an account. We suggest [redacted] take this issue with the bank, otherwise our company would end up issuing...
the refund twice.
[redacted]
Sales Manager
Good afternoon, on complaint for [redacted], check#[redacted] was mailed out on February 03, 2014 for the amount of $127.17 if any further information is needed please fell free to contact me.
Thank you,
[redacted]
Good Morning,
Hope everything is well, TNT has received complaint from [redacted] in Port Saint Lucie Florida, the invoice is dated August 04, 2015. Once our company receives an order our scheduling deparment has to make sure that we have a full truck load in the area. ...
Mr. [redacted] was contacted to be ale to get installed on Septemer 22nd with no return call, this was the first attempt to schedule we also made a 2nd attempt on December 7th with no return phone call as well. Our company has made efforts to install and set up unit but wee have had no success in contacting customer, as far as deposit our company those not received any type of payment until unit is installed. The actual deposit was given to Clark Harris which he keeps for selling unit, customer can contact dealer to see if he would refund deposit.As a company we are willing to go ahead and set up appointment with customer for the week of January 25th and 26th he would be contacted the week of the 18th to set up an appointment, if customer is willing to get unit set up please give us a call with corrected number or a secondary number so that we can get everything set up. If there is any other questions feel free in contacting our office.
Sincerely,
Estephanie [redacted]
Customer Service Manager
Very pleased with the product and customer service, they came and delivered what they promised, they did a very professional job! I will definitely recommend them 100% !!!!
Thank You Very much for such a great job!
Good afternoon,
Hope everything is well, we have received complaint fro [redacted] which was in fact scheduled for installer to show up Tuesday October 4th. The installers had issue with previous order and was not able to make it on the scheduled date Karina in scheduling contacted...
Mrs. [redacted] Wednesday October 5th at 8:48 am informing her that installers were running behind but had stayed so that they complete the installs scheduled and would be able to come out after lunch. Mrs. [redacted] agreed on having installer back out on Wednesday October 5th to do the installation she was called once more to verify that it would be fine for installers to show up at around 12:55 that day.TNT is willing to do the installation of carport or issue refund for the deposit, we understand that a phone call from the installers should have been made the day of letting her know what was going on and apologize for not receiving the call. Please let us know what we need to do at this point..
Sincerely,
Estephanie M[redacted]
Customer Service & Scheduling Manager