Damerow Ford Company

We spoke to this customer and agreed to rescind the sale
She came in last night and picked up her traand went on her way

We are aware of your interpretation of the events and are disappointed that this transaction didn't go smoothly.Documents were signed stating the vehicle was sold as-is. The sales department personnel disagree that any actual promises were made andConversations are not a part of the sales agreementWhatever items were on the car when they bought it is what the deal includes

Dear Sirs,We have read the complaint and reviewed our internal file. We can’t find any basis for his complaint. He did stop by the dealership asking about trailer brake controllers and not being able to tow with his new truck. We did inform him, as well as his companion, that Ford
Motor Company is still developing a trailer brake controller for the Ford F150. Our parts manager told sales management that Ford Motor Company is expecting to release the part by the end of first quarter 2018. We passed that information along to him and his companion. We also told him that the Ford Motor Company RV Trailer Towing Guide states that a Fequipped like his will tow a maximum of pounds. At the time of the sale, trailer brake controllers were not discussed or promised as a condition of the sale. We did some research and found a type trailer brake controller that is compatible with the F150. Below is the product name as well as a link to the websiteTekonsha Prodigy RF Wireless Trailer Brake Controller - to Axles - Proportional https://www.etrailer.com/Brake-Controller/Ford/F-150/2018/90250.html?vehicleid=

To whom it concerns;
We consider this matter closed due to the hostile attitude that this customer has
We have called the Police on him twice due to his threatening comments and rude treatment of the employees and other customers
He is not allowed on the dealership property

Revdex.com:
I see the automated response you have hereI'm satisfied only because my
employer actually paid the differenceThe car dealer I feel still has shady sales practices and deceive their customersMy employer, *** *** *** paid the difference that Damerow Ford failed to coverI want the owner, Dan K*** to fully understand that he employs people who will do anything to sale a car even deceive and play on wordsWhen someone says they will "pay off your vehicle"To regular people that means pay it offNot pay what they decide it's worth and add it to the top of the loan and then not tell you about it and hope you miss it in the seemingly hundreds of documents you go through in the processThen Finance, who should go through each line, folds the long forms you sign and you completely miss the amount you payI actually had to call Mike he Finance fella back days later to find out how much I actually paidFinance is where I should have been told what I am paying yet I had to call I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We just spoke with *** and she will be bringing her vehicle this afternoon and picking up a loaner vehicle we told her that she purchased a used vehicle warranty and it is still validI am not sure yet what is wrong or if it is covered component but explained to her that we will diagnose it
and let her know tomorrowif it is anything related to the work we did in the past we will cover it anyway

Complaint: ***I am rejecting this response because:
Damerow Ford did reach out to me, and they've accepted the
vehicle
I've been told they plan to replace the automatic transmission,
but they've had the truck for a week now, and have not yet given me a schedule
for the repairsThis Revdex.com form had a timeout of days, therefore I can not
accept their response until the repairs are complete
*** ***
Sincerely,*** ***

I Ali B[redacted] the general manager at Damerow Ford contacted [redacted] today 3-22-2017 and discussed the situation and agreed that we owed her an apology and resolved the issue.[redacted] is happy with the resolution and said she would contact the Revdex.com to inform them that is has no more issues...

with the dealership.

Complaint: [redacted]I am rejecting this response because:
After being harassed and verbally degraded by the owner of Damerow Ford (I have two witnesses that can testify and a police statement) I have not returned to Damerow Ford's property without their permission.  I have staged lawful and peaceful protest outside of my truck in front of Damerow Ford's place of business.  
Obviously, Damerow does not like me exercising my legal right to protest and freedom of speech.  They called the police twice in order to suppress my rights.  Both times the police validated that I was within my rights and upon the second call, the police notified me that if Damerow Ford would be charged with improper use of emergency an emergency reporting system (ORS 165.570) if they continued to call 911.
I have included a link to a Google Drive folder where you can view the video taken with the officer that was called by Damerow Ford here: [redacted] 
I am asking that Damerow focus on the facts of the dispute and not false and exaggerated statements that distract from the facts.  Damerow has yet to provide concrete evidence to rebuke their egregious business practices regarding bait-and-switch, damage to the vehicle and refusal of contractual services.
Proper restituiotn would include a refund of the (1) NW Protection Package spray, (2) Rhino Liner Spray, and (3) proper restoration to my truck's paint.  Upon receipt of these items I will cease protesting.  Until these items are restored, I will continue to exercise my legal right to protest.  
Damerow, it will be much less costly to correct your errors with me than continue to have me deter customers from your business--it's your choice.
Regards,
[redacted]
CEO--[redacted], LLC
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I purchased the vehicle as certified preowned.  Which, according to Ford's corporate office, must pass a 172 point inspection which includes a thorough inspection of the exterior body.  If the damage to the vehicle was present upon purchase there is no viable way that the vehicle would be listed as certified preowned.  
 
I have attached a copy of the vehicle's 172 point inspection performed by Damerow Ford's technicians on 02.05.2016--I purchased the vehicle on 02.07.2016.  No such remarks were made about the paint.  However, there were comments made about the damage to the front left wheel--which I acknowledge was there before purchase of the vehicle.  As you can see from the attached pictures, the damage is significant and would most certainly be included in the vehicle inspection that was performed on 02.05.2016.
 
Therefore, we can conclude that there was not damage to the vehicle upon purchase but that the damage was obtained after the NW protection package treatment was applied. I've included a link to Ford's 172 point inspection sheet for your reference: [redacted]
 
Please note, Damerow's Service Department has been very helpful in attempting to resolve this issue.  They have acknowledged that the truck did not have damage upon receiving it to perform the NW protection package. They were ready and willing to correct their error until it was brought to their upper management for approval--Upper management then coerced the service team into denying the damage was present before application.  However, Otis Damerow stated that he would stand by his word and testify that the truck was not damaged before the NW protection package was applied.  Otis's testimony may not be necessary given that CPO inspection states no such damage to the front bumper and rear tailgate.
 
Also, Damerow Ford has stopped all communication and is refusing to honor Northwest Protection for the interior of the truck.  I have multiple stains on the interior of the truck (obtained after purchase), the NW protection package is suppose to protect against stains--if a stain can not be removed then Damerow's warranty covers stain removal and reapplication of the NW protection package.  They are in breach of this contract as well.
 
Lastly, the owner of Damerow Ford is being charged with harassment for physically putting his hands on me while at Damerow Ford. 
 
I would like Damerow to also respond to the "bait-and-switch" method used to acquire the sale, as well.
 
I have attempted to resolve this issue with their lawyers but Damerow has refused to provide their contact information.
Sincerely,[redacted]

Just spoke with MR. [redacted] and discussed the issues he has. We are taking care of all issues and he is happy with the outcome.[redacted] said he will inform the Revdex.com that the issue is resolved when the work is done. Ali B[redacted].General ManagerDamerow Ford.

We have been trying to get 2 more documents from Mr [redacted] to finish the paperwork but with no luck. We needed 1- a vin inspection. 2- Smug test required from his state. He said he had them done and e_mailed us copies. We found out we can not use copies. We are just asking for the DMV office where...

he took them to so we can finish the registration for him. Again all what we need is where he took them to so green light can finish everything for him. Or he can mail us the original copies. We need his help . Rhank you. Ali B[redacted].General Manager.Damerow Ford.

Our service dept called the customer today and made arrangements to send her the rebate amount of $140.00.
This was the intention but wasn't followed thru on quickly enough for the customer.

Complaint: [redacted]I am rejecting this response because:At the time the sales documents were signed, the salesman had told me there was a second key and a manual with the car.  When I signed the documents, I was buying a car that included those items.  Only at delivery, when he handed me the key, did he say they weren't available.  He then said he would go obtain them and give them to me, at no additional cost.  He backed that statement up through actions--he contacted the Hyundai dealer trying to get them, he called me telling me he was doing so, he contacted his sales manager about providing them (which the sales manager acknowledged), he offered to provide partial compensation for them.  All of these actions indicate he felt the sales agreement included these items.  At no point did the salesmen, and therefore the dealership, communicate to me that the items were not included in the deal. They communicated the exact opposite, and acted (for a time) to fulfill that obligation.The should now follow through on that obligation.  Sincerely,[redacted]

To whom it concerns;
We have spoken with the customer and have agreed to refund the money he has requested.
The check will be mailed shortly.
We apologize for the inconvenience and appreciate his business.

Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Alexey N[redacted]

To Whom it concerns; we are sorry to hear that [redacted] isn't satisfied with her the deal when she bought her new car.We pulled her file to review the transaction and discovered that she received a fair deal. One of the key elements to her deal was her trade-in allowance.She received nearly...

double the value of her trade-in toward the purchase of the new car. We understand that when a customer goes to trade-in a car soon after purchasing it they can be told they paid too much by the other dealer butwe know that the deal she received was competitive and we cant turn the clock back a year and re-negotiate the deal.The GM she spoke to, invited her to return to the store so that we may help her on the next vehicle but she didn't accept that offer.Again, we are disappointed that she isn't completely satisfied but we cannot adjust the deal at this time.

Dear Sir or Madam,
We are disappointed that this customer did not have a completely positive experience here at Damerow Ford. Customer service is very important to us and we strive to maintain our business reputation.
This matter is unusual because when someone buys a car from us, they usually...

just transfer the personal belongings from the trade-in to the new vehicle and that is the end of it. In this case, the customer returned nearly a month later and wanted items from the trade and since this vehicle was a tow in and it was mechanically not functioning it was taken to the auction to be sold. This is consistent with our business practices. We do not store trade-ins as we have limited space.
We are not able to offer refund for what may or may not have been in the vehicle, it is the customer responsibility when they trade the vehicle in to take all personal items out of it.

Tell us why here...
Dear Sir or Madam,
We are responding to the complaint filed by [redacted] in the order of which she stated them.
We don't take people's keys and hold them hostage, [redacted] was free to come and go as she wanted to.
It does not take 6 hours to buy a car unless the customer...

is not sure what they want, inexperienced or very unrealistic. The majority of transactions take about 90 minutes from start to finish.
Under no circumstance do we deliver vehicles to a customer with a return agreement. The contract is binding on both parties. How this was even a question is a mystery to us.
However, because [redacted] and her husband couldn't agree on what to buy, we let them cancel the first deal so they could buy the other vehicle.
When they were negotiating to buy the second vehicle,  the payment was higher than discussed the previous day because it did not include Washington tax and license.
We don't lie to customers and if we were to discover that one of our people did, that would be cause for termination.
It is unfortunate that the car had a repair that was unable to be fixed at the nearest dealer, When the customer asked for help, we delivered a loaner car to them and picked up the New Vehicle,
repaired it and brought I back to them.
We don't know why the Husband on the deal is happy and calm and the wife is hysterical even while she was here ion the showroom. We don't often see (in fact, never) until now, someone
actually crying on our showroom.
We apologize for whatever we did to cause that as we want the buying experience to be a pleasant one.
They are free to service that vehicle at any Ford dealership.

should of mailed me the check instead. Should of gave me the option to chose how I wanted it handled
Complaint: [redacted]
I am rejecting this response because: