Dave Smith Motors

Review: Purchased a new 2012 Dodge 2500 truck from Dave Smith Motors on March 2nd 2013. I received a 30 day temp license. On April 5th while licensing a motorcycle I ask the licensing lady to look up my vin number [redacted] for my truck as I had not got my plates yet. She said it wasn't in the system and to call the dealer. I did that night and was told I needed to talk to [redacted] in the title dept at ext [redacted]. I was forwarded to her voicemail and I left her a message explaining what was going on and requested a new temp license and asked her to call me back and let me know what was going on. I got no answer on Monday April 8th so I called again and asked her to call me. Tuesday April 9th I called again and left a message. As of 9:25 pm April 10th I have heard nothing. The dealership has my cell number,home number and my email and I haven't heard of anything I need to do or fix. That is the reason for this complaint.Desired Settlement: Immediate overnight temp license for truck and submit paperwork to the state of Washington to get my plates for my truck.

Business

Response:

[redacted] Revdex.com 152 S. Jefferson, Ste 200 Spokane WA 992010

Mr. [redacted]s title work was sent via FedEx to the DMV office that he requested it be sent when he purchased his vehicle. He requested that all title work be sent to Thurston County Auditors. The Title paperwork was delivered to the Thurston County Auditors office on Wednesday, April 3rd at 10;40am. It was received and signed for by *. [redacted]. The FedEx tracking number is: [redacted]

On Thursday, April 11th at 11:22 am [redacted], Manager of our Title Department placed a call to Mr. [redacted]s cell number that he provided to her. She shared the above information so that he would be assured that his title work was indeed delivered to his requested location for processing and where he would receive his plated from.

We are truly sorry for any confusion or frustration that Mr. [redacted] experienced. The documents were delivered 2 days prior to the day that he registered his motorcycle, April 5th. We cannot speak to the internal delay that tire Thurston County Auditors contributed which did not show that they had received the requested paperwork on April 3rd.

Sincerely,

Customer Relations Manager Dave Smith Motors

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

I understand that my problem can not be resolved. Even with the fact that it was delivered to Thurston County on April 3rd, my temporary license expired on April 2nd. It seems that Dave Smith seems to misplace paperwork frequently from what I have read on the Revdex.com site. How does it take 31 days to get paperwork 350 miles? I realize that really nothing can be done about it but would like to see Dave Smith find a better way to process their paperwork. I appreciate your help.

Regards,

Review: I traded in my 2008 Chevrolet Malibu on a 2005 Dodge Ram 1500 on March 23, 2013 at Dave Smith Motors. My sales person was [redacted] and the sales part was relatively an easy process which I was happy with. I have owned my truck 35 days since I bought it and the engine blew up in it on Saturday, April 27 2013. So I called out and asked to speak with [redacted] on Sunday April 28, 2013 which he was not in the office at that time. I got call back on Monday and [redacted] said there was nothing he could do because his supervisor [redacted] was involved in a snowmobile accident over the weekend and dislocated a shoulder. He told me he would talk to him as soon as he could and would get back to me. I was finally able to talk with [redacted] on Friday May 3, 2013. I explained to him what had happened that my truck blew up last Saturday and that I had to have it towed into town. He was more concerned on telling me that he has bought vehicles in the past and have had things go wrong and thats why I should have bought their extended warranty which I was offered at the time of sale. Then [redacted] proceeded to tell me that I would have gotten all my money back if I did not use that warranty I would have been reimbursed at a later date which I was not told at the time of the sale. I did not purchase the extended warranty because they assured me that this vehicle was checked inside and out and that buy accepting that warranty I would have been paying a lot more on monthly car payments and was once again never told that I would be reimbursed at a later date. I did everything I could to work with Dave Smith I even called around to local car repair shops to get different quotes to see if there was any way I could save them money if they agreed to help me out on this. I am just very upset that I now have to spend 6,300.00 dollars on a new motor to be installed on a vehicle that I had bought only 35 days earlier. Having put less than 700 miles and owning this vehicle now about a month is a little disturbing.Desired Settlement: I would like Dave Smith to help pay to replace the motor in my truck that I have owned 35 days and put less than 700 miles on the engine. I believe that in order to make this right they should have to cover this repair cost in full which will cost 6,300.00 dollars.

Business

Response:

[redacted] Revdex.com 152 S. Jelferson, Ste200 Spokane WA 992010

We are truly sorry to learn what occurred with Mr. [redacted] “Pre Owned” 2005 Dodge Ram 1500.

On April 28,2013 Mr. [redacted] contacted our Dealership regarding a mechanical issue that he experienced the day before, He shared that when he was driving up a pass with his 4 wheeler in the bed of his truck that his truck experienced a mechanical failure that required his truck being towed to a shop.

Mr. [redacted] request and complaint filed with the Revdex.com were presented to ‘‘Upper Management” for their review and consideration. Their response after carefully reviewing all of the information and with further discussion with our Pre Owned Department Manager, [redacted], the decision was rendered that they support the decision made by [redacted] due to the following facts:

• The vehicle went through a strict safety inspection. The vehicle passed the inspection prior to placing it on our lot for sale.

• The vehicle was purchased by Mr, [redacted] with a “Buyers Guide” clearly stating “As Is - No Warranty’4. It states “You will pay all costs for any repairs. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle”. This Buyers Guide was read and signed by Mr. [redacted]. I have attached a copy of the signed form.

• The vehicle is 8 years old and a “Pre Owned” vehicle.

• Mr. [redacted] vehicle was equipped with a Lift Kit on it and it qualified for a 48 Month/48,000 mile Extended Service Contract, This

particular Service Contract does not allow for a “Buy Back” option and that is why it was not mentioned by the Finance Consultant. This Service Contract was offered on 3/31/13 at 11:51 AM to Mr[redacted]. It was also documented that he chose to decline to purchase the Extended Service Contract.

Mr. [redacted] was presented with the option to purchase an Extended Service Contract that his vehicle did qualify for. He chose not to purchase one even though his vehicle was “Pre Owned” and 8 years old. We respected his decision to decline the Product.

It is truly unfortunate with what occurred. A mechanical issue whether on a New or Pre Owned can happen at any given time and mileage is irrelevant. New vehicles are covered by a Factory Warranty but Pre Owned vehicles that are outside of the Factory parameters are not covered. The choice was made by Mr. [redacted] at the time of purchase that he would be responsible for any repairs that might occur to his vehicle by signing the Buyers Guide and declining to purchase an Extended Service Contract.

Sincerely,

Customer Relations Manager Dave Smith Motors

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They took a 500.00 Dollar deposit to hold a vehicle on June 27 2013. Salesman ([redacted]) told me it was fully refundable if we did not purchase the vehicle. We chose not to buy and informed the salesman on June 30 2013, and now they will not refund my money. Since we decided not to purchase a vehicle, the salesman and the sales manager ([redacted]) will not return my calls nor will they return my wife's phone calls.Desired Settlement: I would like them to refund me my 500 dollers.

Business

Response:

Mr. And Mrs. [redacted] are returning customers to Dave Smith Motors. On June 27, 2013 they identified a vehicle that they wanted to purchase. They placed a deposit of $500 to safeguard the vehielc while they proceeded forward with the purchasing process. Our dealership employees 90 Sales Consultants so in order to ensure that the vchiclc is inaccessible to the other Consultants to sell an option to place a deposit is offered to the customer. The vehicle is removed from our inventory once a deposit is placed.

The deposit is refundable only under two conditions; first if the customer comes out to the dealership and finds that the vehicle is not what they want or second, if we are unable to secure financing for them. Taking a deposit is a commitment to purchase unless one of the above instances occur in which ease the deposit will be refunded.

Mr. and Mrs. [redacted] did meet the deposit refund policy requirements. On July 17,2013 at 10:11 AM their deposit was credited to their credit card. I spoke with Mr. [redacted] on July 18, 2013 at 1:10 PM and shared that his deposit has been refunded. Wc are sorry for the delay that they experienced.

Introduction: On February 20, 2016, my son and I purchased a 2005 Pontiac Grand Prix from Dave Smith dealership in Kellogg for $7397. Although it was purchased in both our names, I made it understood to the salesman, [redacted] , that I was going to be making all the payments to build up my son’s credit. They advertise 3.3 % financing. My Credit score is 821, my son's is 651. yet they charged me 4.99 % interest on the loan.

Just before we drove to Kellogg, I researched a 2005 Pontiac Grand Prix Blue Book price. I found it was $5,003 to $7,180, with a fair purchase price of $6,092. The price listed for your Pontiac was just under $7,900. We had decided against the vehicle, as the price was too high, but I kept my word to [redacted] that we would be there on Saturday. When we explained that to[redacted]’s supervisor, he stated the dealership only keeps the cream of the crop in used cars and the rest of the trade-ins go to the auction block. He said this car had just been through a 125-point inspection and passed everything, which influenced me to buy it.

Problem: My son, who lives in Metaline Falls, drove the car and liked it. We took the word given to us by their representatives and purchased it for higher than the average price. My son drove the vehicle about 150 miles and called me on Saturday, February 27, to tell me the car wouldn’t start. He worked on the car for about two hours, checked battery connections, etc, then called [redacted], explained the problem, and asked if a [redacted] mechanic could advise him what to do. [redacted] called him back one time and told him a procedure to try, which he did, but with no success. My son tried calling him back three different times, but he would never answer. Since that time, he has had the car checked out at a garage, and by a number of mechanic friends, but they cannot figure out what is wrong. The car started one time, but he called me again this evening to say it won’t start again. Since he purchased this vehicle, he has been late to work on three occasions and is unable to count on his new vehicle starting. I realize this vehicle was purchased “as is” with no warranty. However, the basic courtesy of returning the call seemed warranted. Before we purchased the car, [redacted] stated: “This is going to be the best car purchase you ever made.” That couldn’t be further from the truth. My son is now borrowing a car to get to work. The date is now March 7 and, after trying everything we can find on the internet regarding that type of car and starting problems, the car still won't start. Our next step is to have the car hauled from Metaline Falls to a Spokane dealership to get it fixed. In the last three calls to [redacted]'s my son asked that they call him back. To this date they have not. I am 73 years old and to this date this is the worst buying experience I ever had.

My experience with Dave Smith Motors in Kellogg, Idaho was absolutely horrible. I was only car shopping to see what I might be approved for. Before the salesperson would give me any details or help me out at all, she required that I give her all of my information. I was applying for a LEASE. After my conversation with her, she asked for my credit card information and said IF I WAS APPROVED FOR THE LEASE that they would need my account information for insuring purposes seeing as I was not trying to buy this vehicle. She never called me back. Never told me I wasn't approved for the lease, but took 500$ out of my bank account. When I called about it (took 3 days of voice mail to even get a call back) she told me that I wasn't approved to lease but was approved to buy so she took the money out to hold the car that I wasn't even approved to buy and suggested I look at buying options. I told her I would look and call her back. When I called back, I told her about a car I was thinking about but asked her to refund my money because wasn't sure about it yet and wasn't comfortable with them holding my money while I was just looking. She said that since I found it online, she thought it best to keep the money to hold that car in case I did decide on purchasing that. After haggling with prices and loan rates, I called back and left a voice mail telling her I wasn't interested in her offer and was going to keep looking and asked AGAIN for her to return my money. No call back. I then called every day, at least 3 times. Left her at lease a dozen voice mails and just as many with her manager. Still no returned phone call. Left a message with the head of customer service twice, still no return call. Finally after almost 2 weeks of leaving voice mails, I told the operator that I would not hang up until I was talking to a real person. Finally, the manager gets on the phone and told me that I made a verbal agreement to do business with them, so the money will not be returned to me. I said that I made no such agreement and applied for a lease, not a purchase and was denied the lease. He then told me that since I was approved to purchase that I violated their policies by looking elsewhere; policies that were never once explained to me and no verbal agreement was ever made. He swore up and down I did and told me he would listen to my original call and call me back. Furiously I asked, "Are you sure? Because no one at that company has called me back in 2 weeks." He assured me he would promptly return my call....and he never did. Needless to say, my experience was absolutely awful. I wouldn't recommend these scam artists to anyone.

Review: We (my wife and I) purchased a new 2013 Chrysler Town and Country Mini-Van from Dave Smith Motors. As part of the purchase We had several accessories added to the van including splash guards, heated front seats, remote start, and full molded floor liners. We live in MN so I had to fly out to pick up the van. When I arrived on 7/12 to pick it up the splash guards had not been installed and [redacted], our sales rep, disputed that they were part of the purchase. After a couple of discussions this situation was resolved and the new splash guards were eventually installed. Our larger issue is with the remote start. The incorrect remote start was installed which resulted in decreased and unacceptable key fob functionality. Basically, we need to use 2 different key fobs to get the full functionality. Our sales rep agreed that an error was made and they installed the incorrect remote start kit. I was told they would send the correct kit to us and we could bring the vehicle to our local dealership and they would pay to have the correct kit installed. This was 3 weeks ago and we have received no word from Dave Smith Motors regarding the replacement remote start kit. I have emailed 4 times for an update and left a message with their service dept., but have received nor response. At this point I don't beleive they have any intention to correct their error and would like my money back for the remote start kit, so I can get it corrected on my own.Desired Settlement: I would like a full refund for the incorrect remote start kit we received, including full purchase price and the MN sales tax I have paid. I would also like to be reimbursed for my mileage to and from the local dealer to get this corrected, along with any rental car fees that may be needed.

Business

Response:

I have been in contact with Mrs. [redacted] regarding their situation. We have been able to secure a remote start replacement for their vehicle. We were not able to follow our normal ordering process because every time that we checked it showed that the part was unavailable. We were able to go directly to the product vendor and place an order for the replacement part, I have assured Mrs. [redacted] that once the part is delivered to us that we will expedite the shipment to them. Once they receive it they are to schedule an appointment with a Certified Chrysler Service Department to have it installed. They are to let me know when and where their appointment is scheduled and Dave Smith Motors will make arrangements to handle any costs associated with the replacement.

We are truly sorry for any inconvenience or frustration that this has caused Mr. & Mrs. [redacted].

Sincerely,

Customer Relations Manager Dave Smith Motors

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9652236, and things are moving forward. We are still struggling with communication from the dealership and have not received the replacment part yet. I do not want to close this until the situatioin has been completly resolved because I have very little trust/faith in the delaership following through.

Regards,

[redacted]l

After contacting the sales staff and driving for nine hours one way to pick up a vehicle I came across several issues.
The first issue was I arrived at 8 AM when the dealership open and they would not except my banks guarantee of the check so I was there all day until 3 PM before I can leave with my vehicle.
The second issue was upon signing the paperwork they raise the price of the vehicle up by $3500. If I wouldn't have been so tired from the drive and sitting there all day I would not have purchased the vehicle.
I would stay away from this dealership at all costs. They are typical dealership trying to scam people out of their hard-earned money.

Review: I gave them a $1000 to look for a car. We decided against the car. They won't return the money.We didn't sign anything. Everything was done over the phone.Desired Settlement: Refund the $1,000

Business

Response:

On 8/21 Mr. and Mrs, [redacted] contacted our Dealership regarding purchasing a 2014 [redacted] Traverse. They were considering placing a Special Order in order to get all of the features and options that they desired.

They also consider doing a Dealer Locate on 8/23. The Dealer Locate that was found would provide to them everything exccpt the Roof Rack which could be installed as an Aftermarket part but would allow them to take advantage of the Manufacturer rebate available at that time. The Deposit of $1000 for the Special Order was going to be moved to do the Dealer Locate, Through their authorization we began the process for securing the vehicle from another Dealer and proceeded forward with securing financing.

On 8/26 our Finance Manager contacted them and discusscd their financing approval.

On 8/28 Mrs. [redacted] called in sharing that they decided against purchasing any vehicle and requested that their deposit of $1000 be refunded. Since the physical Dealer Trade did not go through as we were waiting for the other Dealer to select a vehicle from our inventory we have refunded their deposit on August 30,2013 at 11:10 AM.

Review: I found a 2007 [redacted] 2500 with a [redacted] Sport 6.7L on the ninth of Jan 2014, I contacted a Sales associate [redacted], didn't get his last name.. he needed a 496.00 refundable deposit to hold onto that vehicle, until the next day so I could drive there and check it out. Since I was from out of town he promised to have the vehicle there first thing in the morning waiting for me, they had to jump it and the check engine light was on after waiting 3 hours for it to show up and still wasn't fixed nor had any idea for the check engine light, the truck literally had cosmetic parts about to fall off with a lot of scratches and dents that wasn't mentioned online, it was noticeable previously chipped and not maintained well, there were lose wires inside the engine compartment that arced when moving them around at the same time they asked for a price over NADA value, insultingly they wouldn't come down more than 1000.00 still over NADA... I found another vehicle in better shape they asked 6,000.00 over NADA which they dicked me around on and waited over two hours while the salesperson disappeared and no one would help. I gave up and left. that after noon I called back to get my money refunded and [redacted] my sales associate he was on it and I would see the credit in the next day or two, 5 days later its still not refunded and they keep telling me its processed Wellsfargo has no record of the money pending for the credit back..Desired Settlement: Refunded, the public should to be aware of this deceiving crooked dealership.

Review: We went to Dave smith to purchase a new vehicle. We knew EXACTLY what we wanted and even called ahead to make sure they had exactly what we wanted. So we told them we were on our way to pick up our new truck. We drove to Dave Smith and had to wait around almost 3 hours with a 4 month old fussy baby for them to find our new truck. When they FINALLY found it we looked at it, noted a few minor issues with paint and the driver door, and went in to do paperwork. We understood that we would not be able to pick up our vehicle for a few days because they needed to fix some minor things and we added a few accessories. One week turned into now 2 weeks. They took a $500 holding fee and still have NOT delivered our vehicle. The problem is I have searched HIGH & LOW, Dave smith is the ONLY dealer within 1500 miles that has the vehicle we are searching for (and I think they know it). As of today our truck is still not ready to deliver. We have spoken with our salesman, His manager, the financial manager, and the customer service manager. Our truck is still not done, we are not being compensated in anyway & we have been down to one vehicle for 2 weeks now. Having one vehicle is hard when we both have very different jobs. I will NEVER recommend this company to ANYONE and I will steer anyone well away from them. Their service has been horrible, responding to calls has been horrible & none of them have the same story as to why we do not have our truck.Desired Settlement: Something would be great. A letter from the owner acknowledging this issue and the run around, compensation of some sort. We have been waiting for our truck for 2 weeks.

Business

Response:

[redacted] is the Fiancee of [redacted]) and who was intending to purchase a vehicle from Dave Smith Motors. Mr. [redacted] called and spoke with one of our Sales Consultants that he had been friends with for over 25 years. He was looking for a very specific vehicle and had located one at our Dealership, Unfortunately that specific vehicle had an open warranty claim on it when it arrived to our Dealership from the Manufacturer. This required repair work to be completed. The work could not be completed without an authorization from Chrysler Motors. Wc could not give Mr. [redacted] a firm date and time in which the repairs could be completed as we had been experiencing delays of up to 2 weeks for authorization from Chrysler. What we could assure them of was that as soon as we received the authorization we would do the best that we could to expedite the repairs.

When we did get the approval for the required repair work it was completed and the vehicle was sent to our accessory department for the installation of their requested accessories. It was at this point that the anticipated delivery date could be set for Friday July 19th. Everything was proceeding on schedule with only the Bedliner and Truxcedo Tonncau cover left to complete. Unfortunately our Turboliner machine malfunctioned on July 19th and we were unable to complete this item. This obviously impacted the scheduled delivery date for Mr. [redacted]. We were able to repair the Turboliner machine and applied the Turbolincr which allowed us to install the Tonneau cover on Saturday July 20th. One day after the original scheduled date.

[redacted] had called in on Friday night the 19th and spoke with one of our Mangers regarding what has occurred. She called in on Saturday the 20th wanting to speak with someone else. 1 spoke with her at 11:24 am regarding her concerns. We went through the entire experience again as I was ftiily aware of what was happening with their purchase. I also knew that Dave Smith Motors was absorbing the $450 expense charge for the Turboliner.

This was being done as compensation as we could not accommodate the delivery date of Friday the 19th'

[redacted] had expressed that they had to take delivery of the vehicle that day, the 20th. If they could not then they would back out of the deal due to their

Since 1965 - "A Nice Place To Do Business-lts Where Friends Meet 

schedule. I contacted [redacted] at 1:46 pm to let her know that Mr. [redacted]s Ram was now ready for them. She shared that they were heading to Bonners Ferry and would not be there to pick up the vehicle-

Our Sales Consultant contacted Mr. [redacted] and it was decided that the paperwork would be sent out to him lor review. The vehicle would be delivered to him once all paperwork was signed and returned to Dave Smith Motors. Our Finance Manger contacted Mr. [redacted] on Monday July 22nd at 1:13. Tile purpose was to review the contract and discuss any additional products that he may want to purchase, They spoke for 31 minutes. He decided to purchase GAP and a Service Contract and have them added to his contract. The paperwork was then mailed out to Mr. [redacted]. Qn July 24th at 9:48 AM [redacted] called in and said that those 2 additional products need to be taken off of the contract. A new contract was put together and sent out again for Mr, [redacted] to review. We received the Revdex.com Complaint on July 25th where [redacted] expressed very strongly her opinion surrounding the purchase transaction.

Mr. [redacted] vehicle was available for delivery one day later than originally scheduled due to a malfunction of our Tuboliner Sprayer. The vehicle was not available to be sold initially as we were waiting for authorization from Chrysler Motors so that we could resolve the identified issues that were on the vehicle from the Factory. It was an open warranty claim. When they chose the vehicle on July 13th we had no idea how long they would need to wait until it was completed.

It is very apparent by [redacted]s strong opinions and statements that we have failed to meet her expectations. We worked hard to meet their time frame and to comply with their request. We are in the business to sell vehicles and in the process ensure that all of our customers are satisfied with the experience. It does not make any sense that we would intentionally delay a delivery of a vehicle to a customer and risk upsetting them. Wc kept Mr. [redacted] informed on the status of his vehicle throughout the delay. We accommodated his changes to the Contract when he added products. Wc changed the contract when requested to remove the products. We informed him when the delay occurred. Wc did not hide or fail to disclose any tiring from Mr. [redacted]. We just could not meet their expectations.

It is unfortunate that we were unable to complete the transaction with Mr. [redacted]. As our Founder Dave Smith said “I don't want any part of a transaction that isn't good for both the Buyer and the Seller”.

Customer Relations Manager Dave Smith Motors

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9636683, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My complaint stands. [redacted] is a large volume dealer and we understand this. A complaint is still a complaint. At the end of the day [redacted] was unable to buy a vehicle from [redacted] Motors due to my complaint. It is very unfortunate and looking back I regret writing the report when I did. I should have waited until things played out to a close to see how the remainder of the transaction went. [redacted] is still being contacted by said salesperson and he is slandering my name. He has been asked to back up his accusations of me and still cannot produce anything yet continues (as of 8/14/2013) to bad mouth me. We are very aware [redacted] is not driving the truck in which he intended to purchase. We do not need any reminders of that, we are also aware it is due to my complaint that that occurred, yet again we do not need any reminders.

To [redacted] I would say I tried to contact the General Manager [redacted] & [redacted] but was unable to do so. When things get to the state they were in and disrespectful messages were coming across to customers one of the two of them should have stepped in. The customer service lady was helpful to a degree but I was the liaison between [redacted] & [redacted]. That is my job, my job is to make things happen and happen before a deadline comes and goes. We needed to have the truck in our possession by a date because of previous plans, that day was pushed back and was changed to the date they were delivering the vehicle. That gave us NO time to register and we were going to be out of state for 4 days. We could not very well drive around without plates & registration. The sales person was informed of this and from the sounds of it, it was not addressed with his managers.

It would have been nice had things turned out differently however I do not see [redacted] working with their customer to do so. If what the Salesperson is saying is true, [redacted] people should have never spoke to me about the deal period, though I do appreciate them doing so. They should have contacted [redacted] in regards to it all. Had the transaction turned out differently there would be no bad review on my part towards [redacted], I would have accepted the resolution and that would have been it. As it sits I was never contacted in regards to my complaint. I was under the impression the Revdex.com was a place to give an opinion Good, Bad or indifferent. Ask for a resolution which is exactly what I did. I see their resolution was to pull the deal and let [redacted] know they will not be doing business with him in the future. I regret to inform you Revdex.com that MY complaints resolution was never directed thru me. My Fiancé lost out on a vehicle we searched high and low for, word of mouth is a very powerful thing. I will be checking your site from here on out before doing any large transactions with any more companies.

However a complaint is still a complaint and I do not see this being resolved. He is still not driving the vehicle. There is no resolution to this complaint, it just sits as a complaint about [redacted] Motors, they have not done right by [redacted] nor myself, just refused to do business with us.

Regards,

Business

Response:

It is unfortunate that we could not reach a mutual agreement on the purchase of a vehicle with Mr. [redacted]- We strive to deliver a vehicle that is in showroom condition to all of our customers. When there is damage it is our policy to have it corrected. This takes time. It is always our intention to meet and exceed our customers expectations and our Customer Satisfaction Index validates that we do a very good job in doing this.

At times in a business relationship things may occur that will cause one or both of the parties to question whether it is in their best interests to continue with the relationship. When that happens one option is to end the relationship with mutual respect and part ways. We wish Mr. [redacted] the best and thank him for the opportunity to try and earn his business.

Sincerely,

Customer Relations Manager Dave Smith Motors

I had heard of Dave Smith and that their prices were good. I decided to give them a try when I started looking for a new Jeep. I began communicating with a sales rep over the phone and he was initially very responsive and got back to me quickly. I was coming from out of state so I wanted to make sure everything was in order before I made the long drive over. As we discussed a particular vehicle they had in stock, he mentioned that they sell several hundred vehicles per month and suggested I put a small deposit down over the phone to hold this vehicle. That would prevent other sales staff from selling it. Sure, that made sense to me and I was happy to do it. That's when the communication started to break down. The minute I had placed a $500 deposit, I wasn't receiving callbacks as promised. I'd ask the sales person a question in the morning, was promised a call back that morning, didn't get one at all. So I called back that afternoon and he said he would "walk down and check right now, and call me back". Of course I didn't hear anything. I called him back that evening and he said he's either call me back that evening or first thing the next morning. Since I hadn't heard anything by the next afternoon, I called the sales person, who wasn't available, and left him a voice message to cancel the deposit on my card, and that I'd decided to do business somewhere else.
I thought I would just chalk it up as a communication issue and be done with it. But now I feel like there's a bit more to it. The $500 deposit has yet to be returned to my card, and it's been 3 weeks. Now I feel like this might be a systematic approach to dealing with people. The minute they received a little bit of money, they didn't feel like they had to work all that hard for the sale. Then once they didn't didn't get the sale, they would just keep this deposit.
It's something I can and will remedy through my credit card company, but beware of this. I wouldn't suggest giving any deposit over the phone. I trusted they were a solid business. I learned my lesson.

Review: My Fiance` [redacted] and I bought a 2012 Jeep Wrangler from Dave Smith's last summer. We traded that vehicle at another dealership here in Spokane the end of March. When we purchased the wrangler, we opted to purchase the Gap Insurance, knowing that we could cancel the Gap if we were to trade in the vehicle and get a partial refund. The cancellation can only be done at Dave Smith's. Since we live in Spokane, [redacted] called Dave Smith's on May 12th or 13th and spoke with a guy named [redacted], who said he would email the cancellation form to us. This was over 3 weeks ago. [redacted] called him again after a few days and he said that he had passed it onto some lady (no name given) and said that she would be getting in touch with us to get the cancellation form. No call from such said lady. Called [redacted] again (since the name of the lady was not given, he is our only contact person), left a voicemail for a call back. He never called back. Tried calling again a few days later and again left a voicemail. Still no call back. Sent an email on June 3rd requesting that he get in touch with us to get us the cancellation form as soon as possible as we only have 90 days to cancel the Gap insurance before we forfeit the money. We still have not gotten a call back or an email. We are running out of time as we only have until June 30 to cancel the Gap Insurance before forfeiting the money from the purchase.Desired Settlement: Requesting that [redacted] contact [redacted] or I and email the Gap Cancellation form ASAP so we can get this cancelled and get our refund.

Business

Response:

Review: March 1 of 2013. My father traded in his 2004 F-250 for a brand new 2013 Dodge pickup at Dave Smith Motors (DSM) in Kellogg Idaho. I bought the 2004 F-250 than back from DSM, my father as a co-signer. I flew from Colorado to make this purchase, as my dad drove from Washington. When we got there I felt that we were just another "deal", that they strictly just wanted to get it over with. Which I was okay with until they took 3 hours longer than what they had told us. I had to be in CO the next day so it really messed up my work schedule. Just not very considerate of them. I had a 30 day temp. license. By the last week of March I was calling DSM asking why I hadn't received my package with all the paperwork I needed to title my truck. They were AWFUL at calling me back, putting me on hold forever and just transferring me around. It was super annoying especially since I was working 7 days a week and about 10-12 hours. I had no time to spare, again they weren't considerate. They finally overnight the paperwork I needed. The next day I went in to get my truck licensed and the lady at the DOL said all the paperwork was done wrong. AFTER I had waited HOURS in line. She gave me a 45 day temp license but to get it I had to pay sales tax ($980.00). I had to pay a fee to use my debit card, and put multiple accounts together. She also typed up what she needed to get my truck licensed. Which I than sent back to DSM, using there fedax account. It is now at the end of those 45 days. I haven't heard anything back from them, and my truck is still not licensed. I am beyond furious and do not want to ever deal with this company ever again. They do not know how to do their job right, or realize that some people are relying on them to ACTUALLY do their job. The 'gentleman' that was our sales guy was Reuben. He was working a few other deals when we were there, so his attention was not directed right towards us. I will NEVER purchase a vehicle thru them again. I rather pay more for a vehicle, and get great service.Desired Settlement: They need to send me another 45 temp license, as I can not drive my vehicle right now since the temp license I have was for the month of May. I want them to have 5 different people go over the paperwork to get my truck titled and make sure that EVERYTHING is correct. I want all the paper work within a week. If my truck is not licensed in 2 weeks because of paper work issues. I will be putting together another complaint. I want them to pay me back for the fee I had for using my debit card.

Business

Response:

Review: I purchased a Dodge Ram truck with 4 different types of warranties in August 2014. I sold the vehicle at the end of July 2015 and notified Dave Smith Auto. Jan K[redacted] is the contact person who advised me on August 10, 2015 she informed me Chrysler was issuing 4 separate reimbursement checks totaling over $6,000.00 and I should get them within 7-10days. After 2 weeks I informed Jan no checks were received and found out they sent them to the wrong address so correct address was given and again was told the checks were going out that day (WED 8/26/15). On 09/03/2015 I sent her another email advising her still no checks and was again told they would out in the mail on 9/4/15. To date I have not received any reimbursement checks!Desired Settlement: This has drug out way too long and feel all of the checks should be sent via overnight mail ASAP without any further delay.

Business

Response:

I just submitted our response to Revdex.com regarding Robin B[redacted] concern. It clearly explains what occurred and why. It was nothing that Dave Smith Motors created but worked on her behalf with Chrysler. On September 15, 2015 we received an email from Robin b[redacted] sharing that she finally received her four checks from Chrysler when she cancelled her Warranties. Robin B[redacted]' whole issue was created when she provided to us her NEW address and she left off one of the digits by mistake.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10809427 and find that this resolution is satisfactory to me.

Regards,

Robin B[redacted]