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Reviews Dave Smith Motors

Dave Smith Motors Reviews (74)

I purchased a 2015 Dodge Ram 2500 Diesel truck from sales associate Torin Ishler and have experienced the following from Dave Smith Motors and brought the vehicle California on 09-22-2018.
1. Was given a vehicle without the proper DMV tags when leaving the lot and the vehicle left Idaho illegally.
2. Was verbally told that a 120 point vehicle inspection had been performed, only have/find out the following drive that the check engine light came on during the drive and at this point has indicted that a Intake Heater Relay may be bad. As of now the truck has "run on" when the key/ignition is off. The pinyon seal was leaking and according to the local Dodge dealer had been for some time. The volume knob on the radio does not work correctly and the entire radio unit has to be replaced. There is no owners manual in the glove box for the truck. I never received a copy of the 120 point inspection or who performed it.
3. I was sold what I was told was a "Bumper to Bumper" warranty which I have now found out by the warranty company that they do not sell "bumper to bumper" warranties and they (Warranty Solutions) consider this act fraudulent act and false claims by a company which they took on record. The warranty people have informed me that after the warranty sale, I was to receive a 7-page document of my warranty. I have yet to see this 7-page document. When taking the truck into to the local Dodge dealership and tried to use the warranty, nothing was recognized with the warranty with the exception of the pinyon seal which Dodge covered. The sales person assured me that the warranty would cover all the issues which it has not.
4. I am not certain that the DEF tank is working and it may be part of this overall problem and the local Dodge dealership is looking into this issue as well.

The salesperson apologized for the lack of proper DMV tags and sent them overnight, but has been transparent since the sale with the other issues. I have attempted to make a call and e-mail to the Sales Manager Scott Johnson and a phone call to the Customer Service manager and have yet to hear from either of them.

This purchase was the biggest ever made for me and my business and was told by many people who have purchased from Dave Smith that I would save a lot of money and that I would be happy with the service.

This has been the worst decision ever made to buy from Dave Smith Motors and trust the integrity of the people who work there and it is more than apparent that when a sale is made that they do not stand by their products in which they sale.

Jose Arevalo ([email protected]) 530-386-5437

Mr. [redacted] we are genuinely sorry for the frustration and expense that you are experiencing surrounding what occurred this past September. I am personally sorry that my last response caused you further irritation! Your issue and request has been so carefully researched and reviewed by both of our Service Managers, Upper Management and our Pre-Owned Department Managers. I have researched with the Service Manager that oversees the Certified Service Department for the Redbluff dealership that identified and resolved the issue so we would have complete clarity as to what was the cause. We have records showing in our preparation of your vehicle for Re-sale it was Lubed and Serviced in compliance to "Chrysler Motors Regulations". The work was completed by one of our Senior Techs that has been with our dealership for many years.
You provided records of your Oil Changes and maintenance that were performed by another Company three times and with another company 2 other times. We cannot be responsible for what they did or did not do through their maintenance of your 2012 Ram. Based on what was identified by a Chrysler Motor Certified Tech that the issue was caused by lack of greasing the Ujoint you may want to pursue responsibility with those company's that were servicing your vehicle during the additional 28,854 miles that were applied to your Ram since your purchase with us at 58,780, 1 year earlier. Dave Smith Motors is not responsible for what unfortunately occurred. If we were we would own it because Integrity and Honesty are of utmost importance to us. Full respect and research has been given to your issue Mr. [redacted]. Our original response remains unchanged and we are sorry that you reject it, but it is based on truth. We are not at fault with what occurred.

This response is in reference to the Revdex.com complaint issued by Mr. [redacted].  Please note that Mr. [redacted] did not purchase the vehicle that is in the complaint.  He has issued the complaint for an acquaintance of his that did complete the purchase contract and signed for the vehicle.  ...

The person that did purchase the vehicle did sign a document, which is attached, that stated the Manufacturers assigned towing capacity for the vehicle being purchased.  By signing the document they showed that they understood and agreed to the Manufactures towing specifications and that it met their requirements.  Any future changes to their towing needs which would require a vehicle with a greater towing capacity such as purchasing a bigger and heavier boat would be the responsibility of the owners to acquire a different vehicle to meet those new needs.  In addressing Mr. [redacted]s specific concerns: *  The Owners Manual is an all inclusive manual that is issued by Chrysler Motors.  It includes information for the RAM 1500, 2500, 3500 and whether it is an automatic, manual, diesel or Eco Diesel.  The Owner did receive the correct Manual that Chrysler Motors sent with that specific vehicle. * Mr. [redacted]s Sales Person did not get "fired" as he states.  The person that purchased the vehicle was working with a senior Sales Consultant that had been in our employment for over 3 years.  He was a Certified Diesel Mechanic and an opportunity of employment in his field of expertise opened up for him and he accepted it. * Mr. [redacted] did contact our Dealership on behalf of the Owner and inquired about trading in the RAM for a GM Diesel because they are wanting to purchase a bigger boat and they learned that the Insurance Company would not insure the new boat because their existing RAM 1500 is not designed to tow the heavier weight capacity of the new boat.  A vehicle was identified and presented that met the new requirements of the new boats weight but the price difference was too great and the purchase was never pursued. Dave Smith Motors provided a vehicle to the customer that met their initial towing requirements and it was accepted and purchased by the customer.  There was no deceit or misrepresentation by Dave Smith Motors at any time.  Mr. [redacted] is acting as an agent for the individual that signed for the vehicle. Thank you,Sherry Q[redacted]Dave Smith Motors[redacted]@usautosales.comhttp://www.davesmith.com1-800-635-8000 ext. [redacted]

As is stated in the previous message we could not have known these problems would happen 8 months or 2 years down the road and that is why we offer extended service contracts on all used vehichles. Troy H[redacted]

We are very sorry for what occurred around Mr. [redacted]' purchase with our dealership. In researching each of his concerns he expressed it all came down to our Sales Consultant and his communication with Mr. [redacted]s requests.
Mr. [redacted] spoke with one of our Team Managers regarding his concerns and...

he extended to Mr. [redacted] the following as compensation :
*Dave S[redacted] Motors covered the expense of $450.00 for the Leveling Kit Mr. [redacted] had our dealership install.
*Dave S[redacted] Motors paid for the Shipping expense of $2200.00 for the transporting of his Ram to his home as well as Transport his Trade In back to our dealership. Mr. [redacted] was going to pay for this expense but our Sales Consultant did not have this included in his Loan as requested.
*Regarding the figure for the California Sales Tax was off by our calculation of $587.00. We explain we provide an Estimate. This is stated on the Order for Motor Vehicle that the customer signs. Dave S[redacted] Motors will reimburse Mr. [redacted] for that difference as a Goodwill Gesture. The check will be sent out today, 8/25/16 via 3 Day US Postal. Regarding the Bedliner that was suppose to be applied to the Bed of his Ram was not communicated to the Accessory Consultant. On July 13, 2016 when our Team Manager was speaking with Mr. [redacted] he asked him to send him a receipt for the application of a "Linex Bedliner" and he would reimburse him for that expense as well. A receipt was sent but it was not a clear copy so Mr. [redacted] was asked to send a clearer copy so it could be printed off for Accounting purposes. If Mr. [redacted] would please submit that to me directly I will be happy to facilitate in securing the reimbursement check for him. It is my understanding that expense is somewhere around $380.00 or so. The issue with having his Rims Powder Coated Black it was communicated to Mr. [redacted] that was not something we could accommodate with those Wheels. That is why he was never charged for but it was communicated to him that underneath the Chrome Hub Cap the Wheels were Black. Surrounding the issue with Passing the Smog requirements for California that would lie with Chrysler Motors. It is my understanding that these are related to hours applied to a vehicle to, such as 72 Hours accumulative for one, another would be to drive with full throttle on and then throttle off. We have so many California customers choosing to purchase with our dealership for our savings and they never have this issue because they have applied the miles on their trip back home that will allow the Smog Certification. When a vehicle is Transported the miles have not been applied yet to allow this process. Mr. [redacted]s Ram is 50 State Emissions. I believe there is a Certificate that the Certified Dodge dealership provide to residents where their vehicle has not yet had the mileage applied so it can pass but is exempt until that has occurred. I am confident that the Modesto or Turloch dealership will be able to provide that to him if not already done so. As you have read Dave s[redacted] Motors has respected and owned responsibility for what our Sales Consultant failed to follow through with. We are genuinely sorry! we have paid for items that Mr. [redacted] would have paid for but instead we covered them as Compensation and Goodwill. I look forward to receiving a CLEAR copy of the Receipt for the application of Linex to the Bed of his Ram. It is my pleasure to facilitate what we promised him we would do.

It is true we were trying to see if we could secure Refinancing for Ms. [redacted]. Many people will choose to Refinance down the road for various reasons, possibly establishing better credit which will allow them a better interest rate. Unfortunately we could not at this given time. Ms. [redacted]...

Deposit of $100.00 was Refunded the day before she placed this Revdex.com Complaint on 11/29/17. Dave Smith Motors Refunded her $100.00 back to her Credit Card on 11/28/17 at 5:52pm. Depending on the bank that issued the Credit Card it may take them from 4-10 Business days before it will appear posted to her Account. Our dealership both times, with the original purchase as well with trying to secure Refinancing were genuinely working on Ms. [redacted] behalf. Our intent and desire to what we extend to the consumer is always to their advantage. We will present our pricing and what is our best Financing we can secure for them plus options they may want to consider. It is then presented to the consumer for them to choose. Sincerely, Sherry Q[redacted] Dave Smith Motors [redacted]@usautosales.com http://www.davesmith.com 1-800-635-8000 ext. [redacted]

Mr. [redacted] was a returning customer of ours from 2011. He contacted our dealership again in August 26, 2014 regarding another purchase. Mr. [redacted]s Sales Consultant was a Senior Consultant, excellent with his knowledge and service. On August 28, 2014 a Ram 1500 was identified as the Ram that met his...

specifications and a Deposit of $500.00 was placed on that vehicle to secure it for him while they proceeded forward with finalizing the purchasing process. Deposits are placed on a "SOLD" vehicle where they are removed out of our Inventory.
On September 21, 2014 we received an email from Mr. [redacted] sharing that with what was occurring with his job and that he felt the deal needed to be pushed out to a later date. He went on to share that he was "hoping to apply the initial deposit to the next deal? " On September 25, 2014  our Sales Consultant assisting him acknowledged his question and responded to let him know that when he was ready to contact him and "we will be able to use the deposit you put down again." Mr. [redacted]' $500.00 Deposit will always be available to him towards any future vehicle purchase with us.

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dave Smith's response that they couldn't have foreseen all of the vehicle's failings and I should have purchased an extended warranty misses the point and is inadequate. I do agree that they couldn't have predicted the first problem (coil packs); however, the transmission, brakes and struts were very worn or already failing and needing replacement when I purchased the vehicle. Being a single and non-mechanically-inclined woman, I was not able to recognize these potential problems and placed my trust in the integrity of the salespeople at Dave Smith. In hindsight, the stick shift was very loose and would slip into other gears accidentally, when changing gears. Unfortunately, I did not have the knowledge to know that this was a bad sign that the transmission was falling apart.
I feel that I was taken advantage of by Dave Smith. When a person pays $16,000 for a vehicle, they expect major components such as transmission, brakes, etc. to have been thoroughly inspected, in good working condition and to last them for several years. I have purchased other "as is" used cars in the past as a single woman, and this is the first time that I have filed a complaint and felt that I was sold a "lemon." I expect more of a well-known business such as Dave Smith and I believe that they are culpable for the expenses I incurred, particularly in regards to the transmission, which, if they had tested/inspected, would have shown damage and consequently either repaired or adjusted the car's priced adjusted accordingly. I would still like monetary compensation for expenses incurred by me for having to repair a subpar product sold to me by Dave Smith.Regards,[redacted]

We are genuinely sorry for the misunderstanding surrounding the logistics involved when a customer chooses to have their vehicle Transported to them. Dave Smith Motors does not Transport vehicles but we can provide names of Auto Transporters that come highly recommended by our customers who have...

secured this service. The Auto Transporters are independent from our dealership. Our Sales Consultant, when Mr. [redacted] asked if we ship, referred  to them as a "3rd Party" company. Our Consultant went on to explain that we would send his Paperwork to him  for his review and signatures "Overnight" and once we received them back his Silverado could be released to an Auto Transporter. We do not have control over the Transport company and their process'. They require time to coordinate their Drivers and their routes. Often times  the Transporters will require a 14 day window to accommodate the delivery.  I spoke with the Owner of the Transport Company that was secured as they are to work directly with the customer and I needed to learn what had occurred to. He shared he had spoken with Mrs. [redacted] that Friday, April 28th. He picked up Mr. and Mrs. [redacted]' Silverado on Saturday, April 29th. He contacted and spoke with Mr. [redacted] on Monday, May 1st stating he would be delivering their vehicle to them the next day, Tuesday May 2, 2017. Auto Transporters are their own Business, with their own policies and procedures in conducting their Services for the Consumer. We do not have any control over their time schedule. It is apparent our Consultant did not clearly explain well enough and led Mr. [redacted] to believe that as soon as we had his signed paperwork back his vehicle would be placed on a Transporter. Again, we are sincerely sorry for the confusion!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
While in an ideal world, I would rather just have the remaining balance paid to me. I will send in a check for the amount issued to me for reinstatement of my vehicles extended warranty plan. Once I reach the full 100,000 miles I expect to have a full refund of the amount originally paid. I will get the check in the mail this week. Please be on the look out for my check and call, as indicated upon my checks receipt. 
Sincerely,
[redacted]

I have been communicating with Dave's Auto, and have sent them the information they requested. Next Ms. Q[redacted] will call the manager of [redacted]. Thank you for your patience. [redacted]

Mr. [redacted] did bring his 2012 Ram 1500 to our Service Department 1 year ago, November 11, 2015 to identify where a Leak was occurring in the Roof. The Tech that was assigned to this issue is a Highly Certified Tech. Ram had a "Bulletin" out about Roof leaks and the course a Tech is to take to...

identify and resolve in such a case. The first course of action, most common cause,  was to Inpsect the "3rd Brake Light", if not there they are to inspect the "Antenna" next. Our Senior Tech did inspect first the "3rd Brake Light" with a Water Test with high and low pressure but the Leak was not with that component, everything was tight and sealed. He then inspected the Antenna and it was identified that it required a replacement. this was also water tested and the the issue was resolved Work was completed and covered under Mr. [redacted]'s Extended Warranty less his Deductible.
Mr. [redacted] lives literally around the corner from our Service Department, 1 minute or .02 miles from our location. Over the course of the year Mr. [redacted] brought in his Ram to our service Department for another 6 Visits:
11/17/15 @ 61,825
11/22/15 @ 61,826
1/18/16 @ 63,034
1/25/16 @ 63,269
4/26/16 @ 68,272 and then on 8/9/2016 @ 76, 093 miles. There was never a mention of a Leak in the course of year until November 16, 2016, 1 year later and 21, 942 miles later, Mr. [redacted] brought his Ram in for another Leak. They identified this time it was the "3rd Brake Life", a completely different Leak. This time the "3rd Brake Light" was full of Water. It was also Water tested and confirmed this was the point of this Leak, this time, unlike the first time. We quoted to Mr. [redacted] the "Business Rate" of $61.11, Parts and Installation. We WAIVED the inspection charge as a "Goodwill Gesture". Mr. [redacted] Declined the Repair. At any given time we would have accommodated picking up his Ram and delivering back to him as well as providing a Loaner vehicle while in with our Service Department, we try to make things as convenient as possible for our customers. We have even sent Drivers over with a Loaner vehicle to pick up a customers vehicle for Service and return to them upon completion. We have tried to explain to Mr. [redacted] respectfully, if this Leak were the SAME Leak repaired year ago we would definitely stand behind our work and there would be no charge but this is a different Leak.

Mr. [redacted] contacted our dealership on December 14, 2016 regarding purchasing a 2017 GMC Sierra 2500. He requested specific Features and Options with Color preferences. He wanted to make this purchase by the end of the month, year for Tax purposes. Our Sales Consultant proceeded to assist with...

identifying a vehicle that met his specifications. Mr. [redacted] was informed that the vehicle that met most of his requirements was not yet in our Inventory but was an "Incoming" vehicle that had an ETA for the 20th of the previous month and so it was anticipated that it would be delivered to our dealership shortly. This information was communicated to Mr. [redacted] at 2:24 pm on December 14, 2016 and he proceeded to place a Deposit on the vehicle to secure it in his name. On December 16, 2016 Mr. [redacted] left a voice message with our Sales Consultant asking if he might look through our Inventory that was already on our Lot instead of an Incoming vehicle. Which he did but confirmed we still did not have one that would meet his specifications. With "Incoming" vehicles our dealership has NO CONTROL over it's delivery until it is Offloaded from the Railcar there in the Spokane Railyard. Once it is Offloaded we can request that it be "Hot Coded", expedite the process of being configured onto a Load for delivery to our dealership. We can only request and we are at the mercy of the person that configures the loads to each dealership. Apparently, what occurred, when researching with GM and their Business Center regarding Mr. [redacted] vehicle, it was held up in meeting it's ETA of 11/20/16 due to a massive "Quality Inspection" for 2017's. The GM Business Center shared with me that this vehicle with many others were taken from the Plant where it was Built in Flint, Michigan to Toledo, Ohio for a required Installation where it remained at that Plant, under a "Quality Inspection" until Released and placed onto a Railcar, 12/31/16 dispatched to Spokane, Washington. The Railcar arrived to Spokane on January 24, 2017 and Offloaded/Bayed on January 28, 2017 per the Business Center. Mr. [redacted] GMC Sierra was delivered to our dealership on February 7, 2017. It arrived with Transportation damage to the front Bumper. It required authorization for the repair through a Transportation Claim to complete the work which added more time. We are truly sorry for the unforeseen issues that arose surrounding Mr. [redacted] Incoming GMC with the Manufacturer. Obviously it was very important to delay the delivery of vehicles to make sure they met all GM's specific requirements. They would not Release vehicles until GM made sure their product met their standards which required the installation of some component or product. On February 14, 2017 Mr. [redacted] arrived to our dealership to take delivery of his vehicle. We provided a 2 night stay while his vehicle was completed with the installation of the Accessories he requested. We greatly appreciate his patience and we are genuinely sorry for what occurred!

Revdex.com:I no longer have said vehicle. So I don't care what they have to say. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: This clearly isn't going to get me anywhere. Someone who's having trouble with their vehicle goes out of their way to purchase a $50k truck to try and ensure it would be taken care of. And it backfires to the point of being upside down in the loan because of dishonesty and greed from the dealer. For someone who knows nothing about trucks, to be responsible for trusting other people's work, and end up bent over and [redacted] by everyone involved, is absolute trash. But you know what? I'm not gonna let it get me down, I just got engaged, and I'm gonna go focus on moving forward with my life, and let karma take care of the dishonest, disloyal people that are Dave Smith Motors. Ensure I will make it my duty to relay this story to every person I know, and while it may not take much business away, maybe it'll do a little something. At least open people's eyes about the "#1 dodge dealer in the world" garbage you portray. Heard really good things about you before this, sad that I was let down. I hope you sleep well at night. No need to respond. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
1) One of two vehicles were on the website for several weeks.
2) I was offered a more expensive vehicle, which felt like a bait and switch tactic.
3) I was never told about the ability to place a back up offer on either of the two vehicles I wanted to purchase. In fact I was told the vehicles were sold to others and no other offers could be accepted as they were owned by someone else.
4) The disclaimer sited is highly interpretable and provided a means of false advertisement.
Additionally, as a returning customer who all referred several potential clients to your business (two bought), I am deeply disappointed in your overall treatment and response. Sincerely,[redacted]

On April 6, 2013 Ms. [redacted] traveled to our dealership to take delivery of a "2013 Chevrolet Silverado 1500" from one of our Senior Sales Consultants. When this Complaint was made with Revdex.com he was still in our employment and he did remember the transaction. Ms. [redacted] required an 8'Bed to accommodate the Camper she would be placing in the bed of the truck. She shared with him the weight of the Camper and the truck she purchased would definitely accommodate that weight. I appreciated Ms. [redacted]s response sharing with me what shop and who she spoke with. This was important to both her and myself as they inspected her tires in person. I contacted [redacted], Store Manager of [redacted] as she directed. He shared that Ms. [redacted] did come into their business with a piece of paper stating that her Chevy and Camper together weighed 6,150lbs. They stated that the Manufacturer Tires that GM installed at the Factory were correct for her GVWR (Gross Vehicle Weight Rating) of 7000lbs, she is under that rating.  The manager went on to share that they tried to clearly explain that her Factory Tires were Safe but she believed they were unsafe. He shared they tried different ways to explain it to her. If she were to take her Chevy onto rough Terrain such as "Offroading" then a set of 10ply would be best suited for that type of Terrain. If that was communicated to us at the time of her purchase we would have been able to sell her a set of 10 Ply Tires at that time and happy to do so. We are a Full Service Dealership. The Manager with [redacted] and our Accessory Manager concurred that her specific Manufacturer Tires that GM chose to place on their Chevy Silverado 1500 has:"A GVWR of 7000lbs and the Curb weight of 5400lbs thus leaving the vehicle with 1600lbs of available Payload. The tires provided have a capacity of 2469 Each or 9876 Total. The tires are completely within the capability of the vehicles intended usage." We hope this will provide some Peace of Mind that her Factory Tires that GM selected for their 2013  Chevy Silverado are capable for the weight of her Camper and Truck under their Specifications. Thank you for your patience while I researched.

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is apparent that Dave Smith is not concerned with customer satisfaction, not only regarding my complaint, but also many others on the Revdex.com site. Mine was not a nitpicking or unreasonable concern. Dave Smith lays the blame with the customers, saying they should have laid out even more money on an already expensive purchase for a warranty, when, in truth, they are selling vehicles that have not been properly inspected and reconditioned. What other sales industry could get away with selling an expensive, unwarranted and defective product? I am truly appalled and will tell anyone that I speak with to avoid Dave Smith.Regards,[redacted]

We are genuinely sorry for the confusion that has surrounded this issue. Upon receiving their Complaint with Revdex.com I spoke with Mr. and Mrs. [redacted]. I learned that they had purchased a Pre-Owned BMW with our dealership in August of 2015 in conjunction an Extended Warranty. The Extended Warranty carried...

a "Buy Back" which they would receive the full amount they paid for it if the Warranty was never used during the allocated Months and Mileage specified. In August of 2016 they decided to Trade In their vehicle and purchase another. They were under the understanding that they could cancel the Extended Warranty and apply the reimbursement from the Warranty company as their Down Payment. With the warranty under the specified months or miles that would qualify the full reimbursement, it fell short and so it was Prorated. This created the issue where the amount of their Down Payment on their Loan was short and a Bill was submitted for that amount. Dave Smith Motors has absorbed this expense as a Goodwill Gesture. One of our Senior Finance Managers provided an explanation and apology, he had reached out to them on March 8th. I also requested that they receive a letter from our Accounting Department assuring them that Dave Smith Motors would remove the Bill. We are sorry for the misunderstanding that occurred!

Our last response to Mr. [redacted] was based on TRUE facts only. I will always give full respect and care to the details of a customer complaint through careful research with speaking with the individuals involved along with reviewing all calls and any other avenues that will provide insight and facts to the complaint. Our dealership will always take responsibility for issues we are responsible for. Integrity and Honesty are of the highest importance with conducting our business! With a Pre-Owned vehicle and if there isn't a Factory Warranty still available to that specific vehicle it will be an "AS IS" vehicle upon the purchase of that vehicle. the customer is made fully aware of this during their closing and signing of papers with one of our Finance Consultants. On October 21, 2016 at 1:39 our Pre-Owned Sales Manager spoke directly with Mr. [redacted] regarding this specific vehicle, 2003 Ram 2500 that was Built in 2002, at the time 14 years old.  In that conversation Mr. [redacted] asked about the Inspection we conducted. Which our Sales Manager said he could provide, he pulled up the record and read it to him. He shared that the Power Steering pump had been Replaced, that the Crank Case, Front and Rear Pinion Seals along with the Rear Main Seal were Cleaned. Mr. [redacted] asked about the cleaning versus the replacement and the response was that if there was fluid leaking on the ground we would have replaced but there was none, so they were Cleaned. He went on to share that both the Front and Rear Breaks were at 4mm which met our Safety Inspection guideline. Mr. [redacted] was made aware of our Inspection prior to purchasing this vehicle. I understand why he paid another business to Inspect this vehicle he purchased but they are recommendations and they are in the business to "Up Sell" as well. A perfect example was where you were told you were recommended a new outside Passenger Mirror for the small crack on the right bottom of the mirror, they quoted you $885.10. To replace the Mirror, as you shared with me the Housing was not damaged, the replacement Mirror is a pop off and pop on mirror,  the amount was $80.00.  I provided  this mirror as a Goodwill Gesture as I gave Mr. [redacted]  the benefit even though it differed from the Sales Consultant response as mentioned in my first response to your complaint.Our dealership also extended to him a $500.00 Discount off the price of the vehicle to assist him with his travel expense from Alaska to our dealership as he inquired due to the distance. He requested that we keep the Topper on the vehicle as he could use a Topper. We complied with his request. Regarding the inquiry about the Lights that were affixed to the front bumper, this was the first I heard of this. I spoke with our Pre-Owned manager and he shared that if After Market parts installed have are broken/damaged or a wiring issue they would  be removed, as was in this case. Pictures are taken immediately upon receiving the vehicle into our Inventory and they are to return to the photo shop for pictures after all the work has been completed. Many of our vehicles that come in on Trade will sell soon after as in this case. I presented everything to our GM to see if he would authorize any further expenses Mr. [redacted] has requested. As a "Goodwill Gesture" he has authorized a reimbursement check for the new All Season Tires that were purchased at The Tire Factory in Vancouver along with monetary provision for the replacement Serpentine Belt, right Taillight Bulb and License Plate Bulb. the last three items were inspected through our Inspection and were operating at that time. the serpentine Belt was removed when we replaced the power Steering pump, inspected and reinstalled as there was no damage. We replace all the time Serpentine Belts on Pre-Owned vehicles when deemed necessary it is only a $59.22 expense. the lights were not burned out at the time of the Inspection. Apparently, like any used part there is a life expectancy and they must have burned out. We certainly would have spent the $2.10 for a License Plate bulb that pops in and out along with a Taillight that is a Safety feature for $3.90. We will be sending you a check for the amount of $1050.00 so you can have the last 3 issues addressed with the pricing that the dealership there in Vancouver stated plus reimbursing you for the All Season Tires you have already purchased.  This check will be issued upon receiving back a "Release" form I will be Emailing to Mr. [redacted] for his review and signature. It is my hope that I have provided further clarity to Mr. [redacted]'s complaint and he will receive our "Goodwill Gesture" of $1050.00 to assit him. A pre-owned vehicle that was built in 2002 and has 140,296 miles applied to it will have parts that are wearing down.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Tire Dealers

Address: 210 N Division St, Kellogg, Idaho, United States, 83837

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