Days Inn & Suites

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear *** ***, Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in Lacey, WA We apologize that the property did not meet the guest's expectations of our brand's high standard of guest serviceWe have requested that the guest provide a copy of her credit card statement showing the charges for review If you need any more information on this matter, please contact me directly at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Revdex.comDear representative I have sent you some faxes of the customer experience report, we have thoroughly checked records on our end of this valued customer therefore we came to know that she stayed with us for four (4) days and she has been just charged for (4) days
Sincerely, Days Inn & suites *** *** ** Lacey WA

Update on complaint filed yesterday -
 
I did receive a voicemail from the manager - Anderson - and returned the call / speaking to him yesterday. Apparently there is a 'reset' button for the Jacuzzi behind the front counter that the staff - a new staff according to Anderson -...

was unaware of. Again, no resolution was reached - manager offered a refund of approximately $40 (on a $125 reservation) - I do not feel this is sufficient and will accept a full refund or another king Jacuzzi suite on a Saturday night in the near future free of charge.

Complaint: [redacted]I am rejecting this response because:To whom it may concern;       I Am not at all satisfied with the buisness's attempt to resolve my issue in regards to my stay at their establishment.  I strongly feel that there is more owed to me than an apology and a 60.00 refund for my inconvenience,  this is something I feel should have been offered to me to stay for my entire stay at this establishment when we were still there.  I was indeed charged for 4 days and stayed for 3 nights and checked out on my 4th morning when the manager was unable to discuss my concerns with me this is true, but I had booked this double queen room for 5 days and was forced to check out early due to their lack of customer service skills, cleanliness and bug free establishment.  I feel I did not receive what I originally purchased ( 2 queen beds) for 5 nights, instead was stuck with 1 king bed to accommodate 4 guests with the promise to be moved the following day and this did not happen. The only reason I stayed as long as we did was because they had seemed to be willing to work with me and accommodate my needs, as this did not happen I requested to speak with management to resolve this issue as he was there but was unavailable to discuss the matter with me at that time, I would have worked with them and possibly accepted a 60 dollar discount at that time, but was forced to check out early.  This does not even cover the cost of one night when really one night in a 2 queen room was all we received as purchased.  I am requesting a full refund! Sincerely,[redacted]

As the Front Desk Mannagaer of the Days Inn and Suites, Lacey, I would like to sincerely apologize for our employee's conduct. The date you checked in, the 15th, was this employee's first night working alone at our hotel, and there was clearly some confusion regarding your reservation. I was glad to...

hear that the issue was eventually resolved, and you will be pleased to know that the individual in question has been reprimanded for this incident, and that his employment with us is currently under probationary review.

Complaint: [redacted]     
I am rejecting this response because: the complaint is still active with my [redacted] disputing the whole [redacted] charge that includes the entire stay at the Day's Inn hotel in question. Hotel.com has 60 days to respond to my credit card company with additional facts in this case. That time expires November 30th, 2017. In the mean time I have spoken with Ms. Mary B at the wyncare customer service. She has assured me that when the time is up with [redacted] and [redacted] if there is NOT a suitable reimbursement being made to me for Days's Inns false advertising, broken amenities and unhelpful staff that she would be happy to make a monetary adjustment. Problem currently: is that Mary cannot move forward until [redacted] time has expired.     I am very happy for the Revdex.com helping to get someone to respond to this complaint. I am also looking for a successful completion of this situation by the first of December, 2017. Ms. Mary was extremely helpful during our phone call.  She is in a position to help me gain financial compensation , if not already completely resolved by my credit card company.

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]    Dear [redacted]    Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Lacey, WA.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before October 6, 2017. As a company, we’re committed to delivering a great experience with every stay with us.   If for some reason this concern is not resolved, please contact me directly at [redacted] and I will personally help address the guest's needs.

[redacted] Tuesday, September 1,2015Revdex.com100 Amherst Woods SouthAmherst, NY 14228Dear [redacted]The Days Inn & Suites did receive a complaint from the Revdex.com.In respond to ID [redacted]The confirmation and cancellation numbers that was provided does not...

match our records. When a guest makes a reservation the hotel policy is to hold the room until 7 am I the following morning. The hotel has the right to charge the guest Credit card for one night room and tax as a no"show. I have enclosed a copy of the confirmation and cancellation letters to compare the numbers. When guests call to make reservations the desk clerks always give the guests a confmnation number. Even when they call to cancel their reservation the desk clerks give the guests a cancellation number... On our website it also as the cancellation policy.Thank you,Dbansukh P[redacted]

I do apologize for your experience but the person that will help you with your concern is the [redacted] or [redacted] Again, I do apologize. Thank you,[redacted]

To Revdex.com. Dear representative I have sent you some faxes of the customer experience report, we have thoroughly checked records on our end of this valued customer therefore we came to know that she stayed with us for four (4) days and she has been just charged for (4) days....

Sincerely, Days Inn & suites [redacted] Lacey WA 98516
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

This hotel guest began her extended stay at the hotel on March 13th, 2015. During this time the hotel guest was not part of the Wyndham Rewards loyalty program, a program that allows guests to earn points for every night stay at a Wyndham hotel property that can be used to receive discounts at...

participating hotels. Enrollment for Wyndham Rewards is done electronically by the hotel, not through a sign-up sheet and this can be confirmed with Wyndham corporate. The front desk agent just needs to click the “Enroll in Wyndham Rewards” button. Alternatively, a guest can sign up on the Wyndham website themselves or by phone call. Our records show that this hotel guest first enrolled for Wyndham Rewards on August 15th, 2015. Upon further investigation with Wyndham corporate, we have confirmed that this hotel guest enrolled for Wyndham Rewards on 8/15/15 and this is their only account. Wyndham Rewards points are meant to accumulate following enrollment, not before. As per our franchise agreement with Wyndham and the Wyndham Rewards guidelines, the hotel is only required to provide Wyndham Rewards points for the 30-day period prior to enrollment. This is taken care of by Wyndham corporate without requiring authorization from the hotel.   The hotel guest states she received 45,000 Wyndham Rewards points for her stay prior to enrollment and that it was “verified with upper management”. Upper management did not approve any points to be dispersed for the period before the 30-day period prior to enrollment. Wyndham corporate has informed us that it was done by a front desk agent, who we know to be her friend, without permission from management. This front desk agent approved, without permission from management, for the hotel guest to receive Wyndham Rewards points going back all the way to the beginning of May 2015. This front desk agent also attempted to provide the hotel guest with other forms of compensation, such as altering room charges to provide the hotel guest with room credit.   This customer is one of the few that we have placed on our DO NOT RENT list, and she is there for good reason. She initially registered a room at the hotel under false pretenses needing a free room for shelter; often had issues paying rent on time; illegally and against hotel policy smoked inside the hotel; created disturbances and issues with other guests and hotel staff members; and was an overall toxic customer. We refuse to provide any further concessions to the customer, especially beyond what was already provided without management approval.   Although a tangent to the main point, it is important to note that we state in our extended stay agreements that we do not offer Wyndham Rewards points for our long-term guests that pay the heavily discounted weekly or monthly rates. These rooms are generally very close to cost. Increasing our expense on each of these rooms by $5.00 just to provide Wyndham Rewards points puts us upside down. This is very different from the guests that pay a daily rate where we can afford to pay the additional $5.00 expense to maintain their loyalty. I hope our position in this situation makes sense.   Please see the attached documents for further information.   Regards, Harman S[redacted] GM Travelodge Indianapolis-Castleton

Complaint: [redacted]I am rejecting this response because:
I would not stay at this hotel if they paid me to. I have no issue with the policy to not rent to people under 21. If that was explained when I directly asked this question over the phone I would have cancelled my online reservation. What I take issue with is1. The misinformation provided by the hotel staff 2. The lack of human compassion to help my son when he was stranded3. That the manager did not have the decency to come to the phone and discuss the situation4. Being charged $101.00 when they turned my son away and we cancelled our reservations. What I want is the fee refunded to my account and some accountability by the hotel for what their staff say. I want an apology from the manager for disregarding our situation and refusing to discuss the situation with me. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have contacted the hotel itself many times. Called 2 times on 2/13/17 and one time already today 2/14/17. At every call I am told the [redacted] is not in and will return my call.  I can not get any help. I am not sure if this hotel even has insurance.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called the [redacted] and he will not return my call. I am always told he is not in. Maybe you can get him to return my call.
Regards,
[redacted]

Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Savannah, GA.     We apologize that the property did not meet the guest's expectations of our brand's high standard of guest...

service.  It looks like that the GM sent an email offering 20% refund. Our offices would like to offer you 3,000 Wyndham Rewards points as a goodwill gesture. Please advise if this is an acceptable resolution.   Thank you!

Complaint: [redacted]
I am rejecting this response because:
The hotel only offered a verbal apology for the inconvience of all the broken things, leaking shower, leaking toilet. Wrong keys,Broken pool, jacuzzi,  exercise equipment, filthy hotel,  broken washers, etc. They also offered a 10 percent discount on a future stay. This is unacceptable to me for it doesn't address what has already occurred. I was required to pay for a additional hotel. I have stated in original claim that I would pay for the nights I stayed but want a refund for the nights I left. I personally called this hotel manager a week before arrival and asked about the amenities advertised and was verbally told that they were in working order. That simply isn't a true statement. I would have canceled reservation and stayed at [redacted] if I was told the truth before arrival. I would like a renegotiation of a fair outcome for both parties.

Please note that guest were refunded in full for their stay.
Complaint ID: [redacted]
Thank you.
Sincerely,
[redacted].

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Days Inn property in Lacey, WA.   To assist in reaching a resolution, I’ve informed the...

property’s general manager of the situation. The general manager will contact the guest on or before July 21st..  As a company, we’re committed to delivering a great experience with every stay with us.   Thank you!

Complaint: [redacted]I am rejecting this response because:  Day's Inn responded to my complaint with an invoice from another customer's stay on 7/28 for four nights.  
I had two people in my room for one night on 7/23.  I'm not sure who sending me someone else's receipt for their stay resolves my complaint????Sincerely,[redacted]