Damerow Ford Company

To whom it concerns, after reviewing the comments from [redacted] regarding her experience here and reviewing her comments with all of the employees involved in this transaction, it is a regrettablesituation. On the one hand, we are not obligated to unwind a transaction for buyers remorse. That is a...

decision that is made on a deal by deal basis.  Our ultimate goal is to have a customer purchase a vehicleand be thrilled with the product and the process. However, when someone changes there mind for whatever reasons, difficulties can arise trying to put together a second deal in a couple days as it did here.We do not re-negotiate deals once the contracts are signed. That being said, we believe that [redacted] could and should receive some concession for the amount of time and effort she went through during this process.We would like to sit with her, the Owner and GM, not [redacted] or [redacted] and come to a reasonable conclusion.Please have her contact me by email at [redacted]@beavertonauto.com to arrange a meeting.Thank you.

Complaint: [redacted]I am rejecting this response because:As discussed, the salesman told me there was a key and manual.  It was only after all paperwork was signed and I took delivery of the vehicle that he told me there wasn't one available.  At that time, he told me he would get the key and manual from the Hyundai dealer (same owner as Damerow Ford).  He continued attempting to get that key, indicating that he felt it was his responsibility.  Weeks later he finally returned my call, offering me cash to go purchase the key at my local Hyundai dealer, further indicating his admission of responsibility.  Attached is my full description of events, which has already been communicated to the Ford dealership.Sincerely,[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because: I do not believe it is "normal" to be told by another dealership of the same company that a person was overcharged. I do believe that this dealerships employees act like a bunch of sharks!! And because I was a single woman with a child I was taken advantage of. I do not understand how dealerships of the same company can charge $5000 difference on the same car. As far as it being 9 months after buying the car, I was unaware that I could complain to someone. I felt stuck, and still do.
Sincerely,
[redacted]

To whom it concerns;
This customer has a legitimate complaint regarding this title matter.
The paper trail on this shows that after he refinanced the car, we received the title back from Ford Motor Company leasing division and it had a lien release but needed two.
DMV notified us of that a...

couple months later and we were unable because of internal issues to collect that document in a timely manner.
We apologize for the inconvenience.
 The paperwork is in order now and at DMV, customer should receive the registration soon.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it concerns;
This vehicle was originally in for a check engine light. It was found to have a bad engine computer, we replaced the ECU and resolved that issue.
When replacing the ECU, they supplied new keys which were programmed to the new ECU.
The customer's son had another set of keys...

which he attempted to use and that is why the car didn't start.
The second set of keys were programmed after that incident.

When Mr [redacted] took delivery of his pre owned F150 , the body was in the same condition as when he picked it up after the North west package was applied . Mr [redacted] was aware of the condition of the F150 at the initial delivery. We listened to mr [redacted]'s concerns when he picked his F150...

after the NW protection was applied . We have tried to satisfy him. Damerow Ford has spent approximately $600 buffing scratches and doing paint work . We painted several large areas of his truck to reach a settlement with him. Mr [redacted] also failed to mention the work we did just to make him happy. He wants Damerow Ford to paint the entire truck and the the NW protection to be reapplied. We believe we have done more than enough to try to keep him a satisfied customer.

June J[redacted] was the salesperson, and Kiyoshi T[redacted] was the manager that worked with Mr. [redacted]. He originally inquired about a vehicle on 3/30/2017. Since that time we located a vehicle, agreed on a purchase price - beating a competitor’s offer, dealer traded for the vehicle, and held it for...

him with the expectation that he would be taking delivery of the vehicle before 4/30/2017. We took a $3,500 deposit on the vehicle. His plans changed after a few weeks which required us to hold it for him longer, which we obliged. In the effort of making the purchase streamlined, June sent him the Certification of Oregon Residency or Domicile form provided by DMV. He received conflicting information from the DMV website and thought we were lying to him. At this point, despite our best efforts to accommodate Mr. [redacted], he was not happy and not trusting us. Even informing us that he will be posting negative reviews online with social media, yelp, google, and contacting the board of directors of Ford.   Since we won’t be able to make him happy with our service we decided to part ways and not sell him a vehicle. Brian R[redacted], the General Sales Manager, called to inform him of our decision on 5/10/2017. K[redacted] processed the refund for his $3,500 deposit on 5/11/2017, and apologized for his inconvenience.Ali B[redacted]GM.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To all concerned;
We will pull the file on this transaction to review the claim by the customer and respond to the request for a refund
within 48 hours.
Damerow Ford Administration

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This vehicle was sold as-is. All of the paperwork states that the customer excepted the vehicle that way.If the agreement is for us to provide additional items to a customer then we detail those items in a document so the sale details are clear to everyone.Absent a document that says we owe the...

customer something, we do not provide anything.thank you.

Complaint: [redacted]I am rejecting this response because: They are not being honest. This entire process took around 10 hours over two days. We asked for our keys several times and did not get them back until we insisted we have them back. We were told by the finance person who did our paper work that we could change our mind as long as we did it by Wed. It does not surprise me that they aren't admitting to all the lies they told. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]