Deal Hippo Club

Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions," which is required for an order to be completed We then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we send Regarding your specific concern, we see in the customer notes that on 8/21/we received your return package and attempted to issue you a refund for the remaining balance of $However, the refund would not process due to the fact that your bank is in the process of issuing a chargebackOnce you request for your bank to reverse a charge we are unable to do anything with that moneyThis includes refundsYou must contact your bank from this point to handle your refund Your account is completely closed and you will not be charged or receive anything furtherWe apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was never a confirmation email received from Deal HippoThe first I ever saw the name of the company was on my bank statement I have spoken to my bank and they deny that their investigation would prohibit any refund from processingThey will gladly accept the refund and once refunded, will close their investigation If the company cannot process the refund, they can issue me a check directly at which time I will have the bank close the investigation The company is once again obfuscating the facts in hope that the consumer will give up

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Dear Mr [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, you will still be entered in our monthly drawing to win an I Phone despite cancelling your membership We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Dear [redacted] ***, Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 7/20/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $and the shipping insurance charge of $ We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, [redacted] General Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Dear Ms***, Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/29/According to the dispositions on the account, the customer called in regards to a $charge to her accountThe customer service representative explained to the customer that the $charge was to cover the cost of shipping her free gift after her VIP membership had been validatedThe customer hung up on the customer service representativeThe $shipping charge has been refunded to the customer and her account had been closedNo future billings will take placeThe customer will still be entered in the DealHippo monthly drawing to win an IPhone We apologize for any confusion that [redacted] have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions," which is required for an order to be completed We then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see that you signed up to become a member on 7/16/On that day you were charged $for shipping and handlingAs our terms and conditions state, you have a trial period to try out the websiteIf you decide to not cancel you will be enrolled in our monthly programUnfortunately your payment was declined on 7/19/and we were unable to accept your membership We apologize for not having received your MPplayer, and since you never received it we have refunded you the $for shipping and handlingPlease allow 7-business days for this transaction to process Your account is completely closed and you will not be charged or receive anything from usWe apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is a lie I was sent a email stating that I would be entered into a winning for a iPhone once I opened it up it was a gimmick then it said I would receive a free mpplayer if I paid for shipping in handling I then received a email that said I would receive my player in days I never received no more correspondence from them it was never a membership or nuthin I received a call from someone after my money was taken and I was suppose to have received something in the mail nuthin as of this date so all of that is a lie they are frauds and should be shut down for and misleading information Final Business Response / [redacted] (4000, 9, 2015/09/08) */ Hello Ms [redacted] , We apologize if you feel you have been misleadHowever the terms and conditions of our membership were clearly stated throughout the enrollment period We will be happy to send you an MPplayer in order to satisfy your needsPlease let us know what address you would like it sent to Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ Dear Mr [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions," which is required for an order to be completed We then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we sendThe MPplayer we sent you is the same one we have pictured on our website Regarding your specific concern, we see in the customer notes that a call was made to customer service on 9/1/According to the dispositions on the account, You agreed to have your account canceledThere is no mention of requesting a refund, so we will be happy to offer it nowYour account has been refunded $72.86, $for shipping and handling, and the $charge for shipping insurancePlease allow 7-business days for this transaction to processWe sincerely apologize if you feel you have been scammed; it has never been our intention to deceive anyone Your account is completely closed and you will not be charged or receive anything furtherWe apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ [redacted] W [redacted] S [redacted] XXXXX Dear Mr [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/13/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of his trial membership to Deal Hippo We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution that they have offeredI appreciate that they are giving the annual fee backI want to make a note that even till today I have not received the MPI want to make sure that it is clear that when they do these "give aways" nothing is specified regarding the termsI don't doubt that they have terms but maybe they should re-check that part Thank you for following up with me and I appreciate your help

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Dear Ms***, Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/17/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPoriginally requested as part of her trial membership to Deal Hippo We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) But, I never recieved an email from these people explaining anything about their subscription feeThanks for these resultsVery happy

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions," which is required for an order to be completed We then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we send Regarding your specific concern, we see in the customer notes that a call was made to customer service on 7/8/According to the dispositions on the account, you agreed to have your account canceledThe agent provided you with a return merchandise authorization (RMA) number for you to return the product as per our terms and conditionsUnfortunately we never received your return package, which is the reason for the confusion during the most recent phone conversation you had with our agents on 9/15/We understand that there were some miscommunications and factors outside of both yours and our control that caused a delay with your refundSo we have refunded you the entire remaining balance of $Please allow 7-business days for this transaction to process Your account is completely closed and you will not be charged or receive anything furtherWe apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) all I wanted was the money returned for a product that I did not want since it took months to get here and was returned with the proper rma number.the money is back in my account thank you very much

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/19/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of her trial membership to Deal Hippo We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Dear Mr. [redacted] , Thank you for the opportunity to respond to your recent inquiry. The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please... consider the following: 1. When a customer places an order, we clearly verify the terms of our trial offer two separate times. a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed. b. We then send a confirmation email with order information and terms of our trial offer. Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above. Regarding your specific concerns, we have refunded the monthly subscription fee of $23.86 and have cancelled the customer's account so no future billings will occur. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of his trial membership to Deal Hippo. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo. Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Dear [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/16/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of the trial membership to Deal Hippo We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times: aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 7/8/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $and the shipping insurance charge of $- and we'll even allow the customer to keep the MPplayer originally requested as part of his trial membership to Deal Hippo We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, [redacted] General Manager

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Dear Ms [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions," which is required for an order to be completed We then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see that you spoke with one of our representatives on 8/27, a day before this Revdex.com case was filed, and you were refunded in the full amount of $A refunded transaction takes approximately 7-days to process Your account is completely closed and you will not be charged or receive anything furtherWe apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The amount I have been waiting to be refunded was, so I am satisfied

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Dear Mr [redacted] , Thank you for the opportunity to respond to your recent inquiry The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following: When a customer places an order, we clearly verify the terms of our trial offer two separate times aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed bWe then send a confirmation email with order information and terms of our trial offer Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/20/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customer We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo Sincerely, Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear Mr***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times:
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 08/10/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of his trial membership to Deal Hippo
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
*** ***
General Manager

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18,
*** ***
*** *** Place
*** *** *** CA *** ***
Dear Ms***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to us
And, we look forward to a swift and satisfactory resolution to this matterPlease consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
We then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the account notes that the customer contacted customer service on 08/13/According to the dispositions on the account, the customer agreed to cancel the account as well as return the MPplayer for a full refund, and was given a partial refund until we received the returnThe monthly subscription fee of $was refunded to the customerOur records still do not reflect having received the customer's MPreturn, but in good faith, we've gone ahead and refunded the remaining balance of $The account is completely canceled and the customer will receive nothing further
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I could not verify by this time if they really have already refunded the two amounts mentioned because my next credit card statement will be only issued to me by Sept15, The full amount of CAD charged to my credit card was due for payment on the 30th of AugustI would like to see the proof that Deal Hippo has already refunded the total amount of CAD and that I don't need to pay any due amount by 30th of AugustAfter I received the proof then that would mean an acceptable responseThank you!
Final Consumer Response /* (3000, 13, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please send to my e-mail the proof that you have made a refund of the full amount to my credit card where you have charged itI need it to present to my bank
Final Business Response /* (4000, 15, 2015/08/31) */
Hello,
We have sent an email to ***@yahoo.com with details of your account refund historyBelow is a copy of the email
This email is in regards to your Revdex.com caseYou requested an email containing the refund information on your accountBelow please find every transaction
8/13/15: Refunded - $Trans-ID: XXXXXXXXXXXXXXXXXX
8/18/15: Refunded - $Trans-ID: XXXXXXXXXXXXXXXXXX
8/31/15: Refunded - $Trans-ID: XXXXXXXXXXXXXXXXXX
Please allow 7-business days for the refund on 8/to processAs of today your account has been fully canceled and refunded, you have a $balance, and no further transactions will take place
If you have any other questions or concerns please do not hesitate to contact us
Deal Hippo
We hope this satisfies your needsOnce you have reviewed this information with your bank please update the Revdex.com accordingly
Thank you

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Ms***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/15/According to the dispositions on the account, the customer called in and used our automated system to cancel their accountPer the customer's request, we have refunded the $enrollment fee and the first month's subscription fee of $
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my opinion Deal hippo hacked into my att account and made it seem as though att offered me an iPhonefor and shippingThis was fraud and a way to charge my account while never intending to ship anything to meI think they should be have to fulfill my order and all other orders that they gained under pretenseThey found a way to get into my att account, pretended to be att and asked me take a surveyI did not contact them until my account was debited by them for for the phone and for shippingI did not know they existed until they popped up on my screen asking me to take a survey using the att logoI may be the only one filing a complaint but I am sure I am not the only one they presented themselves to acting as if they were attI think they should fined for fraud
Final Business Response /* (4000, 9, 2015/08/06) */
Dear *** ***,
We work with several different marketing companies who advertise on several different sites and networks, including ATTDealHippo did not hack into your ATT account
As it states in our offer, we do run monthly giveaways to provide potential customers with the opportunity to win electronics such as an Iphone There clearly was a misunderstanding between the customer and the terms of our offer/sweepstakesWe do not sell Iphones for $
The $charge is associated with the shipping fee for the MPplayer the customer would have received after the first month as a member of DealHippoAll of the information listed in the above paragraph can be found in the offer terms & conditions, which the costumer accepted when before confirming her offer
The customer's account has been refunded in full and has been cancelledNo future billings will take place
Thank you,
Deal Hippo Customer Service

Final Consumer Response /* (2000, 18, 2015/08/13) */
I received a credit card credit from Deal Hippo of $cdn and while it is not the whole membership fee I paid I am satisfied
Thank you for your help

Initial Business Response /* (1000, 10, 2015/08/18) */
August 18,
*** ***
** *** *** DRIVE
*** *** ** ** ** ***
Dear Mr***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to us
And, we look forward to a swift and satisfactory resolution to this matterPlease consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
We then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
According to our records, You agreed on two separate transactions to be made on 7/16/One of them was the $non-refundable shipping and handling fee, and the other was an optional $insure-ship chargeInsure-ship is shipping insurance to make sure your product arrivesAgain, this charge was optional and required you to check a box of acceptance before being chargedIn good faith we will refund you the $and the $Your account has been completely canceled and you will not receive anything further
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service