Deal Hippo Club

Initial Business Response /* (1000, 5, 2015/07/31) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/29/2015. According to the dispositions on the account, the customer called in regards to a $2.00 charge to her account. The customer service representative explained to the customer that the $2.00 charge was to cover the cost of shipping her free gift after her VIP membership had been validated. The customer hung up on the customer service representative. The $2 shipping charge has been refunded to the customer and her account had been closed. No future billings will take place. The customer will still be entered in the DealHippo monthly drawing to win an IPhone 6.
We apologize for any confusion that [redacted] have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
[redacted]
General Manager

Initial Business Response /* (1000, 5, 2015/10/29) */
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please consider the...

following:
1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I
b. We then send a confirmation email with order information and terms of our trial offer.
am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships
to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above. Also, we are not and have never been associated with any other companies or service providers.
We understand that perhaps you did not mean to register with our company, and when this had been brought to our attention we canceled your account immediately. The delay in your full refund was due to the fact that we never received your return package. In good faith we have fully refunded your account, and from this point on you will not be charged or receive anything further.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.
Sincerely,
Deal Hippo Customer Care
Initial Consumer Rebuttal /* (2000, 7, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad to be done with this matter. I finally got my money back. Yet, I will never do business with Deal Hippo again. First of all they never gave me the so called confirmation email. Plus they do not care about customer satisfaction or I would not have had to contact Revdex.com.

Initial Business Response /* (1000, 5, 2015/07/28) */
[redacted] W [redacted] S [redacted] XXXXX
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward...

to a swift and satisfactory resolution to this matter. Please consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required
for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/13/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of his trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution that they have offered. I appreciate that they are giving the annual fee back. I want to make a note that even till today I have not received the MP3. I want to make sure that it is clear that when they do these "give aways" nothing is specified regarding the terms. I don't doubt that they have terms but maybe they should re-check that part.
Thank you for following up with me and I appreciate your help.

Final Consumer Response /* (2000, 16, 2015/07/28) */
1.99 put back into my account two weeks later never got an apology just attitude from there people.

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Ms. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, you can find the terms and conditions of our club by clicking on the link titled "Terms & Conditions/Privacy Policy" located at the bottom of the page on our website and on our pop up ads. Your account with Deal Hippo has been closed and no future billings will take place.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/08/13) */
Dear [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 7/20/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 and the shipping insurance charge of $1.99.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.
Sincerely,
[redacted]
General Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/18) */
August 18, 2015
[redacted]
XXXXX [redacted] XXXXX
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look...

forward to a swift and satisfactory resolution to this matter. Please consider the following:

When a customer places an order, we clearly verify the terms of our trial offer two separate times.
First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
According to our records, you have not been billed since 7/15/2015 for the non-refundable shipping and handling fee of $2.00. In good faith we've gone ahead and refunded the $2.00. This account is completely canceled and no further transactions will take place.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear Valued Customer,
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/17/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of the trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will consider accepting their response after receipt of my money. I was told a mp3 was mailed to me, but have not received the player nor my money. This advertisement is misleading and to me in my opinion, it is a scam! I took my time to complete a survey and only trusted the advertisement because it was on the school's site. WI'll respond again after receipt of my money.

Initial Business Response /* (1000, 5, 2015/07/28) */
Dear [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we see in the customer notes that a call was made to customer service on 07/16/2015. According to the dispositions on the account, the customer called in and agreed to cancel the account. The monthly subscription fee of $23.86 was refunded to the customer. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of the trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service

Initial Business Response /* (1000, 5, 2015/07/30) */
Dear Mr. [redacted],
Thank you for the opportunity to respond to your recent inquiry.
The goodwill and satisfaction of our customers is important to us. And, we look forward to a swift and satisfactory resolution to this matter. Please...

consider the following:

1. When a customer places an order, we clearly verify the terms of our trial offer two separate times.
a. First, we display our terms clearly on the order form stating "I certify that I am 18 years or older and accept the terms/conditions.", which is required for an order to be completed.
b. We then send a confirmation email with order information and terms of our trial offer.
Deal Hippo is an online website that offers wholesale (or lower) pricing to VIP members who pay a small monthly subscription fee. We do run giveaways and trial memberships to provide potential customers with temporary access to the savings on our sites, but we have numerous clear disclosures throughout the order process as outlined above.
Regarding your specific concerns, we have refunded the monthly subscription fee of $23.86 and have cancelled the customer's account so no future billings will occur. Additionally, in good faith, we've gone ahead and refunded the enrollment fee of $49.00 - and we'll even allow the customer to keep the MP3 player originally requested as part of his trial membership to Deal Hippo.
We apologize for any confusion that may have been caused as customer satisfaction is our top concern at Deal Hippo.

Sincerely,
Deal Hippo Customer Service