Days Inn & Suites

Update on complaint filed yesterday - I did receive a voicemail from the manager - Anderson - and returned the call / speaking to him yesterdayApparently there is a 'reset' button for the Jacuzzi behind the front counter that the staff - a new staff according to Anderson - was unaware ofAgain, no resolution was reached - manager offered a refund of approximately $(on a $reservation) - I do not feel this is sufficient and will accept a full refund or another king Jacuzzi suite on a Saturday night in the near future free of charge

Complaint: [redacted] I am rejecting this response because: I would not stay at this hotel if they paid me toI have no issue with the policy to not rent to people under If that was explained when I directly asked this question over the phone I would have cancelled my online reservationWhat I take issue with isThe misinformation provided by the hotel staff The lack of human compassion to help my son when he was strandedThat the manager did not have the decency to come to the phone and discuss the situationBeing charged $when they turned my son away and we cancelled our reservationsWhat I want is the fee refunded to my account and some accountability by the hotel for what their staff sayI want an apology from the manager for disregarding our situation and refusing to discuss the situation with meSincerely, [redacted]

Bed bugs and dirty hotelManager refuses to return phone calls to dispute this complaintAsking for a refund for all the bed bug bites I decided to book with Days Inn for one night on July 3, due to [redacted] Inn being booked outI checked in around 11:pm for double queen beds non smoking roomsCustomer service at chewas friendlyI can see the staff was training the new employee so it was a little slowI used different credit cards to check in, one was for the amount of $and the other was for $When we all go to our rooms, the smell was musty, one room was humid because the air barely workedThe room just looked, felt, and smelled dirtyIn room 116, I went to turn the air up higher and noticed the carpet was completely soaked in water due to the air conditioning drippingThey had laid towels down, but that didn't help at allI didn't want to complain because we only planned to stay there til the early morning because we were heading to a nearby l

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted] Dear Contact: Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Lacey, WA To assist in reaching a resolution, I’ve informed the property’s general manager of the situationThe general manager will contact the guest on or before July 21st As a company, we’re committed to delivering a great experience with every stay with us Thank you!

Complaint: [redacted] I am rejecting this response because: I have called the [redacted] and he will not return my callI am always told he is not inMaybe you can get him to return my call Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted the hotel itself many timesCalled times on 2/13/and one time already today 2/14/At every call I am told the [redacted] is not in and will return my call I can not get any helpI am not sure if this hotel even has insurance Regards, [redacted]

To Revdex.comDear representative I have sent you some faxes of the customer experience report, we have thoroughly checked records on our end of this valued customer therefore we came to know that she stayed with us for four (4) days and she has been just charged for (4) days Sincerely, Days Inn & suites [redacted] Lacey WA ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because: The hotel only offered a verbal apology for the inconvience of all the broken things, leaking shower, leaking toiletWrong keys,Broken pool, jacuzzi, exercise equipment, filthy hotel, broken washers, etcThey also offered a percent discount on a future stayThis is unacceptable to me for it doesn't address what has already occurredI was required to pay for a additional hotelI have stated in original claim that I would pay for the nights I stayed but want a refund for the nights I leftI personally called this hotel manager a week before arrival and asked about the amenities advertised and was verbally told that they were in working orderThat simply isn't a true statementI would have canceled reservation and stayed at [redacted] if I was told the truth before arrivalI would like a renegotiation of a fair outcome for both parties

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] *** at the Days Inn property in Savannah, GA We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service It looks like that the GM sent an email offering 20% refundOur offices would like to offer you 3,Wyndham Rewards points as a goodwill gesturePlease advise if this is an acceptable resolution Thank you!

Bed bugs and dirty hotelManager refuses to return phone calls to dispute this complaintAsking for a refund for all the bed bug bites
I decided to book with Days Inn for one night on July 3, due to *** Inn being booked outI checked in around 11:pm for double queen beds non smoking roomsCustomer service at chewas friendlyI can see the staff was training the new employee so it was a little slowI used different credit cards to check in, one was for the amount of $and the other was for $When we all go to our rooms, the smell was musty, one room was humid because the air barely workedThe room just looked, felt, and smelled dirtyIn room 116, I went to turn the air up higher and noticed the carpet was completely soaked in water due to the air conditioning drippingThey had laid towels down, but that didn't help at allI didn't want to complain because we only planned to stay there til the early morning because we were heading to a nearby l

Please contact Chirstan Z*** directly regarding the situation. ***

October 6, 2016Dear *** ***:On September 5, 2016, we received the March 25, inquiry that *** and *** *** sent to your officeI do not know why it took So long for their inquiry to reach our office and attempts by us to Contact your office for a Current status have gone unanswered
In any event, I do apologize for the delay with our response and I trust the following information will explain our position with the handling of the ***'s travel claim.Co-ordinated Benefit Plans (CBP) is the claims administrator for the *** travel policy which was purchased by *** and *** ***Upon review of their claim, we must uphold our original denial of their trip delay claim and we will explain the reasoning for our position below.Our records indicate the ***s purchased the *** travel policy on August 14, for scheduled trip dates of September - 23, A trip delay claim was received from the ***s on December 18, as they stated their September 14, flight on Frontier Airlines from St Louis, Missouri to Cancun, Mexico was delayed hours and minutes due to a defective generator on the airplaneHowever, on the claim form, the ***s did not indicate what expenses they were claiming due to their trip delayOur records reflect that upon reaching their destination in Cancun, the ***s checked into their hotel and used their accommodations for that nightIf the ***s did incur lost or additional expenses as a result of their trip delay, we invite them to submit those receipts to our office for claim consideration.Policy language which pertains to this matter is as followsGeneral Definitions:Common Carrier means any land, Sea, and/or air conveyance operating under a valid license for the transportation of passengers for hire.Covered Trip means any class of scheduled trips, tours or cruises You request coverage and remit the required premium.Economy Fare means the lowest published rate for a round trip economy ticket.Hazard means: (a) Any delay of a Common Carrierincluding Inclement Weather)(b) Any delay by a traffic accident en route to a departure, in which you or a Traveling Companion is notdirectly involved(c) Any delay due to lost or Stolen passports, travel documents or money, quarantine, hijacking,unannounced Strike, natural disaster, civil commotion or riot(d) A closed roadway Causing cessation of travel to the destination of the Trip (substantiated by thedepartment of transportation, state police, etc.).Trip DelayThe Company will reimburse You for Covered Expenses on a one-time basis, up to the maximum shown in the Confirmation of Coverage, if You are delayed en route to or from the Covered Trip for six (6) or more hours due to a defined Hazard:Covered Expenses include:a) Any prepaid, unused, non-refundable land and water accommodations; b) An Economy Fare from the point where the You ended Your Covered Trip to a destination whereYou can catch up to the Covered Trip, or c) A one-way Economy Fare to return you to your originally scheduled return destination.If there are any additional questions regarding this matter, please contact me at ***.Sincerely,Patty BClaims Manager Co-ordinated Benefit Plans

We were sorry that we were not able to accommodate this guest, but it IS our stated policy, which is displayed at the front desk, to not rent room to unaccompanied minorsAs the agent who took this call and set up the reservation, I can affirm that we were never told that the customer's son was
under 21, that he was years old, or indeed any information about his age at allThe customer was informed while making the reservation that we have a policy in place to allow a third party to pay for a guest's room, and we set up a credit card reservation for this customer to allow a third party paymentThis is quite common, that a customer wants to pay for someone else's room, and often it is done by a family member, such as a parentIt is uncommon, however, that an unaccompanied minor would be travelling and seeking accommodationSo it simply never occurred to us to mention our age restrictions, and the customer never askedThe front desk agent acted according to our established policies

I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution would be satisfactory to me. I will wait for
the business to perform this action and, if it does, will consider this complaint resolved I will also add that I was only offered a refund AFTER the business was notified that I had contacted the Revdex.com Regards,*** ***

I called to check rates for days an then called for days septthru sept was satisfied of the rate for the days they quoted me so gave my debit card number an received conformation # I thought every thing was good until wife called me saying account was over drawled I only had enough money in account and some change to basically pay for hotel for work as I work for railroad She said they have charged for the hotel she transfered money to cover the amountI then went to talk to hotel desk talked to girl said she couldn't do anything had talk to mangerI talked to manger an she basically was calling me stupid saying that they would never quote that low of price and I must wrote amount down wrongI said is confirmation number right she said yes I said well wrote it all down same time I had explained that if it was this expensive I would booked some where that was cheaper because I did not have that to spend on a hotelShe said well I can refund the rest of your stay but won't be on card for to business daysI explained I can't go some where cheaper cause they have my hotel money tied up so I could not go some where else so basically forcing me to stayInstead of going some where else for the week Very disappointed was lied to about price an charged more than what I knew was going to be charged causing account to be over drawled then couldn't even go some where cheaper cause had my debit card tied up if canceled for three days an not even willing to work with me or even care to try an make it rightI don't know who made quote when called wish would of wrote name down but didn't but I would not recommend this hotel just for simple fact of the way they conduct business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWyhdam Corporate made contact with me when I emailed them about this propertyThe are further investigating this propertyThey made it right with meThank you!
Sincerely,
*** ***

We are sincerely sorry to hear that you feel this way
Regardless of whether this was a miscommunication, misunderstanding, or simply bad information, it has been our policy since Days Inn took over this hotel in to not rent rooms to any unaccompanied person under years of age
By way of apology, we would like to offer you 10% off of any future stays with us, as well as a free room upgrade

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in *** ** Our brands are committed to assuring that all of its
properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations. We regret that the guest had to contact you and our office regarding HER concerns with the property. Each property is independently owned and operated under a franchise. This means that the property’s management is responsible for meeting brand standards and for day-to-day operations After thorough review, we feel the best resolution will be achieved by direct communication between the *** *** and the guest Once again, we apologize for any inconvenience this may have caused If your offices require more information on this matter, please contact me directly at *** Thank you, *** **

Complaint: ***I am rejecting this response because:
This response is a lieI made my reservation online and followed up with a phone call to the hotel to make sure it was okay that my son check inI specifically noted he was I have a co worker who was next to me during the phone call and can verify that this was told to me by a hotel employeeThis hotel, I have since learned, is notorious for lack of accountability as long as they get their money they say whatever they want.
Sincerely,*** ***

Thank you for contacting Days Inn Customer CareI would be happy to assist you further but I need a little more information to help Please provide the following: - Name of the guest on the reservation - Property address, including city and state - Date of arrival -
Date of departure - Reservation confirmation number I look forward to assisting you. Regards, *** ** Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####