[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They agreed to my request, so I need to take a look at future bills to ensure that they do what they say.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration. While the customer is asking for reimbursement for lease fee’s for a data modem, our company does not have and has never offered a “rent to own program.” The customer stated that one of our store agents verbally offered him a rent to own equipment program, and we continued to charge him for leased modem fees after the customer determined the equipment was paid off. Due to multiple calls into our care center and customer confusion, we offered and applied a courtesy credit totaling $130.00. No further credit is justified and the customer has been made aware of this. We hope this information is sufficient for final closure to this complaint. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we were able to...
speak with our customer and confirmed the equipment in question had been returned to Cox Communications. After confirming this information, the disputed balance has been waived and a recall has been submitted to ensure the remark is removed from our customer’s credit report. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.GeorgeExecutive ResolutionsCox Communications
March 23, 2016—Revdex.com complaint # 11249341—[redacted] We were sorry to hear of the billing confusion that the customer experienced with their account. The customer states in her complaint to your office that she made payment arrangements with an agent of our company on February 8,...
2016. Review of the account notes do not give confirmation that the client spoke to any agents in our company on that day. While our Customer Service and Collection agents are able to make payment arrangements for active accounts, we do not have the ability of preventing an account from being turned over to Collections after the disconnection of service. Although our office and our Customer Service Department do not have the option of removing a customer from collections, we have escalated the customer’s request to speak to a Supervisor on our Collections Team for assistance. We are sorry that we were not able to provide your office with the answer that the customer was hoping for. We hope this information has been helpful in resolution to this complaint. Catherine/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. In our communication we provided him an account...
summary to explain the charges and verify he was not billed for Cox services after the requested disconnection date. We also explained that the equipment charge was also valid as it was an incomplete return of equipment. While the customer acknowledged this was made aware to him at that time, he provided us additional information pertaining to the situation. In effort to provide a successful resolution, we assisted the customer by removing this fee. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
October 28, 2015 Revdex.com rebuttal [redacted]We are sorry to hear that the customer is unhappy with the answer that we submitted to your office.Our records confirm that the customer signed up for Easy Pay at our Store on August 24, 2015, and was also advised by that same store agent that the September bill would have to paid manually, as the automatic pay would not start until after the billing cycle. Our records also confirm that we processed the refund as the customer requested. The customer stated in her rebuttal that she chose not to respond to our phone calls because she believes that we are unwilling to help her. If the customer does not give us the opportunity to discuss the situation, we are unable to further assist her. We hope that the Revdex.com will take this into consideration when closing this complaint. Thank you for your time.Catherine/ Cox Communications Executive Office/ Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have left messages and they have left messages. Ne resolution, in fact it's gotten much worse! We have perfect credit so as not to put that at risk we paid the invoice in question. After paying the invoice (cleared our bank) I received a notice from a collection agency Cox sent it to collection!! We had called repeatedly and were always told Cox would call us and they never do, also were told several times the account was clear and closed and that they would look into why we were receiving bill. We cannot seem to get anyone to help us.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file his concerns regarding his Internet services. Please let me begin with an apology for any inconvenience he experienced. Our research of the account found our customer spoke with our Inbound Sales Department on 2/10/16 to order...
services. Our review of this sales call found that our Sales Representative did inform our customer that they would be receiving the Essential Internet service (15mbps download speed) with their order. Additionally, we found that our Sales Representative did disclose the $100.00 installation fee and advised the customer that our technician would activate the outlets during the installation. We do however recognize that our agent could have been clearer in the explanation of the outlet activation pertaining to the number of outlets covered under the standard cost of installation. We would like to assure our customer this feedback will be addressed. Regarding our customer’s concerns with the early termination fee, we do see that our Customer Care Center did waive this fee as a courtesy when the disconnection was scheduled on 3/16/16. However, we found that between the installation and disconnection dates (2/11/16 to 3/17/16) there was only one call made to our Customer Care Center on 2/22/16 to discuss an issue with speed. While we recognize our customer’s frustration, we do not have the documentation or pattern of calls to our Care Center to support waiving all fees associated with our customer’s term of service. At this point, the final balance of $245.70 is valid and will need to be paid. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank You. George S. Executive Resolutions Cox Communications
I asked for a copy of there terms and conditions clause. Nothing on the bill documents their arbitrary increase. Melissa offered a new amount of $167.79 for the remaining eleven months. I am again requesting the company uphold the 24 month agreement or release me from their contact at no fee to me.
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account and experience with our Customer Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any...
frustrations. Upon receipt of this complaint we see that our Customer Care Center has shipped the return packages our customer has requested to the appropriate address as of 2/15/17. Additionally, we will ensure our customer’s feedback regarding the agent they first spoke with is addressed with the appropriate company leadership. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her issues with her installation charges and monthly rate. We sincerely regret the inconvenience that she...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found service was ordered on 8/14/14, the account opened on 08/16/14 but due to issues with the service didn’t actually start until 8/18/14 and started on /16/14. Our records indicate the customer was charged $30 for the installation but on 8/14/14 a $25 credit was also given leaving $5 owed for the installation. Per the order the monthly rate was $80.48 plus tax. On 8/16/14 our customer contacted our office to let us know the service was not working. A technician visited the home and the customer was billed for the visit. Half of the charge was removed on 10/1/14 the other half was removed as a result of reviewing the account for this complaint. An adjustment to the bill was made to correctly reflect the time the customer had services. We sent a letter advising the customer of the updated account balance and adjustments made. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
May 6, 2016—Revdex.com rebuttal [redacted] We are sorry to hear that the customer is still confused on his billing and credits. As we stated in our first response to your office, the customer has been credited in full for both service calls, as well as the install fee. Review of the billing records indicates that the customer received an additional $45.00 in service credits, as well as the credits applied for the service calls and installation charge. Our records do not support further credits to the account. We highly suggest the customer check his account on line to verify his balance. The client can review his account via our website at www.cox.com. In order to communicate with our agents in a manner that is most comfortable for the customer, we suggest he utilize our Live Chat. Our Technical and Billing Support agents are available 24 hours a day, and seven days a week. By allowing us to answer his questions directly, our agents can address his concerns quickly and efficiently. For the convenience of the customer, this link can be pasted into his web browser for fast, direct service from us; [redacted] We hope this information has been helpful to closure of this complaint. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case #[redacted] We are sorry to hear of the negative experience our customer encountered with our outside sales team. We contacted our customer directly to address the concerns she brought to the attention of your office. We were able to offer a solution to resolve her service level and...
billing issues in which we felt were fair. Our customer was satisfied with the offer and she did accept our resolution to her concerns. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I do not accept the response from COX. They can check their records, I did contact with them many times. Please check my records: Attachment 1 is my cell phone call record from [redacted]. I called this number [redacted] to cancel my internet service. Cox can check their call history. I believe they have monitored the call. Attachment 2 is a survey email the next day after my call. This one is to prove I did call COX and they asked my feedback regarding my recent call. Attachment 3 is a transcript of my chat with the COX Live Chat Support. The representative Seldon S. placed my cancellation request for the Internet service on 09/23/15. Attachment 4 is the evidence that I move out of the apartment on 09/30/2015. I did call on 10/30/2015 since they never solved my problem. I have spent a lot of time with them which is really bad. I will never pay the bill that I shouldn't pay. It is their dereliction of duty!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to...
address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] My credit report shows Cox Communications allegedly allowed a Cox Localization Data "RS $Service Name Switch L Service Name" with pnp networking tosync to my home thru remote access in Cox box on street/NO ONE EVER CHECKED NOV 13/ COULD NOT GET BOX OPEN THREAD SPLIT HE SAID. There isevidence a splitter aux from 2 cox customers cox dvd10 and cox P dvd 10 sync somehow to my home thru efi /firmware interface and etl electric trunk line.This account set up by someone in 2014, affecting my credit/ a cox collection and due to alleged identity theft issues reported to Police.I have given cox investigator/ [redacted], mac addresses and other evidence showing on my Asus laptop to catch illegal cox customers linking to me, he refused toinvestigate this matter and I want a new COX DETECTIVE INVESTIGATOR on this case or I go to ATTORNEY GENERAL OFFICE, as this is quite serious hackingfrom illegal cox link to my home. On 5/26/15 my neighbor whose home I connect to: 10126 N 100th place had Pinnacle Comm for Cox install Cox and hergeo id/ and account information links to my home.. and I saw the workers in the CABLE BOX belonging to me/ not my neighbor/ and I allege illegal splitteror junction located there/ tied to my address tag in the Cox box on street. My computer shows a MS COX COMMUNITY access which disturbs me and 8 hubpnp/ peer networking Broadcom users link to my personal Asus /in my home without internet. I have wifi modem identities of each/ all Cox customers.other than one CLink 4195 customer also linking to my home thru electric trunk line and splitters aux/ shown on my laptop.I have also explained to Cox. my Asus shows a Global Cox id pop3 linked to me GUID{4875 666 8c43 4db5 abof 2 eb 7377 ae330} AND IT LINKS TO AMICROSOFT REMOTE ASSISTANCE{126CD3ED442EF} build string 22 OSLI=USWVHP Intl 3=10150 .com=pis-bza SWSETUP GLBL 1.0.0.0 A-1 WINVTXX
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receiving this complaint we were able to...
make contact with our customer on 2/10/16 to address her concerns. During our conversation with our customer we were able to come to a resolution regarding an appropriate adjustment to the account for the missing equipment. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George S. Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They agreed to my request, so I need to take a look at future bills to ensure that they do what they say.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration. While the customer is asking for reimbursement for lease fee’s for a data modem, our company does not have and has never offered a “rent to own program.” The customer stated that one of our store agents verbally offered him a rent to own equipment program, and we continued to charge him for leased modem fees after the customer determined the equipment was paid off. Due to multiple calls into our care center and customer confusion, we offered and applied a courtesy credit totaling $130.00. No further credit is justified and the customer has been made aware of this. We hope this information is sufficient for final closure to this complaint. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we were able to...
speak with our customer and confirmed the equipment in question had been returned to Cox Communications. After confirming this information, the disputed balance has been waived and a recall has been submitted to ensure the remark is removed from our customer’s credit report. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.GeorgeExecutive ResolutionsCox Communications
March 23, 2016—Revdex.com complaint # 11249341—[redacted] We were sorry to hear of the billing confusion that the customer experienced with their account. The customer states in her complaint to your office that she made payment arrangements with an agent of our company on February 8,...
2016. Review of the account notes do not give confirmation that the client spoke to any agents in our company on that day. While our Customer Service and Collection agents are able to make payment arrangements for active accounts, we do not have the ability of preventing an account from being turned over to Collections after the disconnection of service. Although our office and our Customer Service Department do not have the option of removing a customer from collections, we have escalated the customer’s request to speak to a Supervisor on our Collections Team for assistance. We are sorry that we were not able to provide your office with the answer that the customer was hoping for. We hope this information has been helpful in resolution to this complaint. Catherine/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns. In our communication we provided him an account...
summary to explain the charges and verify he was not billed for Cox services after the requested disconnection date. We also explained that the equipment charge was also valid as it was an incomplete return of equipment. While the customer acknowledged this was made aware to him at that time, he provided us additional information pertaining to the situation. In effort to provide a successful resolution, we assisted the customer by removing this fee. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
October 28, 2015 Revdex.com rebuttal [redacted]We are sorry to hear that the customer is unhappy with the answer that we submitted to your office.Our records confirm that the customer signed up for Easy Pay at our Store on August 24, 2015, and was also advised by that same store agent that the September bill would have to paid manually, as the automatic pay would not start until after the billing cycle. Our records also confirm that we processed the refund as the customer requested. The customer stated in her rebuttal that she chose not to respond to our phone calls because she believes that we are unwilling to help her. If the customer does not give us the opportunity to discuss the situation, we are unable to further assist her. We hope that the Revdex.com will take this into consideration when closing this complaint. Thank you for your time.Catherine/ Cox Communications Executive Office/ Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have left messages and they have left messages. Ne resolution, in fact it's gotten much worse! We have perfect credit so as not to put that at risk we paid the invoice in question. After paying the invoice (cleared our bank) I received a notice from a collection agency Cox sent it to collection!! We had called repeatedly and were always told Cox would call us and they never do, also were told several times the account was clear and closed and that they would look into why we were receiving bill. We cannot seem to get anyone to help us.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file his concerns regarding his Internet services. Please let me begin with an apology for any inconvenience he experienced. Our research of the account found our customer spoke with our Inbound Sales Department on 2/10/16 to order...
services. Our review of this sales call found that our Sales Representative did inform our customer that they would be receiving the Essential Internet service (15mbps download speed) with their order. Additionally, we found that our Sales Representative did disclose the $100.00 installation fee and advised the customer that our technician would activate the outlets during the installation. We do however recognize that our agent could have been clearer in the explanation of the outlet activation pertaining to the number of outlets covered under the standard cost of installation. We would like to assure our customer this feedback will be addressed. Regarding our customer’s concerns with the early termination fee, we do see that our Customer Care Center did waive this fee as a courtesy when the disconnection was scheduled on 3/16/16. However, we found that between the installation and disconnection dates (2/11/16 to 3/17/16) there was only one call made to our Customer Care Center on 2/22/16 to discuss an issue with speed. While we recognize our customer’s frustration, we do not have the documentation or pattern of calls to our Care Center to support waiving all fees associated with our customer’s term of service. At this point, the final balance of $245.70 is valid and will need to be paid. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank You. George S. Executive Resolutions Cox Communications
I asked for a copy of there terms and conditions clause. Nothing on the bill documents their arbitrary increase. Melissa offered a new amount of $167.79 for the remaining eleven months. I am again requesting the company uphold the 24 month agreement or release me from their contact at no fee to me.
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account and experience with our Customer Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any...
frustrations. Upon receipt of this complaint we see that our Customer Care Center has shipped the return packages our customer has requested to the appropriate address as of 2/15/17. Additionally, we will ensure our customer’s feedback regarding the agent they first spoke with is addressed with the appropriate company leadership. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her issues with her installation charges and monthly rate. We sincerely regret the inconvenience that she...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found service was ordered on 8/14/14, the account opened on 08/16/14 but due to issues with the service didn’t actually start until 8/18/14 and started on /16/14. Our records indicate the customer was charged $30 for the installation but on 8/14/14 a $25 credit was also given leaving $5 owed for the installation. Per the order the monthly rate was $80.48 plus tax. On 8/16/14 our customer contacted our office to let us know the service was not working. A technician visited the home and the customer was billed for the visit. Half of the charge was removed on 10/1/14 the other half was removed as a result of reviewing the account for this complaint. An adjustment to the bill was made to correctly reflect the time the customer had services. We sent a letter advising the customer of the updated account balance and adjustments made. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
May 6, 2016—Revdex.com rebuttal [redacted] We are sorry to hear that the customer is still confused on his billing and credits. As we stated in our first response to your office, the customer has been credited in full for both service calls, as well as the install fee. Review of the billing records indicates that the customer received an additional $45.00 in service credits, as well as the credits applied for the service calls and installation charge. Our records do not support further credits to the account. We highly suggest the customer check his account on line to verify his balance. The client can review his account via our website at www.cox.com. In order to communicate with our agents in a manner that is most comfortable for the customer, we suggest he utilize our Live Chat. Our Technical and Billing Support agents are available 24 hours a day, and seven days a week. By allowing us to answer his questions directly, our agents can address his concerns quickly and efficiently. For the convenience of the customer, this link can be pasted into his web browser for fast, direct service from us; [redacted] We hope this information has been helpful to closure of this complaint. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case #[redacted] We are sorry to hear of the negative experience our customer encountered with our outside sales team. We contacted our customer directly to address the concerns she brought to the attention of your office. We were able to offer a solution to resolve her service level and...
billing issues in which we felt were fair. Our customer was satisfied with the offer and she did accept our resolution to her concerns. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
I do not accept the response from COX. They can check their records, I did contact with them many times. Please check my records: Attachment 1 is my cell phone call record from [redacted]. I called this number [redacted] to cancel my internet service. Cox can check their call history. I believe they have monitored the call. Attachment 2 is a survey email the next day after my call. This one is to prove I did call COX and they asked my feedback regarding my recent call. Attachment 3 is a transcript of my chat with the COX Live Chat Support. The representative Seldon S. placed my cancellation request for the Internet service on 09/23/15. Attachment 4 is the evidence that I move out of the apartment on 09/30/2015. I did call on 10/30/2015 since they never solved my problem. I have spent a lot of time with them which is really bad. I will never pay the bill that I shouldn't pay. It is their dereliction of duty!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to...
address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] My credit report shows Cox Communications allegedly allowed a Cox Localization Data "RS $Service Name Switch L Service Name" with pnp networking tosync to my home thru remote access in Cox box on street/NO ONE EVER CHECKED NOV 13/ COULD NOT GET BOX OPEN THREAD SPLIT HE SAID. There isevidence a splitter aux from 2 cox customers cox dvd10 and cox P dvd 10 sync somehow to my home thru efi /firmware interface and etl electric trunk line.This account set up by someone in 2014, affecting my credit/ a cox collection and due to alleged identity theft issues reported to Police.I have given cox investigator/ [redacted], mac addresses and other evidence showing on my Asus laptop to catch illegal cox customers linking to me, he refused toinvestigate this matter and I want a new COX DETECTIVE INVESTIGATOR on this case or I go to ATTORNEY GENERAL OFFICE, as this is quite serious hackingfrom illegal cox link to my home. On 5/26/15 my neighbor whose home I connect to: 10126 N 100th place had Pinnacle Comm for Cox install Cox and hergeo id/ and account information links to my home.. and I saw the workers in the CABLE BOX belonging to me/ not my neighbor/ and I allege illegal splitteror junction located there/ tied to my address tag in the Cox box on street. My computer shows a MS COX COMMUNITY access which disturbs me and 8 hubpnp/ peer networking Broadcom users link to my personal Asus /in my home without internet. I have wifi modem identities of each/ all Cox customers.other than one CLink 4195 customer also linking to my home thru electric trunk line and splitters aux/ shown on my laptop.I have also explained to Cox. my Asus shows a Global Cox id pop3 linked to me GUID{4875 666 8c43 4db5 abof 2 eb 7377 ae330} AND IT LINKS TO AMICROSOFT REMOTE ASSISTANCE{126CD3ED442EF} build string 22 OSLI=USWVHP Intl 3=10150 .com=pis-bza SWSETUP GLBL 1.0.0.0 A-1 WINVTXX
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding her former Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receiving this complaint we were able to...
make contact with our customer on 2/10/16 to address her concerns. During our conversation with our customer we were able to come to a resolution regarding an appropriate adjustment to the account for the missing equipment. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George S. Executive Resolutions Cox Communications