Danbury Chrysler Dodge Jeep Ram Kia

As was stated earlier, if [redacted] will bring in the vehicle for inspection and her receipt from the re-installation of the battery, we will be happy to consider some reimbursement

Revdex.com: I would like to clarify some points since Danbury Chrysler stands by their recommendationsThe other Chrysler dealership installed the seat motor on Danburys recommendation and it did not solve the problem but I still had to pay for the part (seat motor) $because it was a non returnable partAlso I would like to clarify that I said the oil light came on as I was driving up to the other dealershipI had asked them to check that so please don't be confused by thatThis is what the other dealership wrote on the paper work"No light was on while pulling vehicle in to shopUse scan tool to check for codesNo fault codes presentCheck oil levelOil is about a quart lowInspect for leaksDid not find anything leaking oil." Add quart of oil($54.98) I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I did not drop off my car a month ago I dropped it off two weeks ago and they installed the battery incorrectly I called them and told them I am having the same issue I was having the first time , they told me I had to pay for the towing and then see if the issue was the battery they never offered to pay for towing , and I called them a couple times regarding this issue and the manager was never available, I had someone else check out the car and the battery was not installed correctly by there staff that's why my car battery died a couple days later Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

[redacted] has made arrangements directly with our Director of Service to replace the unit

The new key is being ordered

We are unable to offer [redacted] oil change services at another service centerHowever, in lieu of that, we would like to offer her $towards her future oil changes

Complaint: [redacted] I am rejecting this response because:Since my car is brand new I have free oil change for life, that'sounds why I'm rejecting the response, if I can get what you are offering but to use on any other services that will defWill work.and will change the way I feel as a customer.thank you Sincerely, [redacted]

Great Dealership very professional and courteous

We cannot speak to the diagnosis of another service center but stand by our original recommendationsEqually, we are confused by the service center's assertion that the oil light came on when the level was down "one quart" as the gauge is not set for this fine a
measurement. Regardless of these points, we will refund Mrand Mrs*** $for their inconvenience at our not being able to locate and install the correct part more quickly, requiring them to find an alternative service center

Complaint: ***I am rejecting this response because:First, this refund request was addressed prior to the other discrepancies inwhich refunds were requestedI was assured that there was no problems with this refunded which is why it was not included earlierSecondly, presently Danbury Kia claims this request was just submitted last week yet *** has for several months explained to me that because the funds are coming for some warranty office in some other area of the country, that Danbury Kia has no idea of how long their process takesThirdly, I have at least two confirmed receipts that clearly show the charge was for an EXTENDED WARRANTY and no VIN etching anythingLastly, I just want the return of the $refund to me as soon as possible and for Danbury Kia to cease adding unexplained /unrequested charges,and intentionally failing to inform customers of these actions.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and yes they are working with us to solve the issue However, I don't feel they
worked to give us a fair offer for their negligenceWe are out a lot of money due to the depreciation of the vehicle that we would not have traded in at this time I think they should of also considered all the rebates and incentives we received on our first vehicle and in the least could have offered us such as lifetime oil change It would of at least been nice to receive an complimentary extended warranty package We also traded in a vehicle on the first transaction and should have been credited that money towards this vehicle
Sincerely,
*** ***

All fees and finance information are reviewed by the Finance Manager with the purchaser at the time of delivery when the paperwork is signed. All fees and finance information are clearly listed in the paperwork.If Mr*** is acknowledging that this is the final item in dispute from his transaction, we will overnight a check in the amount of $

Purchased a *** *** *** from Danbury Kia in September I had a trade in vehicle and they were giving $4k back on trade ins, but only gave me $for mineI had extensive service issues with the vehicle because if it's odd speed transmissionTheir service and *** service said the car was fine, but it's notCustomer service/transparency was extremely poorI personally don't think they are honest and literally they took every penny they could from me

We apologize for the
delay in processing this refundThe check request was submitted last week
after Mr*** conversation with *** *** but had not received the final
signature as there was a question of whether the refund had already
been issued
I believe that the confusion may
have stemmed from the number of refunds Mr*** has
requestedWe had already processed a refund for an overpayment of his amount
due at delivery and a separate payment was later issued for a discrepancy Mr*** identified with the final sale price after the final paperwork was signed.
To clarify, the $fee
is for *** *** service and not for any type of warranty coverageAll
purchasers have the option to "opt out" of this service when our
Finance Manager reviews the paperwork at delivery I would note that our Finance Managers usually
explain that some insurance companies offer a discount for vehicle owners who participate
in this program, which may be why Mr*** thought it was some sort of
insurance program
We will be happy to
overnight a check for $for a refund of the *** *** fee once Mr*** confirms
that this will fully provide the remedy he is seeking and that there will be no
further requests for refunds regarding this transaction. We are very sorry that Mr*** has been inconvenienced and hope that this offer will be amenable to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Bluetooth system is not related in any way to the areas where our technician performed the work on *** ***' vehicle and, as there was no complaint prior to this, we did not perform a diagnostic on the Bluetooth serviceUnfortunately, these units do sometimes fail.As a gesture of good will,
we have offered to split the cost of the replacement unit with *** ***This offer still stands

We apologize for the
delay in processing this refundThe check request was submitted last week
after Mr*** conversation with *** *** but had not received the final
signature as there was a question of
whether the refund had already
been issued
I believe that the confusion may have stemmed from the number of refunds Mr*** has
requestedWe had already processed a refund for an overpayment of his amount
due at delivery and a separate payment was later issued for a discrepancy Mr*** identified with the final sale price after the final paperwork was signed.
To clarify, the $fee
is for *** *** service and not for any type of warranty coverageAll
purchasers have the option to "opt out" of this service when our
Finance Manager reviews the paperwork at delivery I would note that our Finance Managers usually
explain that some insurance companies offer a discount for vehicle owners who participate
in this program, which may be why Mr*** thought it was some sort of
insurance program
We will be happy to
overnight a check for $for a refund of the *** *** fee once Mr*** confirms
that this will fully provide the remedy he is seeking and that there will be no
further requests for refunds regarding this transaction.
We are very sorry that Mr*** has been inconvenienced and hope that this offer will be amenable to him

We cannot speak to the diagnosis of another service center but stand by our original recommendationsEqually, we are confused by the service center's assertion that the oil light came on when the level was down "one quart" as the gauge is not set for this fine a measurement. Regardless of
these points, we will refund Mrand Mrs*** $for their inconvenience at our not being able to locate and install the correct part more quickly, requiring them to find an alternative service center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]