DCM Foundation Repair

Company's second response below:From: [redacted] >Date: Sun, Jul 3, at 5:PMSubject: Response [redacted] To: [redacted] > [redacted] ***,Please accept the following as our response to complaint [redacted] ."Our company never promised that our reduced hotel rates would help this customer incur points with a hotel chainEach hotel chain has their own rules regarding their loyalty points and obviously we have no control over those rulesGenerally, hotel chains give loyalty points to customer who pay "Top Price" for the hotel bookingPoint system are essentially nothing more than allowing the hotel chain to hold onto your moneyThe fact that a hotel chain refuses to give this customer loyalty points is indicative of the markups they are charging their "loyalty members"They don't want to give this member the points when booked through us simply because the member already pays the lowest priceThere is no mabuilt in to give the pointsThis should tell you everything you need to know about how their program worksThis very fact is one of the reasons our program is so popular Our members don't pay the mark up online retailers demand as well as extra fees and markup hotel chains demand in order to justify their loyalty programsOur members simply pay the lowest price possibleIn addition, our price guarantee program is in place to insure in impossibility of our members not paying the lowest priceI simply don't understand how this is a complaintShouldn't customers be happy that they are paying the lowest price up-front and not have to rely on the loyalty program to get a good deal? The complaint regarding loyalty points should be with the hotel chain themselves and not with our organizationIn addition, this member signed a contract clearly stating that they have a 3-day right to cancel which they chose not to exerciseMembership access and website access was given to this member immediately so that they could utilize the days to solidify their decisionOur contract notifies you of the 110% price guarantee and never states that its a 110% "refund" guaranteeWe stand ready and willing to honor the contract terms in full and stand behind our product 100%We would be willing to give this member 25,credits to use as they wish on our program and allow them to keep their membership, or give them a partial refund of $and cancel their membershipAll contracts copies are available upon request."

Our customer service department has talked to this customer multiple timesThey claim they found a better price through [redacted] While we don't believe this is the case, they were offered the ability to utilize our 110% guaranteeIf this member ended up booking through [redacted] , we are still offering the 110% guarantee if they will show us the itinerary

Complaint: [redacted] I am rejecting this response because:The verbal agreement with [redacted] included contingencies, one of which was our signature on a document There was no verbal discourse as to the specific language of this document However, upon its receipt and review, we see that the document forever holds WSA and any of its subsidiaries/associates harmless, relative not only to this complaint but also with regard to any subsequent issues We can only sign this document in association with a refund of the TOTAL amount of $The original contract applies only to two parties and we are requesting the other party (WSA) to which the contract applies, release us from that contractual agreement and refund our purchase priceThe services available do not meet our needs The sales presentation leads you to believe that your WSA membership will provide savings of 50% off the travel web sites that are available without memberships, such as [redacted] , [redacted] , etcbecause WSA cuts out the middle man But since there are no real-time web site comparisons during the power point presentation plus the member doesn't get website access for days, the new member doesn't get an opportunity to make those comparisons until its too late to obtain a complete refund We are prepared to sign the Hold Harmless agreement in exchange for a refund of $ Respectfully, [redacted] and [redacted] [redacted]

Company's response below:From: [redacted] >Date: Mon, Aug 22, at 9:PMSubject: Complaint [redacted] To: [redacted] Revdex.com,I am writing in response to a complaint you received regarding our companyYour organization has assigned an ID of [redacted] .Mr [redacted] booked a hotel through our booking engineThe terms and conditions he agreed to at the time of booking clearly stated that the hotel he was booking had units at multiple addressesHe not only agreed to these terms, but he was given an exact address, unit and door code for the unitMr [redacted] showed up at the wrong address and was told that he did not have a confirmed reservationMr [redacted] then contacted us and we directed him to the correct locationMr [redacted] was upset with the location of the correct accommodationsMr [redacted] was given this information at the time of booking and he agreed to the terms and conditionsIf he notified us at immediately, we could have relocated himinstead, he waited until he got to the resort and then notified usWe hold firm that Mr [redacted] agreed to the terms and conditions and therefore would not be entitled to a refund.Thanks!

Company's response below:From: [redacted] >Date: Fri, Sep 30, at 5:PMSubject: Complaint [redacted] )To: [redacted] ***, I am writing to you in response to complaint [redacted] Please accept the following as our response:We stand ready and willing to perform the services outlined in the signed contractOur company provides thousands of happy members with the services you are alleging are fa scamWe give our members immediate access to the membership benefits and give them days to change their minds if they wantThis gives the member plenty of time to verify everything he was told during the presentation This member did not cancel the membershipThis customer financed his membership through us and put down a down payment of $At this time he still owes our company the balanceWe are willing to work out something to cancel his contract be can't refund the initial down payment

Company's response below with attachmentsMr [redacted] was promised tickets in exchange for his attendance to a presentationHe was clearly told that the presentation would last approximately to minutesHe signed acknowledging this twiceOnce on the invitation, and again on the form he completed upon checking into the presentationI have attached both documents to show thisHe was given the tickets for his attendance as promisedMr [redacted] attempted to use the tickets for a competing attractionNot only was Mr [redacted] told where to use the tickets, the tickets themselves stating the facts clearlyI have attached images of the redemption instructions, as well as the actual vouchers he received In addition, our company never processed any type of transaction on his credit cardFor him to publish a complaint suggesting such is utterly unscrupulous and defamatory in natureTo call his complaint "misleading" would be disingenuous as its compose of complete and utter liesThe contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr [redacted] as he requested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I was contacted by a [redacted] and advised that company was going to refund the money for the double booking that occurred in error due to freezing of website Thank you very much for your attention to this matter Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This complaint has been resolved, and the rebate has been issued The complaint may be removed from the record Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:although loyalty programs are not a necessity it was a MAJORITY point in our joining the program. I asked numerous questions in the presentation on this issue and was told loyalty programs were accepted. regarding the 3 day cancellation agreement I have requested the company to provide me with a copy of this as it was not included in my documentation.the "savings" advertised are not reflecting true savings when compared with publishe prices. The company advertises they will give you 110% refund if you find a lower price but neglect to tell you it is in reward points and not a true refund! Regards, [redacted]

This member contacted our customer service department on 10-10-This department provided him with quotes the same day as requestedIn addition, our customer services department followed up, at the member's request, regarding various questions about the accommodations requestedThe next day this member contacted our company simply asking to cancel without any reason other than “it’s too big of a hassle” and that “The quote wasn’t as detailed as you would like”Our agent asked him if we could provide any additional information or services in which he declinedAt no point did this member tell our agents that he was looking to book the trip elsewhere or that he had any questions about the quote given. In addition, this member contacted our customer service department on 2-25-requesting accommodations in various locationsWhile our agent notified him that condo accommodations were not available during your requested dates, we offered to quote him for nightly accommodationsHe declined this option In summary, the membership cancellation policy is clearly stated in the agreement this member signedHe had days to cancel the membership Since his request was made outside of the cancellation policy we will not be refunding the membershipWhile his is under no obligation to renew after the first year of being a member, the initial membership fee is non-refundableThe membership also allows him to transfer or sell the membership if he fells that he will not be taking advantage of the benefits

Company's response below:From: *** *** ***>Date: Fri, Sep 30, at 5:PMSubject: Complaint *** ***)To: *** *** ***
***, I am writing to you in response to complaint *** ***Please accept the following
as our response:We stand ready and willing to perform the services outlined in the signed contractOur company provides thousands of happy members with the services you are alleging are fa scamWe give our members immediate access to the membership benefits and give them days to change their minds if they wantThis gives the member plenty of time to verify everything he was told during the presentation This member did not cancel the membershipThis customer financed his membership through us and put down a down payment of $At this time he still owes our company the balanceWe are willing to work out something to cancel his contract be can't refund the initial down payment

We have been in contact with this member directly and have resolved the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Once again, WSA has neglected to cover the issues at handI don't see a date for the attachment confirmation they attachedWe only rec'd the *** *** attachment hours after arrival at *** ResortI have attached again the actual confirmation email we rec'd from WSA on 5-4-16, which does not include anything about "additional documents"Once again, WSA is trying to make this into a situation in which I had all the information and just chose to ignore itAs I stated, I was assured I would be at *** Resort, as it shows in our confirmation email, and would have accepted nothing lessWe were part of our baseball group at *** If anyone would go into all the phone records I was assured by WSA that was being recorded during all my conversations, they could find that it was not until hours after my arrival at *** that anyone from WSA found up with this additional packet of information with *** ***. From 5:to 9:pm, I was assured by 4 different employees by WSA that I was in the right location at *** and they were on the phone with *** Reservation desk working to getting my reservation straight No type of future credit will be acceptable to meIt is clear that my family was mislead and our money was takenI would accept a 50% refund at this time to resolve this matterAny help is greatly appreciated
Regards,
*** ***

From: *** *** Date: Tue, Sep 6, at 5:PMSubject: Complaint ***To: *** *** ***,Please accept the following as our response to complaint ***.As indicated in the previous response, Mr*** was given a confirmation that not only states that Accommodations are at different addresses, but also instructs to download the welcome packetFor the convenience of the Revdex.com, I have attached the confirmation Mr *** agreed to and have attached the welcome packetPlease note that the unit number and location in the welcome packet was the address Mr*** was supposed to be atThe detailed directions are includedIn order to put this issue behind us, we would be willing to give Mr*** a $credit towards his future vacationsPlease advise.Wholesale Services of America

Yes we did claim medical reasons in the written letter but we made several phone calls regarding the fact that their prices were not any cheaper than anyone else'sWe kept getting a complete run around every time we tried to callAlso, when we signed up we were told we would receive a password to log in to begin making our travel plansWell we did not receive a password until after the day cancellation periodThis is just another scheme to get you locked into the contract.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: (1) Our WSA contract renewal date is 5/ We
contacted the business on 5/ We are requesting a refund of the TOTAL amount paid The services to be received differ from those portrayed by WSA and do not meet our needs (2) The settlement offered by WSA is $which is an amount less than a full refund The "General Release and Hold Harmless Agreement" sent to us from WSA is unacceptableThe signature is illegible and although it includes a typed name for the illegible signature, no title is included and is a different person than the person with whom we spoke Furthermore, the agreement holds harmless and forever discharges WSA or anyone associated with WSA from any and all claims relating to any and every kind that we have now or may have hereafter or develop in the future This is completely unacceptable and we will not sign such a contract We are requesting a complete refund in the amount $and will accept nothing less After speaking with the WSA representative and reviewing other on line complaints from multiple sources, we cannot trust this business. Regards,
*** and *** ***

This member signed a contract clearly stating that the start of the day cancellation period was the date the contract was signedThe renewal date is irrelevant in this caseIn addition, to settle this matter, we contacted this member and agreed verbally to a resolutionThis member did not sign the resolution agreement and refuse to answer calls or emailsAt this point we are forced to hold the customer bound to the original signed agreement as we are bound by the agreement as wellWe believe that we have made a fair effort to resolve this matter and ask the Revdex.com to close the complaint as resolvedIf the customer wishes to answer our repeated calls and emails we would be glad to reach an agreementThe original signed agreements are available at the Revdex.com's request

We have contacted this customer and have worked out the issueThe customer has verbally agreed to the terms and we are waiting for a document to be signed