Hi ***,It seems there is no DealDash account associated with [redacted] @aol.com To help us locate your account, please send us any of the following: 1) Alternative email you may have used 2) PayPal email address if used3) Last digits of credit/debit card if used4) Order receipt numbers Please reply and we'll be glad to help resolve this
Hi ***,I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young:https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdfThe audits ensure that all bids placed on DealDash are by real bidders, with no shill bidders, bots, or employees taking part in the auctionsWe have hundreds of winners daily, and ship all of the orders we get.If you can provide us with some more information regarding why you suspect there was irregular bidding in the auctions, I will be happy to clarify any possible misunderstandingI look forward to hearing from you.Best, AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ Thanks for getting in touch with usPlease find hereafter a copy of the response from Mr [redacted] ***, Customer Support Manager at DealDash: "Hello [redacted] , Thank you for contacting us about your DealDash accountI have had a look at the recent bidding with the technokel account This year there have been x bidpacks purchased ($117) and auctions won with a product value of $ In this case, as the purchased bids have already been used in a variety of auctions they are not eligible for refundDealDash will respond and provide information to any Revdex.com follregarding the bidding and auctions from this account Password confidentiality is important, please note you are able to change your current password from the Dashboard: https://www.dealdash.com/dashboard-account-details [redacted] - Customer Support Manager" If the consumer of the Revdex.com have any questions or need any clarification on our terms of use, please do not hesitate to contact usWe are 100% responsive and willing to clarify any outstanding concernsAs mentioned on our email to the consumer, DealDash will respond and provide information to any Revdex.com follregarding the bidding and auctions from this account Regards, Adrian [redacted] Community Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not asking for the won itemsSimply for a refund on the bid packsWhat if someone other than my daughter would have accessed my accountI have not used Deal Dash in yearsMy daughter accessed my phone and debit card and did itPlease refund the $and close my accountPlease stop sending emails about your companyShe said that's how she knew about Deal Dash and was able to access my accountI remember asking the company before this occurred to cancel sending emails Final Business Response / [redacted] (4000, 10, 2016/02/20) */ Hi [redacted] , Thanks for getting in touchIf these purchases had been fraudulent, from a different IP, or someone had had unauthorized access to your card, then we would certainly refund the purchases However, the activity in your account is legitimate, and the purchases were made from your deviceThere is no way to determine whether the purchases were made by you or your daughter, and unfortunately we cannot be responsible for a confidentiality issue on your end As previously mentioned, password confidentiality is important, please note you are able to change your current password from the Dashboard: https://www.dealdash.com/dashboard-account-details On a separate note, your email has now been removed from our mailing listIn some rare cases, it can take a few days to complete the removal, so please be patient for a few business days
Thanks for your message, I will be glad to helpThe promotional in-game credits / rewards should be automatically added following your installation of the DealDash phone application, First bidpack purchase and participation in one of our auctionsSince you have done this already and have taken part in one of our auctions please contact Tapjoy directly at [email protected] Please include the receipt of the First Bidpack Purchase & also mention DealDash on the Ticket as wellFurther information on submitting a ticket to Tapjoy can be found here: https://support.tapjoy.com/supportal/ Tapjoy has been informed of the issue and should add your reward right awayTrying DealDash is risk free!Please let us know if you have any more questions Have a wonderful day
Hello [redacted] ,Thank you for the email and I apologize for any inconveniences or delays.I have reviewed your account information and can confirm that your refund has been successfully issued. Typically the processing time is no more than 3-5 business days, but if you have not received your refund... after 5 business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits ***)Refund Transaction ID: [redacted] Refund Date: Jun 13 2016 06:50:09 PM PDT/PSTRefund Amount: 72.00 USDPlease let us know if you have any other questions or concerns and we will be more than happy to help.AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Hi FarrahThanks for your message and sorry for any inconvenience you may have hadI do see that the first payment of $was refunded in full by our support teamPlease allow 3-business days for your bank to receive the refund: Refund Issued To: Visa (ending digits 7881) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Jan 09:53:PM PDT Refund Amount: USD As far as the $charge that you mention, I am not able to find a charge for that amount on your card - Are you sure it was coming from DealDash? Was it on the same card? Please double check with your bank, since it may be just a duplicate error on your statementIf you need any more support on our end, you can always contact us at [redacted] @dealdash.com and we'll be glad to help
Initial Business Response / [redacted] (1000, 6, 2016/01/08) */ Hi ***, Thanks for getting in touchI have reviewed our records, and can certify that you were refunded prior to us receiving this complaintPlease find hereafter a copy of the email sent by our support team: "Hi ***, Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack I've gone ahead and issued a refund for this transactionPlease allow to business days for your bank to receive the refund In the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains! Best regards, DealDash Support" Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/18) */
Initial Business Response / [redacted] (4000, 12, 2016/02/09) */ Hi Robert, Thanks for getting in touch and sorry for any inconvenience you may have hadIt was a pleasure speaking with you on the phoneAs mentioned, the flashlights have already shipped Your order for flashlights was shipped via FedEx Home Delivery, and is estimated to arrive February 9, - February 15, The flashlights have been shipped, and will be arriving in different packages within the next few days The shipments were sent to: Robert [redacted] XXXXX [redacted] You can track your packages by clicking the links below: http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX I hope this helpsIf you have any questions or concerns about delivery, please don't hesitate to contact us Have a great day! Final Consumer Response / [redacted] (3000, 10, 2016/02/04) */ Hello DealDash Support, I made a small correction in the Excel spreadsheet See attached file Regarding my Revdex.com Complaint Case# XXXXXXXX I have attached an Excel file showing the costs of the flashlights that never were delivered to me $is the total costs of these flashlights I prefer you reimburse me this amount: $since I have not received any flashlights yet The only other option is to send all the flashlights to me Call me if you have any questions about this Revdex.com case My dealdash username: [redacted] XXXXX [redacted] (XXX)XXX-XXXX (home) (XXX)XXX-XXXX (cell)
Hi Thomas,Thank you for getting in touchWe have re-ordered your Lifetime Portable Basketball Hoop - Inch BackboardIt will be shipped and delivered to your address shortly.As soon as we have a tracking number, our support team will email you the details so you can track it.If you need anything else, please don't hesitate to contact me!Sincerely, AdrianCommunity Manager
Hi ***,Thanks for getting in touchPlease find hereafter the section of our terms of use about our 100% Money Back GuaranteeAs we mention, the Money Back Guarantee applies to the first Bid Pack purchase.No Questions Asked 100% Money Back GuaranteeBidders on DealDash are entitled to a No Questions Asked 100% Money Back Guarantee on their first Bid Pack purchaseShould a bidder be unsatisfied with the service for any reason, they are entitled to get their entire first Bid Pack purchase fully refundedSimply email [email protected] within days and request for the refundThe refund will be credited back to you in daysThe refund will be granted regardless of if you have won or lost auctions, or whether you have bids left on your account or notOnly refund per person.The full terms of use are accessible on our website: https://www.dealdash.com/terms-of-usePlease let us know if there's anything else you needWe'll be happy to help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Hi ***,Thanks for getting in touchSince your satisfaction is important to us, I have added bids back to your account.However, please note that this is a one time exceptionGoing forwards, please do not bid on more than one item if you are close to reaching your limits.You can always check your limits on the top right corner of your screen - The slots keep track of your winning limits.I hope this helpsPlease let us know if there's anything else you needWe'll be happy to help
Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Hi Jack, I am sorry to hear that you did not receive our initial responsePlease find it hereafter: " I hope you are having a wonderful day Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack Refund Issued To: Visa (ending digits 4722) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Mar 03:45:PM PDT/PST Refund Amount: USD I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly In the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains! Best regards, DealDash Support" Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/07) */ My issue was resolved! No problem! Good response from business!
Hi [redacted] ,Thanks for your message and sorry for any inconvenience you may have hadUnfortunately we cannot issue a refund for payments made more than days ago (days for the first purchase)Please find an extract of the section where this is mentioned in our terms of use.No Questions Asked 100% Money Back GuaranteeBidders on DealDash are entitled to a No Questions Asked 100% Money Back Guarantee on their first Bid Pack purchaseShould a bidder be unsatisfied with the service for any reason, they are entitled to get their entire first Bid Pack purchase fully refundedSimply email [email protected] within days and request for the refundThe refund will be credited back to you in daysThe refund will be granted regardless of if you have won or lost auctions, or whether you have bids left on your account or notOnly refund per person.Only bids that have been acquired by purchasing Bid Packs for $each shall have a right for refund within days of purchase (for first bid pack purchase)You can read our full terms and conditions here: https://www.dealdash.com/terms-of-use I hope this helps clarifyPlease let us know if there's anything else you needWe'll be happy to help
Hello,Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits ***)Refund Transaction ID: [redacted] Refund Date: Jun 01:58:PM PDT/PSTRefund Amount: USDIn the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workWe're sorry to see you go! Here at DealDash we strive to make a fun and exciting shopping experience for all our usersI apologize that we were not able to do that for youIf there is any way we can help make DealDash a better experience for you, please let us knowWe welcome any suggestions you may have that could help us improve!With that said, DealDash only keeps your username so that it can't be registered againYou can always unsubscribe to any newsletters or automated emailsAnd of course, if you change your mind we would be more than happy to welcome you back.Have a great day and hope to see you again soon!
Hi [redacted] ,Thank you for getting in touchWe appreciate the opportunity to clarify this issueI want to stress that no bidding by employees, bots, or any other kind of shill bidding takes place on the websiteWe have been audited by Ernst & Young, and the results of the audit certify thisIf you would like to access a copy of the audit, please find it here: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdfI have had a chance to review the screenshots that you providedThese contained: User [redacted] winning an auction on June 12, 11.13PM; a 2nd one on June 13, 3:25AM; and a 3rd one on June 13, 3.29PM.The reason why the 2nd screenshot shows the same winning limit as the first one, is because with the Cyber Monday Sale on June 13, all winning limits for every single user (including yourself) were reset back to Thus, on June at midnight, the limit went back to zero for every bidderThe reason why the 2nd and the 3rd screenshot show the same number of winning limits is because you took both screenshots at 5.52PM and 5.53PMThus, the winner shows the current number of winning limitsIn other words, when you took the screenshot, both won auctions were counted into the winning limits, and that is why both auctions show 2/winsUser [redacted] winning an auction on June 12, 11.43PM, and a 2nd auction on June 13, at 10.12AM.In this case, similarly, the user won the first auction on June at 11.43PM; that is, minutes before the limits were reset for every userThe second auction was won on June at 10.12AM, and since the limits had been reset, the auction again counted as 1/I want to stress that these users were not the only ones that had their winning limits resetEvery single user did, as a result of our Cyber Monday SaleYou also had your limits resetWe work hard to maintain an absolutely fair website.I hope this response has been able to clarifyIf you are still confused or need any further guidance or clarification, we are more than happy to continue this conversation, so please don’t hesitate to contact me with any other questions you may have.Sincerely, AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thanks for your message and sorry for any inconvenience you may have hadAs we mentioned before, we do not have any fake biddersAll of our bidders are real peopleDealDash staff, their family or anyone living in the same house as employees may not under any circumstances take part in DealDash auctionsWe do take this very seriously Our beginner auctions are meant to serve as a training for our users to get a grasp of how the auctions work before going up against tougher competition As stated on our terms of use, our customers are eligible for a money back refund on their first bidpack (within days of purchase) or any full priced unused bids remaining in their account Unfortunately, you have no bids eligible for a money refund as they have placed in various DealDash auctions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) DealDash has provided no sort of compromise, and they simply defended their corrupted policy of not informing people of these beginner auctionsThey in no way say or imply that these auctions are beginners only before people sign up and buy bids Final Business Response / [redacted] (4000, 9, 2015/09/27) */ Thanks for the feedback [redacted] However, please note that beginner auctions have the sole purpose of benefiting new users, so they can learn more about the auctions before getting started in the real onesdo guarantee a full day money back guarantee on your first purchase - no questions askedSince we already issued that refund on one of your accounts, you are unfortunately not eligible for our money back guarantee on this accountPlease let us know if there's anything else you needWe'll be happy to help
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ As stated in our Terms of Use, the No Jumper policy means that the auction is only available for bidders that have placed a bid in the auction before the $pricePlacing a bid in the beginning of the auction and then remaining silent until the auction is closer to end is a legitimate strategy and is not in breach of our Terms of UsePlease note that users who follow this strategy take the risk of the auction coming to an end before they come back to bidThis is a strategy that you could have chosen to follow if you thought it would benefit youPlease note that users are responsible for the amount of bids they place in an auction According to our Terms of Use which all users accept when signing up, our 100% Money Back Guarantee applies to the first bid pack purchase onlyWe have refunded your first bid pack purchase in accordance with this guaranteeThe rest of purchases are not eligible for a refund, since you don't have any refundable bids leftHereafter you'll find the refund conditions for unused bids that are stated in our Terms of Use: Unused bids are eligible for a full refund only if the bids have been purchased at their full price of 60c per bid Example (priced bids): [redacted] purchases bids for $and bids timesAll the remaining bids are eligible for a total refund of $( [redacted] $) If the bids have been purchased at a promotional rate of less than 60c per bid, only the portion of the purchased bids that the customer would have received at 60c each is eligible for a refundThe refundable portion of the bids is always used first Example (discount priced bids): [redacted] purchases bids for $and bids timesOnly the first bids of those bids were refundable ( $/ $= ) [redacted] has refundable bids and free bids left on his accountHe is eligible for a refund of [redacted] $= $ According to these terms, you are not eligible for the full refund requested Mind that you can always recover the bids you've lost by making the Buy It Now purchase of the itemUsers who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids I hope this helps clarify your concernsWe'll be happy to help with any questions you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point during my short time on the website were the bids available for the full price of The company continuously list the bids at discounted rates to protect them from having to provide refunds to unsatisfied usersThe legitimate strategy of staying silent is nowhere listed on the site under the tips and tactics, so how would a new user of days know this? Since the company is going hiding behind the smoke and mirrors of a the terms of use policy I will be sure to evoke my right to freedom of speech a share with other on social media of the shady terms of use and hopefully prevent others from wasting money- and take my business back to eBay where I have never had an issue Final Business Response / [redacted] (4000, 9, 2015/08/22) */ Please note that according to our terms of use, which all users agree to when signing up, DealDash reserves the right to sell bids at any discounted price to specific user groups for promotional purposesAll DealDash users understand that they may from time to time receive unique offers to buy discounted bids and that other users may do so as wellSimilarly, users may see different product pricing, based partly on the activity characteristics of that user DealDash reserves the right to, at its discretion, remove any sign up or other promotional bids that have been added to a users account for free at any given time without further notice The sales and promotions we offer are made with the sole purpose of making the site more affordable to our users I hope this helps clarifyPlease let us know if there's anything else you needWe'll be happy to help
I am rejecting this response because: Theres is most definitely an email under [redacted] @gmail.com associated with deal dashPlus they didn't send me any way to respond by giving the last digits of my card
Hi ***,Thank you for getting in touchThe order with the gift cards has been sent twice to the following address:Name: [redacted] Address: [redacted] ***City:Mountain HomeZIP-code:78058State:TexasBoth times, the gift cards have not been returned to usWe are unfortunately unable to send the gift cards a third time.What we have provided you with, is a full refund on the $that you paid to bid on DealDash, so all the money you spent with us has been returned.If you need anything else, please don't hesitate to contact me via this forum, or on my personal email: [email protected]
Hi ***,It seems there is no DealDash account associated with [redacted] @aol.com To help us locate your account, please send us any of the following: 1) Alternative email you may have used 2) PayPal email address if used3) Last digits of credit/debit card if used4) Order receipt numbers Please reply and we'll be glad to help resolve this
Hi ***,I want to start this conversation by inviting you to read our Audit Conducted by Ernst & Young:https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdfThe audits ensure that all bids placed on DealDash are by real bidders, with no shill bidders, bots, or employees taking part in the auctionsWe have hundreds of winners daily, and ship all of the orders we get.If you can provide us with some more information regarding why you suspect there was irregular bidding in the auctions, I will be happy to clarify any possible misunderstandingI look forward to hearing from you.Best, AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ Thanks for getting in touch with usPlease find hereafter a copy of the response from Mr [redacted] ***, Customer Support Manager at DealDash: "Hello [redacted] , Thank you for contacting us about your DealDash accountI have had a look at the recent bidding with the technokel account This year there have been x bidpacks purchased ($117) and auctions won with a product value of $ In this case, as the purchased bids have already been used in a variety of auctions they are not eligible for refundDealDash will respond and provide information to any Revdex.com follregarding the bidding and auctions from this account Password confidentiality is important, please note you are able to change your current password from the Dashboard: https://www.dealdash.com/dashboard-account-details [redacted] - Customer Support Manager" If the consumer of the Revdex.com have any questions or need any clarification on our terms of use, please do not hesitate to contact usWe are 100% responsive and willing to clarify any outstanding concernsAs mentioned on our email to the consumer, DealDash will respond and provide information to any Revdex.com follregarding the bidding and auctions from this account Regards, Adrian [redacted] Community Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not asking for the won itemsSimply for a refund on the bid packsWhat if someone other than my daughter would have accessed my accountI have not used Deal Dash in yearsMy daughter accessed my phone and debit card and did itPlease refund the $and close my accountPlease stop sending emails about your companyShe said that's how she knew about Deal Dash and was able to access my accountI remember asking the company before this occurred to cancel sending emails Final Business Response / [redacted] (4000, 10, 2016/02/20) */ Hi [redacted] , Thanks for getting in touchIf these purchases had been fraudulent, from a different IP, or someone had had unauthorized access to your card, then we would certainly refund the purchases However, the activity in your account is legitimate, and the purchases were made from your deviceThere is no way to determine whether the purchases were made by you or your daughter, and unfortunately we cannot be responsible for a confidentiality issue on your end As previously mentioned, password confidentiality is important, please note you are able to change your current password from the Dashboard: https://www.dealdash.com/dashboard-account-details On a separate note, your email has now been removed from our mailing listIn some rare cases, it can take a few days to complete the removal, so please be patient for a few business days
Thanks for your message, I will be glad to helpThe promotional in-game credits / rewards should be automatically added following your installation of the DealDash phone application, First bidpack purchase and participation in one of our auctionsSince you have done this already and have taken part in one of our auctions please contact Tapjoy directly at [email protected] Please include the receipt of the First Bidpack Purchase & also mention DealDash on the Ticket as wellFurther information on submitting a ticket to Tapjoy can be found here: https://support.tapjoy.com/supportal/ Tapjoy has been informed of the issue and should add your reward right awayTrying DealDash is risk free!Please let us know if you have any more questions Have a wonderful day
Hello [redacted] ,Thank you for the email and I apologize for any inconveniences or delays.I have reviewed your account information and can confirm that your refund has been successfully issued. Typically the processing time is no more than 3-5 business days, but if you have not received your refund... after 5 business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits ***)Refund Transaction ID: [redacted] Refund Date: Jun 13 2016 06:50:09 PM PDT/PSTRefund Amount: 72.00 USDPlease let us know if you have any other questions or concerns and we will be more than happy to help.AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Hi FarrahThanks for your message and sorry for any inconvenience you may have hadI do see that the first payment of $was refunded in full by our support teamPlease allow 3-business days for your bank to receive the refund: Refund Issued To: Visa (ending digits 7881) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Jan 09:53:PM PDT Refund Amount: USD As far as the $charge that you mention, I am not able to find a charge for that amount on your card - Are you sure it was coming from DealDash? Was it on the same card? Please double check with your bank, since it may be just a duplicate error on your statementIf you need any more support on our end, you can always contact us at [redacted] @dealdash.com and we'll be glad to help
Initial Business Response / [redacted] (1000, 6, 2016/01/08) */ Hi ***, Thanks for getting in touchI have reviewed our records, and can certify that you were refunded prior to us receiving this complaintPlease find hereafter a copy of the email sent by our support team: "Hi ***, Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack I've gone ahead and issued a refund for this transactionPlease allow to business days for your bank to receive the refund In the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains! Best regards, DealDash Support" Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/18) */
Initial Business Response / [redacted] (4000, 12, 2016/02/09) */ Hi Robert, Thanks for getting in touch and sorry for any inconvenience you may have hadIt was a pleasure speaking with you on the phoneAs mentioned, the flashlights have already shipped Your order for flashlights was shipped via FedEx Home Delivery, and is estimated to arrive February 9, - February 15, The flashlights have been shipped, and will be arriving in different packages within the next few days The shipments were sent to: Robert [redacted] XXXXX [redacted] You can track your packages by clicking the links below: http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX http://www.fedex.com/Tracking?tracknumbers=XXXXXXXXXXXX I hope this helpsIf you have any questions or concerns about delivery, please don't hesitate to contact us Have a great day! Final Consumer Response / [redacted] (3000, 10, 2016/02/04) */ Hello DealDash Support, I made a small correction in the Excel spreadsheet See attached file Regarding my Revdex.com Complaint Case# XXXXXXXX I have attached an Excel file showing the costs of the flashlights that never were delivered to me $is the total costs of these flashlights I prefer you reimburse me this amount: $since I have not received any flashlights yet The only other option is to send all the flashlights to me Call me if you have any questions about this Revdex.com case My dealdash username: [redacted] XXXXX [redacted] (XXX)XXX-XXXX (home) (XXX)XXX-XXXX (cell)
Hi Thomas,Thank you for getting in touchWe have re-ordered your Lifetime Portable Basketball Hoop - Inch BackboardIt will be shipped and delivered to your address shortly.As soon as we have a tracking number, our support team will email you the details so you can track it.If you need anything else, please don't hesitate to contact me!Sincerely, AdrianCommunity Manager
Hi ***,Thanks for getting in touchPlease find hereafter the section of our terms of use about our 100% Money Back GuaranteeAs we mention, the Money Back Guarantee applies to the first Bid Pack purchase.No Questions Asked 100% Money Back GuaranteeBidders on DealDash are entitled to a No Questions Asked 100% Money Back Guarantee on their first Bid Pack purchaseShould a bidder be unsatisfied with the service for any reason, they are entitled to get their entire first Bid Pack purchase fully refundedSimply email [email protected] within days and request for the refundThe refund will be credited back to you in daysThe refund will be granted regardless of if you have won or lost auctions, or whether you have bids left on your account or notOnly refund per person.The full terms of use are accessible on our website: https://www.dealdash.com/terms-of-usePlease let us know if there's anything else you needWe'll be happy to help
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Hi ***,Thanks for getting in touchSince your satisfaction is important to us, I have added bids back to your account.However, please note that this is a one time exceptionGoing forwards, please do not bid on more than one item if you are close to reaching your limits.You can always check your limits on the top right corner of your screen - The slots keep track of your winning limits.I hope this helpsPlease let us know if there's anything else you needWe'll be happy to help
Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Hi Jack, I am sorry to hear that you did not receive our initial responsePlease find it hereafter: " I hope you are having a wonderful day Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack Refund Issued To: Visa (ending digits 4722) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Mar 03:45:PM PDT/PST Refund Amount: USD I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly In the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-work If you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains! Best regards, DealDash Support" Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/07) */ My issue was resolved! No problem! Good response from business!
Hi [redacted] ,Thanks for your message and sorry for any inconvenience you may have hadUnfortunately we cannot issue a refund for payments made more than days ago (days for the first purchase)Please find an extract of the section where this is mentioned in our terms of use.No Questions Asked 100% Money Back GuaranteeBidders on DealDash are entitled to a No Questions Asked 100% Money Back Guarantee on their first Bid Pack purchaseShould a bidder be unsatisfied with the service for any reason, they are entitled to get their entire first Bid Pack purchase fully refundedSimply email [email protected] within days and request for the refundThe refund will be credited back to you in daysThe refund will be granted regardless of if you have won or lost auctions, or whether you have bids left on your account or notOnly refund per person.Only bids that have been acquired by purchasing Bid Packs for $each shall have a right for refund within days of purchase (for first bid pack purchase)You can read our full terms and conditions here: https://www.dealdash.com/terms-of-use I hope this helps clarifyPlease let us know if there's anything else you needWe'll be happy to help
Hello,Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly.Refund Issued To: Visa (ending digits ***)Refund Transaction ID: [redacted] Refund Date: Jun 01:58:PM PDT/PSTRefund Amount: USDIn the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund! For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workWe're sorry to see you go! Here at DealDash we strive to make a fun and exciting shopping experience for all our usersI apologize that we were not able to do that for youIf there is any way we can help make DealDash a better experience for you, please let us knowWe welcome any suggestions you may have that could help us improve!With that said, DealDash only keeps your username so that it can't be registered againYou can always unsubscribe to any newsletters or automated emailsAnd of course, if you change your mind we would be more than happy to welcome you back.Have a great day and hope to see you again soon!
Hi [redacted] ,Thank you for getting in touchWe appreciate the opportunity to clarify this issueI want to stress that no bidding by employees, bots, or any other kind of shill bidding takes place on the websiteWe have been audited by Ernst & Young, and the results of the audit certify thisIf you would like to access a copy of the audit, please find it here: https://dealdash.files.wordpress.com/2014/12/dealdash_ey_audit.pdfI have had a chance to review the screenshots that you providedThese contained: User [redacted] winning an auction on June 12, 11.13PM; a 2nd one on June 13, 3:25AM; and a 3rd one on June 13, 3.29PM.The reason why the 2nd screenshot shows the same winning limit as the first one, is because with the Cyber Monday Sale on June 13, all winning limits for every single user (including yourself) were reset back to Thus, on June at midnight, the limit went back to zero for every bidderThe reason why the 2nd and the 3rd screenshot show the same number of winning limits is because you took both screenshots at 5.52PM and 5.53PMThus, the winner shows the current number of winning limitsIn other words, when you took the screenshot, both won auctions were counted into the winning limits, and that is why both auctions show 2/winsUser [redacted] winning an auction on June 12, 11.43PM, and a 2nd auction on June 13, at 10.12AM.In this case, similarly, the user won the first auction on June at 11.43PM; that is, minutes before the limits were reset for every userThe second auction was won on June at 10.12AM, and since the limits had been reset, the auction again counted as 1/I want to stress that these users were not the only ones that had their winning limits resetEvery single user did, as a result of our Cyber Monday SaleYou also had your limits resetWe work hard to maintain an absolutely fair website.I hope this response has been able to clarifyIf you are still confused or need any further guidance or clarification, we are more than happy to continue this conversation, so please don’t hesitate to contact me with any other questions you may have.Sincerely, AdrianCommunity Manager
Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Thanks for your message and sorry for any inconvenience you may have hadAs we mentioned before, we do not have any fake biddersAll of our bidders are real peopleDealDash staff, their family or anyone living in the same house as employees may not under any circumstances take part in DealDash auctionsWe do take this very seriously Our beginner auctions are meant to serve as a training for our users to get a grasp of how the auctions work before going up against tougher competition As stated on our terms of use, our customers are eligible for a money back refund on their first bidpack (within days of purchase) or any full priced unused bids remaining in their account Unfortunately, you have no bids eligible for a money refund as they have placed in various DealDash auctions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) DealDash has provided no sort of compromise, and they simply defended their corrupted policy of not informing people of these beginner auctionsThey in no way say or imply that these auctions are beginners only before people sign up and buy bids Final Business Response / [redacted] (4000, 9, 2015/09/27) */ Thanks for the feedback [redacted] However, please note that beginner auctions have the sole purpose of benefiting new users, so they can learn more about the auctions before getting started in the real onesdo guarantee a full day money back guarantee on your first purchase - no questions askedSince we already issued that refund on one of your accounts, you are unfortunately not eligible for our money back guarantee on this accountPlease let us know if there's anything else you needWe'll be happy to help
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ As stated in our Terms of Use, the No Jumper policy means that the auction is only available for bidders that have placed a bid in the auction before the $pricePlacing a bid in the beginning of the auction and then remaining silent until the auction is closer to end is a legitimate strategy and is not in breach of our Terms of UsePlease note that users who follow this strategy take the risk of the auction coming to an end before they come back to bidThis is a strategy that you could have chosen to follow if you thought it would benefit youPlease note that users are responsible for the amount of bids they place in an auction According to our Terms of Use which all users accept when signing up, our 100% Money Back Guarantee applies to the first bid pack purchase onlyWe have refunded your first bid pack purchase in accordance with this guaranteeThe rest of purchases are not eligible for a refund, since you don't have any refundable bids leftHereafter you'll find the refund conditions for unused bids that are stated in our Terms of Use: Unused bids are eligible for a full refund only if the bids have been purchased at their full price of 60c per bid Example (priced bids): [redacted] purchases bids for $and bids timesAll the remaining bids are eligible for a total refund of $( [redacted] $) If the bids have been purchased at a promotional rate of less than 60c per bid, only the portion of the purchased bids that the customer would have received at 60c each is eligible for a refundThe refundable portion of the bids is always used first Example (discount priced bids): [redacted] purchases bids for $and bids timesOnly the first bids of those bids were refundable ( $/ $= ) [redacted] has refundable bids and free bids left on his accountHe is eligible for a refund of [redacted] $= $ According to these terms, you are not eligible for the full refund requested Mind that you can always recover the bids you've lost by making the Buy It Now purchase of the itemUsers who take advantage of this option usually have a better experience, since they both get the item they initially wanted, as well as retain all their bids I hope this helps clarify your concernsWe'll be happy to help with any questions you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point during my short time on the website were the bids available for the full price of The company continuously list the bids at discounted rates to protect them from having to provide refunds to unsatisfied usersThe legitimate strategy of staying silent is nowhere listed on the site under the tips and tactics, so how would a new user of days know this? Since the company is going hiding behind the smoke and mirrors of a the terms of use policy I will be sure to evoke my right to freedom of speech a share with other on social media of the shady terms of use and hopefully prevent others from wasting money- and take my business back to eBay where I have never had an issue Final Business Response / [redacted] (4000, 9, 2015/08/22) */ Please note that according to our terms of use, which all users agree to when signing up, DealDash reserves the right to sell bids at any discounted price to specific user groups for promotional purposesAll DealDash users understand that they may from time to time receive unique offers to buy discounted bids and that other users may do so as wellSimilarly, users may see different product pricing, based partly on the activity characteristics of that user DealDash reserves the right to, at its discretion, remove any sign up or other promotional bids that have been added to a users account for free at any given time without further notice The sales and promotions we offer are made with the sole purpose of making the site more affordable to our users I hope this helps clarifyPlease let us know if there's anything else you needWe'll be happy to help
I am rejecting this response because: Theres is most definitely an email under [redacted] @gmail.com associated with deal dashPlus they didn't send me any way to respond by giving the last digits of my card
Hi ***,Thank you for getting in touchThe order with the gift cards has been sent twice to the following address:Name: [redacted] Address: [redacted] ***City:Mountain HomeZIP-code:78058State:TexasBoth times, the gift cards have not been returned to usWe are unfortunately unable to send the gift cards a third time.What we have provided you with, is a full refund on the $that you paid to bid on DealDash, so all the money you spent with us has been returned.If you need anything else, please don't hesitate to contact me via this forum, or on my personal email: [email protected]