DCM Foundation Repair

We have contacted this customer directly and have resolved the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has indicated that a full refund will be issued
Regards,
*** ***

Our program has been saving thousands of members millions of dollars for yearsThe year money-back guarantee will be honored if the terms and conditions are adhered to

Complaint: ***
I am rejecting this response because:the entire point of my claim is the deceptive sales practice this company uses to sign customersThey lied about loyalty program acceptanceIt's not about gaining hotel points but the fact the company told us in their sales pitch that loyalty programs could be used with their product and it was an absolute lieAt the time we signed the company knew this was a LIE! Therefore it was a deceptive sales pitchGuaranteeing the low price is also a lie as they do not allow you to use the loyalty program prices as a reference...Again a LIE!Their sales pitch states a 110% refund guarantee for a lower price but again they do not tell you that loyalty program prices are not acceptable as a comparisonPlus a "refund" is not given you are given points that are not valued equally when spending points.This company deliberately misleads their customers when selling their productThis is the point of my claimThey seemed focused on my loyalty examples but the reality is the company LIED to us in the sales pitch to influence our decision
Regards,
*** ***

Company's response below:Revdex.com,I am writing in response to a complaint your organization has received on our companyYour organization has giving this complaint an ID number of ***.This customer is intentionally attempting to deceive the Revdex.comOur company guarantees the lowest prices on hotels
There is no need to use a hotel loyalty program as our price guarantee insures our members will pay less while booking with our companyIn addition, This customer is not telling the truth regarding the cancellation policyThis customer signed acknowledging the day right to cancel this contractWe can provide a copy of this signed acknowledgement if requested.Wholesale Services of America

Complaint: ***
I am rejecting this response because:Instead of an apology and a refund, which any decent company would do, I am given a rehash of spin to our experience with WSAWe think that it not useful now to rehash our complaints yet againSuffice it to say that the services promised were not satisfactory, our phone calls were not returned, and that quotes given to us were easily surpassedThis is not our understanding of the promised "concierge service." It is interesting to note that now, after our formal complaint, Mr*** ***, representing WSA, is in touch with us--returning our calls, and promising us the superior service that we expected. Regards,
*** ***

The customer originally requested a refund based on medical reasonsThe request was made outside of the contracts cancellation period and the request was deniedNow, the customer is claiming that we do not provide savingsOur fulfillment company has saved its members literally millions
of dollars in travel savingsIf the customer is finding a prices that is cheaper than what we offer we will honor the price guarantee as outlined in the terms and conditions of the membership agreement

We have contacted this customer directly and have resolved this issue

Complaint: ***
I am rejecting this response because:Briefly, the situation is as followsWe were contacted by a representative of the company, *** ***, who offered us $to essentially make the complaint go
awayWe told him in no uncertain terms that this was unsatisfactory; we want our entire layout refundedHe emphasized that he was not negotiatingWe agreed to his offer to suspend the yearly $fee, and handle our vacation bookings personallyOur experience with this company makes us very skeptical that the results would be any different, but at least Mr*** returned our calls. Our complaint still standsWe signed a contract in good faithThe services that were sold to us were not satisfactorily supplied to usWe still want our money returned.Please let me know if this email is sufficient.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Therefore, I would like to withdraw my complaint at this time.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Please see the attached email that is the only email confirmation I ever rec'd from WholesaleYou will see where I highlighted the resort accommodations we were givenWe never rec'd a email about a specific condo with a key code until 9:pm after we arrived at the address we were given in the email on *** **I even called they day before we left and confirmed that is where we were to check inAlso, when I arrived at this resort at pm on the 22nd, and was told by the resort we had no reservation, I called Wholesale and was told I was at the correct address several times?? And this response from them about I was told this hotel had multiple addresses is correctThe resort had several hundred places in itThe problem was, we found out Wholesale never booked us at *** Resort, as per our agreementThe booked us at a resort miles away, *** ***Again, they took our reservation and our $for a condo in *** and stuck us in a place that was not nearly as niceI can't believe Wholesale is implying that this was somehow our faultWhy in the world would I show up at a wrong address? I have never been to *** ** beforeI followed the information provided to me by WholesaleLike I said, for the first hours I was at ***, we were told we were in the right place and they were trying to find out why our reservation was lostI am not certain if the Revdex.com will be able to help, but please know, this is a case of bait and switch, and we were lied to from day oneI would hope you will keep my complaint, along with this response posted on your site, along with my contact informationMy cell is *** I would welcome any and all calls from anyone before this company ruins someone else's vacation as they did oursI can't believe a business is allowed to get away with this type of behaviorAnything you can do to help, is greatly appreciated
Regards,
*** ***

We are working out this issue directly with the customer

Complaint: ***
I am rejecting this response because:The verbal agreement with *** *** included contingencies, one of which was our signature on a document. There was no verbal discourse as to the specific language of this document. However, upon its receipt and review, we see that the document forever holds WSA and any of its subsidiaries/associates harmless, relative not only to this complaint but also with regard to any subsequent issues. We can only sign this document in association with a refund of the TOTAL amount of $The original contract applies only to two parties and we are requesting the other party (WSA) to which the contract applies, release us from that contractual agreement and refund our purchase price. The services available do not meet our needs. The sales presentation leads you to believe that your WSA membership will provide savings of 50% off the travel web sites that are available without memberships, such as ***, ***, etcbecause WSA cuts out the middle man. But since there are no real-time web site comparisons during the power point presentation plus the member doesn't get website access for days, the new member doesn't get an opportunity to make those comparisons until its too late to obtain a complete refund. We are prepared to sign the Hold Harmless agreement in exchange for a refund of $2995.00. Respectfully, *** and *** ***

The customer purchase a membership with our company and signed a contract with a day cancellation clauseThe member was given access to the website and customer service immediately upon joiningThis member did not exercise the ability to cancel within the daysOur customer service department
spoke with this customer multiple times and gave quotes regarding a requested tripWe stand ready and willing to fulfill our obligations regarding the membership as outlined in the membership agreementIf the customer is wanting to speak to someone regarding their requested trip we are here to help

We have contacted this member directly and have resolved the issue.

Our customer service department has talked to this customer multiple times. They claim they found a better price through [redacted]. While we don't believe this is the case, they were offered the ability to utilize our 110% guarantee. If this member ended up booking through [redacted], we are still...

offering the 110% guarantee if they will show us the itinerary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Company's response below:From: [redacted]>Date: Mon, Aug 22, 2016 at 9:05 PMSubject: Complaint [redacted]To: [redacted]Revdex.com,I am writing in response to a complaint you received regarding our company. Your organization has assigned an ID...

of [redacted].Mr [redacted] booked a hotel through our booking engine. The terms and conditions he agreed to at the time of booking clearly stated that the hotel he was booking had units at multiple addresses. He not only agreed to these terms, but he was given an exact address, unit and door code for the unit. Mr [redacted] showed up at the wrong address and was told that he did not have a confirmed reservation. Mr [redacted] then contacted us and we directed him to the correct location. Mr [redacted] was upset with the location of the correct accommodations. Mr [redacted] was given this information at the time of booking and he agreed to the terms and conditions. If he notified us at immediately, we could have relocated him. instead, he waited until he got to the resort and then notified us. We hold firm that Mr [redacted] agreed to the terms and conditions and therefore would not be entitled to a refund.Thanks!

Company's second response below:From: [redacted]>Date: Sun, Jul 3, 2016 at 5:38 PMSubject: Response [redacted]To: [redacted],Please accept the following as our response to complaint [redacted]."Our company never promised that our reduced hotel rates would help this customer incur points with a hotel chain. Each hotel chain has their own rules regarding their loyalty points and obviously we have no control over those rules. Generally, hotel chains give loyalty points to customer who pay "Top Price" for the hotel booking. Point system are essentially nothing more than allowing the hotel chain to hold onto your money. The fact that a hotel chain refuses to give this customer loyalty points is indicative of the markups they are charging their "loyalty members". They don't want to give this member the points when booked through us simply because the member already pays the lowest price. There is no mark-up built in to give the points. This should tell you everything you need to know about how their program works. This very fact is one of the reasons our program is so popular Our members don't pay the mark up online retailers demand as well as extra fees and markup hotel chains demand in order to justify their loyalty programs. Our members simply pay the lowest price possible. In addition, our price guarantee program is in place to insure in impossibility of our members not paying the lowest price. I simply don't understand how this is a complaint. Shouldn't customers be happy that they are paying the lowest price up-front and not have to rely on the loyalty program to get a good deal? The complaint regarding loyalty points should be with the hotel chain themselves and not with our organization. In addition, this member signed a contract clearly stating that they have a 3-day right to cancel which they chose not to exercise. Membership access and website access was given to this member immediately so that they could utilize the 3 days to solidify their decision. Our contract notifies you of the 110% price guarantee and never states that its a 110% "refund" guarantee. We stand ready and willing to honor the contract terms in full and stand behind our product 100%. We would be willing to give this member 25,000 credits to use as they wish on our program and allow them to keep their membership, or give them a partial refund of $250 and cancel their membership. All contracts copies are available upon request."