Day "N" Night Child Care

The installation was completed on 12/03/as the super did find the value had been pride open to hard and that the seal had been broke he was able to fix the leak on 12/This concludes that water was leaking for daysThe water damage is directly below the said value that was fixedThe super did ask to allow weeks to confirm water was not leaking from another sourceAfter the agreed two week had past the drywall had dried out and no further damage had accruedThis confirms that there is no other leak that could have possibly caused this damage.As of today 03/02/the drywall in my neighbors ceiling is still damaged from the water leak, It has not gotten any worse and remains dry. The amt of water coming from the values was more than a drip and this amt of water running for solid days can easily have cause the drywall damage to the roughly a 5' x 3' ceiling areaI am intelligent enough to understand that the weight of the water that had absorbed into vertical laid drywall (i.eceiling drywall) could easy become heavy enough to sag, separate latex paint from drywall, etcNo proof has been shown that the damage was caused by anything other than the water leak caused by the install. The damage was viewed externally with a flashlight and photos were taken by a cell phone in bad lightingThere is more factual proof to support that the damage is clearly from the value that was broken by the installer than there is proof that the damage is from another source as I have already mentionedNo other leaks exist

Customer ordered dryer from *** ***First delivery was attempted on 03/23/ Product was refused as defective would not power on New product was reordered Product was refused again would not power up Customer was asked to have electrician check out power source
Customer's powers source was bad Repair has been made Next delivery now scheduled for 04/13/ Barlow is bringing extra dryer vent to assure installation is completed

I apologize for the delay in responding. Dee G***, our Customer Relations Specialist has made contact with ***. The customer's issues have been identified and confirmed. We are in the process of working with the customer to make sure the damage to her walls is corrected and to
make sure the new appliance to be delivered on 01/17/will be in good working order. We have assured the customer a supervisor will handle all aspects of her delivery to assure she is pleased with the outcome

The order was placed wth the phone number: ###-###-####The order number is: ***

Good Morning. We are in the process of researching the details of this delivery and will respond again once all the information been collected

I am contacting our damage department for additional information.  I am unable to respond again to this complaint unless you respond to this response.  Please allow me 24 hours to do additional research then re-through this forum.

After reviewing the details of this situation the following has been agreed upon: Barlow had no way of knowing the gas pipe was behind the wall.  The cooktop in the kitchen was electric and there was no mention or indication of possible gas.  Barlow has inspected the situation....

 A plumber has been contacted as well as the R.O.C. The plumber ([redacted] at [redacted]) is scheduling and inspection to obtain a permit with the City of Chandler. The City of Chandler must inspect to complete the permit.  Barlow and Mr. [redacted] have agreed to split the cost.

The information presented in the response comes directly from the notes in the ** delivers system.  All conversations with Barlow, The [redacted] and ** are documented and were referenced from that information only.  There are decencies in the details of the conversation between the customer and the delivery team.Barlow felt it was in the best interest of the customer to let The [redacted] continue the delivery as she was and is still so unhappy. The customer now has the washer and the other appliances are to follow.  What is it that the customer would like from Barlow at this time?

Yes, we have been working with this customer to ensure the floors will be repaird.  The flooring company was to have contacted the customer last week.  We will reach out to the customer today, if the flooring company still has not made contact we will look into other means of resolving...

this.

The second 2 men that brought the second dryer obviously didn't know their work.  The first 2 men that came took the dryer back as  defective, but I had them plug in my old dryer, which worked immediately.Then the second two men came, put the dryer in and took my old one out.  Then they fooled around and said I needed to call an electrician and left.  I had an electrician come and he found that they had moved the two wires and placed them in the opposite positions.  All he had to do is replace them as they were before.  Besides that they left the original old tubing and the unit could not be pushed back.  When your third man came he knew what we was doing and quickly did a good job of taking out the old tubing and attaching the new vent tubing.  He also found part of a new tube that  the 2nd group had left behind the dryer that had been cut and bent.  After the electrician came I could use the dryer for some of my washing, but could not dry anything that would put out lint, as the tube was not attached.  The whole process was a great disappointment to me when at first I thought my laundry problems were over.  Thank you for your help in taking care of the problem.  [redacted]' [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as I receive the compensation that is owed to me for my expenses resulting from the negligence of the company. I expect my service call charges to be reimbursed as well as the cost of doing my laundry at a facility. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Denise M[redacted]

Dee G[redacted] - Customer Relations Specialist has followed up today with manufacturer Samsung to find out why doors have not been shipped.  Samsung is asking for additional information and photos of damage.  Dee will reach out to Mrs. [redacted] today to give her an update and make...

arrangements to collect additional information requested by the manufacturer.

Barlow Company is a well established delivery company that does a very high volume of deliveries.  We make every effort to give each customer the very best delivery experience possible.  However, on occasion a delivery does not go the way any of us would like it.  This is the case for...

Mr. & Mrs. [redacted].  The time frame was too tight, the customer felt pressured to accept the delivery hurriedly due to another scheduled commitment.   Our Customer Relations manager has contacted the customer directly and offered an apology and gift certificate.  The employee has been followed up with as well and will receive additional soft skill training.

This complaint involved researching and verifying information from several different parties.  Barlow, The [redacted] and [redacted]  Please see attached letter.

After researching this claim, it has come to our attention that this file was not responded to as Ms [redacted] has claimed.  There was an over site due to a move in the office location where this file was being prepared.  A check will be issued for the damage immediately with an apology and...

gift card for her inconvenience.

I apologize for the inconvenience, in order for me to properly track this order and do the necessary research to determine what has happened I must have the correct phone number the order was placed with - the number provided has too many digits and we are unable to locate this order.  As soon...

as  either the correct phone number or the order MS# from the paper work is provided we can look in to the matter.Tell us why here...

This complaint is a bit unusual, in the fact that the damage that occured should not have because there should have been a steel plate over any lines behind the wall, especially in or around the stove area. The purpose if the steel plate is to prevent any kind of mishap with unseen items behind the...

walls.  This is a standard safety practice that should have been put in at the time the home was built.  We install a high volume of microwaves and a template is provided with each product showing exactly where the screws are to be placed.  In this case the protective plate that is placed there to prevent this type of situation from happening was not in place. The installer was following the instructions set forth in the template and no way of knowing there was any kind of line the wall.  Had the protective steel plate been in place the installer would have stopped drilling and known there was something behind the wall. Barlow is in the process of doing additional research to find out what course of action may be taken in an instance such as this where a claim has arisen from a potential oversight by another trade.

We are attempting to contact [redacted]o work out a settlement.  I will follow up with the resolution we agree on.

This claim will require research.  I will contact the person responsible for damages as well as the field supervsior who has done the initial repairs.  I will need an avenue to respond after I have collected the required information.

Barlow's letter confirmed exactly what my complaint its about.Barlow's management stated their facts according to their 3...

employees. Barlows never made any attempt to call me or my witnesses to corroborate their employees stories. what kind of company refused to allow the client to tell their side of the story?. NOT ONCE BARLOW CONTACTED ME TO HEARD MY VERSION!!!!!! The disagreement started because I requested the day before booties and cardboard .BARLOW'S EMPLOYEES told me they were not aware . They didn't have anything to protect my brand new floors. At the letter  they're stating they had cardboard . NOT TRUE. NOT once their employees offered the cardboard . After Barlows told me the washer was damage I asked many questions. not one question was answered. the hispanic employee picked up the phone I started to complaint to the company .I called GE home delivery services and reported his unprofessional conduct. I was never offered to keep the dryer or the stackable kit. not once. I was never offer to reorder the appliances trough Barlows. on purpose Barlows mislead the facts at the letter . They alledge they never had contact with me after july 15. NOT TRUE.please read attachment . for complete facts