I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 10I am playing phone tag with Cox[redacted]
July 27, 2015 Revdex.com complaint ID# [redacted] We were sorry to hear of the difficulty that the customer brought to the attention of the Revdex.com. Due to those concerns, we contacted the customer directly to discuss. We advised he customer that we will continue to work with her and...
our Field Leadership Team to ensure that her data concerns are addressed and resolved appropriately. The client has our direct contact information for follow up. We do appreciate the opportunity that you have given us to assist a valued subscriber! [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their billing. It is certainly not our intent to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
[redacted].Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Abe G[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their installation. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their installation. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
Revdex.com #[redacted] Thank you for bringing the customers additional comments to our attention. While we are sorry our client is not satisfied with the answers one of our Home Life Supervisors provided to him, we are not able to offer him the functionality he is requesting. If the customer would like to speak to our Home Security Team, he may call us directly at [redacted] Our friendly and knowledgeable Home Life billing agents are available to assist Monday – Friday 8 am – 8 pm and Saturday 9 am – 6 pm. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan). We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. If you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On June 3rd Cox called me to respond to my complaint I was told they would give me the service we discussed for $170 for two months and then it would go up to $198 per month that number never came up before. On April 27th their original price was $170 per month for 1 year, Cox should honer that price. I feel I'm being treated very unfairly. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
D[redacted]
The woman who came into our home to sell us this product told us it was a two year contract. Regretfully, we trusted this woman when signing the contract. Is this company saying they can just tell us whatever they want through lies to get us to sign a piece of paper? I cannot believe the response of this company when the woman representing their company came into our home and told us this information. We are again requesting removal of these services at the cost of Cox communications based on the information verbally shared with their customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:i didnt respond to cox directly because I was told not to by Revdex.com I would like to know how this is going to be resolved,because its not my confusion its a breach of my contract
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Cassandra D[redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. While we recognize that the advertised rate for new subscribers is favorable, we must be transparent in stating that we cannot always provide these offers to existing services....
Please know while we are willing to discuss what other options may be available to our customer, we cannot provide the requested promotional rate. Thank you for your time and consideration. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We were sorry to hear of the distress that the customer
recently experienced with our company.
Due to the gift card situation, we contacted the customer to
speak with him directly....
Although we did not reach the customer, we
left a detailed message with our contact information. Our records confirm that our Customer Service
Team was able to resolve the matter with a direct credit to the client’s account. We advised the customer to contact us
directly with further concerns on the matter.
As always, we appreciate the opportunity to assist a valued
subscriber. Thank you.
First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscription. Upon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed to. At this time, we clarified the coverage for her and there are no further questions or concerns. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 10I am playing phone tag with Cox[redacted]
July 27, 2015 Revdex.com complaint ID# [redacted] We were sorry to hear of the difficulty that the customer brought to the attention of the Revdex.com. Due to those concerns, we contacted the customer directly to discuss. We advised he customer that we will continue to work with her and...
our Field Leadership Team to ensure that her data concerns are addressed and resolved appropriately. The client has our direct contact information for follow up. We do appreciate the opportunity that you have given us to assist a valued subscriber! [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their billing. It is certainly not our intent to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
[redacted].Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Abe G[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their installation. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their installation. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
Revdex.com #[redacted] Thank you for bringing the customers additional comments to our attention. While we are sorry our client is not satisfied with the answers one of our Home Life Supervisors provided to him, we are not able to offer him the functionality he is requesting. If the customer would like to speak to our Home Security Team, he may call us directly at [redacted] Our friendly and knowledgeable Home Life billing agents are available to assist Monday – Friday 8 am – 8 pm and Saturday 9 am – 6 pm. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan). We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. If you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On June 3rd Cox called me to respond to my complaint I was told they would give me the service we discussed for $170 for two months and then it would go up to $198 per month that number never came up before. On April 27th their original price was $170 per month for 1 year, Cox should honer that price. I feel I'm being treated very unfairly. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
D[redacted]
The woman who came into our home to sell us this product told us it was a two year contract. Regretfully, we trusted this woman when signing the contract. Is this company saying they can just tell us whatever they want through lies to get us to sign a piece of paper? I cannot believe the response of this company when the woman representing their company came into our home and told us this information. We are again requesting removal of these services at the cost of Cox communications based on the information verbally shared with their customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:i didnt respond to cox directly because I was told not to by Revdex.com I would like to know how this is going to be resolved,because its not my confusion its a breach of my contract
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Cassandra D[redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. While we recognize that the advertised rate for new subscribers is favorable, we must be transparent in stating that we cannot always provide these offers to existing services....
Please know while we are willing to discuss what other options may be available to our customer, we cannot provide the requested promotional rate. Thank you for your time and consideration. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 28, 2015
Revdex.com complaint Nunez-# [redacted]
We were sorry to hear of the distress that the customer
recently experienced with our company.
Due to the gift card situation, we contacted the customer to
speak with him directly....
Although we did not reach the customer, we
left a detailed message with our contact information. Our records confirm that our Customer Service
Team was able to resolve the matter with a direct credit to the client’s account. We advised the customer to contact us
directly with further concerns on the matter.
As always, we appreciate the opportunity to assist a valued
subscriber. Thank you.
Catherine/Cox Communications Executive Offices/ Arizona
First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscription. Upon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed to. At this time, we clarified the coverage for her and there are no further questions or concerns. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...