DBA Reconditioned Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis issue has been resolved Sincerely, [redacted] ***

The customer did have an issue with the stove and or that the flames were not big enough The policy states that if you pick up the item at time of purchase, you are responsible for bringing the item back for repairs unless you set up a service call and pay the service fee Although this is not the case here...an example is a customer dropped their washing machine down a flight of stairs and wanted us to replace it and or repair it Again not the case here..just an example of why the item picked up must be returned to our location or they can pay the for a tech to come out NO additional charge for an item under warranty and or no labor or parts The customer did return the stove and we adjusted all the burners, contacted the customer and let them come in and see it working The customer was still not happy with the size of the big burner flame...once the burner has an orange tip they cannot be calibrated to be any larger We advised the customer she did not have to take the item with her and that all newer stoves are rated for a specific BTU, we cannot make the flames any larger We will be happy to exchange for another item of her choice and we will notify her when a stainless and black burner stove is available and she is welcome to stop in anytime as well

Revdex.com: I got all of your letters and replies concerning my complaintsThank You for your assisstence and concern.It seems that the company named has promptly resolved this matterThe Revdex.com Complaint ID is: [redacted] ( [redacted] )Reconditioned Appliances [redacted] ph no [redacted] Thank youTruly, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCan I go to the store today to receive the refund of $250? Sincerely, [redacted]

Please contact [redacted] at the store We will be happy to figure this out for you We apologize for any issues

The customer has scheduled a repair technician and we are working it out

The customer came into the store to advise us that his washer wasn't working We asked him when he would be available that day for a service call and he said he had a lot going on and errands to run that day and did not know when he would be home The customer said that he would call us and let us know what day would be good for him and schedule a service call We did not hear back from the customer until now..via Revdex.com We apologize for any inconvenience and we will be happy to set up a service call as his appliance is still under warranty, or the customer can bring the washer in and his receipt and we will issue a refund for the

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still believe I am owed the $delivery fee I paid for two late deliveries, but I just want to be rid of your company and your terrible customer servicePlease have someone at my house by 9am on Saturday to pick up your washer or I will have to file another complaint Sincerely, [redacted]

Yes, we are a ding and debt and refurbish store, not a retail chain and we cannot pull one off of shelf in a warehouse However, we do apologize for the miscommunication and we will be happy to issue a refund

Initial Business Response / [redacted] (1000, 15, 2015/09/18) */ We apologize for the mix up of electric vs gas dryerWe cannot guarantee that a truck will arrive at any particular time, as we cannot control logisticsHowever, and especially due to no communication to the customer, we do not feel the customer should of had to pay any additional amount for the dryerWe have new management now and we would like to refund the additional to the customerPlease contact [redacted] at XXX-XXX-XXXX and provide her with information to mail a check and or feel free to stop in the store and get the $refund

The customer point blank asked the receptionist "if she was a [redacted] it"? I am not sure if we were calling the wrong number or at the wrong times or what upset the customer at this point The customer did later apologize to her and we have apologized to them for any miscommunication The receptionist did call every day and if there is no answer the repair would be scheduled for the following day and another call would and was made each day to assure he was home to complete the repair The refrigerator that is located in a garage can often have issues due to ambient temps The tech tested and replaced the thermostat This did not correct the issue We contacted the customer every day to come back out and further research and test the issue..at NO ADDITIONAL CHARGE At some point the customer did come to the store and was very upset that we had not been able to reach him and was making a scene and we did ask him to leave We certainly understand the frustration of miscommunication and if there was any on our side,...we apologizeThe customer has received the CASH refund in full

The customer purchased a refrigerator and washer and they requested the same day delivery as well as had a lengthy conversation about the delivery The gentleman with her wanted to pick them up and she insisted on getting it delivered and would pay for the delivery herself So the customer was aware of the delivery charge Yes per the warranty if the customer pays for a delivery charge we do waive the $service call fee if they have an issue during the warranty time frame The items were already loaded on the truck and in route when the customer called back about a half hour later and wanted to know the return policy We explained the no refund no return policy ..it it repair or replace We asked if there was an issue and if her items were under warranty and we would schedule a service repair She said she just wanted her money back Again we explained the policy and asked for the ticket number and asked what was the problem was After looking up the ticket we realized that she had just purchased about a half hour ago and the appliances were on the delivery truck..and or not RECEIVED the appliances yet Not sure what happened after that...except they did accept the delivery and the following day they brought the items back and we issued a full refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] TO the b b b service , I will contact you tomorrow ,when I here from them I am supposed to get a call from the business on 1/18/letting me know when they are coming out,to pick up and refund me, when that is done I'll be able to give you information definitely, Thank you

Complaint: [redacted] I am rejecting this response because:I have yet to receive my refundI have returned the appliances back to the store named "Reconditioned Appliances" , located in Swansea IllinoisI returned the appliances, white Kenmore fridge, and white Kenmore washer on 3/14/at approximately 12:p.mA gentleman insisted that they did not refund any money at any given timeI explained over and over that I DID NOT want any merchandise from their location and I wanted a full refundThey wanted to exchange the appliances with other appliances in their storeI went back and forth with two or three different employees for an hour or soThe owner finally came out from hiding in the back and told them to give me a refundThe salesman asked me for my debit card that was used for the initial purchaseI handed him my debit cardHe also asked for the original receipts and policy that was given to me upon saleHe did not want me keeping anything that was given to me during the initial purchaseAfter I handed him these things he walked to the back, then came back to me with two receiptsOne being a customers copy of a "Refund" and the other being a merchant copy of a refund receipt for me to signI signed the receipt for a refund of $My bank has yet to see any transactions pending for a reversal transaction in the amount of $250! I still have my copy of the "Refund" receipt and spoke with my banker todayThey did not want to give me the money I spent on the delivery fee, which was $I have to take the necessary steps in order to get my full refund of the money I spent at Reconditioned Appliances Sincerely, [redacted]

We offered this customer a full refund several weeks ago..way before she filed the complaint She came to the store to set up refund and schedule us to pick up the merchandise She advised us that she no longer had the refrigerator I cannot refund for merchandise she no longer can return Also, we did do necessary repairs to try to alleviate some of the noise..older model compressors are not quite like newer models We also did find all the shelving except one small bar Often some parts are no longer made and therefore we cannot get them through regular channels We advised the customer of this when she purchased the refrigerator that we would find the final missing bar but could not guarantee her a time frame...hence price point

Complaint: [redacted] I am rejecting this response because: As previously stated, a cashiers check mailed to my address will resolve thisI was ordered off the business property in a threatening manner by ***, he nor anyone else is welcome to come to my homeNo one at all has attempted to contact me until I opened this complaint once again, this is exactly how my previous experience went before Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I received a call from this company after the company had been contacted by the IL Attorney General OfficeThe company (Recondition Appliances) called and told me to come and get a refundHe said nothing about a returnWhen I arrived he then started talking about a returnI would not have wasted my time going to the company if he hadIf he told me to bring the refrigerator back for a refund, why would I show up without a refrigerator knowing I no longer had itHe sold me the 1st refrigerator with a bad condenser that made a noise so loud that my tenant could not sleepTheir repair guy said that he could not get rid of the noise but would lessen the noiseThe company promised me that they would pick me out a nice refrigerator but instead sent junkAs I stated in my original complaint part of the shelving was missingAfter frustrating my tenant numerous times with appointments they did not honor, and promises broken I had to go ahead and get my tenant a decent refrigeratorI could not allow my tenant to continue to deal with the games this company playingThe response given by this company is laced with half truthsI choose not to continue to fight this company allowing this matter to continue to upset meEventually this company will get what it deservesThe Revdex.com has a warning about this company and I failed to do my homeworkIf I had obviously I would not have done business with themI do want my complaint to go on record with the Revdex.com Sincerely, [redacted]

We do not typically warranty ice makers as the water lines are not installed by us We do hook the ice maker refrigerator flex line to the existing "all ready in place" water line Not sure if there is a different or exception with this customer warranty I will contact the serviceman and get more details as well as check on the status of the filter ordered for a replacement refrigerator and a delivery date We apologize if we were unable to meet the delivery date and the customer was not contacted

Mr. [redacted] has already been told that we can either repair the unit at no cost under the warranty policy or he can exchange the entire unit which is what the store policy and warranty consists of is a full repair or replace policy I would greatly appreciate it if he would let us know which one he... wants to do thank you

All customers are provided with a copy of the "repair or replace policy" as well as a copy of the warranty. This is also stated on the customers signed receipts. We would be happy to honor the warranty and provide the customer with a service call at no cost for labor or parts. Please call us to schedule a service call