DCM Foundation Repair

This issue has been resolved directly with the customer

Company's response below with attachments. Mr. [redacted] was promised tickets in exchange for his attendance to a presentation. He was clearly told that the presentation would last approximately 45 to 60 minutes. He signed acknowledging this twice. Once on the invitation, and again on the form...

he completed upon checking into the presentation. I have attached both documents to show this. He was given the tickets for his attendance as promised. Mr. [redacted] attempted to use the tickets for a competing attraction. Not only was Mr. [redacted] told where to use the tickets, the tickets themselves stating the facts clearly. I have attached images of the redemption instructions, as well as the actual vouchers he received.  In addition, our company never processed any type of transaction on his credit card. For him to publish a complaint suggesting such is utterly unscrupulous and defamatory in nature. To call his complaint "misleading" would be disingenuous as its compose of complete and utter lies. The contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr. [redacted] as he requested.

We have contacted this customer directly and have worked out the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This complaint has been resolved, and the rebate has been issued....

 The complaint may be removed from the record.
Regards,
[redacted]

We have been in contact with this customer directly and have resolved the matter.

Complaint: [redacted]
I am rejecting this response because:although loyalty programs are not a necessity it was a MAJORITY point in our joining the program. I asked numerous questions in the presentation on this issue and was told loyalty programs were accepted. regarding the 3 day cancellation agreement I have requested the company to provide me with a copy of this as it was not included in my documentation.the "savings" advertised are not reflecting true savings when compared with publishe prices. The company advertises they will give you 110% refund if you find a lower price but neglect to tell you it is in reward points and not a true refund!
Regards,
[redacted]

We have contacted this customer directly and resolved the issue

Revdex.com:
 I was contacted by a [redacted] and advised that company was going to refund the money for the double booking that occurred in error due to freezing of website.  Thank you very much for...

your attention to this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are in the process of handling this issue directly with the member