Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Hi Katherine, I apologize for any inconveniences or delays I have reviewed your account information and can confirm that your refund has been successfully processedTypically the processing time is no more than 3-business days, but if you have not received your refund I would recommend contacting your bank directly Refund Issued To: Visa (ending digits 4797) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Jan 06:01:PM PDT Refund Amount: USD Your bank should be able to process the refund right awayHowever, if they need any information on our end we would be happy to jump on a three way call with them Please let us know if you have any other questions or concerns and we will be more than happy to help Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/03) */
Hi Elizabeth,Thanks for your messageWe have suspended your account now for security reasons.We have looked at your DealDash account and see no signs of unauthorized activity here at all.We can see the logins to your account, from dates before May 12th, and dates after May 12th, are all from the same location (and not just the same location, but the same electronic device).We will submit the relevant information to PayPal where a further investigation can be carried out.Best,DealDash Customer Service
Hi [redacted] ,Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly.Refund Transaction ID: [redacted] Refund Date: 2016-09-02:54:Pacific TimeRefund Amount: USDIn the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workIf you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!Best regards,DealDash Support
Hi [redacted] ,Our systems show that you have accessed DealDash from the same device.We do not allow more than associated accounts to use DealDash - this includes people sharing the same computer to log onto their accountsAll of this is explained in our Terms of Use Agreement, which you are required to agree to before attempting to use our services.If a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on DealDash, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any bids purchased will be removed without prior warning and without any form of compensation.Any further accounts registered among this group of users will result in those accounts being closed also
Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Hi Katherine, I apologize for any inconveniences or delays I have reviewed your account information and can confirm that your refund has been successfully processedTypically the processing time is no more than 3-business days, but if you have not received your refund I would recommend contacting your bank directly Refund Issued To: Visa (ending digits 4797) Refund Transaction ID: XXXXXXXXXXXXXXXXXXXXXX Refund Date: Jan 06:01:PM PDT Refund Amount: USD Your bank should be able to process the refund right awayHowever, if they need any information on our end we would be happy to jump on a three way call with them Please let us know if you have any other questions or concerns and we will be more than happy to help Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/03) */
Hi Elizabeth,Thanks for your messageWe have suspended your account now for security reasons.We have looked at your DealDash account and see no signs of unauthorized activity here at all.We can see the logins to your account, from dates before May 12th, and dates after May 12th, are all from the same location (and not just the same location, but the same electronic device).We will submit the relevant information to PayPal where a further investigation can be carried out.Best,DealDash Customer Service
Hi [redacted] ,Thank you for your e-mailI'm sorry to hear that there's been a misunderstanding.The initial payment was for the bidpack you purchased after signing up for your free accountDealDash operates on the "pay to participate/bid model" so it's required to first purchase bidsWith that said, all customers are entitled to a 100% money back guarantee on their first bid pack.I've gone ahead and issued a refund for this transactionTypically the processing time is no more than 3-business days, but if you have not received your refund after business days I would recommend contacting your bank directly.Refund Transaction ID: [redacted] Refund Date: 2016-09-02:54:Pacific TimeRefund Amount: USDIn the meantime, I'll leave the bids in your accountYou can use these to bid on some of our great items, and you can even win these auctions without having it interfere with your refund!For new users, I normally recommend watching our How it Works video for a brief overview of what to expect from the auctions: http://www.dealdash.com/how-does-it-workIf you need anything else, please don't hesitate to contact me, and I hope you give yourself another chance to take advantage of our bargains!Best regards,DealDash Support
Hi [redacted] ,Our systems show that you have accessed DealDash from the same device.We do not allow more than associated accounts to use DealDash - this includes people sharing the same computer to log onto their accountsAll of this is explained in our Terms of Use Agreement, which you are required to agree to before attempting to use our services.If a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on DealDash, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any bids purchased will be removed without prior warning and without any form of compensation.Any further accounts registered among this group of users will result in those accounts being closed also