Darcars Chrysler Jeep Dodge of Marlow Heights

[redacted] - I have shared your rejection with the dealership team I don't blame you for being upset I will have another conversation with the dealership team Can I ask you - did anyone at DARCARS explain the wheel chocks? Thank you,Nicole

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: again as was stated to me by three different members of my warranty company, as well as a copy of all work done shown from them and the transcript online, the diagnostic test, which is $was never given to them to be doneNow I've heard from two different people from darcars stating it was given to them, but nowhere does it showIt wasEither the warranty company is lying or the darcars dealer is lying, but either way I don't feel I should be held responsible for something that was a mishap on either partiesIf it wasn't covered that's one thing, but for it to be able to be covered and it not be sent to be covered or the warranty company not placing it on heir to be covered is at no fault of mine there for it should not be my responsibility to pay for someone else's mistake Regards, [redacted]

We would need to duplicate this concern in order to proceed with any repairsIf the customer can duplicate the concern with the pedal we can move forwardWe would be happy to check the brakes and any other concerns she is having at this timeWe just need the customer to come in and show usThank you

Good afternoon,I have reviewed our recordsLooks like the first visit to our dealership was 1/5/with 86,miles on itThe customers concern was a check engine light was onHe had shared with us that he had just changed his spark plugs and coilsWe found that # cylinder head and head gasket on the right needed to be replacedWe had that covered under warrantyNo charge to the customerThe second time we saw this car was 4/28/with 91,miles on itThe customer drove 4,miles after first repairOn this visit iit was also #We had this covered under warranty as wellI do not see any return comments since the last repairIf the customer is still having the concern please let me know and we can take a look at itThank you

Good afternoon,As of this morning, we have reimbursed the customer the full to her credit cardWe are very sorry for all of the trips to our dealershipThank you,Jammie D***

I have reviewed the customers concern with him todayHe is faxing over his copy of the [redacted] that he has because as of yesterday our [redacted] still shows no accident reportedThe customer has shared with me what outcome he would like to seeI have assured him that I will work with him towards his goalsI will update this again once I have had a chance to really dig inThank you

Good afternoon, I did review the customers concernI believe there is some confusionI am attaching a copy of her requests (signed by the customer) as well as the manufactures recommendations if the customer had requested the 30,mile serviceThe only item that was not replaced checked was a cabin air filterWe would be happy to provide that service as well as change the wipers if she would like us toI am currently working on the label that she is requesting from the body shopI will mail that out to her once I have itThis will take up to days to receiveI am confused about the refund she is requestingIf she would like to discuss please have her email me directly at [redacted] @DARCARS.comThank you - Jammie

[redacted] [redacted] I am rejecting this response because: This a just a plain out lieIt was never articulated in the way they are now trying to say itThey told me, I needed a new engine and my water pump was broke not leakingTiffany the service adviser which didn't appear to be that knowledgeable then directed me to a new car salesman to attempt to sale me a new car after I told them tha I would not be replacing the engineAlso, I did not have my car towed there, that's a lieI drove my car there with no apparent issues that's why I was so taken back when they said I needed a new engineI had my care towed from their dealership for a second opinion to be safeAs stated before, they found nothing to be wrong with my engine which I have the reportThe only thing they found was a leak in the coolantThey replaced the pump and my truck has been running fine with no issuesIf my engine was going bad, there would be signs and would not be driving well at allI've been driving my vehicle every since I took it from there with no problemsThey were trying to swindle me out of money which I'm quite sure they do to a lot of other peopleIt is really sad and a disgraceIf I didn't think that something was fishy, they would have succeeded in either getting me to spend $unnecisarily Regards, [redacted] ***

I have a Chrysler 200S

I do apologize for the back and forthAt this time we will not be offering any assistanceThank you

Good afternoon, I am having the hard copy pulled and would like to review thisI believe that I have met this customer before and I feel we have pretty good communicationI am willing to offer a discount absolutelyI will reach out to the customer tomorrow if this is okayThank you - Jammie D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Nicole reached out earlier this week about her previous response, and this matter is satisfactorily resolved re: complaint ID [redacted] .Regards, [redacted] ***

At this point we are unable to assist with the customers requestWe have guidelines that we have to follow to diagnose the vehicleThe guidelines are required and enforced by Chrysler CorporationI would suggest that the customer contacts Chrysler Corporate at the number I provided previouslyThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: *** Partial Rejection
I am partially rejecting this response as noted below:
Collision Department - Concur and agreement that dealer can mail the label to be received NLT 4/26/Because of past label delivery assurances that did NOT happen from dealer, I will follow up with Revdex.com IF or when received
Service Department - Disagreement and do NOT concur because I definitely requested 30K mileage routine maintenance service IAW the 29,mileage of my car for that needed serviceDue to the error data coding, customer service representative misinterpretation or negligence - I no longer have faith or trust regarding my vehicle to be serviced at this dealership and request refund of amount billed $so my 30K service maintenance can be completed elsewhere in accordance with my service request
I serviced my prior *** *** *** and my current *** *** *** at this dealership without incidence until nowHowever, no further communication with dealer is needed
Regards,
*** ***

Good afternoon, I am very sorry for the lack of follow up while your vehicle was with usI will make sure to review this with our Manager so that he can improve his processI have asked around and no one has removed the tagsI would recommend contacting your insurance company to make sure that they did not remove them after declaring it a total lossIf they have not removed them ( if you haven't already) I would contact the DMV to see if someone turned them inAfter that I would go to the police and report them stolenAs far as the car being a total loss, we do not have the authority to make that callThis decision is strictly made by your insurance companyWhy did your insurance cut your rental coverage? Based on your answer I may be able to check into the chargesThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: again as was stated to me by three different members of my warranty company, as well as a copy of all work done shown from them and the transcript online, the diagnostic test, which is $was never given to them to be doneNow I've heard from two different people from darcars stating it was given to them, but nowhere does it showIt wasEither the warranty company is lying or the darcars dealer is lying, but either way I don't feel I should be held responsible for something that was a mishap on either partiesIf it wasn't covered that's one thing, but for it to be able to be covered and it not be sent to be covered or the warranty company not placing it on heir to be covered is at no fault of mine there for it should not be my responsibility to pay for someone else's mistake.
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Wed, Jul 29, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded
message ----------From: *** *** Date: Tue, Jul 28, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Thank you so much for your help

Good afternoon,I have reviewed your recordsI do see that you purchased a new not pre-owned ChryslerLast we saw this car for a check engine light was 8/8/with miles on itAt that time we did not see a light onWe did scan the computer and no codes were storedChrysler provides a
manufacture warranty for cases like thisI do understand that it is frustrating having to return for the same concern so early in the purchaseAt this time we would need to duplicate the problem in order for us to proceedIf you do not want to bring it back to this location your warranty is valid at any Chrysler dealershipIf you would like to speak to Chrysler directly their telephone number is ###-###-####Thank you,

Good Morning -I have reviewed this claim with the service team and they have acknowledged their dropping the ball on the oil change. There is no excuse for that and leaves the customer with little confidence in the service team. The radio was not replaced under warranty because when it
was removed the sticky substance was present. Dealers must send the replaced part back when it is done under warranty and sticky substance is often rejected by charging back the dealer. The service team was erring on the side of caution with the warranty claim. The recall requires parts that we did not have in stock. Troy attempted to contact the customer many times - she was out of the country which made reaching her more difficult - never the less, he should have been very clear in his communications with her as to the work that we could perform and what we were unable to perform. I have asked the service director to please call the customer and offer her a free oil change and ask if we may have another opportunity to deliver an exceptional experience.Sincerely,Nicole