Darcars Chrysler Jeep Dodge of Marlow Heights

I personally called the customer and his extended warrantyThe customer understands that his labor was maxed out at Customer is comfortable with this explanationHe was just looking to clarifyWe are currently trying to work out the aftermarket remote start concernPossible some goodwill from DARCARSI am waiting to hear from our Service Directorthank you

I have reviewed the customer's fileThe vehicle was brought to us with three concernsThe first was that she stated the clutch was half way to the floor and she had to pull the pedal back upWe were unable to duplicate thatThe other concerns were to check the brakes and the lightsThe customer
took the vehicle before we could check these itemsIf the customer is still having these concerns we would need for her to show us what she is experiencing in regards to the clutchWe can check the brakes and lights at that time as wellPlease let me knowThank you

I have pulled the warranty information. We did call and ask for the full repair to be covered. The customers warranty will only pay a certain amount towards the repair. In this case, the warranty would only pay 15.9 hours of labor. The total labor time needed was 20.0. The customer also had to pay...

for some parts that his warranty would not cover as well as the 100.00 deductible that is required by the warranty company. If the customer has anything in writing from his warranty company that states they would have covered any of the items the customer had to pay for I would be happy to review and see what else I can do. Thank you.

DARCARS did end up covering the cost of the repair. The customer is satisfied at the time. Thank you

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Revdex.com:Nicole reached out earlier this week about her previous response, and this matter is satisfactorily resolved re: complaint ID [redacted].Regards,
[redacted]

I have reviewed the customers concern with him today. He is faxing over his copy of the [redacted] that he has because as of yesterday our [redacted] still shows no accident reported. The customer has shared with me what outcome he would like to see. I have assured him that I will work with him towards his...

goals. I will update this again once I have had a chance to really dig in. Thank you

[redacted] All I can do is apologize to you for the experience that you had at our dealership.  What the dealership communicated to me does not line up with your account at all, therefore, I am going to follow up with them for more answers.  It is not uncommon for a service customer facing a large repair to be introduced to a sales person in the event the customer WANTS to consider purchasing a new vehicle.  However, what you describe for a second time, does not sound like you were interested that and it was forced upon you.  Please know that I will continue to look into this internally and will address these behaviors that you describe.  Again, please accept my apology. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,As of this morning, we have reimbursed the customer the full 344.87 to her credit card. We are very sorry for all of the trips to our dealership. Thank you,Jammie D[redacted]

Good afternoon, I did review the customers concern. I believe there is some confusion. I am attaching a copy of her requests (signed by the customer) as well as the manufactures recommendations if the customer had requested the 30,000 mile service. The only item that was not replaced checked was a...

cabin air filter. We would be happy to provide that service as well as change the wipers if she would like us to. I am currently working on the label that she is requesting from the body shop. I will mail that out to her once I have it. This will take up to 10 days to receive. I am confused about the refund she is requesting. If she would like to discuss please have her email me directly at [redacted]@DARCARS.com. Thank you - Jammie

[redacted] [redacted] [redacted]
 [redacted]
I am rejecting this response because: This a just a plain out lie. It was never articulated in the way they are now trying to say it. They told me, I needed a new engine and my water pump was broke not leaking. Tiffany the service adviser which didn't appear to be that knowledgeable then directed me to a new car salesman to attempt to sale me a new car after I told them tha I would not be replacing the engine. Also, I did not have my car towed there, that's a lie. I drove my car there with no apparent issues that's why I was so taken back when they said I needed a new engine. I had my care towed from their dealership for a second opinion to be safe. As stated before, they found nothing to be wrong with my engine which I have the report. The only thing they found was a leak in the coolant. They replaced the pump and my truck has been running fine with no issues. If my engine was going bad, there would be signs and would not be driving well at all. I've been driving my vehicle every since I took it from there with no problems. They were trying to swindle me out of money which I'm quite sure they do to a lot of other people. It is really sad and a disgrace. If I didn't think that something was fishy, they would have succeeded in either getting me to spend $6000.00 unnecisarily. 
Regards,
[redacted]

I have a 2015 Chrysler 200S.

Good afternoon, I am having the hard copy pulled and would like to review this. I believe that I have met this customer before and I feel we have pretty good communication. I am willing to offer a discount absolutely. I will reach out to the customer tomorrow if this is okay. Thank you - Jammie...

D[redacted]

I have looked into [redacted]'s concern. His vehicle was brought into our shop with transmission failure. The customer was moving the next day and asked our GSM what his options were. He sat with our GSM for 4 hours reviewing all options and numbers. The customer signed the paperwork. Two weeks later...

he spoke with the GM and again reviewed the numbers. We did not take any money away from the trade in due to the transmission needing to be replaced. The trade in was paid off in February.  His credit should not have the trade in on as a loan. If he does please let me know. Thank you Jammie

Good afternoon,As of this morning, we have reimbursed the customer the full 344.87 to her credit card. We are very sorry for all of the trips to our dealership. Thank you,Jammie D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: [redacted]<[redacted]>Date: Tue, Jul 21, 2015 at 9:06 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Thanks for checking on that problem for me. But itz still a problem because now my head gasket is having a bad leak an it is leaking oil. So I took the car back to dodge Friday July 17 2015. And the manager on duty told me they was going to put some dye in the oil to see we're the leak is coming from. So they didn't have any on stock he told me to come back today so the can put the dye in. So I running the process. But here is the problem the films coming from the car by the oil dripping on the hot engine  coming into the car. A lot of smoke coming from my car. An the fact that a head gasket can make your car blow up. Thats my problem beside the fact that whatever oil is dripping on it could be ruining. That fact that this is a dodge dealer that suppose to have certified workers why am I taking my car there for the third time for the same problem. I feel when they find out itz my head gasket again. They should just drop a hole new engine in my car or give me a new one.

Good afternoon,I have reviewed our records. Looks like the first visit to our dealership was 1/5/15 with 86,988 miles on it. The customers concern was a check engine light was on. He had shared with us that he had just changed his spark plugs and coils. We found that # 3 cylinder head and head...

gasket on the right needed to be replaced. We had that covered under warranty. No charge to the customer. The second time we saw this car was 4/28/15 with 91,344 miles on it. The customer drove 4,356 miles after first repair. On this visit iit was also #3. We had this covered under warranty as well. I do not see any return comments since the last repair. If the customer is still having the concern please let me know and we can take a look at it. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I do apologize for the back and forth. At this time we will not be offering any assistance. Thank you.