Dandridge Water

Dear *** ***
We sent it to the collection agency so that they could find the correct address Which is what they apparently did. Sincerely,Maegan M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: If Quest diagnostic had billed the insurance with the correct information in we would not be having this discussion right nowSince Quest failed to bill in and waited a whole year to rebill the insuranceOf course by February of they had the correct information since I had blood work completed in that same month
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I pulled a copy of the order from *** *** physician who collected her specimen and ordered the testing and verified they ordered the HPV test We performed the testing and results were reported Therefore, the charge for the HPV is valid Any discrepancy regarding why
testing was ordered would need to be addressed with physician.Sincerely,Maegan M***

According to *** *** his invoice from 7/29/was supposedly paid by his insurance Upon review, I found we never received payment from anyone on this accountWe billed *** *** *** *** with two different identification numbers and the charges were denied as there was no coverage
found If *** ***r has an Explanation of Benefits that shows a payment was made by insurance, please send me a copy and I will be happy to investigate further as we have no record of any payment for these services.Sincerely,Maegan M***

Dear Ms* ***: I reviewed Ms*** complaint and verified the billing is correct The insurance does not provide a discount on non-covered testing I also reviewed the pricing and verified $is the correct price for urine drug abuse panel 10-50, w/ confirmation
We do offer a financial assistance program Ms*** can apply for Depending on qualification, the invoice may be discounted or waived If she would like to apply, please let me know and I will send her the application. Sincerely, *** ***

De We were able to locate Ms*** payment and credit her bill back in November. A zero balance letter was sent to her as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
PS This matter could have been resolved without Revdex.com had your companyreplied to either of the two inquires I made via your website

Unfortunately, I am unable to locate the invoice Mr* *** is referring to in his complaint.However, in general there are several ways for a patient to make payment They can mail a check, money order or their credit card information on the payment stub to the payment address on their
invoice, or make a credit card payment via our website or automated phone line All payments mailed to the payment address are received directly by the bank and processed by the bank If a valid payment is received it would be processed If payment was made via our website or automated phone system, a tracking number would be given to the person making the payment The only time payments are not processes are if the check is not completed properly or the payment stub does not contain the correct credit card information. If you would like to provide me with how Mr* *** attempted to make payment and the invoice number in question, I can look into his specific concerns

I am in receipt of your email regarding a complaint your office received from *** ***.Upon review, I found there were two bills for the same date of service in December 2014, The referring physician did not provide insurance information, therefore, we started billing Ms***
directly the end of December We billed monthly with no response The account was then turned over to our collection agency for further collection attempts on 5/25/ On 5/27/15, Ms*** contacted our office about one of the bills and provided her insurance information The account was removed from collections and the charges were billed to insurance The representative she spoke to on 5/27/failed to do a search to see if there were any other accounts Therefore, the other invoice remained with collections I've contacted our collection agency and removed the second account and submitted the charges to her insurance I am unable to locate any other open invoices at this time

Dear *** ***;Our records indicate we received *** ***'s primary insurance information on the physician's order and bill the insurance for the services we provided to her. The primary insurance left a balance due of $34.36. We billed *** *** for this balance and she contacted
our billing office in November stating she refused to pay as her primary insurance covers her medical services at 100% and she has secondary insurance. We requested her secondary insurance information, which she refused to provide and hung up. In December she provided her secondary insurance information online and the charges were billed to ***. The invoice now reflects a zero balancePlease inform *** *** that we are transactional so each time services are rendered, it is a new record. Therefore, if her primary insurance does not cover the services at 100%, she will need to provide us with her *** information each time.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I also would like confirmation that the collection will be scrubbed from our credit reports once the agreed upon amount ($133) has been paid.
Regards,*** ***

Dear Ms***:We spoke to Mr***'s insurance and verified the reasoning behind the denial was that his plan does not cover routine services, and verified the balance left was Mr***'s responsibility. We were given a routine diagnosis from the referring physician and never received any
additional diagnosis codes to resubmit to insurance. It seems the patient and physician believed that all lab services would be covered at 100% if the patient uses an independent lab. This was incorrect. As a courtesy, I've authorized an adjustment on the account for the balance. Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** * ***

Complaint: ***
I am rejecting this response because:
I will take the business advice and now follow up with the doctor's office since I explicitly wrote on my doctor office paperwork NOT to provide a service not covered percent by my insurance unless I was told upfront/in advance what any additional charges would be so that I could make an INFORMED decision upfront about any service incurring an additional chargealso my annual physical is covered at percent by my insurance as preventive therefore I do NOT expect to pay foor additional services or costs
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***:Our position remains the same. Quest Diagnostics would not know if *** *** would have any out of pocket expense at the time of service because this is not determined by QuestOnce services are provided we bill the insurance provided The insurance plan then
processes the claim in accordance to their member's benefits, which Quest does not know and responds to Quest informing us how much we are to bill their member It is the patient's responsibility to verify their benefits prior to having services performed, and even then, the insurance plan will not guarantee payment According to *** ***'s insurance, $still had to be satisfied against his deductible, therefore, this amount is *** ***'s responsibility Payment remains due.Sincerely,*** ***

This invoice was adjusted to a zero balance on 6/20/

I reviewed Ms*** concerns and verified she did not pay for the CBC at the time of service When she called she was informed if she paid for all testing she would not get a bill, which is correct However, she did not pay for all testing because the CBC price was not available
to charge her at the time of service Therefore, a refund is not due