David's Bridal, Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am willing to allow them to investigate the matter. 
Regards,
[redacted]

1/10/17I apologize for the lateness of this email.  I have been out sick, since Christmas and have just returned.Please let me do my research and I will get back to you as soon as possible.Thank You,Nancy

February 28, 2014
Dear **. Butts,
Thank you for the opportunity to respond to **. [redacted]'s concerns regarding discounts on a purchase she made at our [redacted], OH store location. The matter as described by the customer was thoroughly researched.
**. [redacted]...

initially registered at the [redacted] store on 4/6/13. On 4/10/13, the customer requested several items be added to her "wish list". **. [redacted] visited the store again on 4/19/13, and at that time, she stated she loved style [redacted] and would contact the store by phone over the weekend to pay for and order the gown. The gown was paid for and ordered on 4/29/13.
**. [redacted]'s gown arrived at the [redacted] store on 5/29/13 and the customer was immediately contacted. She picked up her gown on 6/1/13.
On 1/25/14, almost 8 months later, **. [redacted] purchased a bra at the [redacted] store. During that visit, she stated she was advised there would be a discount on her undergarment. The store personnel stated they were unaware of any sale/discount on the bra.
On 1/28/14, **. [redacted] contacted Corporate Office. She stated she was told at the time of the gown purchase she would receive 20% off the bra, slip and bridesmaid dresses up to one year after her purchase was made. She was informed that information was incorrect.
When a bride purchases her bridal gown at David's Bridal, she is given a Rewards Booklet, which offers our brides discounts on many items that she may need for her special day. I've attached a copy of the rewards booklet as shown on our website for your convenience. As you can clearly see, 20% off the undergarments is not something we offer.
Although we truly apologize for any confusion regarding the David's Bridal Rewards, we are unable grant **. [redacted] request to discount 20% off the bra she purchased.
If I can be of any further assistance, please feel free to contact me.
Very truly yours,

The bride purchased her gown on 8/24/2014 and the family took pictures while she was trying it on. The spots were pointed out to the bride and the store team stated they would attempt to remove the spots. The...

bride was aware when she picked up the gown 11/21 they were unable to remove the spots.The store spoke to [redacted] on 11/22 and spoke to the management who approved a 20% discount on the gown.[redacted] does not feel this is satisfactory.Final position-We will honor the 20% since the bride was aware to the spots prior to purchase and that they were not successful in removing the spots.

When I got engaged I went to davids bridal for my wedding dress..tried on seven dresses and found the one. they gave me a 20% off for my bridesmaids so I got the bridesmaids dresses too. almost all my bridesmaids especially my sister had issues getting the dress. davids bridal never saved my dress so I would have to find the dress on there website, get the dress number tell them and the color. my sister had to re order the dress bc it wasn't the right one. finally all my bridesmaids dresses were in. I found out that davids bridal order my dress two size smaller...so my future mother in law told me I should try it on right away. I went into davids bridal and it was too small. they told me they could order my dess and it would take two weeks to come in or I could take the dress they had in the store (had some holes in the dress) so I said I wanted a new one. she said it would be here august 19th on a Friday or no later then Monday. so after we figured out the dress I had to try on some veils...my mom found a veil that was $37 and I didn't like it too much. so the lady said "i will grab u a veil at the same price!" so she put it on and I fell in love. we got the sash for my dress, under garment and my veil. when she checked us out we found out the veil was $299 ...ummm she was a little off from $37. I just went ahead and got It. so anyways the 19th came and I called davids bridal to see if my dress came in. they said its not in and wouldn't be here until October 17th..my wedding day is October 22nd. a new dress that hasn't been altered or had the sash put on. so I called the corporate and told them about it. over an hour of being on the phone with them they got it straighten out to where I would get my dress on august 26th. so when august 26th came I called in. so I finally made an alteration appointment for the 27th. they told me to bring in all my stuff...my sash, under garment and shoes. so I was putting on the under skirt and that was too small for me. the lady had to go find a bigger size. so then I put everything on. the lady opened the bag for my sash. turns out it was the wrong belt. I have an ivory dress and the belt was white. it looked horrible. I was about in tears just because of how stressful that trip was. the lady went to look for the sash in ivory and found the sash. ( it was the last one they had) once alterations were done the lady pulled me in the back and said it will cost $417!!! right after davids bridal I called corporate and the lady I talked to was not nice at all. I was on the phone with her for 55 mins while having a crying baby. she basically said there is nothing she can do about it!!! so I told that lady at the end of the conversation that I will tell everybody on fb about this and report it. she said "okay have a good day"

[redacted]
Revdex.com: refund was finally received. 
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Hello,
Thank you for
giving David's Bridal the opportunity to respond to [redacted]
complaint. We have thoroughly researched [redacted] store purchase at our
East Brunswick, NJ location, and found the following;
[redacted] ordered her wedding gown on 9/20/14, and...

the
store received it on 10/6/14. Our store attempted to contact [redacted] on
10/6/14 via telephone and her phone number was disconnected. On 11/10/14 and on
11/17/14, our store attempted to contact [redacted] again and the number was
still disconnected.
David’s Bridal policy is to hold the merchandise for two
weeks, if the customer does not come to pick up the merchandise, they will
return the items back to our warehouse.
We contacted our store in East Brunswick, NJ and spoke to
our store manager Kristen, and she informed us [redacted] has picked up all
of the items she ordered.
David’s Bridal has fulfilled the customer request with
providing her with her merchandise.
We apologize for any inconvenience this has caused the
customer.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David’s Bridal

April 12, 2016
Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: ###-###-####
Fax: ###-###-####
Complaint#[redacted]
Re: [redacted]
Dear Sirs/Madame,
Thank you for the opportunity to...

respond to the concerns of our customer, **. [redacted] regarding her purchase in Store [redacted] Mishawaka, Indiana store. I have thoroughly researched our customers concerns and learned the following:
On August 23, 2015, [redacted] placed an order for the following item:
• Style [redacted] Marine Size 8 = $119.95 + tax
The customer exchanged the style dress on February 7, 2016 for the following:
• Style [redacted] Marine Size 8 =$139.95 + tax
David’s Bridal has an “All Sales are Final” policy, which is consistent with the industry standard in the bridal and special occasion business. This statement is printed on all our purchase receipts and garment hangtags. It also appears on signage at our cash wrap counter as well.
We have acknowledged our customers concerns and having to travel to the wedding venue. Since the delivery of the merchandise had been delayed from our distribution center and arriving in the store later than expected, David’s Bridal is making a one-time exception and approving a full refund to our customer in the amount of $139.95 + taxes.
Our ability to offer the return is contingent upon the following:
• The merchandise must be in pristine condition, no odors, tears, unaltered, no pet hair and have the original hang tags attached to the garment.
• The customer must return to the store by April 24, 2016 to receive a full refund.
On behalf of David’s Bridal we sincerely apologize for this experience. Should you have any questions, please feel free to contact me directly.
Sincerely,
CINDY M[redacted] CUSTOMER SERVICE STORE SPECIALIST
DAVID’S BRIDAL
1001 WASHINGTON STREET I CONSHOHOCKEN, PA 19428
PHONE: ###-###-#### I FAX: ###-###-####
EMAIL: [redacted]@DBI.COM I WEB: DAVIDSBRIDAL.COM

From: Nancy F[redacted]<[redacted]@dbi.com>Date: Thu, Apr 27, 2017 at 2:53 PMSubject: Case#[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: "[redacted].com" <[redacted].com>, Store [redacted] <Store[redacted]@dbi.com>, Store ** <Store**@dbi.com>Dear [redacted]...

[redacted]: I have reached out to the buyers’ and we are asking you to return the dresses, and we will replace them with new stock. The new stock has a different lining; which will not be as sheer. Please contact the store when you will be coming in to exchange these dresses. We are so sorry for this inconvenience, and look forward to correcting this situation. Sincerely, Nancy, David’s Bridal, Contact Center

Hello,
Thank you for the opportunity to respond to the concern
of our customer [redacted]...

[redacted]. We apologize for the inconvenience. In
further researching the matter,
On 6/29/15 we received an email asking for the return
merchandise authorization number for order number [redacted].
On 7/10/15, we responded back providing [redacted] the
return merchandise authorization numbers, [redacted], and [redacted]. Address
where to return the merchandise, and instruction on how to return the
merchandise.
On 7/13/15, we received an email from [redacted], asking
for a return label. Unfortunately, David’s Bridal does not provide return label
for return merchandise. This information is provided in Step 2, on David’s
Bridal Return Policy.
Step 2:
Once the RMA is created, you will receive an automated RMA confirmation email.
Your confirmation will include the RMA Number, as well as address where you
should ship your return. Please include a brief note describing the reason you
are returning the merchandise and write the RMA# on the outside of the shipping
package.
Important Note: For your protection, please send your return via a shipping
service that can be tracked, such as Registered USPS, [redacted], or [redacted]. Please be
sure to keep your receipt, as well as the tracking information associated with
item(s) returned. We cannot guarantee refunds for returns sent via a non-
traceable method.
On 7/29/15, [redacted]
emailed us asking for the status of her return and refund.
On 7/31/15, we emailed
[redacted], providing her the processing time when a return package is
delivered. This information is also on David’s Bridal Return Policy, in Step 3.
Step 3:
Once received at our facility, your return will be processed within 5 to 7
business days. Credits are processed upon confirmation and inspection of the
return. You will receive an automated e-mail notification confirming your
return has been processed. Please allow up to two billing cycles for the return
credit to appear on your credit card statement.
Please note, credits are processed for the original cost paid for the
merchandise and tax. Shipping and handling fees will not be refunded.
If you return an item in unacceptable condition we will not be able to process
a refund and will therefore ship the merchandise back to you.
On 8/4/15, and 8/5/15,
our warehouse department processed the returns, and issued the refund to [redacted]l account.
Express Checkout
Payment Received (Unique Transaction ID
#[redacted])






Original Order




 Date


 Type


 Status


 Details


 Gross


 Fee


 Net




 Jun 13, 2015


Order From sa.quality.deal


 Completed


 Details


$203.99
USD 


... 


... 







Related Transactions




 Date


 Type


 Status


 Details


 Gross


 Fee


 Net




 Jun 13, 2015


Authorization


 Completed


 Details


$203.99
USD 


$0.00
USD 


$203.99
USD 




 Jun 17, 2015


Express Checkout Payment Received


 RefundedYou
have refunded this payment in full.
You have refunded this payment in full.


 ...


$203.99
USD 


-$3.92
USD 


$200.07
USD 




 Aug 4, 2015


Refund


 Completed


 Details


-$29.55
USD 


$0.54
USD 


-$29.01
USD 




 Aug 4, 2015


Refund


 Completed


 Details


-$41.39
USD 


$0.77
USD 


-$40.62
USD 




 Aug 5, 2015


Refund


 Completed


 Details


-$133.05
USD 


$2.46
USD 


-$130.59
USD 




Total
Funds Captured: 


$203.99
USD 


 


















Business
Name:



sa.quality.deal (The
sender of this payment is Verified)




Email:



[redacted].com




Payment
Sent to:
 



[redacted][email protected]














Total
amount:



$203.99 USD




Fee
amount:



-$3.92 USD




Net
amount:



$200.07 USD
























Invoice ID:



[redacted]




Date:



Jun 17, 2015




Time:



00:32:39 EDT




Status:



Refunded  





You have refunded this payment in full.














Shipping
Address:



[redacted]
[redacted]
Union City, CA [redacted]
United States
Confirmed   


 
On 8/10/15, [redacted]
emailed us asking for the status of her refund.
On 8/11/15, we emailed
[redacted] back providing her when we issued the refund to her [redacted]l account.
David’s Bridal has
refunded [redacted] all of her return merchandise. As a service gesture, we
will be refunding [redacted] the return shipping cost of $40.51. We have
submitted the information to our finance department, and requested they mail
her a check. [redacted] will receive the mail check within 3 to 4 weeks. Again,
we apologize for the inconvenience this has caused.
Thank you,
Patricia H[redacted], Mgr.
Marisa R[redacted],
Supervisor
Customer Service at
David’s Bridal

[redacted] [redacted] Thank you for giving us the opportunity to address your...

concerns.  Unfortunately, our dresses come in folded in half which causes creases. It should have been explained to you that once a dress is altered outside of David’s we cannot be reasonable for its steaming. Because of this inconvenience we would offer you a 20 discount off your gown. In cases like this 20% is the discount we offer. Please let the store know when you will be coming in to get this discount. Thank you for your patience in this matter.  NANCY [redacted]  *  [redacted]  *  [redacted]  *  [redacted] [redacted] *  [redacted] [redacted]
*
*
         *   
*
[redacted] [redacted]

May 16, 2014
Dear [redacted],Thank you for the opportunity to respond to **. [redacted]s concerns regarding a bridalgown she purchased at our [redacted], OH store. The matter as described by the customer was thoroughly researched.[redacted] orderedpurchased wedding gown style [redacted]...

on 4/16/14. The special ordered gown arrived at the [redacted] store on 5/5/14, and the customer was automatically e-mailed. Our systems at Davids Bridal automatically generate an e-mail to our customers when their special ordered merchandise arrives at the store.On 5/10/14, the customer picked up her merchandise in our [redacted] store. At that time, she stated she had an alterations appointment.
Unfortunately, the store had no record of an alterations appointment at that time.
Although the customers gown was packaged for her in a Davids Bridal Garment bag when she was ready to leave, she requested the store include one of our heavy plastic display bags. Those bags are clearly display pieces only. The customer was worried that her dress would get wet because it was raining, however, her dress was packaged in the Davids Bridal Bag, which is a garment bag that is specifically made to protect bridal gowns.
On 5/12/14, [redacted] called the store and requested a refund, as she stated her dress was defective. The store personnel offered to allow the customer to return with her gown, and if it was truly defective, they could offer to reorderreplace the gown for her. She stated she would call back to let them know what she wished to do.
On 5/13/14, [redacted] contacted our corporate office. She stated she wished to return her gown as she felt it was defective, and that she already purchased another bridal gown. During our conversation, I requested she return to the [redacted] store so that a member of our management team, as well as the - alterations manager, could view the dress on the customer. If it is truly defective, we would be more than happy to offer a refund in full.
To date, [redacted] has not contacted nor returned to our [redacted] store. She will need to schedule an appointment with [redacted], who is the Store Manager. Once **. [redacted] is able to see view [redacted] in the gown, at that time, she will be able to determine if it is truly defective, and if so, offer to refund.Very yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Davids bridal just requested the name of the bride to further research the issue. Her name is [redacted] [redacted] 
Regards,
[redacted]

From: Cindy M[redacted]<CM[redacted]@dbi.com>Date: Tue, Aug 23, 2016 at 12:36 PMSubject: [redacted] - You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hi [redacted], I understand [redacted] did cancel her complaint however I wanted you to have the refund information for your records which I have listed below. Should you need any further additional information please let me know. Thank you. Cindy August 23, 2016  **. [redacted]Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404Phone: ###-###-####Fax: ###-###-#### Complaint# [redacted] Re:  [redacted] Dear [redacted], Thank you for the opportunity to respond to our customer [redacted].  I have researched our customer’s purchase/concerns with the Nan S[redacted]-Store Manager; for Store #114 Indianapolis, Indiana location.  The customer’s refund has been processed and the details are listed below:  ·         Date Refunded:                      08/12/16·         Amount Refunded:                 $1447.99·         Transaction #:              [redacted]·         Visa credit card ending:          x[redacted] Should you have any questions, please feel free to contact me.   Sincerely, CINDY M[redacted]  I  CUSTOMER SERVICE STORE SPECIALIST DAVID’S BRIDAL1001 WASHINGTON STREET  I  CONSHOHOCKEN, PA 19428PHONE: ###-###-####  I  FAX: ###-###-####EMAIL: [redacted]@DBI.COM I  WEB: DAVIDSBRIDAL.COM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have contacted the customer regarding her concerns and awaiting response.  I will provide an update next week once I have connected with the customer.   Cindy M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PENDING refund is given.
Regards,
[redacted]

From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Jul 6, 2016 at 1:12 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Jul 6, 2016 at 12:48 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>It is amazing how they claim to care and they cannot even spell my last name right. I do not accept there condolences since it doesn't feel like they do not mean it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have spoken with a representative directly, received an RMA# and returned the item via UPS.  I am now waiting for a refund to my account.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]









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