Dave Smith Motors

Complaint: [redacted]
I am rejecting this response because: the paperwork is misleading, the financial representative was not upfront about the entire process of receiving a full refund. The plan was never used in any way. I would be willing to reinstate my plan until the 100,000 mile mark. So, that I would in time receive my full refund. Charging $1,400 for absolutely nothing is FRAUD. 
Sincerely,
[redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

In researching and reviewing the calls between Mr. [redacted] and our Sales Consultant it was determined that the Deposit was given prematurely! As we began to work towards finalizing the purchase we could not facilitate his requests, deal structure. On October 30, 2016 at 8:50 am Mr. [redacted]' $500.00...

Deposit was Refunded back to his Credit Card. Depending on the bank that issued his card it may take from 7-10 Business days before it is posted to his account. It just depends on their process.  Mr. [redacted] will receive copy of his Refund in the mail. Thank you for your patience.

Complaint: [redacted]I am rejecting this response because:
I don't recall ever agreeing specifically to the deposit being non-refundable. If the business is not refunding for the reason of hours and documents, etc. and valuing that as 500.00 yet, are willing to still apply it towards a future purchase, then that previous valuation is null. Furthermore, stating that I understand they weren't able to hold the vehicle for that long is not an admission or agreement to a non refundable deposit. On top of that, the specific vehicle was still at the factory and included in their active inventory. The deal was initially drug out by the dealer and afterwards my job took me away from the ability to complete the documents in order to complete the purchase. I continue to stand by my demand for a refund. A simple 500.00 transaction and the way this business has handled the aftermath has left a forever sour taste in my mouth. For 5 years I have continuously referred potential clients to them. Obviously, based on this back and forth about a deposit, there will no longer be referrals coming from my network or myself. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
I received a resolution email from your organization on August 25th that had forwarded from Dave Smith Motors in regards to my original problem with that dealer in July.
The reply I received August 25th was filled with incorrect facts and a stated resolution of the dealer Dave Smith Motors sending me a $100 check for my troubles.
I had been withholding my reply until the said check had arrived and I could reply with the correct facts and with confirmation of their gratuity. To date, no check has arrived and I have receive several emails from their financing department requiring my signature on loan items from the original purchase. I can only assume they were accidentally sent because all financing and sale matters had been closed.
In closing, the reason the facts were distorted in their reply were due to no actual communication with my salesperson or with management. All communique were relayed through multiple receptionist / secretarys.
Please re-open this case until Dave Smith Motors fulfills their stated monetary gratuity.Sincerely,[redacted]

We arc genuinely sorry for  the confusion that has occurred. It is true that both our Accessory Manager and sales manager promised to pay for their two vehicles covering the cost for Simonizing and Glass Coat Protection Plan Warranty.  It was extended to them due to the confusion...

between the Sales and Accessories Departments. Mr. [redacted] and Ms. [redacted] both received reimbursement checks but apparently Mr. [redacted] Warranty was received by Glasscoat but Ms. [redacted] did not. There was confusion and a misunderstanding by the person that facilitated sending out each of the Warranties. Mr. [redacted] contacted our Dealership on October 7, 2015 and left several  messages for me but I was off that day. He spoke with his Sales Consultant and shared that there was still a Warranty issue for Ms. [redacted] and that it needs to be taken care of. The information was given to the Accessory Manager and a new Contract was issued. Copies for Mr. [redacted] and Ms. [redacted] were sent to them that same day. When I returned to the Office on October 8th I responded to Mr. [redacted] Voice Messages. On October 9, 2015 I sent out both copies of their Warranty Protection Plan Contracts that listed all of their coverage along with a Simonize brochure. This was sent out 3 day priority mail through the US Postal Service. The envelope was  delivered to them on October 13, 2015 at 3:42PM. [redacted] contract will be sent out to Glass Coat Warranty Protection Plan with the other like Contracts for the Month of October within the next few days. They are sent to Glass Coat  on a Monthly basis. I spoke with a Glass Coat representation in the Warranty Department and the shared they will only enter the data every 2 weeks.  I will follow up with Glass Coat to confirm that [redacted] Warranty is inaffect. I will call during the week of November 16th or until I receive confirmation. Upon confirmation I will contact Mr.[redacted] and Ms. [redacted] so that they know that everything has been completed.
Again we are genuinely sorry for what occurred and the confusion that transpired between the various departments.

Mr. [redacted] purchased a Pre-Owned 2003 Nissan Ultima from our Pre-Owned department on February 11,2016. At the time of purchase our Finance Consultant presented to him "Extended Warranty" options that were available to him. He chose to "Opt Out" of them with the understanding he could purchase within a...

certain period of time after his purchase. On February 25, 2016 at 1:36 pm he spoke with another Finance Consultant inquiring if there were any other Extended Warranty Options available to him other than the 12/12 and 24/24 that had been presented to him on the day of purchase. This Consultant shared with him 2 other options, a 4 year Warranty requiring payment 1 time payment in full or a 5 year Warranty that he could finance over a 12 month period.  Mr. [redacted] shared that he would speak with his wife and get back to us if they decided to purchase an Extended Warranty. What was communicated as well was, after 1 month after the purchase date of the vehicle the companies providing the Extended Warranty would require a re-inspection of the vehicle.
On March 14, 2016 at 2:31 pm Mr. [redacted] called into our Pre-Owned Department manager and left a message for him to call him as he had a question. Our manager did return his call at which time it was shared that the 2003 Nissan Ultima was using Oil. We offered to him  at that time to return the vehicle as a Trade In. Mr. [redacted] chose to not pursue that avenue as he didn't want a payment and we didn't have a vehicle he would want and at the price he wanted to stay at, $5000.00. It is my understanding that one month later Mr. [redacted] contacted our Pre-Owned manager again sharing what has currently occurred. Mr. [redacted] was offered an option as a resolution but has chose not to accept trading it in for another vehicle and opting out of purchasing an Extended Warranty within the first month after his purchase.
We are genuinely sorry for what has occurred.  We have extended to Mr. [redacted] the options he could have taken if he chose regarding an Extended Warranty as well as Trading the 2003 Nissan Ultima in for another vehicle.
Just a note that on February 26, 2016 Mr. [redacted] spoke with his Sales Consultant sharing that "everything was awesome" and that he had identified what the noise he heard, it was a component that was dragging from the Air Fluctuation, so it was resolved, cost $60.00.

I have bought two vehicles from David Smith Motors. Both vehicles I bought the extended warranty. The last I traded in and bought another vehicle. I called to get my money back for the extended warranty. The sales person and the finance person told me if I did not use the extended warranty I would get all my money back. After doing the paper and emailing it to them l got a percentage of the warranty money back. I emailed them and they told me the reason why I only got a percentage of it back. That I didn't keep the vehicle to the end of the extended warranty. They did not tell me that at the time of the sale. That is bad business. If you buy a vehicle from Dave Smith Motors and you buy the extended warranty don't believe what they say and read all the fine print. Because they will lie to you and leave of the most important part of the extended warranty proses you have to keep the vehicle to the end of the extended warranty to get a full refund.

Review: I want to terminate an extended warranty: I have sent several emails; did a live chat & called twice. Each time I make contact I'm assured someone will contact me promptly with information or a document to sign. So far none of this has happened & I have tried for four days to get someone to help me. The longer this goes on the less money is returned to me. Also there was gap protection with the original loan on this 2500 ram that wasn't used I should get back a portion of thatDesired Settlement: A document to be signed off on & the extended warranty cancelled & the monies sent to me within 7 business days

Review: On 3/23/2013 I contacted Dave Smith Motors via their online request regarding a vehicle for sale. [redacted] contacted me directly via email on 3/25/2013. We began preliminary negotiations on the sale of a vehicle. At this time, he suggested that I place a $500 refundable deposit on the vehicle to "hold" it during negotiations. I verified that it was a refundable deoposit and went ahead and placed the deposit with my Visa. On 3/27/2013 it was determined that I would not be buying that vehicle. I requested that [redacted] refund my deposit, to which he agreed. I have the email stating that the deposit would be refunded. It has now been 19 days and my deposit has not been refunded. This is a transaction that should take now longer than 1 business day to complete. I've emailed [redacted] and also left a message with his manager with no response.Desired Settlement: I want my deposit refunded immediatley. Thanks to Dave Smith Motors I've now had to pay interest on a deposit that should have been refunded almost 3 weeks ago.

Business

Response:

Revdex.com-ID 943690

[redacted] Revdex.com 152 S. Jefferson, Ste 200 Spokane WA 992010

Mr. [redacted] contacted our Dealership initially through our Internet system on March 24, 2013, Our Sales Consultant responded to that inquiry on March 25, 2013. Mr [redacted] was interested in a specific vehicle that we were advertising a 2013 GMC Acadia. This vehicle was an Ad Special and Mr. [redacted] was encouraged to place a $500 deposit on the vehicle to hold it so that it wouln’t be sold while they worked through the numbers to see if we could meet his requirements. Mr. Coiteaux stated “as long as it is fully refundable I am OK with that”. It all came down to meeting a monthly payment requirement for Mr. [redacted],

Unfortunately we and the lending institutions could not arrive at the specified terms that he required* On April 6th Mr, [redacted] let us know that he no longer wished to pursue the purchase of the vehicle and requested that his $500 deposit be refunded, On April 16th at 4:22 PM Mr. [redacted]s deposit was credited back to his Visa Account* Depending on the bank that the credit card is issued from it can take anywhere between 4 to 10 Business days before the refund is posted to the account. Dave Smith Motors did honor his request and completed it on April 16, 2013,

Sincerely,

Customer Relations Manager Dave Smith Motors

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9504220, and find that this resolution is satisfactory to me. There dates and excuses are not accurate, but the money has been refunded.

Regards,

I live in Colorado and found the exact car (make and model) that I was seeking to purchase. I would have had to wait at least a few months to purchase the same exact car here and no dealer here would agree to come close to DSM's price for the same car. I will admit I was hesitant to purchase such a big ticket expense over the phone and via email, but my experience has been 110% positive - no question.
I too complain when I do not get the positive experience I expect when I purchase something, and on the other hand, I believe it is equally important to share those positive consumer experiences we have.
Thank you Dave Smith Motors for your professional and ethical practices, you all kept your word with me!

Review: We were dealing with Dave Smith Motors to buy a new car in March, we were told we needed to put down $500 for them to hold a vehicle for us that wasn't even on their lot. We had told the sales person [redacted] that we were also working a deal with a local dealership as well. We were told we would be refunded our $500 if we decided to not go with Dave Smith. Well we ended up buying our vehicle through our local dealer and had called for our refund, we were told that she would request it and send it to us. A month went by and nothing, my husband and I left numerous messages and no phone call in return! I finally had to call and leave a message stating I had questions regarding a vehicle and guess what 5 minutes later I got a phone call from [redacted] at Dave Smiths! I was told it would be a fight to get the refund and that she would speak to her manager and get back to me before 3 pm....no phone call! I am beyond frustrated and will never ever deal with these people AGAIN!Desired Settlement: I want people to know about this business and the people they are working with! And I want my $500 refund!!!

Business

Response:

Mr. and Mrs. [redacted] initially contacted our Dealership in April 2010 and inquired about several vehicles. They were interested in a YukonXL Denali and a Chevrolet Tahoe. At that time they chose not to purchase a vehicle. Then on March 6,2013 Mr. [redacted] contacted our Dealership once again inquiring about two CMC YukonXL Denalis that he had seen on our Website. They identified a vchicle that they wanted to purchase. It was an incoming vehicle that arrived at our Dealership on March 15th. Our Sales Consultant encouraged them to secure the vchicle while they worked on the financing by placing a deposit on the one that they wanted. We have 90 Sales Consultants that work off of the same inventory and with selling close to 1000 vehicles a month it could easily be sold without a deposit that would safeguard the vehicle for them. Mr, [redacted] agreed and placed a $500 deposit on the vchicle.

On April 13, 2013 Mr, [redacted] contacted our Sales Consultant and shared that he had decided to purchase from his local dealer and requested that his deposit be refunded. The deposit is refundable only under two conditions; first if the customer comes out to the dealership and finds that the vehicle is not what they want or second, if we are unable to secure financing for them. Taking a deposit is a commitment to purchase unless one of the above instances occur in which case the deposit will be refunded.

It was believed that Mr. [redacted] was going to purchase the vchicle that he secured with his deposit and follow thru with his agreement, but that was not the case. On July 19,2013 at 1:23 PM his deposit of $500 was refunded and it was communicated to him that this will happen.

Review: I contacted Dave smith on the 3/17/2013 about purchasing a new car between the Dodge Dart and the Chevrolet Equinox, upon speaking to the salesman [redacted] we came to the agreement with the trade I had told him about which is my 2010 Mazda6 which I had purchased from the same place 9 months earlier. He told me that I could pick out a Equinox or a Dart from the lot and he would put together a deal for a lease and would be able to meet the $356 a month payment that I asked for so upon that agreement I agreed to let him run my credit for the deal. 8 days later I had not heard anything from the salesman after trying to contact him everyday trying to find out if the deal was good to go. eventually I get a phone call from another salesman asking me if I was doing ok to which I was told that my file had been lost in finance and the salesman I was working with had quit his job. so I try to complete the deal with this salesman Troy Moody and he comes back telling me the credit app was complete but then tells me numbers nowhere near what I had agreed to with the previous salesman which leaves me with no option but to turn the deal down as that's not what I had agreed upon. so I file a complaint with the sales manager trying to get the deal I was originally promised and he comes back with a deal that to be honest was insulting knocking just about $15 dollars a month off the already inflated price from what I was originally told. This I find very disrespectful and as a returning customer who over the last year has had my group of friends buy 5 cars from this dealership is just not acceptable.Desired Settlement: I would like Dave smith to honor the original deal I was promised, when I agreed to have my credit ran.

Business

Response:

[redacted] Revdex.com 152 S, Jefferson, Ste 200 Spokane WA 992010

After reviewing the recorded phone calls and any other correspondence exchanged between Mr. [redacted] and Dave Smith Motors the following facts and commitments have been identified,

• On Sunday March 17,2013 Mr, [redacted] sent a email to our Dealership inquiring about “what kind of deal" we might be able to give him on his 2010 Mazda 6 that he had purchased from us on June 27,2012. He was on our pre-owned web site looking at our inventory and identified a Ford Escape XLS as one that he was interested in.

• Monday March 18th - his email was assigned to the Sales Consultant that had facilitated that purchase 9 months earlier,. The consultant had been out sick so his response was made on March 20th at 8:45 AM,

• Wednesday March 20th - Our consultant reviewed the request and because he had full knowledge of the previous transaction in June responded back with concern. He knew that Mr. [redacted] had traded in 2 vehicles and had accumulated a large amount of negative equity from those two vehicles that he had purchased from another dealership. Our Sales Consultant responded to Mr. [redacted] that there was “No Way” that we would be able to meet his request for the trade value that he was seeking.

We look at each vehicle transaction from the vantage point of the customer to see what would be in the customers’ best interest. Our Sales Consultant shared the issue of the negative equity on Mr. [redacted]’s trade with our Finance Department. They responded that it would be very difficult to get close to a new monthly payment that is comparable to his current payment but that a new vehicle must first be identified and agreed to.

• Thursday March 21st - Mr. [redacted] and our Sales Consultant were able to speak directly with one another as all previous contact to this point had been voice messages or emails. Our Sales Consultant introduced the idea of a lease on a new SUV that would be comparable to his Mazda 6 in trim level and as an AWD. It was shared with Mr. [redacted] that with a 2 to 3 year lease that at the end of the lease that the negative equity that he has acquired thru his previous vehicle purchases would be gone. He shared that the payment may be higher but instead of furthering the negative it would be “endgame to the negative equity”,

• The Sales Consultant introduced the idea of a Chevrolet Equinox 1LT AWD. Mr. [redacted] was given the MSRP and the Invoice price. Our consultant shared that there were multiple factors that would come into play into the final Sales price such as Trade Value, Lease Options, Incentives and current rebates at the time of purchase. Our Consultant said that he would ask Finance to identify a lease that would hopefully provide a payment that was near to his current payment of $356. Our Sales Consultant again reiterated that the payment may go up and asked Mr. [redacted] if that would be OK, Mr. [redacted] replied yes that that would be OK. He also mentioned that he would be interested in a Dodge Dart or a lease on a Jeep Wrangler.

His preference was an SUV though.

¦ On Thursday at 5:36 Mr. [redacted] called in to our Sales

Consultant sharing that he had just submitted an OnLine Credit Application. At this time it is important to note that a specific vehicle had not yet been chosen. There was not a deposit placed on a specific vehicle. There was however much discussion on the various vehicles that Mr. [redacted] would consider.

• Friday March 22 at 4:54 - Our Sales Consultant left a message on Mr, [redacted]s Voice Mail stating that Finance was still working on a lease option but that the negative equity that was being rolled into the new purchase was making it difficult to achieve the desired monthly payment.

• Saturday March 23 at 3:47 -Mr [redacted] called in but did not leave a message.

• The phone call on 3/22 at 4:54 was the last phone call made by our Consultant as he had decided to pursue other opportunities and left our employment. During the next 3 business days Saturday, Monday and Tuesday our Finance Department secured a Lease option for Mr. [redacted] but would require 2 more pieces of information.

• Wednesday March 21 -A new sales Consultant was assigned to work with Mr. [redacted] and he called him to introduce himself. He also went to Finance and secured the information that Mr. [redacted] was waiting for. Unfortunately the new monthly payment was greater than Mr. [redacted]s current payment.

Our Dealership has given full respect towards Mr. [redacted]s requests. We have tried several different avenues and looked at many different vehicles trying to find a combination that would be acceptable to Mr. [redacted] and his required monthly payment. All of the employees that worked on Mr. [redacted]s behalf valued him as a returning customer and all tried to advise and offer counsel to him on what might be the best vehicle buying direction for him, There was a 3 business day interruption where there wasn’t any communication and we are sorry for that but as stated above that was due to our Consultant leaving our employment.

It is my hope that with the documentation taken directly from our recorded phone calls it will provide clarity and a timeline to what actually took place. We value Mr. [redacted] and appreciate him giving us the opportunity to earn his business. Due to the negative equity that Mr, [redacted] had accumulated it contributed greatly to not allowing us to secure a vehicle that would match his requirements and monthly payment limitations. As you can see from the information above there never was a promise or commitment made that we would meet the existing payment of $356 as a new monthly payment on a new vehicle for Mr. [redacted]. What was stated was that we would try to secure a payment that was near to his current payment but given the structure of the purchase which included the negative equity it was not possible. Without the previous transaction where Mr. [redacted] traded in two vehicles and created the situation that he was in we would have been significantly closer to reaching his requirements.

We are in the business of Selling and securing financing of vehicles for customers. It is in our best interests and the best interests of the customers to put the very best package together for them that we can secure. In all situations the customer has the final say on whether they decide to accept the offer and purchase or decline the offer, Mr, [redacted] exercised his right to decline the offer. We hope he will give us another opportunity to earn his business in the future.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9484623, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information they are supplying is not correct, I did first select a equinox that was black trim level 1LT and when that deal fell through I moved to the Dart which I selected a black model with the trim level rally edition. Second I did agree with the sales consultant that a slight increase from the 356 maybe acceptable with the equinox due it was a superior rig but he did tell me that the dart would put me more inline with the 356 payment due too it being considerably cheaper than the equinox but I received an original offer with the equinox of a sum I believe was around 525 which I turned down we moved onto the Dart and the sum I received was 478 and then reduced that by 15 to make it 463, as you can see these numbers are nowhere near the payment of 356 and remembering this is only a lease and the Dart is a much cheaper rig. Now as far as this company treating me with respect is insulting as the mazda I bought from them needed the windscreen replaced and an exhaust part had to be change by a mazda dealer soon after the purchase also I purchased the car only 9 months ago for 18,000 and now they offer me 12,000 for it when I have only put 5,000 miles on the car its insulting there offer to a returning customer whos group of friends have purchased 5 cars the past year and with them experiencing negative experiences with this dealer including providing false documents for a crash that involved airbags being deployed missing and another friend who was treated extremely poorly. this company prides itself on being a great bushiness company but all ive experienced is poor ethics and broken promises.

Regards,

Review: We bought a Ford 2005 F350 ([redacted]) from Dave Smith Auto [redacted]. On January 10th, 2015 we located the truck at Dave Smith auto and spoke with sales person [redacted]. We agreed on the price of $18,000.00. My wife and I decided to think about it for a few more days. On January 14th, 2015, in the morning, I contacted Dave Smith auto and spoke with [redacted] again and asked how much he would give me for a trade in, for my 1994 Ford bronco 4x4 full size. I stated I could just sell it for $1000.00 or trade it in, depending on what he could offer. [redacted] stated he would give us $1500.00 for the ford bronco. Putting our price for the 2005 Ford F350 at $17,000.00. We told the sales person [redacted] that we were starting are move to [redacted] that afternoon and once we arrived from our home, we would stop by and sign the documents and purchase the truck. Sales person [redacted] knew we were on a paid move and had to stay on schedule, (per government regulations). [redacted] said he would stay at work and wait for us or if it was getting late, he would go get something to eat and have a beer. We called [redacted] when we arrived at [redacted] at around 9 PM on the 14th. The night of January 14th, 2015 was a very bad snow blizzard and we had to drive 200 miles to get to Dave Smiths Auto located in [redacted], [redacted].First, I would like to say my experience started out very well on 1/10/15. We found a truck Ford 2005 F350, we negotiated the price of $18,500.00 with [redacted], but we had decided to think about it a few more days. On 1/14/15 we decided to buy it and contacted [redacted]. We inquired about a trade in for out 1994 full sized ford bronco in addition to the price agreed on. [redacted] stated we could get $1500.00 for the trade, leaving us to believe the balance was $17,000.00. We were arrived late to Spokane because of the blizzard, so [redacted] agreed to meet us about 9 or 10 PM to complete the signing. Upon arrival, [redacted] had us sign all the papers and then the last agreement was the loan, which had a price of $18,698.00, I questioned [redacted] and he mysteriously forgot about our agreement of $18,500 and a trade bringing it to $17000.00. The sales person [redacted] knew we needed the truck to make it to [redacted] on time, and that we were counting on the papers being correct. We had to leave first thing the follow morning to stay on track. [redacted] knew we only had a few days to travel all the way to [redacted], and were leaving the first thing in the morning and either had to take the deal or be without a vehicle! We decided to buy the truck, only after [redacted] said he would talk to his manager and correct the issue. Very disappointing and depressing experience. We contacted [redacted] in the morning and he said his manager was on vacation in [redacted], but as soon as he returned, he would get it corrected and call us. Still nothing! I've contacted [redacted] many times and there is always a reason he has not contacted his manager? It's been over 60 days and nothing! I contacted Dave Smith auto and ask for the manager, and was sent to his voice mail and explained my situation and to please call me back, no response. If that was not bad enough, We started are travel and made it 40 miles, turned it off and tried to start it and it would not start, we waited a few minutes and it started, I gave it the benefit of the doubt because of the extreme weather conditions. Then, we made it to [redacted] without any issues with the truck, but then the truck started to overheat. We stopped and had to add 2 gallons of antifreeze, yes 2 gallons, and it went back to normal temperature. The next day, we had to add 2 more gallons, and the next day 2 more gallons, every 300 miles, we had to add 2 gallons of antifreeze. After arriving in [redacted], I took my truck to [redacted] in [redacted], [redacted]. The mechanic worked on the 6.0 diesel and had to replace the coolant EGR and clutch assembly. Total cost for parts and labor $3772.21. I once again requested help from Dave Smith auto, without any returned phone calls. 2 weeks went by and the truck would not start again, and the mechanic at [redacted] in [redacted] replaced a leaking glow plug and the oil pump. Total cost for parts and labor $1650.00. Both visits to [redacted] the manager asked me if Dave Smiths had stepped up and help with any of the costs. Both times, the manager could not believe the actions so far from Dave Smith Auto. The concern [redacted] has shown, shows me that Dave Smith really could be trying to jerk me around.For the last few weeks the truck has been running great. But, Im still out $6922.21. Not only did we get taken advantage of at the time of purchase, but we also bought a lemon. A very terrible experience and very disappointed. Dave Smith Auto has no customer service and has not taken responsibility for they dishonesty. I also have texts messages from [redacted] stating he was trying to contact his manager and make it right. Not, sure if I will get a response, but were very unhappy with Dave Smith! [redacted] and [redacted], ###-###-####.Desired Settlement: I would like the sales price to be corrected and the financed amount changed to reflect the correct amount of $17,000.00. I would like the cost of the repairs $6922.21 to the lemon we purchase. I would also agree to return the truck for a full refund of purchase price and repairs, and my Ford Bronco returned.Weve already had acknowledgement of the mistake by the sales person.

Business

Response:

On 1-10-2015 [redacted] and [redacted]

stopped in and wanted to look at a few trucks, [redacted] landed himself

on our 2005 Ford F350 we took it for a drive and he said he thought

it would do the job (the truck had 145000 miles on it) they told me

they were moving to GA. for work we sat down and went over payments

and #s [redacted] asked if we could sell it for 18000 I told him we didn’t

have that kind of room in it but MAYBE we could do 18500 or 19000 but

I would have to check with the boss they said well let us go to

dinner and we will get back with you after dinner about 2 and ½

hours later I gave them a call with no mention of price [redacted] told me

that they had deiced against the truck I told them to have a great

night and a safe trip to GA.

On 1-14-2015 [redacted] called me(on my

cell) and left a message to give him a call back. I was on my way

home as he called at about 6:30 when I got home I called him back and

told him the truck was still available he said great and lets get

together in the morning and do the credit app to get things rolling (

again no mention of price).

I called [redacted] in the morning of

1-15-2015 about 8am got his credit info we put the deal together and

sent it to the bank and got it approved I called [redacted] and gave him

the good news he thought the payment and rate were great. He told me

that he would call me back with a time they would be out. He called

me back a short while later and said he should be here around 5pm he

also asked what we would be able to give him for his 1994 Ford Bronco

I told him we should be able to get 1000 to 1500 he asked what the

trade would do to the payment and the amount to finance I told him

the price of the truck is 19998 with 1500 for the trade he would be

financing 18500 using round numbers he asked so with the trade we

would be financing 17000 I said no with the price at 19998 and 1500

for your trade we would be financing 18500. He said whatever we will

go over it when we get there I said ok I’ll see you around 5 and I

asked if we could get his DL and and ins text to me he sent them all

over to me.

Around 1 pm [redacted] called and said he was

running late that he would't be here until 6:30 or 7:00 I told him

that was OK I would get the paperwork typed up and wait for him. He

was very thankful. He called me back about an hour later and said it

would be more like 9 to 10 I told him I would meet him with the

paperwork and he really appreciated it.

[redacted] and [redacted] got here at 9:20 pm

we went over all the paperwork and when we got to the purchase order

they said we thought we were getting the truck at 18500 I said that

was never discussed [redacted] said you (me) said we could get it at

18500 on the 10th I told them on the 10th that

I would half to check with my boss, that I cant adjust the price, I

then told them we could finish in the morning after I talked with my

boss, [redacted] said we will just do it we are getting 1500 for the

Bronco I asked are you sure and he said ya we are not talking that

munch I told him ya getting 1500 for your trade is like selling the

truck at 19498 because the true value of the trade is about 1000, he

signed the perches order and the contract and thanked me again for

getting it put together and for staying late.

On 1-22-2015 I text [redacted] asking how the drive was with his new truck to GA, I had not heard back from

him until 1-30-15. I never received any calls regarding the truck not

starting or overheating. [redacted] also signed a federal buyers guide explaining all used cars are sold as is.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

My

name is [redacted], I’ve been in law enforcement for 31 years and my wife

[redacted] was working in the school system for years as the counseling secretary

until we moved to [redacted].

Integrity is what we live by. We feel very embarrassed that it has come to

this. We feel violated and taken advantage of. I’m attaching text messages from

the sales person stating he will be talking to his manager to make things

right, but his manager was still in [redacted].

We still have had no response from the salesperson or the manager from the

dealership. Plus, I’m responding to [redacted]’s response and attaching the repair

bills totaling $6922.21.

[redacted] states “than

on 01/22/15 he

texted me and asked how the drive to [redacted] was going”. This is not

correct! I downloaded the text message and I’ve attached the text

conversation for your viewing. I

texted [redacted] on 1/22/15 and asked “So what did the manager say are we going to

be able to make if right?” [redacted] responds by saying, “He is in [redacted] I will check with

him when he gets back next week. How was your drive to [redacted]?” I

did not respond to [redacted]’s question, because I had already been waiting a week,

and felt very embarrassed and felt like [redacted] was just giving us the runaround.

This makes it at least twice I asked if he was going to make things right, and

now I’m still waiting for contact.

If the text message

is not proof enough of [redacted] admitting he was responsible, I’m not sure were

looking at the same evidence.

Additional

Information:

When we stopped to

look at the 2005 F350, it was the only truck I looked at and I liked it and we

discussed what we were willing to pay, which was $17,000.00 and [redacted] said he

could go $18,500.00, but had to get his managers approval. [redacted] is correct

when he stated that myself and my wife went to dinner and decided against

buying the truck, and when he called at 1804 hours, we informed him of our

decision. [redacted] states and acknowledges this conversation did take place

about the price of $18,500.00, and he was going to talk to his manager and let

us know if the price was a no go!

When I called [redacted]

on 1/14/15, [redacted] is correct saying, “there was no mention of a price”, BUT

[redacted] knew what I was willing to pay, because [redacted], myself and my wife spoke

about it and we would only buy it if he could get it for $18,500.00. If the

price had changed, from what we offered, then [redacted] as the sales person should

have told us and not let us assume the deal was good (this is called

integrity).

Per [redacted]’s response

about 01/15/15 conversations; I get confused just reading his response, it

doesn’t even make sense.

On 1/15/15 I spoke

with [redacted], and he stated he had completed the credit checks, I asked [redacted]

what he would give me for my 1994 Bronco, and he said $1000.00 to $1,500.00. I

told [redacted] I had a buyer line up to buy the bronco for $1,000.00, but [redacted]

stated he could give us $1,500.00 so I agreed. This was because [redacted] let us

assume that we already had agreed on the $18,500.00 purchase price. At this point,

there was still no mention of the price, (why would we have to ask, [redacted] led

me on, letting me assume what we had talked about was still good).

[redacted] states he told

myself and my wife that the sale price would be 18,500.00 on 01/10/15. [redacted] is making a story up,.

[redacted] states ([redacted]) stated “whatever we will go over it when we get there”.

The word whatever is not even in my vocabulary, I have never used the word

whatever. If [redacted] told us the sale price of $18,500.00 with the trade in,

we would have called the deal off. [redacted] knew this, and refrained from telling

us, he manipulated us, took advantage of us, and I feel very embarrassed that I

was taking advantage of. I let my guard down; because I thought [redacted] was a man

of his word.

When I and my wife

arrived and were shown the sale price, I was shocked and we immediately

questioned him about it. [redacted] said “what, I don’t remember agreeing on a

price”. He looked at my wife, and my wife said, “Yes, we agreed on $18,500.00.

But, reluctantly

agreed to buy it under his terms, because we had already been traveling all day

and we were very tired. We drove thru one of the worst snow storms we had seen

in the mountains. Also, the government only gave us a certain amount of travel

days to arrive in [redacted].

If we did not agree with [redacted]’s terms, we would fall behind of schedule and be

AWOL. In my opinion, [redacted] used this knowledge against us.

We left the

dealership and at 2226 hours and (per my phone bill), [redacted] called me and

apologized for the confusion and inconvenience. [redacted] stated, he would talk to

his manager as soon as he returned from [redacted]

and make things right.

I had to stop driving

truck because the temporary tags expired and then pay a late fee to the state

of [redacted].

I am not requesting payment for the dealership, but I should. On 2/20/15 I

phoned dealership to find out if my registration/title documents were being

sent to me, because my temporary plates were going to expire. The person I

spoke to was very polite and helpful. The information was corrected and the

documents were sent overnight to me. I received the documents, took them to

motor vehicles, but the documents were not signed correctly. I called the young

lady back and requested the signed documents be sent, and she sent them

overnight again.

I called back on

2/20/15 to speak to a manager, and the operator at the dealership forwarded me

to a answering machine. I left my name and issue and requested a phone call

back. The message I left, informed the manager about the misrepresentation and

the first trip to the mechanic at the ford dealership in [redacted]. The

manager still has not reached out to me, not even to investigate the issue a

little.

[redacted] states he

contacted me on 1/30/15, but I do not recall the conversation, nor do my phone

records/text records reflect any contact. Please elaborate on the 1/30/15

contact.

On 3/30/15, I contact

the Revdex.com and submitted a complaint, because for all my best

efforts, no one would respond to us. This was also the first time I informed

the dealership of my second trip to the mechanic, because I just got the truck

back. The truck was broken longer then it was running.

I did sign the federal buyers guide

explaining all used cars are sold as is. The sales person called me a few

minutes after leaving the dealership, and stated he was wrong and would make

things right, this changed the clause. Also, the truck had a major breakdown

within a few days ($6722.21). I’m pretty sure this counts as a lemon.

I would like the

sales price to be corrected and the financed amount changed to reflect the

correct amount of $17,000.00. I would like the cost of the repairs $6922.21 to

the lemon we purchase. I would also agree to return the truck for a full refund

of purchase price and repairs, and my Ford Bronco returned.Weve already had

acknowledgement of the mistake by the sales person.

Business

Response:

Every used vehicle is sold "as is" and used vehicles do not fall underthe lemon law. Thanks [redacted]

Consumer

Response:

The response from Dave Smith Frontier auto sales was one sentence and now their back tracking. They were caught in a false statement, by the text messages I provided from the sales representative. It would be much easier if the company just took ownership of the inaccurate actions and statements made by their salesperson and do the right thing. All I can assume is the Dave Smith Company is allowing this to happen and since I lack the funds and time to take this to court or pay for a third party arbitrator, I will have to bite the bullet and lose $7000.00. Trust is very hard to find, I still hold out hope that there is someone that works at Dave Smith Frontier Auto Sales that is truthful, honest and does the right thing to make things right.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: Put deposit on a truck in January 2013. Called and told them we had found a better deal and they stated that we would be refunded. Money was never credited back. Found out when I called about a different truck in July 2013, and then we did not receive any call backs when we would leave messages.Desired Settlement: We are just looking for a credit back to our Credit Card of the $500 deposit we put down In January 2013

Business

Response:

Mr [redacted] is a returning customer to Dave Smith Motors. On Jan 24, 2013 he contacted our dealership looking for a new Ram 2500 diesel. A vehicle was identified that met Mr. [redacted]s specifications and he placed a deposit of $500 later that day. This removes the vehicle from our inventory and safeguards the vehicle making it inaccessible to the other 90 sales consultants while proceeding forward with the purchasing process.

On Feb 1st Mr. [redacted] contacted our sales consultant sharing that he decided to purchase locally and requested that his $500 deposit be refunded.

The deposit is refundable under two conditions; first if the consumer comes out to the dealership and finds the selected vehicle is not that they wanted or second, if we are unable to secure financing for them. Taking a deposit is a commitment to purchase unless one of the above instances occurs in which case the deposit will be refunded.

I reviewed all of the recorded phone calls and identified that our sales consultant failed to impart this information prior to taking the deposit. It appeared and it was assured that Mr. [redacted] was familiar with our company policy because he was a returning customer.

On Oct 9 2013 at 8:32 AM Dave Smith Motors refunded Mr. [redacted]s deposit. This information was communicated to Mrs. [redacted] on Oct 9 2013.

Review: On June 3, 2013 I contacted Dave Smith regarding interest in a Dodge 2500 pickup. I put a $500 deposit on it June 4, 2013 of which we were assured by the saleswoman - [redacted] - that it was refundable if we did not purchase the vehicle. The vehicle turned out to be gas, not diesel as was originally thought and relayed to us. We asked for a list of other vehicles that would fit what we were looking for and never received them from [redacted]. We contacted on June 5, 2013 to tell her we would like the deposit refunded until we found a vehicle that we wanted. No response. We emailed and called her several times and got no response. We were then passed to the sales manager, [redacted] who told us he would take care of it. It is now 22 days since the deposit was taken out and 21 days since we requested it be refunded. [redacted], the sales manager does not return my calls and when I do speak with him, says he will check in and call me back, but never does. Every time I call no one seems to know what is going on and I am getting no responses. This is the poorest customer service I have ever experienced with a company.Desired Settlement: I would like my refund of $500 immediately.

Business

Response:

Review: I purchased a 2013 [redacted] Traverse the end of April. I went in and had them match another dealers price. They did that and asked me if I was a veteran, answer yes. Then they asked me if I was a member of USAA, answer yes. I did not have my membership number but told them that I would get it. That was fine and we completed the transaction. I sent them my USAA number and then they wanted something with the USAA name on it so I forwarded an e-mail from USAA to them with my number on it. That was fine. Two months later I see an unauthorized charge of $750.00 on my CC account. I called and asked about this and after talking with 4 or 5 different people I was told that they needed a different letter from USAA. I called USAA sand they said that they faxed this to them on 2 separate occasions to 2 different fax numbers. Sherry Quick from Dave Smith said that they did not receive the second one but if I give her the phone number etc. she would call and get the required letter. This was several weeks ago when it all started. Since I have called MS Quick 3 or 4 times and left messages to call me and let me know what is going on. So far I have not heard back and I have not had a credit to my CC account. Very poor way of doing business and sure not a good way to treat veterans. The other dealer did not say anything about the USAA discount and the only reason I did not buy from them was they did not have the color we wanted. Everything else was identical.Desired Settlement: Either they send me a check for $750.00 or credit my CC account.

Business

Response:

We are sorry for the confusion surrounding this portion of Mr. [redacted] purchase with our Dealership. In researching and reviewing documents and recorded telephone calls it my hope to provide clarity to what and why this discrepancy arose.

On March 30, 2013 at 7:35 am Mr. [redacted] contacted our Dealership regarding getting information on 2 vehicles. During the course of the conversation the various rebates and incentive were discussed and which ones would be available to him. The amount of $750 that was charged back to his credit card was for a GM rebate that was offered for someone that was a member of USAA. When Mr. [redacted] was asked he said that he was not a member but thought that he was on their list because he had received information from them. It was shared that if he was a member he would qualify for the USAA rebate of $750 and that he would need to provide a letter from USAA which could be directly fax’d to us or he could provide a USAA membership card. Apparently Mr. [redacted] became a member of USAA and secured a membership number but for 2 Vi months we never received the letter verifying that he qualified for the rebate. Mr. [redacted] provided to us his membership # on April 1, 2013.

When this issue was recently brought to my attention I learned that the request to USAA must be made solely by the USAA member. 1 could not request the letter on Mr, [redacted] behalf. Mr. [redacted] shared that he had requested USAA multiple times to Fax the letter but none was ever received. I also provided another Fax number that was located in our Title Department but again nothing regarding Mr. [redacted] was ever received*

Whenever there is a Factory Rebate or Incentive that a customer states they qualify for there needs to have proof and verification that they do actually qualify for that rebate. If the required proof is not available at the time of purchase and the customer is convinced that they arc to receive that rebate we do accommodate the request but we do make it very clear that if the Rebate qualifying proof is not submitted by the customer within a specified time frame that the amount of the rebate will be charged back to the customer which was the case with Mr. [redacted].

On July 11,2013 Dave Smith Motors credited back to Mr. [redacted] the $750 that was chargcd to his credit card. This was done under “Goodwill” as I believe there was confusion surrounding Mr [redacted]s transaction. He received 2 different rebates where it should have been one or the other.

We had hoped that with providing a 2nd Fax number that we would have been successful in securing the USAA verification letter. It never came through and we could not request it on the behalf of Mr. [redacted].

Wc appreciate Mr. [redacted] giving us the opportunity to earn his business and we arc truly sorry for the surrounding confusion with his USAA rebate. It is unfortunate for both Mr. [redacted] and our Dealership not recieiving the required documentation from USAA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their letter is not truthful as I was never informed that they needed a letter until 2 months after the purchase. I gave them my membership number right

after I did purchase the vehicle. They were matching another dealers price and they were told that and they excepted it as is.

They did contact me and show me that they credited the $750.00 to a credit card account that was not mine. Now they are working on getting that straightened out. When I talked with Mrs. [redacted] she said that the dealership was responsible as they handled the whole thing wrong.

I assume that the matter well be closed if and when they credit the $750.00 to the proper account.

Thank You for your assistance in this matter.

Business

Response:

The information that we provided as a response to Mr. [redacted] first complaint is absolutely correct and truthful. Honesty and integrity are of the utmost importance in how we conduct Business at Dave Smith Motors. For me personally, especially in my position truth is imperative to understanding and resolving a concern.

Review: On 4/19/2013 I called Dave Smith's Motors to inquire about the purchase of an 2013 Dodge Charger R/T the spoke with a sales person named [redacted] we discussed some prices and I requested that he take some pics of the car to be sold he told me that in order for him to do that I would have to send $500.00 because they had too many cars, so I called back to speak to a more experienced sales person they connected me to [redacted] we spoke and on 4/20/13 she sent me an email of a very nice R/ T we discussed a price and agreed on 31,161 which was about $8,000 off the MSRP. Time after Time I asked are you sure every time she said yes, so I booked a flight from Denver, CO to Kellogg, ID at the cost of 157.45. I then received an email from Dave Smith Motors of an purchase order, but it was for the wrong car. So I spoke with the finance office and the sales manager who name is Tom. He said that it was an error on there part so I said ok but I need you to send some pics of my car. Tom agreed not knowing that [redacted] had sent pics of the car that I put an $500.00 deposit to hold the car I wanted. I received the pics from Tom the sales manager and it was the wrong car so I called Tom back and stated that I was not feeling that car because it was the wrong car he told me he didn't give a st and I wasn't going to tell him how to run his business. I told him that my car was on the showroom floor and that [redacted] promised that it wouldn't be moved until I arrived. Tom then said there is no Dodge Charger on his showroom floor and that he would refund my $500.00. I stated that I also need my flight refunded because this was not my fault. They sold the car and thought I wouldn't know, come 1,400 miles and have to buy a car. I am warning whoever reads this to be aware because Dave Smith Motors and the associates mention above have no integrity, have very poor business practices, demonstrated very unprofessional behavior. Please before you decide to travel to Dave Smith Motors make sure.Desired Settlement: I would like a full refund of my airline ticket of 157.45 plus cancellation fee of $70.00.

Business

Response:

[redacted] Revdex.com 152 S. Jefferson, Ste 200 Spokane WA 992010

I am sorry for the length of time to respond to Mr. [redacted]’s complaint, In light of his strong accusations towards our dealership regarding our integrity, business practices and unprofessional behavior it was important to review all the recorded phone calls exchanged between Mr, [redacted] and our dealership on Thursday April 18th, 19th, 20th and 22nd, we are closed on Sundays. His accusations are completely out of character with the way we conduct business here at Dave [redacted] Motors. I have reviewed all of our recorded telephone conversations that took place during this transaction.

It is important to insert a statement made by Mr[redacted] as I believe it has a bearing on what he is projecting onto our dealership (the filter he is looking through) and possibility a negative foundation of frustration that was established in his mind prior to interacting with our dealership, On April 19th at 5:01 pm he shared “for the past 45 days, EVERYDAY” he had been working with other dealerships on locating this particular Charger (AWD, RT plus specific features). He was trying to work out deals with several other dealerships. He shared he had been lied to and that it had been very “stressful”! He shared he had been talking with dealerships in Arkansas, Colorado Springs, Jacksonville Florida, Houston Texas, Cincinnati Ohio and Detroit Michigan, He even traveled from Pueblo, Colorado to Denver the week prior to look at a pre-owned 2011 charger RT.

On Thursday April 18 th Mr. [redacted] contacted our dealership in search of a very particular Charger RT. Color and specific features were very important and had to be on the vehicle. The initial Sales Consultant suggested that Mr.

Smith place a $500 deposit on the vehicle to safeguard it from all the other sales consultants while they work on pricing and the securing of pictures on the vehicle. It is understandable that Mr. [redacted] wanted to have pictures of the

vehicle prior to placing a deposit but I believe Mr, [redacted] misunderstood the consultant. We employee 95 to 100 sales consultants and they all have access to sell all of our inventory. Due to the volume of business that we conduct monthly we always give the customer an opportunity to secure a vehicle by putting a $500 deposit down. Without a deposit to hold the vehicle* vehicles have been sold while a consumer is considering the purchase. Mr. [redacted] was very specific in what he was looking for so the suggestion was made prior to going out and securing pictures so that he would not lose the opportunity.

Mr, [redacted] then called in two more times. First with [redacted] and then he Spoke with one of our senior consultants. Due to Mr. [redacted]s unwillingness to answer some simple questions, his aggressive demeanor and lack of respect the consultant thought that it best not to work with him. Mr. [redacted] then called back in and began working with [redacted]. By Friday evening on April 19th Mr. [redacted] decided to go with an “In Stock” vehicle then an “Incoming” Phantom Black Charger. He agreed to place a deposit of $500, [redacted]s last conversation was that day at 5:34 pm. It consisted of her requesting several documents from Mr. [redacted]. She shared she would send out a Window Sticker and that DSM sends the "Purchase Order” directly to the bank and not the customer,

[redacted] understood that everything was in order that night when she left work at 6pm. Mr. [redacted] apparently was under a different impression. Possibly with what he experienced over the previous 45 days and all that stress he might have not been in the best frame of mind when he called in 6:38 pm.

The majority of our Sales Staff including [redacted] had already left for the day.

This is where everything began to unravel regarding the sales transaction* On the recorded call Mr. [redacted] was extremely demanding, rude and disrespectful with the Managers he spoke with and our receptionist. He had been anticipating a “letter of good faith” from [redacted] and had not received it. We are not sure what Mr. [redacted] was anticipating in this letter but no “letter” was sent. He demanded to speak with a Manager. The first manager couldn’t even assist him due to Mr. [redacted]s disrespectful attitude as documented on the recorded telephone call. He then called back in demanding to speak with a Finance Manager, He too tried to calm Mr. [redacted] down and carry on a calm business conversation with him. Everyone that spoke with Mr. [redacted] was met with his demanding demeanor and harsh words, He was encouraged to wait for [redacted] when she returned to work the next day so that she could address his concern.

It is true that originally he received the wrong vehicle information because there were two car deals stored for Mr, [redacted], the original on the Phantom Black and another on the Granite Crystal. Due to the fact as documented on the recorded telephone calls that Mr. [redacted] was not allowing anyone to ask

questions to have a better understanding of what he was requiring and with his harsh nature the wrong deal was sent to him by mistake.

In light of how Mr. [redacted] treated our managers and receptionist through his words and demeanor it was decided it was not healthy or in the best interest of the dealership to proceed further with the sales transaction. On April 23rd at 11 :G8 ana we credited back Mr, [redacted]s $500 deposit. The decision was communicated to Mr, [redacted] by [redacted] that morning at 8:33 am.

It is important to have all the facts and truth as Mr. [redacted] is selecting and presenting how he wants others to perceive his experience. When in fact his behavior with words and demeanor were highly offensive and disrespectful to those that were trying to be professional and assist with his request. To attack the associates he mentioned in this complaint that they have no integrity is quite the opposite, The three managers that Mr. [redacted] spoke with were previously in law enforcement with the local police and sheriffs department. They are men of integrity and genuinely care about our customers. The conversation that Mr. [redacted] states that occurred between himself and our Manager [redacted] did not include the expletive that Mr, [redacted] says [redacted] voiced.

The vehicle that Mr. [redacted] placed his deposit on was not sold to someone else. It was secured in his name with his deposit and set aside specifically for him. Once the decision was made to refund his deposit the vehicle was released back into our inventory,

Upon reviewing a copy verifying the purchase of an airline ticket and its cancellation fee, we will reimburse Mr. [redacted] the expense that he incurred.

Sincerely,

Customer Relations Manager Dave [redacted] Motors

We bought a Chevy Tahoe from Dave Smith Motors. The salesmen we had was great I don't have one bad thing to say about him. As for the car worst one I have ever bought. We drove 12 hours to get this car I have only had it for 6 months and have had nothing but problems with since I got it and that was starting the first day. We have had it worked on and worked on and still it runs terrible. My husband took it to work for his hitch and he don't think it is going to make it back home it had a very awful sound like it is going to blow up. I do not recommend this dealership to anyone. The only thing we got out of it was [redacted]

I drove from Wyoming and saved about 5grand my salesman [redacted] was great he worked around my scheduled day and made everything smooth. This is my second car from Dave Smith and I wou give the a 10 out of 10.