Day "N" Night Child Care

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Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I do not understand why Barlows is not taking responsibility for a faulty install their installer made, and instead blaming it on [redacted] Homes, my home builder. It seems irresponsible, dangerous, and negligent on their part. To suggest that the builder does not follow standard safety practices is shameful and slanderous on Barlows' part and only shows they are trying to shift responsibility for their actions of a faulty installation on to a third party. A steel barrier behind all walls will offer all kinds of protection for accidents. However there is no code violation by [redacted] Homes.I have spoken to a representative from [redacted] Homes and also with HVAC licensed professional Chris S[redacted] from [redacted] and they both tell me there is no such code regarding AC coolant lines and metal plates. They further state that had the installer checked for where the studs were in the wall this would not have occurred. The installer missed the stud and hit the coolant line. It was clearly his mistake. In addition to his mistake, he neglected to notify me that he drilled into the copper coolant pipe and not a stud.  I would assume a true professional would have stopped the installation and rectified the situation immediately before further damage, instead of covering it up and not informing me of the damage he had already caused.This was a replacement microwave not a new installation, no reconfiguring of the space needed to be done just replacement. I have also talked to my homeowner's insurance company asking if this could be a claim. They have denied my request due to improper installation of the microwave by Barlows. I am not asking Barlows for anything but to fix the mistake their installer made. It is their responsibility and their obligation to do so and I would think Barlows would be concerned about the integrity of their business and do what is right, fix the mistake they made at installation.

Researching damage.  Will have additional response once information is collected on claim

Several managers, delivery team, CSR, Damage control and a field supervisor are all being contacted to retrieve any information related to this delivery.  We were aware that there was an issue with an APS box and the install, we are following up on the other concerns posed by Ms [redacted]. ...

Dee G[redacted], Customer Relations Manager will be contacting Ms. [redacted] as soon as possible.

There were a number of elements that needed to be researched before a reply could be made to this claim.  Upon review of all documentation, this claim was also submitted to Barlow  by the customer for repairs for a water leak.  The property and the appliance...

installation was inspected on 12/21/16 and again on 01/16/17.  There was water damage, but it is Barlow's position that the damage that occurred was not caused by Barlow. The field supervisor that inspected the damage noted that there was a water leak in the customers valves but this was not resulting from any appliance installation. We were unable to determine the source of this water leak, it was not clear if the damage was from a leaking valve or a faulty drain.  The amount of damage that has occurred in not consistent with the amount of water Barlow Company observed on Mr. [redacted]' premises. It is noted there was a large amount of pre-existing damage and previous repairs.  This customer was notified of the denial of this property damage in a notice dated January 23, 2017.

Ms Marin, Thank you for your call today, as I said we called and left messages on the number that were provides on the delivery 1-3-17.  We haven’t received a call back as of today.  I called again this afternoon and was only able to reach [redacted] the grandmother of...

 [redacted], she said she would try to get ahold of her granddaughter to call us back. The order that we delivered was under the name of [redacted] not [redacted],  Miss [redacted] had no knowledge of any Home Depot appliance order.   So as of this email we haven’t been able to reach [redacted].  When we do hear from her I will advise. [redacted]Address:[redacted]Phone#TPin#[redacted]H [redacted]B    ...⇄ you!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]