We were unsuccessful in our attempts to reach our valued member via phone to discuss concerns regarding delivery. Consistent delivery is a priority and we will work to ensure our member receives delivery as scheduled. Members subscribe to our content which is currently available on both a...
print and digital platform. All subscriptions include digital access to our content via the web with our mobile/tablet apps, and e-newspaper at www.jsonline.com. This allows our members to remain updated as events and stories happens throughout the day; as well as being able to view previous content going back 30 days and not miss the news, information and entertainment that is most important.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory. They have provided full credit which was one of my requests. but they said nothing about changing the way they notify subscribers about no credit for delivery holds. The information provided by the Journal Sentinel does not instruct a customer on how to get credit for delivery holds. Since I have now learned the procedure to obtaiin credit for delivery holds. Ipersonally have no further need to pursue my complaint but other subscribers are still dealing with a company that is not providing adequate notice on delvery holds. For me the dollar value of my complaint was the lesser of the two issues. I have no standing regarding the remaining issue but would hope the Revdex.com would continue encourage the Journal Sentinel to do a better job notifying subscribers on credit for delivery holds. Thank you for the good service you provide.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. If I can continue sunday paper and blanket I’ll be satisfied. I told the journal I didn’t need the blanket. Now I’d like the blanket to compensate foe not getting Wednesday’s paper. [redacted]
We are working to resolve this issue. I checked in with Ms. [redacted] on the 12th but we only delivered one copy on the 11th. We need more time to make sure this is resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] is still on the rate of 3 months for $20.82. I've provided detailed information of the new charges in an email response to her and left a voicemail so we can connect and discuss. I'm am sorry that we have made this difficult to resolve.
We have been unsuccessful in reaching Mr. M[redacted]. We did leave several voicemails asking him to call so we can discuss. We did provide additional credit to the account.
Called and spoke to Mr. [redacted]. I have adjusted the account and processed a refund request for and additional 71.38 to cover all payments made in 2018. The account is inactive and no more charges will occur.
We apologize for the recent delivery issues. Our investigation showed your carrier had a substitute delivering the route and was not aware of your request to deliver at the side door. We have placed a message on your account to help reduce this error from occurring in the future. Credit was issued...
to your account for the missed deliveries in which you contacted us last month, additionally I have added 2 weeks to your subscription for the inconvenience. If you have should have further concerns please contact customer care at ###-###-#### or if at any time you are are not satisfied and wish to cancel your account, you may do so for a full refund of your recent payment by contacting customer care at ###-###-#### or [redacted]. Thank you, Kelly [redacted]
Mr. [redacted] decided that he preferred to cancel the subscription, rather than consider any additional offers to off-set the cost of his subscription. The account was cancelled 1/23/18.
On Thu, Jan 18, 2018 at 12:28 PM, Joanne [redacted] wrote:RE: Complaint about Milwaukee JournalThank you, Bradley, for helping resolve my problem with the Milwaukee Journal Sentinel. I finally got a call back just now from a supervisor. It was a very civil, explanatory call with many apologies for the failures of good customer service at the call centers. I accepted a good rate offered to me in this call to continue receiving the paper on Wednesdays and Sundays. I really don't think I would have received the attention I did if I hadn't turned to The Revdex.com for help. If it's necessary for me to say it----you can close this complaint. Joanne [redacted]
called Mr. [redacted] and left a message to return my call. I have also sent an email to confirm the requested paid through date and apologized for the difficulty in resolving this through Customer Service.
1) Did the 6 weeks the CS agent entered today get credited to my account? The representative did apply a credit for $6.94 which is one full month.2) Is it a fact that I will have the journal delivered to my house through the end of May of 2017? Please confirm the date I am paid/credit up to. Your account is paid to April 29, 2017. Your last payment was in November of 2016. 3) I have been renewing 6 months at a time for years and years. Why will you no longer extend my subscription for 6 months? I thought this was a simple request. My bills state I can renew for 3, 6 or 12 months. We no longer operate with renewals. Your account will continue until you tell us to cancel. You will continue to be billed every three months. 3) Why will you not honor the rates sent to me on my renewal notice? Why am I getting the run around regarding pricing and renewal? Your rate is $20.82 for 3 months.4) Please explain the premium editions. When they are, what they are and if there is an option to opt out of all of them EXCEPT the Thanksgiving paper. Your subscription also included six premium print sections per year which will be charged at $2 each. Charges will be added to your billing corresponding to delivery date of the edition. There is not an option to opt out.
We do not provide confirmation numbers or formal receipts for payments. I did email Mr. [redacted] with an email acknowledgement of the payment that will serve as his receipt along with his credit card statement.
I apologize for the frustration you experienced when trying to view your full online access. I reviewed your account and verified you have been able to successfully log in and access your account today as well as the comment section of JS Online. Your subscription has been adjusted so you were not...
charged for any time prior to today. Future monthly charges to your credit card will occur on or about this day each month. Thank you,
We were unsuccessful in our attempts to reach our valued member via phone to discuss concerns regarding delivery. Consistent delivery is a priority and we will work to ensure our member receives delivery as scheduled. Members subscribe to our content which is currently available on both a...
print and digital platform. All subscriptions include digital access to our content via the web with our mobile/tablet apps, and e-newspaper at www.jsonline.com. This allows our members to remain updated as events and stories happens throughout the day; as well as being able to view previous content going back 30 days and not miss the news, information and entertainment that is most important.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory. They have provided full credit which was one of my requests. but they said nothing about changing the way they notify subscribers about no credit for delivery holds. The information provided by the Journal Sentinel does not instruct a customer on how to get credit for delivery holds. Since I have now learned the procedure to obtaiin credit for delivery holds. Ipersonally have no further need to pursue my complaint but other subscribers are still dealing with a company that is not providing adequate notice on delvery holds. For me the dollar value of my complaint was the lesser of the two issues. I have no standing regarding the remaining issue but would hope the Revdex.com would continue encourage the Journal Sentinel to do a better job notifying subscribers on credit for delivery holds. Thank you for the good service you provide.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. If I can continue sunday paper and blanket I’ll be satisfied. I told the journal I didn’t need the blanket. Now I’d like the blanket to compensate foe not getting Wednesday’s paper. [redacted]
We are working to resolve this issue. I checked in with Ms. [redacted] on the 12th but we only delivered one copy on the 11th. We need more time to make sure this is resolved.
The refund was processed to the customer's card on September 26th. Mr. K[redacted] should see that in his statement soon if it's not already there.
Balance was refunded to customer on 9/13/17. Customers confirmed that they have received the refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Mrs. [redacted] is still on the rate of 3 months for $20.82. I've provided detailed information of the new charges in an email response to her and left a voicemail so we can connect and discuss. I'm am sorry that we have made this difficult to resolve.
We have been unsuccessful in reaching Mr. M[redacted]. We did leave several voicemails asking him to call so we can discuss. We did provide additional credit to the account.
Called and spoke to Mr. [redacted]. I have adjusted the account and processed a refund request for and additional 71.38 to cover all payments made in 2018. The account is inactive and no more charges will occur.
We apologize for the recent delivery issues. Our investigation showed your carrier had a substitute delivering the route and was not aware of your request to deliver at the side door. We have placed a message on your account to help reduce this error from occurring in the future. Credit was issued...
to your account for the missed deliveries in which you contacted us last month, additionally I have added 2 weeks to your subscription for the inconvenience. If you have should have further concerns please contact customer care at ###-###-#### or if at any time you are are not satisfied and wish to cancel your account, you may do so for a full refund of your recent payment by contacting customer care at ###-###-#### or [redacted]. Thank you, Kelly [redacted]
Mr. [redacted] decided that he preferred to cancel the subscription, rather than consider any additional offers to off-set the cost of his subscription. The account was cancelled 1/23/18.
On Thu, Jan 18, 2018 at 12:28 PM, Joanne [redacted] wrote:RE: Complaint about Milwaukee JournalThank you, Bradley, for helping resolve my problem with the Milwaukee Journal Sentinel. I finally got a call back just now from a supervisor. It was a very civil, explanatory call with many apologies for the failures of good customer service at the call centers. I accepted a good rate offered to me in this call to continue receiving the paper on Wednesdays and Sundays. I really don't think I would have received the attention I did if I hadn't turned to The Revdex.com for help. If it's necessary for me to say it----you can close this complaint. Joanne [redacted]
called Mr. [redacted] and left a message to return my call. I have also sent an email to confirm the requested paid through date and apologized for the difficulty in resolving this through Customer Service.
1) Did the 6 weeks the CS agent entered today get credited to my account? The representative did apply a credit for $6.94 which is one full month.2) Is it a fact that I will have the journal delivered to my house through the end of May of 2017? Please confirm the date I am paid/credit up to. Your account is paid to April 29, 2017. Your last payment was in November of 2016. 3) I have been renewing 6 months at a time for years and years. Why will you no longer extend my subscription for 6 months? I thought this was a simple request. My bills state I can renew for 3, 6 or 12 months. We no longer operate with renewals. Your account will continue until you tell us to cancel. You will continue to be billed every three months. 3) Why will you not honor the rates sent to me on my renewal notice? Why am I getting the run around regarding pricing and renewal? Your rate is $20.82 for 3 months.4) Please explain the premium editions. When they are, what they are and if there is an option to opt out of all of them EXCEPT the Thanksgiving paper. Your subscription also included six premium print sections per year which will be charged at $2 each. Charges will be added to your billing corresponding to delivery date of the edition. There is not an option to opt out.
The printed bill process will resolve any confusion about the continued billing. There are no additional changes to be made.
We do not provide confirmation numbers or formal receipts for payments. I did email Mr. [redacted] with an email acknowledgement of the payment that will serve as his receipt along with his credit card statement.
I apologize for the frustration you experienced when trying to view your full online access. I reviewed your account and verified you have been able to successfully log in and access your account today as well as the comment section of JS Online. Your subscription has been adjusted so you were not...
charged for any time prior to today. Future monthly charges to your credit card will occur on or about this day each month. Thank you,
The missing check payment was located and applied to the account. I did leave a voicemail and send an email to Ms. [redacted].
We worked with the carrier in this area and Ms. [redacted] is now receiving delivery with no concerns.