Dave's Car Care, Inc.

They are even better than they were the last time I had repairs done on my car. I always go back to a positive experience and Dave's Car Care has been all of that and then some. I had some work done that would aid me in passing inspection, and they did the work. But get this...they took the vehicle to get inspected for me! I was informed that they wanted to make sure it passed before they returned it to me. Not only was it above and beyond the service I expected, but it was a BIG time saver for me. I look forward to having them work on my vehicle should I ever require more repairs.

In response to Mr. [redacted] complaint, we did the initial testi ng as requested. We did a 5-gas analysis and smoke tested the evaporative system. Based on the results of these diagnostics (results attached) the EGR Valve was, in fact, inoperative and needed replacement in addition to...

the broken T-fitting. There would be no reason for us not to give him the breakdown of our estimate if requested. A copy of the estimate is attached.We video tape the activities in our facility and were able to go back to the video tape of when Mr. Holsinger came into our facility. All questions he asked were answered. We have included a copy of the video on the enclosed DVD. If you put tlus DVD in the computer, select the "[redacted]" folder and then select the [redacted].exe file. It should automatically play th e video. After watching the video, it should be noted that at no time did Mr. [redacted] request a detailed breakdown of the estimate which was, in fact, for $834.38 not for $1 ,000. The estimate is based on OEM parts. The labor hours are based on industry standards for the projected work to be performed. The industry's standard procedure to replace the fuel tank t-fitting does generally require the tank to be removed and reinstalled. As far as the EGR Valve is concerned, we NEVER lie about what needs to be done. Our technician tested the EGR with a vacuum pump and tested the EGR diaphragm, which failed. In addition, the EGR works off back pressure from the exhaust system. Based on that test, there was no change in the pintle movement indicating the EGR valve was bad, plus a potential blockage.Mr. [redacted] states he then performed the work himself based on the results of our diagnostic tests and was able to then pass emissions. We certainly earned the diagnostic fees for the tests performed.

This complaint has many false statements in it and since we have had some very heated communications with this customer, we would appreciate...

it if you would request from him all invoices regarding this complaint as well as payments that he has made. Once we receive these, we will have a complete response to his complaint.
 

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I HEARD NOTHING BUT GOOD THINGS ABOUT DAVE'S SO I TRIED THEM. MY 97 F-150 RUNS GREAT KNOW THANKS TO THEIR STAFF. THANKYOU

I just went to Dave's Car Care and had excellent treatment. Keenan and the technicians were able to find the probelem and fix it for a reasonable price. Previoiusly I had gone to [redacted] which was a complete waste of time and money. I highly recommend Dave's Car Care. They are very knowledgeable and helpful and fair. I would give them the highest rating

Very friendly and knowledgeable staff with a super clean shop, car was repaired quickly and correctly, [redacted] went above and beyond to provide great customer service, again thanks and I would highly recommend them [redacted]

The worst customer service I have ever experienced in 40 years ....... Did-Honest , Rude and Very Unprofessional .....
The service advisor's do not communicate well , do not follow up and are not trustworthy .........
I took my car in to [redacted]'s after calling first to have my rear view mirror re-attached , they said they could fix no problem bring the car in ....
Took to shop early on a Saturday Morning and asked the shop to take a look at my fog light as well as it was broken .....They advised that they would and call me ...... they never called me , I contacted them 3 times thru out the day and was told the mirror was fixed and was quoted $66 for that repair .... but they found a few issues with the lights and it would be around $200 to fix the fog, a issue with the third brake light , a light our in the tail lights and a bul replacement for the front .......
They advised I could leave the car they would keep it inside , get the parts for the repairs and would be ready on Monday ...........
Got a call on Monday morning , now the repairs jumped to $600 ..... I advised for them I just wanted to fix the mirror and would be by to pick up car in the afternoon ...When I arrived at the shop , I was now told the mirror had not been fixed and the car was apart ......
I asked why I was told the mirror had been fixed and why the car wasn't ready as I declined to have the extra work performed at this time .... No explanation other than they were busy and had other cars to repair .....
I asked to speak to [redacted]'s as I found this unacceptable , [redacted] was aggressive and extremely rude and did not listen to what had happened or the timeline and pricing quoted by his staff...
[redacted] thru My Wife and I out f his shop and would not listen to our version of events ...
Later that Day , [redacted] called and apologized and told me to bring car back and give him a second chance because his shop failed us and he would repair the mirror for no charge ......
Reluctantly , I returned to the shop after they called to tell they the $9 bracket to fix ...... but once again , even tho I was the first customer in the shop and had waited over a week . I was told I would to leave the car all day ....
At this time I asked for the bracket , I would purchase it and repair the car myself as I did not agree to have to wait all day for a repair that was already supposed to be done....
After 20 minutes , I was told that I could buy the part or have it , only the shop could fix .........
I went to the auto part store and spent $15 for the bulbs for my lights and the adhesive to re-attach my mirror ........$600 for a repair that cost $15 !!!!!!!!!!!!!i
DONT TRUST THIS SHOP !!!!!!!!! DO NOT TAKE YOUR CAR TO DAVE !!!!

Very fast diagnosing the problems with my car. Called to let me know what was wrong and expected time for it to be fixed. Great customer service, very professional and respectful business. Free car shuttle while your car is being fixed is a very nice thing they offer! Would definitely refer anyone with car troubles to them!

As an additional follow up to the complaint filed by Mr. [redacted]. Per our records [redacted] approved the work to be performed.    Our technician saw a message on the instrument panel indicating a right rear stop light failure and front park front light failure. He also scanned the rear signal activation module and found multiple DTCs (Diagnostic Test Codes). He removed the right rear light housing to inspect the sockets and circuit board. He found no burned bulbs or connectors. He researched the TSBs (Technical Service Bulletin) regarding this topic for this vehicle.  He found TSB# LI82.10-p-045622 applied to this concern. He then requested more time to investigate the front parking light failure message since it was getting late in the day. The customer rejected any further service at that time and no further diagnostics were completed.  Our technician spent his time researching the issue in detail and the $99.00 fee was well earned. I would request that the Revdex.com not consider this as a complaint on record as the complainer was not, in fact, the customer.  [redacted]

I typically take care of my cars on my own, but when I know I am not able to make the repair in my garage, I have to turn to the professionals. Dave's Car Care is located near my work and I made the appointment with them. Professionalism is the motto for this company. I was impressed from the moment I scheduled the appointment. When I walked into the lobby of this business, I was floored. The customer lobby is like a showroom: diamond plating, bright, and CLEAN. If you ever went into an auto repair shop and it was dirty and messy, you know what I am talking about. This is important to me because of my personal attention to detail. If the Lobby looks likes this, I know the mechanics work area is also clean, organized and Professional. Keenan and Dave were friendly, informative and Professional. For reference, I had the oil pan gasket replaced on a 2000 Jeep.

My Jeep was ready for pick up. I noted the car was clean and free from oily mechanic fingerprints all over the car. You know how annoying that is.

About a week after the repair was made, I received a check in the mail from Dave's Car Care. The check was for a refund for a part that I was originally charged for, but was actually not used in the repair. Need a TRUSTWORTHY mechanic?? You found the right business. They audited their own invoice, found an error, and refunded the money!!!! Professionalism at its best.

I will be back for any of my vehicle service needs, and will recommend Dave's Car Care to any of my family and friends.

Daves Care care was upfront with the cost, very friendly, on time,Thank you the Mechanics are great, service is excellent

Review: I contracted [redacted]'s Car Care to trouble shoot issues with my car. The diagnostic fee was $100. If I choose them to perform the necessary work, the fee would be waived. They determined that my car needed a new clutch and manual transmission. They supplied all the parts and labor. I was given a firm cost of the needed repairs. [redacted] told me not to go to some place like [redacted] because they won't give you a firm price and once your car is taken apart, you have no control of the situation.

In the process of the repairs, I received several calls. They recommended replacing the rear main seals and output shaft seals. They stated that this is normally done when the transmission is out to save on labor costs. These costs where not included in the initial quote but I agreed to them because they made it seem practical. They also suggested that they inspect the rear differential to be safe. This also resulted in additional costs. They determined that nothing was wrong with the rear differential. Why weren't any of these costs included in the original estimate, especially if they are commonly performed at the same time?

When I got the car back the first time, there was still a power lag when accelerating which [redacted] said they would address. He went on a ride with me and agreed the problem was there. He apologized because 3 people had test driven my car and didn't notice. To fix this they replaced an ignition coil, spark plug wire set, and for some reason, 4 units of transmission fluid.

I have gone back to [redacted]'s for many ride-a longs to trouble shoot all of the issues at least 3 times.

The car still has difficulty shifting into reverse and there is a rubbing noise in 5th gear. I drove [redacted], a technician who did much of the work, around the area so he could hear the issues. He agreed that he could hear both problems. When we returned to the shop, [redacted], the owner said that he spoke with [redacted] and that the only problem was that I had taken the shift boot off. How is it that [redacted] acknowledged the sounds to me yet when I spoke with the boss, he claimed that [redacted] didn't hear anything? [redacted] got in the car a tried shifting into reverse and said there was no issue! What motivation would I have to make up theses issues? [redacted] says that there is nothing wrong with shifting into reverse and that the sound is coming from the rear differential and for $900, they can fix it. I asked if the warranty would cover any of my problems and the answer was no, that would be fraudulent. I already paid them to inspect the rear differential and there were no issues!

My thought is that the transmission they installed was not properly tested or inspected beforehand and that it is the reason shifting into reverse is difficult as well as why there is a sound while in 5th gear.

The last time I had the car in, [redacted] said put the shift boot back on and we will go for a drive. I asked what the shift boot had to do with shifting into reverse but he refused to address that. The shift boot is merely an aesthetic part which offers minimal sound insulation from the bottom of the car. Putting the boot on will only mask the sounds I hear and make them more difficult to locate. That is not "fixing" anything.

I told [redacted] that I was unhappy with the work, asked about my warranty and if I could have another [redacted] car care center give me a second opinion. He said you are on your own with that. The situation in the office became quite tense. As I walked out, I stated that they would be hearing from me in one way or another.

[redacted] followed me out to my car and exclaimed that if I tried to do anything, remember that I asked them to commit fraud!

Before filing this complaint, I tried to seek remedy through the national warranty center. Because the work was done with 25 miles of my house, my only choice is to go Back to [redacted]'s.

Their shop advertises parts and labor warranties for the work that they do. I assumed this to cover ALL of the work done on my car. I did not receive a copy of the warranty until I paid my bill. It was not until they had my money that I was able to read on the warranty that transmissions are EXCLUDED! That is an absurd misrepresentation. When [redacted] originally told me the car needed a new transmission, he suggested I supply it. I told him of a national company online that sell them with a warranty and covers shipping, including sending the core back to them. He mentioned that the labor wouldn't be covered under the warranty and to stay off the internet. I paid more money to have [redacted]'s provide the transmission under the assumption that it, and the labor would be covered. I was willing to pay his markup for piece of mind.Desired Settlement: I would like a full refund on all of the work performed on my car. The issues, though no longer as extreme, are still not fixed. I was treated like a villain when it came time to seek resolution, and I have no trust that this company would satisfactorily repair my car at this point. For some reason, [redacted] has made this personal and I don't appreciate his attempts to intimidate me.

Business

Response:

We take all complaints very seriously, including this one. However, I would like to address a number of issues.

First, the customer was never told that the diagnostic fees would go towards the cost of the repair. The diagnostic fees we charge are never rolled into the repairs. That cost is a separate charge for the technician’s time and expertise to diagnose the customer’s complaint.

Second, the rear differential inspection was not suggested by us, but requested by the customer. He was told that if there was aconcern with the differential, we could inspect it at “X” cost. Per the inspection, there were minor issues discovered, but no safety or operation issues were found. He was given an estimated cost to address the differential at the same time as the other repairs to save on labor costs.

When Aaron picked up the car the first time and brought it back, there was not any noise in fifth gear, but the transmission reverse failed. It was then disassembled and repaired. On the test drive we felt a misfire in the fifth gear. As a customer satisfaction, we replaced the coil twice for him having to bring the car back.

After returning to us for the 3rd time, there was no mention of an issue with a noise in 5th gear.

Aaron told me he had work done at a shop in Salt Lake. I responded if it was a [redacted], they had a nationwide warranty. He had the manager of [redacted] call me about the rear end noise work they performed on 11/13/13 and the service they performed on the rear differential on 3/25/14. Left rear axle seal noise was howling, they stated there was no warranty.

The customer also does not mention that the ignition coil, plugs and wire set along with $30 worth of gas were installed in the customer’s vehicle at no charge to him.

He does not state in his report that the shifter boot had been removed prior to his last visit to our facility. At this point, when he came in for the third time with issues, I, [redacted], stated that the customer could get a second opinion from a Ford dealership and if there was a confirmed issue directly related to our repairs, we would definitely address it.

If Aaron would replace the gear shift boot and other items that were removed from the vehicle (see attached diagram) we would be happy to do a test drive with him. Having those items removed, there was no way to differentiate the normal noise of the transmission working properly and any abnormal noise or street noise that was heard.

After the repairs to his vehicle were made, Aaron called and asked if the rear end could be done under the “peace of mind warranty”. He basically was asking us to defraud our own warranty company. We explained to him this could not be done and we would be happy to given him the best price we could for the rear end work.

With his mindset to try to defraud our warranty company, removal of the shifter boot prior to his last visit to our shop and lack of full disclosure of what we provided him, we believe this complaint is without merit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am dissapointed that [redacted] has chosen to accuse me of fraud rather than to make any effort to specifically address issues noted in my initial letter.

The lingering issue that bothers me the most is the misrepresentation of the warranty for the parts and labor. I was intentionally misled, by what appears to be a standard business practice there, that the transmission would be covered under their nationwide warranty. I would not have a chosen a premium [redacted] center to replace my transmission if I knew in advance that it would not be covered by any warranty whatsoever. Again, I was only given a copy of the warranty after I paid for the work. I can overlook the misunderstandings, disagreements, and even the poor customer service but I feel that I should receive a warranty on the transmission including labor. I have attached a copy of the warranty which is found on the BACK page of the invoice.

If the Revdex.com feels that that this type of misrepresentation is acceptable, especially by its 2014 ethics award winner, then I guess there is nothing more I can do. If this misrepresentation is deemed inappropriate, or as I see fraudulent, then I think some type of compensation is to be expected.

Regards,

Business

Response:

As we have stated previously to Mr. [redacted], if there is an issue with the transmission we installed, we stand by our warranty and would be happy to take another look at it for him. At the time of our last inspection, we found no issues with the transmission. Our warranty is 24 months / 24000 miles, if he takes it to another [redacted] location and they find a issue we will honor our warranty.

Review: Work preformed and charged for by Dave's Car Care: Within 300 miles of the repairs done at Dave's Car Care, the car was back in the shop at a garage in [redacted]. Since both shops are [redacted] Certified Car care garages, I had the car taken to the other shop on a wrecker as it would not run, this was not covered under the warrenty. Since [redacted] has a warrenty on the work and parts used , some of this was paid to the new shop. Warrenty would not cover the following work due to Dave's negligence or incompetance

When the new shop started on the work they discovered that the work supposedly preformed by Dave's was not done. Here is a list of the work that we were charged for that was not done.

Fuel tank to clean and replace fuel. Fuel injection filter remove and replace. Fuel injection service. Throttle body, diagnostics, enviromental fee, gas and container for disposal. These items were not paid for by warrenty and have had to pay again for these services. Due to a modification of one of the parts on the fuel sending unit has to be replaced.

Cooling system flush, either not done or was done incorrrectly. Per an e mail from Dave's car care for a 1988 Pontiac Fiero from ALLDATA Repair, the work was not done according to the information given in this printout..

Summary: Having to pay twice for work done. Loss of our vehicle for 5 days. And in addition, having to pay for parts that were modified,by replacing them with new ones.Desired Settlement: Refund from Dave's Car Care in the amount of $1826.39. This amount is for work that warrenty would not cover that has been paid for twice and for the parts that were modified that failed, plus the wrecker.

Business

Response:

This complaint has many false statements in it and since we have had some very heated communications with this customer, we would appreciate it if you would request from him all invoices regarding this complaint as well as payments that he has made. Once we receive these, we will have a complete response to his complaint.

Daves Care care was upfront with the cost, very friendly, on time,Thank you the Mechanics are great, service is excellent

I want to thank Dave's car care for their excellent service. they were very helpful, informative and professional. I would recommend their service to anyone.

Review: I took my 2005 Honda Element to Daves Car Care on March 4, 2016 to have both strut mounts replaced because the car had a slight pull to it. I was guarenteed by Randy that by replacing these I would no longer have a pull so I agreed to have them done and paid $745.88. When I went to pick up the car they had told me that it was driving perfectly straight and that they had tightend some bolts on the sub frame, which I did not get asked if they had my permission for. After getting the car back, the pull was worse than when I first brought the car in. So the next week I took the car back to see why it was pulling so badly. I was told that they could not figure out what was wrong with the car because everything in the front end looked perfect and was all tight. I was told the alignment was perfectly in spec and the car should be driving straight and they cannot figure out what's wrong except there could be a possibility of a radial pull in all 4 tires. I then took the car to [redacted] where the tires were purchased and had them checked out and everything with them is fine. I then took the car back to Daves and they claimed it was the alignment that was out of spec. They did another alignment and the car is still pulling! At this point I want my money to be refunded to me so I can take the car to another shop to be fixed properly. If I had never been guaranteed that replacing the strut mounts would fix the issue I would never had agreed to have this repair done. Also just to mention I have had my car to Daves about 3-4 times regarding the same issue.Desired Settlement: I would like to have a refund so that I can take the car to another shop to have the repair done right.

Business

Response:

We agree that Ms. [redacted] did return on two occasions after the initial; however, on the most recent visit on April 1st the repair was overseen by Dave personally and he drove the vehicle with her after the second alignment. They both agreed the vehicle was repaired and driving in proper alignment. Ms. [redacted] in her complaint requesting a refund to have the repair completed properly provides no estimate for repair by any other repair shop indicating a defective repair or misdiagnosis was performed on our part.

Consumer

Response:

While I was test driving the vehicle on April 1st with the owner Dave in the car, I showed him that the car is still pulling and he claims it is the way of the road and put his hand on the steering wheel to straighten the car out. The Reason for me leaving with the vehicle is because I am frustrated with the service that Dave's has provided me. I called Dave's on April 2nd letting them know that the vehicle was still pulling and that the dealership will not work on the vehicle since Daves has adjusted the sub frame, because they do not want to be liable for any issues that can occur. This vehicle is my only form of transportation to work and school. The car has been to the shop for the same problem three times and I see no results at all. I will take the vehicle for another diagnosis at another shop, and see if the the repair was done properly and if there was a misdiagnosis by Dave's Car Care.

Business

Response:

No evidence has been provided that any of the work we performed was incorrect. Please provide us with an invoice reflecting correction of any work we performed.

Business

Response:

The client came back into our shop on April 20th and, as a courtesy, we replaced a number of parts either at no charge or at our cost with no labor. The customer left our facility satisfied.

Review: Thursday June, 25th I parked a vehicle in the Dave's lot at 6:45 am to be serviced for minor issues. At 4:00 pm I received a phone call from a salesperson informing me the car was still be worked on; at 5:15 pm I received another phone call that they would like to keep the vehicle overnight. Given the late notice and lack of a loner vehicle option I refused to leave the vehicle overnight. Upon picking up my vehicle I noticed a charge of $100.00 for services including an electrical overview. This fee I believe should be refunded as the vehicle was clearly not given a proper service review of the problem. Further agitating the situation was the owner, [redacted], who proudly claimed "I took the class which tells me I can fire customers" while [redacted] clearly was irate I questioned the $100.00 (I had no issue with paying for services that were preformed by Dave's and have taken vehicles to be serviced there before without incident) he still did not satisfy why the charge was present but the work was not done.Desired Settlement: [redacted] the owner proudly stands behind his Revdex.com Ethics Award for 2014. I want him to stand behind these ethics now and refund the $100.00 service fee for work that was not preformed on my vehicle. Again, I want to stress, I did pay the bill in full as I believed working with [redacted] at the moment after 'being fired' as a customer towards a solution was not possible at that point.

Business

Response:

As we researched this incident we realized the vehicle and client name in our system was different then Mr. [redacted]. The vehicle was, in fact, in his mother's name, [redacted]. As requested, we not only performed a lube, oil and filter service, and wiper blade changes; but we also performed an electrical diagnostic process on the vehicle as the client's concern was the brake light on the dash was illuminated even after he changed the bulbs. No facility can see into the future about how long it will take to diagnose an electrical issue. While testing, we observed the brake lights were not functioning properly and were still diagnosing the root issue when we requested the vehicle be kept overnight. Our basic diagnostic fee is $99.00 which we did perform. While we make every effort to complete every customer's vehicle timely, no facility can guarantee a completed time. Yes, I did attend a class about appropriate times to "fire" a customer, which I, in fact, did because I felt Mr. [redacted] was rude and disrespectful. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not believe Dave perfomed the service I was billed for. I am not disputing the charges were present, I am disputing the actual work performed for the fee charged. Regards,[redacted]

Business

Response:

As an additional follow up to the complaint filed by Mr. [redacted]. Per our records [redacted] approved the work to be performed. Our technician saw a message on the instrument panel indicating a right rear stop light failure and front park front light failure. He also scanned the rear signal activation module and found multiple DTCs (Diagnostic Test Codes). He removed the right rear light housing to inspect the sockets and circuit board. He found no burned bulbs or connectors. He researched the TSBs (Technical Service Bulletin) regarding this topic for this vehicle. He found TSB# LI82.10-p-045622 applied to this concern. He then requested more time to investigate the front parking light failure message since it was getting late in the day. The customer rejected any further service at that time and no further diagnostics were completed. Our technician spent his time researching the issue in detail and the $99.00 fee was well earned. I would request that the Revdex.com not consider this as a complaint on record as the complainer was not, in fact, the customer. [redacted]

My car has been serviced/repaired by Dave's for about two years, and each experience is pleasant. Work is done professionally and on time. I do recommend this business. [redacted], CMSgt, USAF (Retired)

My first time at Dave's was with our older truck with a/c problems. Keenan was the nice guy working on it. He had it done in a day, it was major and I was hot and it was August!

We will be back with our future car concerns for sure! A good experience for us !