Deal Hippo Club

Initial Business Response /* (1000, 8, 2015/07/30) */
Dear Ms***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/09/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe customer's account had been closed and no further billings will take place
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/07/29) */
Dear Ms***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/16/According to the dispositions on the account, the customer called in and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customerAdditionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of her trial membership to Deal HippoIn regards to the overdraft fees, in the terms and conditions it states a customer will receive a charge after the trial period if the customer does not cancelSince every customer must validate that they understand the terms and conditions before completing their order for their free gift, the customer would have read that a charge will be made to the card after the trial period expiresIf you were unable to open the terms and conditions, you should not have agreed to them
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I guess I will accept this resolutionHowever, the site really should fix the issue I had regarding the "terms and conditions"I was unable to actually view the terms and conditions but the web site had "validated" I had indeed read the agreement, therefore allowing me to proceed with the registrationI do agree that I should not have continued without actually viewing the terms and conditions, as we are a buyer beware society, and being a well-informed consumer, it was foolish of meHowever, the site provided opportunities to allow the "time payment" for shipping and handling of the "free" MPplayer, which was misleading to the consumerThank you for resolving this so quickly

Initial Business Response /* (1000, 5, 2015/07/29) */
Dear *** ***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/22/According to the dispositions on the account, the customer called in and cancelled their accountWe have refunded the first month's subscription fee ($28.99) and the subscription fee for July 20th - August 20th ($28.99)Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $- and we'll even allow the customer to keep the MPplayer originally requested as part of the trial membership to Deal Hippo
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18,
*** ***
*** XXXXX
Dear Mrs***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look
forward to a swift and satisfactory resolution to this matterPlease consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
First, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
We then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 08/14/According to the dispositions on the account, the customer called in and agreed to cancel the account as well as return the MPplayer for a full refundThe monthly subscription fee of $was refunded to the customer, and on 8/17/the MPplayer was received and $was refunded as per our agreementAdditionally, in good faith, we've gone ahead and refunded both yours and your husband's remaining balance of $You both have been fully refunded and your accounts have been completely canceled
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear Mr***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease
consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we have refunded the $shipping charge associated with sending the MPplayer and have cancelled your account so no future billings will occurWe ship MPplayers after a customer has elected to continue with their Deal Hippo subscription beyond the 3-day trial periodSince the customer did not elect to continue their membership, they will not be receiving a welcome gift
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/02) */

Initial Business Response /* (1000, 8, 2015/07/29) */
July 29,
*** ***
** *** ***
*** *** *** *** *** ***
Dear Mr***,
Thank you for the opportunity to respond to your recent inquiry
The goodwill and satisfaction of our
customers is important to usAnd, we look forward to a swift and satisfactory resolution to this matterPlease consider the following:
When a customer places an order, we clearly verify the terms of our trial offer two separate times
aFirst, we display our terms clearly on the order form stating "I certify that I am years or older and accept the terms/conditions.", which is required for an order to be completed
bWe then send a confirmation email with order information and terms of our trial offer
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription feeWe do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above
Regarding your specific concerns, we see in the customer notes that an email was sent to customer service on 07/17/According to the dispositions on the account, the customer sent an email and agreed to cancel the accountThe monthly subscription fee of $was refunded to the customer
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo
Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I never placed an order and 2nd, I never received a confirmation letterThey just took some money out ($+ $for the mpdelivery that I never received) without any approvalThat's a crimeAlso they were saying that they refunded $22.98, that's BS, they never refunded a centActually this is what they email me instead
On Jul 2015, at 6:am, Deal Hippo Support wrote:
Dear *** ***,
Thanks for reaching out to us again
Our records indicate that your account was recently cancelled, and a refund of your monthly fee ( $Trans-ID: XXXXXXXXXXXXXXXXXX) was issuedNo further charges will be made to your card
Also, your FREE MPplayer was shipped to you on July 22, If you do not wish to continue your membership and keep your MPplayer, you may return it to the address below within days and we'll issue you a full refund:
*** *** St *** ***
*** CA XXXXX
Your Returned Merchandise Authorization (RMA) number is XXXXXXXXXXXXXXXX - please include this with any returned packages
Please allow up to business days from the day we receive your return to receive your refund
If you would like to re-activate your membership at any time, or require further assistance, please don't hesitate to contact us via telephone, or via email at ***@dealhippo.XX
Sincerely,
***
Deal Hippo Customer Support
Europe: +XX XXXXXXXXXXX
North America: XXXXXXXXXXX
Australia: +XX XXXXXXXXXX
New Zealand: +XX XXXXXXXXXX
www.dealhippo.co
They actually saying that if I will not return the mp3, I will not get my money back
Final Business Response /* (4000, 17, 2015/08/31) */
Hello,
Allow us to explain what has happened with your accountOn 7/you emailed and requested a refund, to which we replied that we would give you a partial refund until we received your return packageA refund of $was issuedOn 7/you emailed again saying that you haven't received any product and would like a full refundWhen we attempted to refund you the full amount it would not allow usIt appears that you contacted your financial institution to issue a chargeback on this transactionWhen this happens our system does not allow us to alter the transaction in any wayTherefore we are not able to refund the remaining balance of $because your bank is in the process of returning your money to your account
We were able to refund you for a separate transactionToday, 8/31, we refunded you $for shipping and handlingPlease allow 7-days for this to process
The only balance left on your account is the $Because your bank has issued a chargeback we are unable to refund you this moneyYou must contact your bank for further clarification
As a reminder your account is completely closed; no further transactions will take place
Thank you for your time,
Deal hippo
Final Consumer Response /* (4200, 19, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can I trust them after what they did to meI don't know if I will give them my new accountThey might take some money out againSo I don't really know what to doIs there any chance that they just send me a cheque? Because I don't trust them at all

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, you will still be entered in our monthly drawing to win an I Phone 6 despite cancelling your membership.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 7, 2015/08/31) */
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we apologize that you never received your MP3 player. After reviewing your account it appears that we do not have a complete address for you on file. The information we have does not include the state you live in, which is most likely the reason you never received your MP3 player. We have refunded you the $1.00 you paid for shipping and handling. Please allow 7-10 business days for this transaction to process.
Your account is completely closed and you will not be charged or receive anything further. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 9, 2015/09/01) */
In their response they returned the cost of shipping which was $1.00, but they still have over $100.00 of my money that I received nothing for. In their letter to you they said they didn't have an address for me. After I filed a complaint I got an MP3 player in the mail. I talked to someone in their company and they said they couldn't find my account using the information that I gave them but they seemed to have some thing because because it was to sent my home address and they seemed to have no trouble getting my credit card to pay what they asked.. The account has been closed and I guess I'll have to write off the $100.00 as a lesson learned the hard way..
Thank you for your for your effort in my behalf. I hope no one else gets caught in their scam
Final Business Response /* (4000, 11, 2015/09/02) */
Hello [redacted],
Our records indicate the only charge deducted from your account was the $1.00 for shipping and handling. There has been no other transaction. We promise that there is no other charge or we would have refunded it for you. We sincerely apologize for any inconveniences you've faced, and we hope that the issue with your $100.00 is resolved soon. Again, your account with us is canceled and reflects a balance of $0.00.
Thank you for your time,
Deal Hippo
Final Consumer Response /* (4200, 13, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I gave my response in our last communication. They did give back the $1.00 but they kept the $100.00 claiming they had no record of any other charge to my credit card. I have the credit card bill showing their charges.. They are using an add showing a contest of which I was the winner, After I complained they sent an MP3 player instead of the phone as advertised.. But they couldn't my account ..Question how could they send me any thing if couldn't find my account???

Initial Business Response /* (1000, 5, 2015/09/29) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please consider the...

following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we send.
Regarding your specific concern, we see in the customer notes that on 8/21/2015 we received your return package and attempted to issue you a refund for the remaining balance of $49.00. However, the refund would not process due to the fact that your bank is in the process of issuing a chargeback. Once you request for your bank to reverse a charge we are unable to do anything with that money. This includes refunds. You must contact your bank from this point to handle your refund.
Your account is completely closed and you will not be charged or receive anything further. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never a confirmation email received from Deal Hippo. The first I ever saw the name of the company was on my bank statement.
I have spoken to my bank and they deny that their investigation would prohibit any refund from processing. They will gladly accept the refund and once refunded, will close their investigation.
If the company cannot process the refund, they can issue me a check directly at which time I will have the bank close the investigation.
The company is once again obfuscating the facts in hope that the consumer will give up.

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 7/13/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.
Sincerely,
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with the company refunding the $49 enrollment fee, that was all I wanted back was the $49 but was also told that I needed to return the MP3 player first in order to have the $49 refunded. but that does not explain why the free gift that I chose after finishing the survey never arrived? Please explain to me why I was told that the MP3 player was shipped on July 13th and was supposed to take 7-10 business days to arrive which the 10th day would of been the 27th of july. Here it is now August 14th it has now been 24 business days and no mp3 player ever showed up via USP like I was told.

Initial Business Response /* (1000, 6, 2015/08/06) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/15/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $22.79 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $68.40. As an apology for the confusion, we will allow the customer to keep the MP3 player. The customer's MP3 player was shipped out on 7/8/15 with tracking number RLXXXXXXXXXCN.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to say that membership fee was not mentioned in the confirmation email you sent to me. Thank you Revdex.com so much, it helps to settle this issue quickly that I have dispute with Deal Hippo over a month. I dont understand the reason that Deal Hippo is not able to provide the tracking number of the MP3 player to me, but it can provide to Revdex.com in few days. And emphasize that customer satisfaction is its top concern, how come?

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/19/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of her trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see that you spoke with one of our representatives on 8/27, a day before this Revdex.com case was filed, and you were refunded in the full amount of $49.00. A refunded transaction takes approximately 7-10 days to process.
Your account is completely closed and you will not be charged or receive anything further. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The amount I have been waiting to be refunded was, so I am satisfied.

Initial Business Response /* (1000, 5, 2015/09/21) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please consider the...

following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we send.
Regarding your specific concern, we see in the customer notes that a call was made to
customer service on 7/8/2015. According to the dispositions on the account, you agreed to have your account canceled. The agent provided you with a return merchandise authorization (RMA) number for you to return the product as per our terms and conditions. Unfortunately we never received your return package, which is the reason for the confusion during the most recent phone conversation you had with our agents on 9/15/2015. We understand that there were some miscommunications and factors outside of both yours and our control that caused a delay with your refund. So we have refunded you the entire remaining balance of $49.00. Please allow 7-10 business days for this transaction to process.
Your account is completely closed and you will not be charged or receive anything further. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
all I wanted was the money returned for a product that I did not want since it took 2 months to get here and was returned with the proper rma number.the money is back in my account thank you very much.

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/20/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 7, 2015/08/07) */
Dear **. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites. You recently enrolled in our trail offer through one of our promotional landing pages.
Regarding your specific concerns, we have credited your account in the amount of $51.64 for the enrollment fee and your first month's membership fee. Your account has been cancelled and no future billings will take place.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/09/03) */
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above, along with photos of the actual product we send. The MP3 player we sent you is the same one we have pictured on our website.
Regarding your specific concern, we see in the customer notes that a call was made to customer service on 9/1/2015. According to the dispositions on the account, You agreed to have your account canceled. There is no mention of requesting a refund, so we will be happy to offer it now. Your account has been refunded $72.86, $2.00 for shipping and handling, and the $1.99 charge for shipping insurance. Please allow 7-10 business days for this transaction to process. We sincerely apologize if you feel you have been scammed; it has never been our intention to deceive anyone.
Your account is completely closed and you will not be charged or receive anything further. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/08/12) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:
1. When a customer places an order, we clearly verify the terms of our trial offer two separate times:
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 7/8/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 and the shipping insurance charge of $1.99 - and we'll even allow the customer to keep the MP3 player originally requested as part of his trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.
Sincerely,
[redacted]
General Manager

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions," which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, and we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see that you signed up to become a member on 7/16/2015. On that day you were charged $2.00 for shipping and handling. As our terms and conditions state, you have a trial period to try out the website. If you decide to not cancel you will be enrolled in our monthly program. Unfortunately your payment was declined on 7/19/2015 and we were unable to accept your membership.
We apologize for not having received your MP3 player, and since you never received it we have refunded you the $2.00 for shipping and handling. Please allow 7-10 business days for this transaction to process.
Your account is completely closed and you will not be charged or receive anything from us. We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is a lie I was sent a email stating that I would be entered into a winning for a iPhone 6 once I opened it up it was a gimmick then it said I would receive a free mp3 player if I paid for shipping in handling I then received a email that said I would receive my player in 5 days I never received no more correspondence from them it was never a membership or nuthin I received a call from someone after my money was taken and I was suppose to have received something in the mail nuthin as of this date so all of that is a lie they are frauds and should be shut down for false and misleading information
Final Business Response /* (4000, 9, 2015/09/08) */
Hello Ms. [redacted],
We apologize if you feel you have been mislead. However the terms and conditions of our membership were clearly stated throughout the enrollment period.
We will be happy to send you an MP3 player in order to satisfy your needs. Please let us know what address you would like it sent to.
Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/17/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 originally requested as part of her trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
But, I never recieved an email from these people explaining anything about their subscription fee. Thanks for these results. Very happy