Dave's Car Care, Inc.

They do great work and kept me up to date on what they were doing. Very plesant to do business with. [redacted] is truly "a member of his community"!

They fix my problem fast and for a great price thank you guys

I went in with my 2005 Dodge Magnum with no idea what to expect. I had taken the car to several places but no one could diagnose the car properly until I brought her to Dave's Car Care. I was treated like family as soon as I entered the door, and everyone was kind. She was diagnosed correctly, fixed, and well taken care of. This is going to be my go to shop for as long as I or they are around! Thank you all for such a wonderful experience, I had a great time. Prices were fair and the technicians were honest and didn't even mention any other repairs or try to upsell. Absolutely fantastic!
-[redacted]

I have never met an honest mechanic shop until now! This place is truly a honest and reliable company! I highly recommend Dave's Car Care to all my friends and family! Bring all your vehicles!

I am completely satisfied with the service work, diagnostics, and repair work done by Dave's Car Care. They are highly trained and experienced. They have great customer service, and take time to explain what work is needed and why. The waiting room is clean and comfortable. The shop area from what I can see looks well-maintained as well. I appreciate the ways [redacted] and his staff give back to our community and help those in need locally and overseas.

I just went to Dave's Car Care and had excellent treatment. Keenan and the technicians were able to find the probelem and fix it for a reasonable price. Previoiusly I had gone to [redacted] which was a complete waste of time and money. I highly recommend Dave's Car Care. They are very knowledgeable and helpful and fair. I would give them the highest rating

The greatest customer service I have received from an auto shop. Every worker was very friendly and very accommodating to my needs. They were very honest and upfront about all costs and what needed to be repaired. They were also very honest about the time it would cost to repair. I would definitely recommend this auto shop to anyone needing a good car repair.

Review: I went in with my vehicle which is a 1994 k5 Blazer to get it tested since it would not pass emissions. I was told they would look at it and it costs a $198.00 to diagnose the problem. I got a phone call a few day later from a person that works there stating that it was gonna cost over $1000 to complete the necessary repairs which I thought was outrageous. I declined and decided to pick up the vehicle and perform the repairs myself. When I went to the shop I specifically asked for a detailed explanation as to why it would cost over $1000 dollars to do the repairs that they had quoted me. The repairs they told me that needed to be done included cleaning out a defective egr valve with some brake cleaner and cleaning out the passage ways for the egr system as well as replacing a plastic t fitting near the gas tank. The people working at the repair shop flat out refused to give me a breakdown as to why it would cost so much. I began to wonder if there was reason since I ended fixing the problem which was a broken t fitting made out of plastic which I ended paying less than 5 dollars for. The egr valve was pulled off and tested by myself and it worked flawlessly without any type of cleaning and the passageways that the shop claimed were clogged were not clogged at all. My guess is if they would actually spend the time to take the egr valve off and test it then they might know what they were talking about, but obviously there main goal was to lie about what was needed to be repaired which was cost me $4.50 to replace. I do feel if I pay for a inflated diagnostic fee that the shop should actually take the time to take the egr valve and test it instead of lie to their customers and try to maximize there profits. So there $1000 + repair job ended up costing me $4.50 in repairs and the gas tank didn't even have to be removed completely like they stated that it would. I think this shop is out to get you and knew from the get go that my egr valve and passageways was fine or at least could have tested it and seen that for the absurd testing fee they charge. On top of that I find it very concerning that when I askfor a break down of parts and labor I am told they cannot provide that. I assume they cant provide it because the only part that needed to be replaced cost $4.50 and they probably couldn't figure in how to factor in another 1000 dollars of nonsense into a estimate. Since there actual diagnostic and absurd repair figure without any explanation of where the money was going was incorrect I would like a refund.Desired Settlement: refund

Business

Response:

In response to Mr. [redacted] complaint, we did the initial testi ng as requested. We did a 5-gas analysis and smoke tested the evaporative system. Based on the results of these diagnostics (results attached) the EGR Valve was, in fact, inoperative and needed replacement in addition to the broken T-fitting. There would be no reason for us not to give him the breakdown of our estimate if requested. A copy of the estimate is attached.We video tape the activities in our facility and were able to go back to the video tape of when Mr. Holsinger came into our facility. All questions he asked were answered. We have included a copy of the video on the enclosed DVD. If you put tlus DVD in the computer, select the "[redacted]" folder and then select the [redacted].exe file. It should automatically play th e video. After watching the video, it should be noted that at no time did Mr. [redacted] request a detailed breakdown of the estimate which was, in fact, for $834.38 not for $1 ,000. The estimate is based on OEM parts. The labor hours are based on industry standards for the projected work to be performed. The industry's standard procedure to replace the fuel tank t-fitting does generally require the tank to be removed and reinstalled. As far as the EGR Valve is concerned, we NEVER lie about what needs to be done. Our technician tested the EGR with a vacuum pump and tested the EGR diaphragm, which failed. In addition, the EGR works off back pressure from the exhaust system. Based on that test, there was no change in the pintle movement indicating the EGR valve was bad, plus a potential blockage.Mr. [redacted] states he then performed the work himself based on the results of our diagnostic tests and was able to then pass emissions. We certainly earned the diagnostic fees for the tests performed.

I love Dave's Car Care because they're fast, efficient, and honest. Open on Saturdays is a huge plus, and so is the courtesy shuttle back to your place as long as it's a 3 mile radius from the shop. They make sure you understand what's wrong with your vehicle and offer their suggestions before working on the vehicle which is priceless in a mechanic. Prices are fair, and they're kind people. I hope they stay in business for a long time.

Very fast diagnosing the problems with my car. Called to let me know what was wrong and expected time for it to be fixed. Great customer service, very professional and respectful business. Free car shuttle while your car is being fixed is a very nice thing they offer! Would definitely refer anyone with car troubles to them!

Amazing service, professionalism, and patience. The staff was immensely kind by patiently explaining details to me and answering all my questions. The staff took the time to listen and treat me with respect. As a single woman this has not been what I have experience previously from mechanics. I will continue to bring my vehicle here for all future service needs.

The worst customer service I have ever experienced in 40 years ....... Did-Honest , Rude and Very Unprofessional .....
The service advisor's do not communicate well , do not follow up and are not trustworthy .........
I took my car in to [redacted]'s after calling first to have my rear view mirror re-attached , they said they could fix no problem bring the car in ....
Took to shop early on a Saturday Morning and asked the shop to take a look at my fog light as well as it was broken .....They advised that they would and call me ...... they never called me , I contacted them 3 times thru out the day and was told the mirror was fixed and was quoted $66 for that repair .... but they found a few issues with the lights and it would be around $200 to fix the fog, a issue with the third brake light , a light our in the tail lights and a bul replacement for the front .......
They advised I could leave the car they would keep it inside , get the parts for the repairs and would be ready on Monday ...........
Got a call on Monday morning , now the repairs jumped to $600 ..... I advised for them I just wanted to fix the mirror and would be by to pick up car in the afternoon ...When I arrived at the shop , I was now told the mirror had not been fixed and the car was apart ......
I asked why I was told the mirror had been fixed and why the car wasn't ready as I declined to have the extra work performed at this time .... No explanation other than they were busy and had other cars to repair .....
I asked to speak to [redacted]'s as I found this unacceptable , [redacted] was aggressive and extremely rude and did not listen to what had happened or the timeline and pricing quoted by his staff...
[redacted] thru My Wife and I out f his shop and would not listen to our version of events ...
Later that Day , [redacted] called and apologized and told me to bring car back and give him a second chance because his shop failed us and he would repair the mirror for no charge ......
Reluctantly , I returned to the shop after they called to tell they the $9 bracket to fix ...... but once again , even tho I was the first customer in the shop and had waited over a week . I was told I would to leave the car all day ....
At this time I asked for the bracket , I would purchase it and repair the car myself as I did not agree to have to wait all day for a repair that was already supposed to be done....
After 20 minutes , I was told that I could buy the part or have it , only the shop could fix .........
I went to the auto part store and spent $15 for the bulbs for my lights and the adhesive to re-attach my mirror ........$600 for a repair that cost $15 !!!!!!!!!!!!!i
DONT TRUST THIS SHOP !!!!!!!!! DO NOT TAKE YOUR CAR TO DAVE !!!!

Very friendly and knowledgeable staff with a super clean shop, car was repaired quickly and correctly, [redacted] went above and beyond to provide great customer service, again thanks and I would highly recommend them [redacted]

I have lived in the Glendale area for 25 + years and have had numerous mechanics good and bad and Dave's is by far the best and has the most integrity and will treat you honestly and fairly. I appreciate [redacted] and his staff and cannot say enough good about them. I have had several of my vehicles worked on and Dave's has treated me fairly and honestly, I highly recommend them.

Totally Awe-some! This place is World Class Service. Courtesy and caring all the way from start to finish. This was my first visit and I would never go anywhere else.

Review: Made appointment to bring 2001 Chrysler Town & Country SUV in for pre-purchase inspection. Spoke with Keenan. Charge for inspection to b $99. Dropped vehicle off. Keenan contacted me via phonestating vehicle was inspected and ready for pick-up. I inquired as to what was found needing repair. He stated they did not do a diagnostic test but only a physical inspection and proceeded to verbally cite items needing repair inclusive of speedometer of which he stated needed "entire instrument cluster" to be replaced. When I questioned him regarding the rear sliding doors opening and closing, Keenan became somewhat agitated and stated that their ASE mechanic did not open the doors and did not check. When I questioned him regarding why, he became argumentative of which escalated our conversation into less than a positive one. I told him I would be in to pick up the vehicle. When I arrived he gave me an estimate for repairs and a bill for $124.95. When questioning him regarding the additonal cost over an above $99 + tax quoted , he stated the additional charge was for "shop supplies". I asked "what shop supplies", to which he replied; " shop towels and floor mats". To which I pointed out that the vehicle already had protective floormats that the deal had put in . He then stated the $20 was for shop towels. After picking vehicle up and before I returned it to the dealer, I accessed a YouTube video regarding a non-working speedometer on this vehicle. Turns out that it did NOT need an entire instrument cluster (Dave's Car Care cost estimate to repair $322.83) as Keenan emphatically stated that his "ASE certified tech" determined it to

be, but rather a siimple fix of pushing and holding in the odometer button until the vehicle's computer recalibrated itself and reset the speedometer to perfect working order. I called Keenan requesting a refund as I could not trust anything their ASE tech stated needing repair due to misdiagnosing such a rudemenatry repair.Desired Settlement: Full refund of $124.95

Business

Response:

We reviewed your complaint. Regarding the Speedometer issue, we watched the YouTube video you mentioned and, honestly, we learned something too. The procedure mentioned is not in any technical manual. We are, in fact, refunding you $124.95, not due to the Speedometer issue as our approach was per industry standards; however, we watched the video of your visit and sincerely apologize for the manner in which you were treated.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

1st time customer at Dave's Care Care was yesterday December 17, 2015. I must say they did a great job, and communicated very well with me and no surprises when it was time to pick up the car. Highly recommend and will be a repeat customer!

I typically take care of my cars on my own, but when I know I am not able to make the repair in my garage, I have to turn to the professionals. Dave's Car Care is located near my work and I made the appointment with them. Professionalism is the motto for this company. I was impressed from the moment I scheduled the appointment. When I walked into the lobby of this business, I was floored. The customer lobby is like a showroom: diamond plating, bright, and CLEAN. If you ever went into an auto repair shop and it was dirty and messy, you know what I am talking about. This is important to me because of my personal attention to detail. If the Lobby looks likes this, I know the mechanics work area is also clean, organized and Professional. Keenan and Dave were friendly, informative and Professional. For reference, I had the oil pan gasket replaced on a 2000 Jeep.

My Jeep was ready for pick up. I noted the car was clean and free from oily mechanic fingerprints all over the car. You know how annoying that is.

About a week after the repair was made, I received a check in the mail from Dave's Car Care. The check was for a refund for a part that I was originally charged for, but was actually not used in the repair. Need a TRUSTWORTHY mechanic?? You found the right business. They audited their own invoice, found an error, and refunded the money!!!! Professionalism at its best.

I will be back for any of my vehicle service needs, and will recommend Dave's Car Care to any of my family and friends.

My family uses Dave's Car Care and highly recommend them to everyone! They are honest and go the extra mile to ensure your car is running amazing!

I have always found my experience with Dave's to be of thr highest quality and effivency. They are on the spot and work hard to completely their task in a timely fashion.