Dandridge Water

Dear *** *** I am unable to locate an open invoice for an *** *** at *** *** *** *** ** *** What is the invoice number? Sincerely,Maegan M***

Dear Ms***:Charges were taken off the client's bill on 1/20/16. We contacted the Office Manager on 3/16/letting her know that we already credited their account and they should refund the patient. We also contacted Ms*** the same day to keep her up to date.
Sincerely,Maegan ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***:I was able to verify that Ms***s order was entered under the incorrect Quest Diagnostics client account number, causing her results from 1/4/to report to the incorrect physician This was corrected and the results were successfully faxed to the correct physician on
1/12/ The incorrect physician is considered a "covered entity" with regard to HIPAA, therefore there was not a violation of HIPAA. Sincerely, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
***
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meEven though the first time I attempted that with my doctors office they told me that was not something they did After attempting again with the words you advised, they have sent an email to their contactThank you
Regards,
*** ***

I am rejecting this response because:
No one has contacted me to resolve issues except a third notice informing me of pass due fees

We received this complaint through the Attorney General and responded to them The account is a zero balanceWe consider this complaint closed. Sincerely,Maegan M***

Upon review, I found that the account was adjusted to a zero balance as [redacted] sent in proof of payment.  The adjustment was made on 4/18/17. I appreciate the opportunity to respond to [redacted] concerns. Sincerely, Barbara H[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have already sent my insurance information to Quest after received third bill. I won't repeat that. This issue might have been resolved when  I called the guy after receiving second bill. but unfortunately he was very unprofessional and not willing to help. I had multiple doctor's visits and procedures after changing of insurance, I never had any problems except Quest lab. This is not the first encounter with them. I have been facing multiple  problems since 2012 with quest  even in June 2015. After getting tired of their unproductiveness I finally approached the Revdex.com. They just increased the doctor' office ,insurance company and my workload . I need apology from Quest for sending me a threatening bill with collection agent. 
Regards,
[redacted]

Upon review, we were able to verify a refund in the amount of $13.95 is due to [redacted].  Please inform her that we processed the refund today to her credit card.

Dear [redacted] We have researched your concern and found that per the lab requisition from All Care for Women we were provided the address of [redacted] is still listed as the address. We were not notified of any changes to the address. Please be advised your insurance company sent you an explanation of benefits that also advised of your responsibility to us the provider, Quest Diagnostics. For your review I have mailed a copy of the physician’s order showing the address that was provided to us by their office. This is being sent to your address on [redacted] Sincerely,Angela ____________________________Angela P[redacted] [redacted]Billing SupervisorSupporting Quest Diagnostics

Upon review, I found we billed with the insurance information that was provided at the time of service.  The information was sent through the carriers eligibility server which changed the plan information to [redacted].  The server indicated there were two active coverages ([redacted] and...

[redacted]).  Unfortunately, [redacted] was billed.  We contacted [redacted] to reverse the processing.  Unfortunately, we are past the filing limit to submit to [redacted].  Therefore, we have adjusted the invoice to a zero balance.We did not charge Mr. [redacted] credit card $25 therefore, a refund is not due.Sincerely,Maegan [redacted]

Dear Ms. [redacted]: Upon review I found when Ms. [redacted] made payment on 11/5/15 for invoice # [redacted], she did not change the invoice number in her online banking system and therefore, the bill she had paid previously ([redacted] for 4/10/15 services was referenced.  We received the...

payment and because the bill number referenced had already been paid, we refunded Ms. [redacted] for her overpayment minus $1.09 that was due on [redacted] for services performed on 8/21/15.  The money did not transfer to [redacted] because the account was on a hold in our system for review and not billing to the patient.  Check [redacted] was issued to her on 11/20/15 in the amount of $171.50 and she cashed it on 11/27/15.  Payment remains due on invoice # [redacted]. Sincerely, [redacted]

Dear [redacted]I pulled a copy of the order from 8/5/15 for [redacted] and found the insurance information listed was [redacted].  [redacted] signed the order at the time of service indicating the information was correct.  We reviewed our system for dates after 8/5/15 and...

found we have the correct insurance information ([redacted]) for those dates.  It seems the system was updated after her 8/5/15 date of service.  We've resubmitted the 8/5/15 charges to [redacted] and we are awaiting their response.Sincerely,[redacted]Patient Advocate

Dear [redacted]Upon review, we were able to verify the incorrect test was performed and billed.  We've adjusted the balance and contacted the collection agency to remove any derogatory information reported in error.  A letter from the collection agency is being sent to Ms. [redacted]....

 Sincerely,[redacted]Patient Advocate

Complaint: [redacted]
I am rejecting this response because you agreed that the rate was fair and you refuse to accept what you yourselves acknowledge to be a fair rate.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Ms. [redacted]:We billed the insurance with the diagnosis code the physician provided to us.  The balance remains the patient's responsibility.  We consider this matter closed.Sincerely,[redacted]

Dear Ms. [redacted]:I have no record of Quest re-performing the tests in question in New York.  If you could provide me with the date we did the testing again, that would be helpful.  Our records indicate Ms. [redacted] presented at our [redacted] with a hold...

order from the out of state physician.  The staff called [redacted] clinic in NY and spoke to [redacted] and obtained a fax number of [redacted] so that the lab could fax the physician the results as they were out of state and not Florida Quest client.  The fax failed multiple times on 4/20 & 4/21.  On 5/5/16 we contacted the clinic again and spoke to [redacted] how this time provided fax number of [redacted] on 5/5/16 and faxed the report successfully.  Sincerely, [redacted]