Darcars Chrysler Jeep Dodge of Marlow Heights

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
I took the vehicle in for a clutch the ENTIRE way to floor that I had to power shift to move to the correct parking spot at the designated time at my apartment complex I then got the clutch to come back up These concerns were stated to the attendants Also the brakes and lights were checked They claimed there was nothing wrong with the brakes and rotors and changed the parking light They obviously do not keep good records if they can't even remember a car they dismissed with no problems Now I'm wondering if they even checked the clutch This just keeps getting better Terrible service and customer service.!!!!!!
Regards,
*** ***

Dear Ms***,
I am very sorry for the difficulty that Ms*** has
experienced with having her vehicle repaired.
We did replace the total integration power module at no charge to Ms
***
Please feel free to contact me at ###-###-#### if you have
any questions or
need additional information
Thank you
Rose MB***
Vice President, Customer Relations

Good afternoon,I have reviewed the customers concernIt looks like there was a part issue while we had her carThe car came in on the 16thOur parts department did not order the parts until the 18thThe parts would not be sent to us from the manufacture until the 24th. We delayed in
ordering the parts for two daysThat is why we paid for a rental vehicle for two days because of the delay. I feel that we did make up for the delay.Thank you,

From: *** ***Date: Tue, Jul 21, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***Thanks for checking on that problem for meBut itz still a problem because now my head gasket is having a bad leak an it is leaking oilSo I took the car back to dodge Friday July And the manager on duty told me they was going to put some dye in the oil to see we're the leak is coming fromSo they didn't have any on stock he told me to come back today so the can put the dye inSo I running the processBut here is the problem the films coming from the car by the oil dripping on the hot engine coming into the carA lot of smoke coming from my carAn the fact that a head gasket can make your car blow upThats my problem beside the fact that whatever oil is dripping on it could be ruiningThat fact that this is a dodge dealer that suppose to have certified workers why am I taking my car there for the third time for the same problemI feel when they find out itz my head gasket againThey should just drop a hole new engine in my car or give me a new one

Dear *** ***,
Attached is a copy of the refund check for *** ***. Please allow me to apologize
for the delay
Thank you
Rose *B***
Vice President, Customer Relations
###-###-####

Good Afternoon - The customer had the vehicle towed in without giving us a reasonThe technician noticed absence of coolant in the coolant reservoir so he performed a coolant system pressure test. That test resulted in a leak from the water pump. Leaking water pump leads us to
believe the vehicle may have overheated resulting in a towAlso, the milky color of the oil is text book for excessive moisture or water intrusionThis Jeep has a belt driven external water pump so the failure itself would not direct coolant into the oilIt is common that if a vehicle overheats to a certain degree, coolant may pass into the crankcase via the cylinder head to cylinder block mating area most commonly referred to as the head gasket. We wrote an estimate for a complete engine opposed to just a water pump as all symptoms needed to be addressedAn estimate for water pump alone could result in the vehicle returning in the next month or two with a worn out or blown motor and the owner asking why did we not let him know about such a possibility. ell us why here

Good afternoon, I am very sorry for the lack of follow up while your vehicle was with usI will make sure to review this with our Manager so that he can improve his processI have asked around and no one has removed the tagsI would recommend contacting your insurance company to make sure that they did not remove them after declaring it a total lossIf they have not removed them ( if you haven't already) I would contact the DMV to see if someone turned them inAfter that I would go to the police and report them stolenAs far as the car being a total loss, we do not have the authority to make that callThis decision is strictly made by your insurance companyWhy did your insurance cut your rental coverage? Based on your answer I may be able to check into the chargesThank you

I personally called the customer and his extended warrantyThe customer understands that his labor was maxed out at Customer is comfortable with this explanationHe was just looking to clarifyWe are currently trying to work out the aftermarket remote start concernPossible some goodwill from DARCARSI am waiting to hear from our Service Directorthank you

I would be happy to look into thisPlease have the customer send the documentation that she stated she had so I can proceedThank you - Jammie

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because:
I took the vehicle in for a clutch the ENTIRE way to floor that I had to power shift to move to the correct parking spot at the designated time at my apartment complex I then got the clutch to come back up These concerns were stated to the attendants Also the brakes and lights were checked They claimed there was nothing wrong with the brakes and rotors and changed the parking light They obviously do not keep good records if they can't even remember a car they dismissed with no problems Now I'm wondering if they even checked the clutch This just keeps getting better Terrible service and customer service.!!!!!!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:this is is inaccurateYou traded in the brand new car at a lesser "as is" valueThat means I paid for a faulty transmission overall. Yes this is still ill on my credit** *** wants money for this vehicle from meDARCARS owns this vehicle nowThere is no reason that I should have to pay for both vehiclesMy credit is being destroyed because of DARCARS. To Revdex.com: please contact me today so we can begin the legal processThese people never talk to me like they say they are going to and I am at my end point nowThe only time they answer to me is when I have to work through Revdex.com or directly through JeepI do not deserve thisIf I end up paying one dime on that old car DARCARS won't clean from the bank then I want that car in my possessionI can't believe thisI went to buy jeep and ended up nearly 96k in debt and about hard inquiries on my credit reportNow I'm paying for a jeep they are keepingThat car is basically able to be called stolen at this point since I'm the one that has to pay for it
Regards,
*** ***

*** *** - I have shared your rejection with the dealership team. I don't blame you for being upset. I will have another conversation with the dealership team. Can I ask you - did anyone at DARCARS explain the wheel chocks? Thank you,Nicole

Good afternoon,I have reviewed your recordsI do see that you purchased a new not pre-owned ChryslerLast we saw this car for a check engine light was 8/8/with miles on itAt that time we did not see a light onWe did scan the computer and no codes were storedChrysler provides a
manufacture warranty for cases like thisI do understand that it is frustrating having to return for the same concern so early in the purchaseAt this time we would need to duplicate the problem in order for us to proceedIf you do not want to bring it back to this location your warranty is valid at any Chrysler dealershipIf you would like to speak to Chrysler directly their telephone number is ###-###-####Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish,
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Wed, Jul 29, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded
message ----------From: *** *** Date: Tue, Jul 28, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]" Thank you so much for your help

I have reviewed the customers concern with him todayHe is faxing over his copy of the *** that he has because as of yesterday our *** still shows no accident reportedThe customer has shared with me what outcome he would like to seeI have assured him that I will work with him towards his
goalsI will update this again once I have had a chance to really dig inThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This information is incorrect and I have my mother as my witnessBefore we left the facility on June 16th the mechanic came to my mother and myself and showed us a confirmation number and insured is that the part had been ordered ON THAT DAY! If I had not constantly been calling the shop I would have never known that the incorrect part was ordered, I contactec and have a copy of the conversation that I had with Lori at Jeep customer service indicating that the correct part had not been ordered and it had been and ENTIRE WEEK before I contacted them because no one in parts could tell me anything and the parts manager never returned my callsI called on Wednesday, June 24th still complaining due to no follow up and I was called at 5:pm by MrB*** informing me if I get there 6pm I could get a rental car I asked him if it would be of no cost to me he told me noI arrived at the shop with my mom at 5:pm just to be told I needed to go to *** Car Rental up the blockI inquired again about payment and was again told no money was needed.When we arrived at *** they informed us one..we needed a $deposit...two it had to be on a credit card or debit card...three they had no *** or *** products availableI had to return the next day due to this misinformationThe part arrived on Friday, June 26th and I was ensured the car would be ready that dayMy mother paid for the repair with a checkThe car worked for days and had to be returned because a full diagnostic was not performed and it needed a starter, although the repair process this time was not as lenghty due to part being available the check out process was stressful on myself as well as my mom who went to write a check again for the repair and was told that they couldn't take it when it was taken before with no issueNeither the service nor payment told my mom or myself that we could not write a check for the repair unless it was in my nameWe debated almost minutes over this issue until the clerk finally decided to call financeRegardless of the so called two day rental, the service was totally unacceptable and placed me, my mother and my father who has cancer and had to keep changing appointments due to the inconvenience much undue stress
Regards,
*** ***

Good afternoonI have reviewed the customers concernI will be issuing a refund in the amount of This refund is for the second protection plan she purchased from usI am very sorry that it took this long to resolveThank you - Jammie D***

I have reviewed the customer's fileThe vehicle was brought to us with three concernsThe first was that she stated the clutch was half way to the floor and she had to pull the pedal back upWe were unable to duplicate thatThe other concerns were to check the brakes and the lightsThe customer
took the vehicle before we could check these itemsIf the customer is still having these concerns we would need for her to show us what she is experiencing in regards to the clutchWe can check the brakes and lights at that time as wellPlease let me knowThank you

We are sorry the customer feels this wayWe did go over everything with him and we did pay off the customers trade inIf any documents are needed for the Revdex.com please let me knowThank you