[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We apologized to Ms. [redacted] for the delivery issues. We are providing a credit to cover two months of delivery. We contacted Ms. [redacted] and she is satisfied with this resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am ok with their resolution. It still concerns me that "deliver to side door" keeps disappearing from my account notes every once in awhile. That issue needs to be resolved somehow. Thank you for your time with this matter. I appreciate it.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Wallace [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the Journal Media group is only partially correct. Over the past 2 years there have been at least 7 or 8 complaints registered by me in regards to missed paper. In the past though once I made a complaint on the website I was asked if I wanted a redelivery the day of the missed paper and generally had the current paper by noon of that day. This time however I made the complaint and no redelivery took place.I also find that the payment for November has been taken out from my credit card which I stated earlier was several dollars more than previous months. When I questioned customer service on it they stated that its because of an additional charge for the Thanksgiving paper.Without an actual invoice to look at anything can be said that a credit was given but I have no proof that it has. The Journal should be able to send me a copy of the statement showing the credit. This is why I discontinued auto pay because I cannot file a dispute over payments and have to fight for the proof needed.For these reasons I am rejecting the response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in regards to the rejection that I sent. I think I missed the portion where I am supposed to write my reasoning for the rejection. The ID assigned is [redacted]. The reason for my rejection is that the company completely refused to cancel my subscription. It is impossible to get ahold of someone from that company so that is why I had to resort to this. I specifically wrote to cancel my subscription. Instead of canceling it, the person wrote that I can cancel at anytime, but they will not cancel the subscription, even though I specifically asked for them to cancel it. That is ridiculous and very spiteful. He also attempted to justify the spike in my pricing, and I just want to clarify that I was a new customer at the time, and they spiked my price out of spite just because they weren't happy that I submitted a complaint asking for reimbursement for the product that I paid for. Also, he stated that it said it was not available in all areas but that was not stated to me, especially considering that I was able to place the order for the subscription. If that is an issue, which they are obviously not taking responsibility for, they should not have it as an option online for me to receive and pay for both products. To resolve the issue, all that I would like is the reimbursement, as he said he would do, as well as canceling my subscription (which is what I specifically asked for.) I think it is ridiculous that he told me I can cancel at any time (which I did ask for) but he told me instead that I have to contact them to cancel it.>
Regards,
[redacted]
Regrettably the original refund was sent to the address in [redacted] and returned with no forwarding address on file. At the time of this complaint, the funds were still awaiting disbursement. A new refund has been issued and a refund check has been printed and sent via Fed Ex as of 10/27/2015 to...
the new address listed in this complaint. There is no excuse for the lack of follow up by the customer care agent after the call in August and will be addressed with the individual. Sincerely, [redacted]@jrn.comVP Circulation Audience & Customer Care
I regret any frustrating or lack of response received while communicating with our staff. While our physical street address is [redacted], our mailing address is [redacted]. I am unable to provide a sufficient answer as to why the Post Office returned the item to the sender. Items of...
all sizes are received daily addressed with only the mailing address of [redacted], [redacted].Regards,[redacted]
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Received the paper every day until Jan. 27, none that day.Still cannot rely on receiving paper daily
Regards,
Charles [redacted]
We do see the multiple delivery problems on this account. I apologize to Mr. [redacted] for not being able to resolve this for him. We will issue a full $100 refund.
I have added the phone number on the complaint and the phone number on the account ###-###-#### to our Do Not Call list. Please allow up to 7 days for the information to be processed.
Since 2012 subscription accounts remain active so subscribers are able to access digital content even when their print product is placed on temporary hold. As mentioned in the complaint, and shown on the attached document, this is clearly stated prior to submitting...
a temporary hold through the self service portal online. This information is also listed one every renewal invoice or sales piece since 2012. If you wish to permanently stop your account at any time, and then restart it at a later, you must call our customer care department. Any cancellation must be done through a live agent and can not be handled through the self service portal. I understand this policy change was somehow overlooked and the customer care agent gave a one time credit of 2 weeks. I'll be happy to apply credit of 2 additional weeks. Your previous expiration date was 11/15/2015, your new date is 11/29/2015.Thank you,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
A full refund of $17.64 was processed 8/16/16. A check for that amount was sent to the [redacted] address.
We apologized to Ms. [redacted] for the delivery issues. We are providing a credit to cover two months of delivery. We contacted Ms. [redacted] and she is satisfied with this resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am ok with their resolution. It still concerns me that "deliver to side door" keeps disappearing from my account notes every once in awhile. That issue needs to be resolved somehow. Thank you for your time with this matter. I appreciate it.
Regards,
[redacted]
Ms. [redacted] does not have a receipt for her payment. I did call and speak to her. I'll see what else we can do.
We worked with Dr. [redacted] and the account is now paid thru 1/4/18.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the...
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Wallace [redacted]
The payment did post to the account. I contacted Mr. [redacted] and he did not want to restart the subscription. The refund was processed 11/223/17.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from the Journal Media group is only partially correct. Over the past 2 years there have been at least 7 or 8 complaints registered by me in regards to missed paper. In the past though once I made a complaint on the website I was asked if I wanted a redelivery the day of the missed paper and generally had the current paper by noon of that day. This time however I made the complaint and no redelivery took place.I also find that the payment for November has been taken out from my credit card which I stated earlier was several dollars more than previous months. When I questioned customer service on it they stated that its because of an additional charge for the Thanksgiving paper.Without an actual invoice to look at anything can be said that a credit was given but I have no proof that it has. The Journal should be able to send me a copy of the statement showing the credit. This is why I discontinued auto pay because I cannot file a dispute over payments and have to fight for the proof needed.For these reasons I am rejecting the response.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am writing in regards to the rejection that I sent. I think I missed the portion where I am supposed to write my reasoning for the rejection. The ID assigned is [redacted]. The reason for my rejection is that the company completely refused to cancel my subscription. It is impossible to get ahold of someone from that company so that is why I had to resort to this. I specifically wrote to cancel my subscription. Instead of canceling it, the person wrote that I can cancel at anytime, but they will not cancel the subscription, even though I specifically asked for them to cancel it. That is ridiculous and very spiteful. He also attempted to justify the spike in my pricing, and I just want to clarify that I was a new customer at the time, and they spiked my price out of spite just because they weren't happy that I submitted a complaint asking for reimbursement for the product that I paid for. Also, he stated that it said it was not available in all areas but that was not stated to me, especially considering that I was able to place the order for the subscription. If that is an issue, which they are obviously not taking responsibility for, they should not have it as an option online for me to receive and pay for both products. To resolve the issue, all that I would like is the reimbursement, as he said he would do, as well as canceling my subscription (which is what I specifically asked for.) I think it is ridiculous that he told me I can cancel at any time (which I did ask for) but he told me instead that I have to contact them to cancel it.>
Regards,
[redacted]
Regrettably the original refund was sent to the address in [redacted] and returned with no forwarding address on file. At the time of this complaint, the funds were still awaiting disbursement. A new refund has been issued and a refund check has been printed and sent via Fed Ex as of 10/27/2015 to...
the new address listed in this complaint. There is no excuse for the lack of follow up by the customer care agent after the call in August and will be addressed with the individual. Sincerely, [redacted]@jrn.comVP Circulation Audience & Customer Care
We have refunded the $85 payment to Ms. [redacted].
I regret any frustrating or lack of response received while communicating with our staff. While our physical street address is [redacted], our mailing address is [redacted]. I am unable to provide a sufficient answer as to why the Post Office returned the item to the sender. Items of...
all sizes are received daily addressed with only the mailing address of [redacted], [redacted].Regards,[redacted]
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Received the paper every day until Jan. 27, none that day.Still cannot rely on receiving paper daily
Regards,
Charles [redacted]
I've placed an additional credit on the account for one month of service.
We do see the multiple delivery problems on this account. I apologize to Mr. [redacted] for not being able to resolve this for him. We will issue a full $100 refund.
I have added the phone number on the complaint and the phone number on the account ###-###-#### to our Do Not Call list. Please allow up to 7 days for the information to be processed.
Since 2012 subscription accounts remain active so subscribers are able to access digital content even when their print product is placed on temporary hold. As mentioned in the complaint, and shown on the attached document, this is clearly stated prior to submitting...
a temporary hold through the self service portal online. This information is also listed one every renewal invoice or sales piece since 2012. If you wish to permanently stop your account at any time, and then restart it at a later, you must call our customer care department. Any cancellation must be done through a live agent and can not be handled through the self service portal. I understand this policy change was somehow overlooked and the customer care agent gave a one time credit of 2 weeks. I'll be happy to apply credit of 2 additional weeks. Your previous expiration date was 11/15/2015, your new date is 11/29/2015.Thank you,