Day "N" Night Child Care

After researching this claim, it has come to our attention that this file was not responded to as Ms [redacted] has claimed There was an over site due to a move in the office location where this file was being prepared A check will be issued for the damage immediately with an apology and gift card for her inconvenience

The second men that brought the second dryer obviously didn't know their work The first men that came took the dryer back as defective, but I had them plug in my old dryer, which worked immediately.Then the second two men came, put the dryer in and took my old one out Then they fooled around and said I needed to call an electrician and left I had an electrician come and he found that they had moved the two wires and placed them in the opposite positions All he had to do is replace them as they were before Besides that they left the original old tubing and the unit could not be pushed back When your third man came he knew what we was doing and quickly did a good job of taking out the old tubing and attaching the new vent tubing He also found part of a new tube that the 2nd group had left behind the dryer that had been cut and bent After the electrician came I could use the dryer for some of my washing, but could not dry anything that would put out lint, as the tube was not attached The whole process was a great disappointment to me when at first I thought my laundry problems were over Thank you for your help in taking care of the problem ***' [redacted]

Several managers, delivery team, CSR, Damage control and a field supervisor are all being contacted to retrieve any information related to this delivery We were aware that there was an issue with an APS box and the install, we are following up on the other concerns posed by Ms [redacted] Dee G***, Customer Relations Manager will be contacting Ms [redacted] as soon as possible

I am contacting our damage department for additional information I am unable to respond again to this complaint unless you respond to this response Please allow me hours to do additional research then re-through this forum

After reviewing the details of this situation the following has been agreed upon: Barlow had no way of knowing the gas pipe was behind the wall The cooktop in the kitchen was electric and there was no mention or indication of possible gas Barlow has inspected the situation A plumber has been contacted as well as the R.O.CThe plumber ( [redacted] at [redacted] ) is scheduling and inspection to obtain a permit with the City of ChandlerThe City of Chandler must inspect to complete the permit Barlow and Mr [redacted] have agreed to split the cost

The information presented in the response comes directly from the notes in the [redacted] delivers system All conversations with Barlow, The [redacted] and [redacted] are documented and were referenced from that information only There are decencies in the details of the conversation between the customer and the delivery team.Barlow felt it was in the best interest of the customer to let The [redacted] continue the delivery as she was and is still so unhappyThe customer now has the washer and the other appliances are to follow What is it that the customer would like from Barlow at this time?

Dee G [redacted] - Customer Relations Specialist has followed up today with manufacturer Samsung to find out why doors have not been shipped Samsung is asking for additional information and photos of damage Dee will reach out to Mrs [redacted] today to give her an update and make arrangements to collect additional information requested by the manufacturer

I do not understand why Barlows is not taking responsibility for a faulty install their installer made, and instead blaming it on [redacted] Homes, my home builderIt seems irresponsible, dangerous, and negligent on their partTo suggest that the builder does not follow standard safety practices is shameful and slanderous on Barlows' part and only shows they are trying to shift responsibility for their actions of a faulty installation on to a third partyA steel barrier behind all walls will offer all kinds of protection for accidentsHowever there is no code violation by [redacted] Homes.I have spoken to a representative from [redacted] Homes and also with HVAC licensed professional Chris S [redacted] from [redacted] and they both tell me there is no such code regarding AC coolant lines and metal platesThey further state that had the installer checked for where the studs were in the wall this would not have occurredThe installer missed the stud and hit the coolant lineIt was clearly his mistakeIn addition to his mistake, he neglected to notify me that he drilled into the copper coolant pipe and not a stud I would assume a true professional would have stopped the installation and rectified the situation immediately before further damage, instead of covering it up and not informing me of the damage he had already caused.This was a replacement microwave not a new installation, no reconfiguring of the space needed to be done just replacementI have also talked to my homeowner's insurance company asking if this could be a claimThey have denied my request due to improper installation of the microwave by BarlowsI am not asking Barlows for anything but to fix the mistake their installer madeIt is their responsibility and their obligation to do so and I would think Barlows would be concerned about the integrity of their business and do what is right, fix the mistake they made at installation

Yes, we have been working with this customer to ensure the floors will be repaird The flooring company was to have contacted the customer last week We will reach out to the customer today, if the flooring company still has not made contact we will look into other means of resolving this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms Marin, Thank you for your call today, as I said we called and left messages on the number that were provides on the delivery 1-3- We haven’t received a call back as of today I called again this afternoon and was only able to reach [redacted] the grandmother of [redacted] , she said she would try to get ahold of her granddaughter to call us backThe order that we delivered was under the name of [redacted] not [redacted] , Miss [redacted] had no knowledge of any Home Depot appliance order So as of this email we haven’t been able to reach [redacted] When we do hear from her I will advise [redacted] Address: [redacted] Phone#TPin# [redacted] H [redacted] B Thank you!!

This complaint involved researching and verifying information from several different parties Barlow, The [redacted] and *** Please see attached letter

I apologize for the inconvenience, in order for me to properly track this order and do the necessary research to determine what has happened I must have the correct phone number the order was placed with - the number provided has too many digits and we are unable to locate this order As soon as either the correct phone number or the order MS# from the paper work is provided we can look in to the matter.Tell us why here

Barlow Company is a well established delivery company that does a very high volume of deliveries We make every effort to give each customer the very best delivery experience possible However, on occasion a delivery does not go the way any of us would like it This is the case for Mr& Mrs [redacted] The time frame was too tight, the customer felt pressured to accept the delivery hurriedly due to another scheduled commitment Our Customer Relations manager has contacted the customer directly and offered an apology and gift certificate The employee has been followed up with as well and will receive additional soft skill training

Barlow's is in the process of working with this customer Our senior CSR *** *** has been in contact with the customer and we are sending a field supervisor on Saturday to examine the issue and see what can be done to correct Our contracts with *** *** are very specific
about what we can and cannot do for a customer There appears to be an issue with customer's shut off valve not functioning correctly Barlow will make every effort to help to resolve this situation

Carole - rep from Barlow has contacted the customer We have asked the customer to provide proof of her insurance deductible so we can proceed to settle issue

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer was contacted today 04/22/ Customer is telling us third time was a charm All is fixed and she either has or will respond to Revdex.com to confirm services were preformed to her satisfaction We will send a gift card to compensate for her inconvenience

This damage has been submitted to the insurance companies to determine current vs pre-existing damage, then respective insurance companies will either pay claims or subrogate for damage incurredTell us why here