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Datatech Labs Data Recovery

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Datatech Labs Data Recovery Reviews (2)

I have reviewed the notes of this case which was received on 12/4/The customer told us that *** formatted the driveHe was trying to sue them for $120,We explained that we could do data recovery on this and get back everything that wasn't over written and quoted $We also
explained that after we recover the data he would review the results and if he liked it, we would charge our feesIn other words, if he didn't like the results we would cancel the job and no payment would be due.He wanted us to proceed and would work out he law suit with * *** * ***He was trying to work out them paying for the recovery, but we couldn't be involved in that. We recovered files in folders or GB of data and had him validate the data on 12/18/17. Our process is to get him a link to the data and review it with himWhile it wasn't a full recovery due to the format by * *** * ***, we did get him a lot of his important data according to Mr***He was very apreciative and wanted itAgain, if he didn't like the results he could have terminated the project and would not pay anythingHe wanted the data and signed our release formIt stated that if approves the results he is accepting the data as is with no refunds. We took payment and sent his data backSorry, but the data was returned to him with his approval and there will be no refund

On February 22nd we received 2 hard drives, 1 BlackBerry Phone (w SIM card, No back) and 1 HTC GMS Phone (No SIM car and battery cover missing). This customer stated the following:  nothing is wrong just want to retrieve old adds from craigslist and email exchanges from [redacted]...

[redacted], HTC phone with SIM card **texts phone calls[redacted], Looking for deleted texts from/to [redacted] - **texts and calls[redacted].The recovery on the hard drives was canceled by the customer due to content.  In other words the information she was looking for was not housed on the hard drives.According to the engineer in our Sunnyvale Lab, there was no data on the one SIM card we received and therefore no data extracted from the SIM card.  The data she was looking at with the engineer was stored on the phones built in memory.  The phones were shipped into our Denver Lab for the expertise of one of our Engineers. The Engineer's notes from the initial evaluation state, "the blackberry did not have any user data other than the call log, and the HTC had some deleted data. After a meeting to review the recovered data, the customer requested a transfer of the data to return media.  Her phones were reassembled to the best of our ability considering their condition at check in and shipped back to the customer.The Denver lab does not show receiving a SIM card.  We scoured both labs to make sure we did not have it in our possession. We therefore believe that it may have been misplaced in shipping between our labs.  However, our recovery was completed using only the phones. The claims the other company is making that we could not have recovered the data without the SIM card are simply not correct.We are most apologetic about the loss of Ms [redacted]'s SIM card and will be happy to refund her recovery costs.

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Address: 1931 Dixie Hwy, Ft Wright, Colorado, United States, 41011-2607

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