Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their field visit. It is certainly not our intention to cause any frustration. We have attempted to contact our customer on 10/10/16 and 10/14/16 to no avail. We also sent him an...
email in hopes of making contact with him. Even though contact was not made, we reached out to our field leaders to obtain the requested information. Our field leaders are meeting directly with the property manager at our customer’s apartment complex to identify what needs to done to replace the line. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been in communication and we are working out the details of the resolution. As soon as that resolution is worked out and provided to me in writing, I will let Revdex.com know.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
?My complaint will have been resolved when they get in contact with me and resolve it. Not when then send me a message to say that they will get in contact with me and need my account info.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] My credit report shows Cox Communications allegedly allowed a Cox Localization Data "RS $Service Name Switch L Service Name" with pnp networking tosync to my home thru remote access in Cox box on street/NO ONE EVER CHECKED NOV 13/ COULD NOT GET BOX OPEN THREAD SPLIT HE SAID. There isevidence a splitter aux from 2 cox customers cox dvd10 and cox P dvd 10 sync somehow to my home thru efi /firmware interface and etl electric trunk line.This account set up by someone in 2014, affecting my credit/ a cox collection and due to alleged identity theft issues reported to Police.I have given cox investigator/ [redacted], mac addresses and other evidence showing on my Asus laptop to catch illegal cox customers linking to me, he refused toinvestigate this matter and I want a new COX DETECTIVE INVESTIGATOR on this case or I go to ATTORNEY GENERAL OFFICE, as this is quite serious hackingfrom illegal cox link to my home. On 5/26/15 my neighbor whose home I connect to: 10126 N 100th place had Pinnacle Comm for Cox install Cox and hergeo id/ and account information links to my home.. and I saw the workers in the CABLE BOX belonging to me/ not my neighbor/ and I allege illegal splitteror junction located there/ tied to my address tag in the Cox box on street. My computer shows a MS COX COMMUNITY access which disturbs me and 8 hubpnp/ peer networking Broadcom users link to my personal Asus /in my home without internet. I have wifi modem identities of each/ all Cox customers.other than one CLink 4195 customer also linking to my home thru electric trunk line and splitters aux/ shown on my laptop.I have also explained to Cox. my Asus shows a Global Cox id pop3 linked to me GUID{4875 666 8c43 4db5 abof 2 eb 7377 ae330} AND IT LINKS TO AMICROSOFT REMOTE ASSISTANCE{126CD3ED442EF} build string 22 OSLI=USWVHP Intl 3=10150 .com=pis-bza SWSETUP GLBL 1.0.0.0 A-1 WINVTXX
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case #[redacted] We are sorry to hear our customer is negatively impacted by services not working correctly. We attempted to directly contact the customer by telephone and email. We would need to make contact with the customer to schedule a visit to address the technical concerns. We...
can also work towards a successful resolution to the billing concerns mentioned in the complaint. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
my mother and I submitted identical complaints 15 minutes apart on the Revdex.com site. We both had the same exact issue. We are next door neighbors. We both asked to be compensated for our time for making your business do the right thing. My mother was compensated 25 dollars, and her issue was resolved the next day. Mine took a week, and I am having to do more work to make u do the right thing, so I want to be compensated more than 25 dollars. My mother's address is [redacted] Mine is [redacted] Also, I spent hours on the phone with u guys, on multiple days, speaking with multiple sipervisors. My mother did not. Do the right thing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chris [redacted]
I am accepting the resolution because there is no other solution. While courteous, their repeated insincere apologies are tiresome. Their billing practices are suspect. I have never received anything in writing to confirm conversations, discounts, discount expiration dates, etc. so I have never been able to dispute their charges. No one should ever have to make 6 or 7 phone calls to understand a bill, search two different bills in your online account and then call to know how much is owed for that month. I was told that discounts and expiration dates could be found on my bill, but not the day I looked. I called, again, and was told that I will be notified in teeny tiny font somewhere in the middle of one of the bills a month before they increase your bill by whatever amount they ‘say’ you agreed to. Unfortunately each person you talk to contradicts any and all previous ‘customer care’ representatives as each one parses their words. For a communications business they don't do that very well. I don’t know how much of this is legal and how they stay in business. Customer care? Not.
Regards,
[redacted]
I do not accept the response from COX. They can check their records, I did contact with them many times. Please check my records: Attachment 1 is my cell phone call record from [redacted]. I called this number [redacted] to cancel my internet service. Cox can check their call history. I believe they have monitored the call. Attachment 2 is a survey email the next day after my call. This one is to prove I did call COX and they asked my feedback regarding my recent call. Attachment 3 is a transcript of my chat with the COX Live Chat Support. The representative Seldon S. placed my cancellation request for the Internet service on 09/23/15. Attachment 4 is the evidence that I move out of the apartment on 09/30/2015. I did call on 10/30/2015 since they never solved my problem. I have spent a lot of time with them which is really bad. I will never pay the bill that I shouldn't pay. It is their dereliction of duty!
We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
do see that our customer opted to have their Cox High Speed Internet service upgrade from our Preferred Package (up to 50 Mbps download/5 Mbps upload) to our Premier Package (up to 150 Mbps download/10 Mbps upload) on May 27, 2016. While we certainly apologize for any frustration, we must be transparent in stating that in order to receive the speeds offered by our Premier Internet service an 8 x 4 channel DOCSIS 3.0 modem will be required. Regretfully, while the modem our customer is currently using is compatible with their previous Preferred Internet service, is not suited to support the increased speeds offered by the Premier Internet service. Due to our customer’s tenure with us, we have applied a $25.00 goodwill adjustment to the account. We will also ensure their feedback for the agent they spoke to is addressed. Should our customer wish to continue using the Premier Internet service we do suggest upgrading to an 8 x 4 channel DOCSIS 3.0 modem which can be purchased or rented from Cox Communications or purchased from any electronics retailer. Otherwise, our customer may also consider reverting back to their previous level of Cox High Speed Internet should they wish to continue using their existing modem. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of this complaint,...
we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment charges. After review of the account, we do see that our customer was billed $122.00 for a Cox owned modem that we installed in February of 2015. Regretfully, following research by our Equipment and Inventory Department all indications appear that this Cox owned equipment was not returned to us and as a result this unpaid balance or the associated credit reporting remark cannot be removed. We also see that our customer has spoken with our Corporate Care Department on 8/11/17 who also explained these findings as well. Should our customer be able to locate documentation supporting that they returned this equipment (such as a receipt) we urge them to let us know as soon as possible so we can reopen the investigation. At this time, due to the lack of supporting documentation indicating that this equipment was returned our company does consider this matter to be closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to correct charges for Cox Tech Support. We sincerely regret the inconvenience that she...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We reviewed the charges and credits previously given. We then adjusted the difference. We spoke with our customer and went over all charges and adjustments regarding this issue.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
March 6, 2017—[redacted] We were sorry to hear of the confusion that the customer has experienced with his billing. Due to the concerns that the client brought to the attention of your office, we contacted the customer directly by phone and spoke in detail to...
him. We will continue to work directly with the subscriber on the matter at hand. We did advise the client that our records do indicate that we have printed and mailed, or emailed a billing statement for the customer every month. On our statements under Customer Information it says: Payment of your Cox bill confirms your subscription to services and the possession of Cox owned equipment listed on your bill. It also states—“Billing Dispute and Resolution: If you have any questions or disagree with any portion of your bill, please contact us at the phone number on the front of this statement no later than 60 days from the due date indicated. As a courtesy, we applied a credit of $204.00 to the customer’s account, which is equivalent to one year of charges for two boxes. As always, we appreciate the opportunity to address the concerns of a valued client. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with their services. We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the...
opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Valerie L[redacted]
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we performed a thorough review of the client’s...
account. We have concluded to issue the requested credit in the amount of $40.81. This credit will appear on the statement printing on or around April 6, 2016. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their field visit. It is certainly not our intention to cause any frustration. We have attempted to contact our customer on 10/10/16 and 10/14/16 to no avail. We also sent him an...
email in hopes of making contact with him. Even though contact was not made, we reached out to our field leaders to obtain the requested information. Our field leaders are meeting directly with the property manager at our customer’s apartment complex to identify what needs to done to replace the line. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have been in communication and we are working out the details of the resolution. As soon as that resolution is worked out and provided to me in writing, I will let Revdex.com know.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
?My complaint will have been resolved when they get in contact with me and resolve it. Not when then send me a message to say that they will get in contact with me and need my account info.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] My credit report shows Cox Communications allegedly allowed a Cox Localization Data "RS $Service Name Switch L Service Name" with pnp networking tosync to my home thru remote access in Cox box on street/NO ONE EVER CHECKED NOV 13/ COULD NOT GET BOX OPEN THREAD SPLIT HE SAID. There isevidence a splitter aux from 2 cox customers cox dvd10 and cox P dvd 10 sync somehow to my home thru efi /firmware interface and etl electric trunk line.This account set up by someone in 2014, affecting my credit/ a cox collection and due to alleged identity theft issues reported to Police.I have given cox investigator/ [redacted], mac addresses and other evidence showing on my Asus laptop to catch illegal cox customers linking to me, he refused toinvestigate this matter and I want a new COX DETECTIVE INVESTIGATOR on this case or I go to ATTORNEY GENERAL OFFICE, as this is quite serious hackingfrom illegal cox link to my home. On 5/26/15 my neighbor whose home I connect to: 10126 N 100th place had Pinnacle Comm for Cox install Cox and hergeo id/ and account information links to my home.. and I saw the workers in the CABLE BOX belonging to me/ not my neighbor/ and I allege illegal splitteror junction located there/ tied to my address tag in the Cox box on street. My computer shows a MS COX COMMUNITY access which disturbs me and 8 hubpnp/ peer networking Broadcom users link to my personal Asus /in my home without internet. I have wifi modem identities of each/ all Cox customers.other than one CLink 4195 customer also linking to my home thru electric trunk line and splitters aux/ shown on my laptop.I have also explained to Cox. my Asus shows a Global Cox id pop3 linked to me GUID{4875 666 8c43 4db5 abof 2 eb 7377 ae330} AND IT LINKS TO AMICROSOFT REMOTE ASSISTANCE{126CD3ED442EF} build string 22 OSLI=USWVHP Intl 3=10150 .com=pis-bza SWSETUP GLBL 1.0.0.0 A-1 WINVTXX
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case #[redacted] We are sorry to hear our customer is negatively impacted by services not working correctly. We attempted to directly contact the customer by telephone and email. We would need to make contact with the customer to schedule a visit to address the technical concerns. We...
can also work towards a successful resolution to the billing concerns mentioned in the complaint. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
my mother and I submitted identical complaints 15 minutes apart on the Revdex.com site. We both had the same exact issue. We are next door neighbors. We both asked to be compensated for our time for making your business do the right thing. My mother was compensated 25 dollars, and her issue was resolved the next day. Mine took a week, and I am having to do more work to make u do the right thing, so I want to be compensated more than 25 dollars. My mother's address is [redacted] Mine is [redacted] Also, I spent hours on the phone with u guys, on multiple days, speaking with multiple sipervisors. My mother did not. Do the right thing.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chris [redacted]
I am accepting the resolution because there is no other solution. While courteous, their repeated insincere apologies are tiresome. Their billing practices are suspect. I have never received anything in writing to confirm conversations, discounts, discount expiration dates, etc. so I have never been able to dispute their charges. No one should ever have to make 6 or 7 phone calls to understand a bill, search two different bills in your online account and then call to know how much is owed for that month. I was told that discounts and expiration dates could be found on my bill, but not the day I looked. I called, again, and was told that I will be notified in teeny tiny font somewhere in the middle of one of the bills a month before they increase your bill by whatever amount they ‘say’ you agreed to. Unfortunately each person you talk to contradicts any and all previous ‘customer care’ representatives as each one parses their words. For a communications business they don't do that very well. I don’t know how much of this is legal and how they stay in business. Customer care? Not.
Regards,
[redacted]
I do not accept the response from COX. They can check their records, I did contact with them many times. Please check my records: Attachment 1 is my cell phone call record from [redacted]. I called this number [redacted] to cancel my internet service. Cox can check their call history. I believe they have monitored the call. Attachment 2 is a survey email the next day after my call. This one is to prove I did call COX and they asked my feedback regarding my recent call. Attachment 3 is a transcript of my chat with the COX Live Chat Support. The representative Seldon S. placed my cancellation request for the Internet service on 09/23/15. Attachment 4 is the evidence that I move out of the apartment on 09/30/2015. I did call on 10/30/2015 since they never solved my problem. I have spent a lot of time with them which is really bad. I will never pay the bill that I shouldn't pay. It is their dereliction of duty!
I have not received any call or message please contact me at [redacted]
A
We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
do see that our customer opted to have their Cox High Speed Internet service upgrade from our Preferred Package (up to 50 Mbps download/5 Mbps upload) to our Premier Package (up to 150 Mbps download/10 Mbps upload) on May 27, 2016. While we certainly apologize for any frustration, we must be transparent in stating that in order to receive the speeds offered by our Premier Internet service an 8 x 4 channel DOCSIS 3.0 modem will be required. Regretfully, while the modem our customer is currently using is compatible with their previous Preferred Internet service, is not suited to support the increased speeds offered by the Premier Internet service. Due to our customer’s tenure with us, we have applied a $25.00 goodwill adjustment to the account. We will also ensure their feedback for the agent they spoke to is addressed. Should our customer wish to continue using the Premier Internet service we do suggest upgrading to an 8 x 4 channel DOCSIS 3.0 modem which can be purchased or rented from Cox Communications or purchased from any electronics retailer. Otherwise, our customer may also consider reverting back to their previous level of Cox High Speed Internet should they wish to continue using their existing modem. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of this complaint,...
we have reviewed our customer’s account to gain a better understanding of their concerns with their account billing and equipment charges. After review of the account, we do see that our customer was billed $122.00 for a Cox owned modem that we installed in February of 2015. Regretfully, following research by our Equipment and Inventory Department all indications appear that this Cox owned equipment was not returned to us and as a result this unpaid balance or the associated credit reporting remark cannot be removed. We also see that our customer has spoken with our Corporate Care Department on 8/11/17 who also explained these findings as well. Should our customer be able to locate documentation supporting that they returned this equipment (such as a receipt) we urge them to let us know as soon as possible so we can reopen the investigation. At this time, due to the lack of supporting documentation indicating that this equipment was returned our company does consider this matter to be closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to correct charges for Cox Tech Support. We sincerely regret the inconvenience that she...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We reviewed the charges and credits previously given. We then adjusted the difference. We spoke with our customer and went over all charges and adjustments regarding this issue.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
March 6, 2017—[redacted] We were sorry to hear of the confusion that the customer has experienced with his billing. Due to the concerns that the client brought to the attention of your office, we contacted the customer directly by phone and spoke in detail to...
him. We will continue to work directly with the subscriber on the matter at hand. We did advise the client that our records do indicate that we have printed and mailed, or emailed a billing statement for the customer every month. On our statements under Customer Information it says: Payment of your Cox bill confirms your subscription to services and the possession of Cox owned equipment listed on your bill. It also states—“Billing Dispute and Resolution: If you have any questions or disagree with any portion of your bill, please contact us at the phone number on the front of this statement no later than 60 days from the due date indicated. As a courtesy, we applied a credit of $204.00 to the customer’s account, which is equivalent to one year of charges for two boxes. As always, we appreciate the opportunity to address the concerns of a valued client. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with their services. We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the...
opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Valerie L[redacted]
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we performed a thorough review of the client’s...
account. We have concluded to issue the requested credit in the amount of $40.81. This credit will appear on the statement printing on or around April 6, 2016. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region