Davis Advertising

Our Warranty manager Cheri is out until Wednesday but I will have her contact you Wednesday and get your items addressed so you do not have to deal with the superintendent any more

I tried to call the homeowner to follow up with the complaint and left a message 8/26/at about 2:30pmI will follow up with an email to try to resolve this as soon as possible -Justin

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Thank you for finally sending someone to look at the roofBefore I close the compliant, please send me a copy of the inspection report that I can keep for my records (electronic copy is fine)? Please also send me the expiration dates of the two warranties on the roof (that you mentioned previously)Thank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below This is really sadThis picture you took that I actually saw you take was right before I was scheduled to have the work done on my yard as you can see the straw in my drivewayIt was not mowed because our contractor person told us not to worry about it and he would take care of it once he started the job, which he didI have attached pictures that show what my yard looks now after having to hire a landscaper to FINAL GRADE and seed my yard, they have attested that a final grade was never done on my yardI also have estimated from two other companies as well that say the same thingThis is not about maintenance on my part whatsoever, its about you all failing to do the final grade and seed so I could do maintenance periodAnd if you are so confident that you did the work, why did you send a group of men to my house two weeks ago to grade my yard but told them to only do the front? Just so many lies and I’m tired of itAs you are aware I have a small claims suit against you so I will see you then Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, I don't wish to close this complaint until the roof inspection has been completed, and a course of action had been decided and completed Arbor Homes was last at my property on June 21st, and I have not heard from then since regarding a day/time for the roof inspection.Regards [redacted]

We met with the homeowner last week and are addressing the warrantable issues

Spoke to the framer that is making the repairHe is to call the homeowner by Friday to scheduleHe will call the homeowner to schedule a time to come out and make a repairIf there is any damage caused from the repair we will take care of that as well

Revdex.com: My husband and I were on vacation on 8/26/2016, but neither one of us received phone calls or voicemails from Justin trying to resolve this issueWe have not received an email yet eitherWe did receive a phone call from the painters and were able to set up a meeting with them to come today (08/31/2016) at 2:00PM (when the last message on this Revdex.com compliant from Justin was received)Maybe he didn't know the painters were getting in contact with us directly? Not surprised since the communication has seemed to be lacking throughout this processLuckily, the painters kept the appointment and were able to finish the jobI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me because of the painter and their folland not necessarily from follwith Arbor Homes specifically. Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The yard has been 'being established' for two yearsThe company's statement that the yard was raked at any point in time is patently falseThere are pieces of concrete, pieces of construction barrier, and rocks from the mock driveway still in my yard that have never been removed by any sort of rakingIn addition, there are areas in the yard that were clearly damaged by the builder and have not been properly addressed.The builder put down straw blanket in one section but did not prep that area by removing rocks and construction debris.? I've watched the builder build other homes, and have seen that there is no preparation done to the yardsThey place a bed of rocks in the yard to aid the construction crew from getting stuck in the mud during constructionThey do not return to remove the bed of rocks.? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I was called on Thursday of last week by Danny, the Warranty contact for our subdivision and he said that a new painter would call us that day or the next (at the latest) to schedule an appointment to get this issue resolvedWe were hopeful, but similar to our previous experiences, we have not heard anything yetI do not feel comfortable accepting this response until we actually hear from painters to get this scheduled and the work is completedWe have heard several times before that someone will contact us and it is never followed up on. Regards, [redacted]

On the chimney after the trim is installed there is a section that is left loose so the roofer can install the roof without that piece interferingAfter the roof is installed the roofer is supposed to reattach that piece of trimThe roofer did not do that and it was missed through the construction process and by the building inspector4years later we make a roof repair for him and after we leave the homeonwer finds this piece of trim in his back yardWe apologize for so many people missing it though the construction process and offer to have our guys reattach it for himHe said he does not want it attached and wants all of his trim replacedWe told him judging by the picture it was apparent that there had been zero maintenance to the trim on the exterior of the homePainting and caulking touch ups is required almost yearly and failure to do so will lead to premature deterioration of the trim as he saw first handWe did offer to fix the trim multiple times prior to the homeonwer paying someone to do the job for himAll of this is covered in the warranty book that the homeowner signed at closing stating that they read and understoodWe will not pay for the homeowners neglect on the exterior of a 1/year old home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me. Regards, [redacted]

Arbor Homes has no affiliation with the new section that is being developed that is in question.Arbor homes did reach out to the developer questiong what would be happenning in the future to this area and we have included the email from the developer below.The developer did have a meeting this year and gave a chance for all buyers to attend to talk about the situation so that buyers affected would have a chnace to ask questions and understand what the developer was doing.Arbor Homes is strictly just a lot buyer and has no control or involvement of any development involved in complaint.Here is the email from the Developer that was sent to an Arbor representative describing what there plans were at the timeThis complaint should be filed with the developer and not with Arbor Homes.Mike, The vegetated area to the north is part of the Maple Knoll PUD;and to my knowledge most of that area is slated to be common area. Thearea to the north and east of [redacted] is the Mixed-Use District (which willinclude mostly multi-family pods (apartments and/or townhomes) similar to theSheehan’s apartments. Our current marketing data shows the westernmostboundary of Parcel B (for the Mixed-Use District) running due north from thecommon boundary of Lot #and #of [redacted] . So, I think it would besafe to tell your clients that the woods straight north of the lots in Sectionwill remain intact. Eric S*Landscape ArchitectPlatinum Properties, LLCWestpoint Dr., Ste600Indianapolis, Indiana 46256Direct Office: 317-863-2059Direct Fax: 317-216-8643 From: Mike M [redacted] [mailto:[email protected]] Sent: Saturday, October 30, 3:PMTo: Eric S*Subject: [redacted] ; Trees in section 5 Hi Eric, As you may know, there is a beautiful grove of mature trees on thenorth side of [redacted] in the new section of [redacted] . They arebacking up to lots 320-326. Many customers are interested in these lotsbut have questions that I can’t answer. Do you know who owns these trees?Are they on private property or are they part of [redacted] ? Of course,people are concerned about paying premiums on these homesites only to havethese trees cut down at a later date. Thanks for your help.

We apologize for the delay and will repair all of the damage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Regards, [redacted] ***

We have spoke to the homeowner and apologized for the delayWe are have having a different painter call them directly to schedule the last unfinished itemDepending on homeowners availability we hope to have this resolved within two weeks. -Justin W***

Monday Novermber 23, called *** *** - Advised AAA received complaint on March 19, 2015. *** *** *** (phone number on complaint) was called - this was a work number and was gone for the day. Called *** *** *** (cell number) March 20, voice nail box
has not been set up. Apologized to Mr*** for delays and no service. Mr*** paid $for dues and we are refunding $back toward his dues. We will leave member in effect

We spoke with Mr*** about his negative AAA experience. The issues was that he had called for AAA service at night, and unfortunately due to the size of his vehicle (Chevy HD) was advised that we wouldn't have anyone capable of towing him that evening. Mr*** was advised
to call back in the morning to get service. The next morning he called AAA for a tow, they took the call, and gave him an estimated time of arrival at minutes. According to Mr*** over the next few hours AAA called him several times extending their estimate in time for providing service - says he was delayed an additional hour at least twice. Due to these delays he had worked it out with AAA dispatch that he would be allowed to leave his keys and the tow company would come by and provide the service unattended. He was then alerted a few more times of additional delays after he left the scene. When the station finally came to provide service they called Mr*** to let him know that his vehicle was a commercial vehicle and was not covered under his membership. Mr*** contends that this is not the case. Mr*** advised that this happened in Lexington, KY - which is a different company than ours. I advised that I would pass this on to them so they can investigate the issues in greater detail, and then follow up with Mr***. I apologized for the situation on behalf of AAA, and advised we would be contacting him again soon

*** *** in the ERS complaint dept has this and will review this issue with the member

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***