Dean Enterprises

The Company is in receipt of this complaint, and has taken immediate action to try and resolve the concerns of [redacted]  At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is the Company's greatest asset.The customer service department is working directly with [redacted] to resolve his concerns, including a refund. The Company will inform the Revdex.com once this is complete.

We are in receipt of this Revdex.com complaint, and are actively reaching out to the customer to reach an amicable resolution.  We will provide the Revdex.com an update once this process has been completed.

The Company has received this Revdex.com complaint filed by [redacted], and has taken immediate action to investigate the issues raised, and to attempt to reach out to Mr. [redacted] directly via telephone to more fully understand his concerns, and to address them completely.  Prior to addressing the...

details of this Revdex.com complaint, it is very important for both the Revdex.com and Mr. [redacted] to realize that the Company takes all complaints very seriously and seeks to reach an amicable resolution as quickly as possible.  The customer is the Company's greatest asset.Regarding the real estate assets purchase by Mr. [redacted], Dean Enterprises was not a party to those contracts and did not sell Mr. [redacted] any properties.  As explained in Mr. [redacted]'s complaint, he purchased these properties from BuyPD, LLC (a Utah based LLC).  We have reached out to BuyPD on behalf of Mr. [redacted], and prior to receiving this complaint, they were not aware of any outstanding issues with Mr. [redacted] or his properties.  Nevertheless, as part of BuyPD's commitment to outstanding customer service, they have reached out to Mr. Kreiener via telephone in order to discuss what options he would like to pursue - including BuyPD buying back the properties from him at the price he paid.  However, it is our understanding from speaking with BuyPD that Mr. [redacted] will not speak to any customer service agents from BuyPD - and is insisting on communicating via the Revdex.com.  It would help expedite the resolution of this matter if Mr. [redacted] would speak to customer service in order to finalize the buyback.Regarding the real estate education and training Mr. [redacted] purchased from our live event partner, Insider's Financial, LLC (a Utah based LLC), we immediately asked customer service to reach out to Mr. [redacted] via telephone to attempt to resolve his concerns - including a refund of monies paid for education and training he purchased.  Again, Mr. [redacted] refused to speak with customer service, and insisted on communicating via the Revdex.com.  Insider's Financial remains ready, willing, and able to resolve this matter to Mr. [redacted]'s satisfaction, but it requires Mr. [redacted] to speak with them.Finally, Dean Enterprises stands behind its products and services 100%.  It always has, and always will.  Also, the Company requires that each of its strategic parters have customer service and satisfaction as their #1 priority.  We strive to ALWAYS take care of the customer.  This remains the case today.

The Company is in receipt of Ms. [redacted]'s complaint filed with the Revdex.com.  At the outset, it is critically important for all parities to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is the...

Company's greatest asset. 
Immediately upon receiving the complaint from the Revdex.com, we had our customer service department reach out directly to Ms. [redacted] to help her resolve her concerns.  We spoke to her on March 27, 2014, and should have an amicable resolution wrapped up by the close of business today.
We will send the Revdex.com an update once the resolution has been finalized.

The Company is in receipt of this complaint, and has taken immediate action to try and resolve the concerns of [redacted]  At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as...

possible.  The customer is the Company's greatest asset.The customer service department is working directly with [redacted] to resolve his concerns, including a refund. The Company will inform the Revdex.com once this is complete.

[redacted] ID:[redacted]
Started 7 day trial date: 3/20/15  (included Ask the Experts and Behind the Scenes: $20)
Total amount to start: $21
Paid to continue service for following month: 3/27/15
Total amount paid: $29.84
Services include: Monthly-...

Pay-per Module Membership
Paid to continue service for following month: 4/19/15
Total amount paid: $20
Services include: Ask the Experts + Behind the Scenes
Called to terminate: 4/24/15
Client requested to cancel and Rep offered to refund the 2 ten dollar charges since they were so recent. Client did not request refund for the month that already passed.
Transaction number:
[redacted] - 4/24/15 amount $10
[redacted]- 4/24/15 amount $10
[redacted]- 4/27/15 amount $29.84
It will take at least 3-5 business days for the refund to reach the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all Dean Enterprises have not reached out to us in anyway.  I complained on one of Dean's so called educational sites last year about we wanted a refund of at least majority of the educational costs of $45,000 and he said somebody would be contacting us to get it resolved, this didn't happen either. I did receive a very general email from [redacted] who sold us our Detroit home at Dean Enterprises "Buying Summit" in Las Vegas end of June 2012, from [redacted].....I am including entire email to show you.RE: Fwd: RE: Any news??Inboxx[redacted]Feb 19 (11 days ago)to me, [redacted] & [redacted], I hope you are doing well! I am an Account Manager for [redacted]. I am here to help clients after they have purchased properties. I worked with you earlier last year regarding the property on [redacted]. I see that we approved to assist you with some missing rents and rehab but do not see that we were able to provide funds because we did not receive the signed release of funds. I received a letter that you were very displeased with your property and the experience you have encountered with our company and I wanted to see how I may be able to assist you further! We understand you’ve had a bad experience with our organization. I can assure you we have nothing but the best intentions for each of our clients and strive to exceed expectations wherever we can. This is especially difficult with real estate because there is so much outside our control (tenant employment, economic performance, tenant reliability, etc.). The last thing we want is for you to feel like you’ve been taken advantage of and left “high and dry”. We are a great company that takes care of its clients and will make sure that we give you the property that was advertised to you as accurately as possible. It should also be known that it is in our best interest to take care of you, as returning customers maintain a huge portion of our business, and it wouldn’t be that way if we didn’t take care of our client base, and make sure we give you a property that was advertised. Returning clients equate to about 50% of our property and asset sales. We know that investment real estate can be very stressful and frustrating because it doesn’t always go according to plan, that is why I am here to help. We send our apologies for any inconvenience it has caused you. We would like to assist you with your property so it can be positive investment properties that you desired. It will take some time to get things sorted out to I do hope you feel some comfort knowing that we are here to assist you. Please contact me with any further questions or concerns that you may have.  Our department is available from 8:00 AM – 5:00 PM MST Monday – FridayOffice is closed Saturday and Sunday[redacted] | customer serviceo: ###-###-####f: ###-###-####buy pdHere is our issues with [redacted]/ Dean Enterprises regarding sale of this house at [redacted]We attended a "Buying Summit June 28, 29 and 30th in Las Vegas, NV. We were told this property was worth $53,950.00,  they promised a renter was in said property and would be a good money making investment. They said they paid $33,000 for property so they would make money off of sale and we would have $10K in equity already, with a renter in it.  They told us it was in a good section of town so renting would be no problem.First of all this house was never worth anywhere near $54K....today after real estate market has improved a little....[redacted] shows it as $36,121.00....also been informed this is a very poor neighborhood where renters stay for short periods of time before they don't pay rent and legally get evicted..at our costs, plus 3 times they have trashed house so huge expenses each time. Taxes are $2,800/ year and with management company fees and constantly having to re fix up place and clean up messes...we are losing thousands a year on this house that these company's lied and said was such a great deal.  When we bought house from [redacted] we found out later roof was bad and had to be fixed, plumbing issues in basement and an old water bill of approximately $2200 that they should have made sure was paid before we ever purchased house.  [redacted] and Dean Enterprises sold us a nightmare of lies in this house which has caused us to be financially raped.   The bottom lines is they don't care at all.  [redacted] offered to pay us $7,000.00 if we sign a release of them being liable for all their lies...we have lost so much more than $7,000 and continue more all time.  I have all the paperwork and proof of this.  I have original paper showing what they said house worth.etc...etc...etc.Also Dean Enterprises charged us under high pressure sales to keep up with his education of real estate....we ended up paying around $45,000 for education that isn't worth more than $5,000 and probably less.  Can get the same material off internet....nothing new or fantastic material like they act like.  They pressure students to pay for the next great class and before you get that one done ask for bunch more money for next one and to get to be in Deans "elite" team....trouble is got to keep dishing out $20,000 at least every time and the education is nothing new....just a scam....teach you to take out loans and max out credit cards .anyway to get money to pay Dean Enterprises.....have to be positive, no negative or they will ask you to leave...cause they no your done being financially raped by them.  So this a definitely a 2 part complaint.  The customer IS NOT their greatest asset, just our pocket book/ debt. The crux of this complaint is house and Also so called education costs...wanting refund and take house back plus losses incurred by dishonest sales tactics.  The seller has NEVER tried to call since this complaint....and we have tried to impress upon them $7K is a drop in the bucket of what this Horrible Dishonest investment has cost us! They sent 1 email since complaint, which I included.  It is too bad Dean Enterprises cant be more honest in their response.
Regards,
[redacted]

The Company's customer service department has made multiple attempts via telephone to reach Mr. [redacted], and has left multiple voicemail messages for him.  We are earnestly attempting to resolve his concerns and reach an amicable resolution, but he also needs to be available to speak about the...

issue. 
We will continue trying to reach him and will update the Revdex.com once this issue is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all Dean Enterprises have not reached out to us in anyway.  I complained on one of Dean's so called educational sites last year about we wanted a refund of at least majority of the educational costs of $45,000 and he said somebody would be contacting us to get it resolved, this didn't happen either. I did receive a very general email from [redacted] who sold us our Detroit home at Dean Enterprises "Buying Summit" in Las Vegas end of June 2012, from [redacted].....I am including entire email to show you.RE: Fwd: RE: Any news??Inboxx[redacted]Feb 19 (11 days ago)to me, [redacted] & [redacted], I hope you are doing well! I am an Account Manager for [redacted]. I am here to help clients after they have purchased properties. I worked with you earlier last year regarding the property on [redacted]. I see that we approved to assist you with some missing rents and rehab but do not see that we were able to provide funds because we did not receive the signed release of funds. I received a letter that you were very displeased with your property and the experience you have encountered with our company and I wanted to see how I may be able to assist you further! We understand you’ve had a bad experience with our organization. I can assure you we have nothing but the best intentions for each of our clients and strive to exceed expectations wherever we can. This is especially difficult with real estate because there is so much outside our control (tenant employment, economic performance, tenant reliability, etc.). The last thing we want is for you to feel like you’ve been taken advantage of and left “high and dry”. We are a great company that takes care of its clients and will make sure that we give you the property that was advertised to you as accurately as possible. It should also be known that it is in our best interest to take care of you, as returning customers maintain a huge portion of our business, and it wouldn’t be that way if we didn’t take care of our client base, and make sure we give you a property that was advertised. Returning clients equate to about 50% of our property and asset sales. We know that investment real estate can be very stressful and frustrating because it doesn’t always go according to plan, that is why I am here to help. We send our apologies for any inconvenience it has caused you. We would like to assist you with your property so it can be positive investment properties that you desired. It will take some time to get things sorted out to I do hope you feel some comfort knowing that we are here to assist you. Please contact me with any further questions or concerns that you may have.  Our department is available from 8:00 AM – 5:00 PM MST Monday – FridayOffice is closed Saturday and Sunday[redacted] | customer serviceo: ###-###-####f: ###-###-####buy pdHere is our issues with [redacted]/ Dean Enterprises regarding sale of this house at [redacted]We attended a "Buying Summit June 28, 29 and 30th in Las Vegas, NV. We were told this property was worth $53,950.00,  they promised a renter was in said property and would be a good money making investment. They said they paid $33,000 for property so they would make money off of sale and we would have $10K in equity already, with a renter in it.  They told us it was in a good section of town so renting would be no problem.First of all this house was never worth anywhere near $54K....today after real estate market has improved a little....[redacted] shows it as $36,121.00....also been informed this is a very poor neighborhood where renters stay for short periods of time before they don't pay rent and legally get evicted..at our costs, plus 3 times they have trashed house so huge expenses each time. Taxes are $2,800/ year and with management company fees and constantly having to re fix up place and clean up messes...we are losing thousands a year on this house that these company's lied and said was such a great deal.  When we bought house from [redacted] we found out later roof was bad and had to be fixed, plumbing issues in basement and an old water bill of approximately $2200 that they should have made sure was paid before we ever purchased house.  [redacted] and Dean Enterprises sold us a nightmare of lies in this house which has caused us to be financially raped.   The bottom lines is they don't care at all.  [redacted] offered to pay us $7,000.00 if we sign a release of them being liable for all their lies...we have lost so much more than $7,000 and continue more all time.  I have all the paperwork and proof of this.  I have original paper showing what they said house worth.etc...etc...etc.Also Dean Enterprises charged us under high pressure sales to keep up with his education of real estate....we ended up paying around $45,000 for education that isn't worth more than $5,000 and probably less.  Can get the same material off internet....nothing new or fantastic material like they act like.  They pressure students to pay for the next great class and before you get that one done ask for bunch more money for next one and to get to be in Deans "elite" team....trouble is got to keep dishing out $20,000 at least every time and the education is nothing new....just a scam....teach you to take out loans and max out credit cards .anyway to get money to pay Dean Enterprises.....have to be positive, no negative or they will ask you to leave...cause they no your done being financially raped by them.  So this a definitely a 2 part complaint.  The customer IS NOT their greatest asset, just our pocket book/ debt. The crux of this complaint is house and Also so called education costs...wanting refund and take house back plus losses incurred by dishonest sales tactics.  The seller has NEVER tried to call since this complaint....and we have tried to impress upon them $7K is a drop in the bucket of what this Horrible Dishonest investment has cost us! They sent 1 email since complaint, which I included.  It is too bad Dean Enterprises cant be more honest in their response.
Regards,
[redacted]

We are in receipt of Mr. [redacted]'s complaint, and have taken immediate action to investigate the issue and figure out where the problem lies.  Rest assured, the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is...

the Company's greatest asset.
The Company has issued a full refund to Mr. [redacted]'s.  Also, the customer service department has contacted Mr. [redacted]'s to speak to him, address his concerns directly, and to let him know a refund has been processed and should be in his possession in the next 3 - 5 business days.
Please feel free to contact me directly with any follow-up questions or concerns: [redacted]

It is  important for the Revdex.com to understand that this customer's complaint relates to properties purchased from a third-party company.  Nevertheless, we have been doing our very best to help move this issue along to a resolution. Mr. [redacted] and Ms. Moeller, by their own admission, have stopped communicating with customer service (see attached).  They have not returned daily voicemails or e-mails since March 3, 2015.While we can appreciate Mr. [redacted] and Ms. [redacted] are frustrated, there can be no resolution without communication.  The seller of the property stands ready, willing and able to work out an amicable resolution - including buying back the property - but Mr. [redacted] and Ms. [redacted] are required to participate in the discussions. The customer service folks will continue to reach out to Mr. [redacted] and Ms. [redacted] on a daily basis, and we will update the Revdex.com once the issue has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with [redacted] by email and voice mail several times to this day Aug. 1 . We have yet to speak personally to come to any conclusion regarding this matter.
Regards,
[redacted]

I would like to give a review for Dean Graziosi. Please read my ENTIRE post to see the full picture I am painting. I attended one of the "free live weekend seminars". I, like so many others, was conned out of $25000 (yes, 25 thousand dollars!) for a mid grade education package that was going to just make me an expert in real estate investing. I was also literally ESCORTED on tours of homes for sale in my town by a representative of Insiders Financial and conned into purchasing a $25000 home that was going to just make me a successful investor. HOWEVER, let me point out that I was conned by the company doing the presentation, Insiders Financial LLC, who had purchased at some point, the RIGHTS to represent Dean Graziosi, AND BY NO MEANS was Dean Graziosi supportive of their scam. I am currently working with the Revdex.com to get a full refund from the company Insiders Financial. Dean Graziosi found out what that terrible promotions company had done to so many of us and stopped them immediately from continuing to mislead us. He severed all business ties with them. I see a lot of complaints here and I have read every single one personally. Please do your homework and educate yourselves. Dean Graziosi has a WONDERFUL PROGRAM ONLINE, and provides all kinds of support and help along the way. It is reasonably priced and most of the materials are available free. It absolutely isn't Dean G. that allowed us all to be scammed. People are filing complaints against the incorrect company. It was the PROMOTION COMPANY INSIDER'S FINANCIAL that scammed us. If you are looking for sound education in real estate investing, definitely check into the ACTUAL Dean Graziosi education online. His company has been WONDERFUL to deal with. I have found them to be completely honest and true to their word. And the best part is, most of his information is available online for free, and LIVE ACTUAL people are available basically all the time if you have questions or need anything. I highly recommend the Dean Graziosi company as long as its the REAL one and not a promotion company.

Our customer service team has reached out directly to Mr. [redacted] via telephone, and has reached an amicable resolution with him.  As this was Mr. [redacted]'s desired resolution, the Company now considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Responding to the information posted by Dean's Advanced Training, there are 2 major discrepancies in this information.
First, I have been a Platinum member since the end of September 2013 NOT  20 months as stated. Second. I never requested all of my money back. I realize the costs it takes to create and execute the events that I attended. In my conversation with Jason Cox, I let him know what a hardship incurred by the debt from the courses I had taken, had been causing in my life and the unsatisfactory coaching I received. He OFFERED $5000. in compensation. I asked for $7000 to resolve 1 credit card debt that I have NOT THE ENTIRE AMOUNT ( SOMEWHERE IN THE RANGE OF $30,000)  Although I have sent back my forms for partial reimbursement from the courses I took and the coaching I received, I think the information posted by Dean's Advanced Training has a major tone of inaccuracy that has left yet another graduate of Dean's seminars with a sour taste and a sense that it's really more about the money rather than the kindness and support of his students.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

[redacted] ID:[redacted]

Started 7 day trial date: 3/20/15  (included Ask the Experts and Behind the Scenes: $20)

Total amount to start: $21

Paid to continue service for following month: 3/27/15

Total amount paid: $29.84

Services include: Monthly-...

Pay-per Module Membership

Paid to continue service for following month: 4/19/15

Total amount paid: $20

Services include: Ask the Experts + Behind the Scenes

Called to terminate: 4/24/15

Client requested to cancel and Rep offered to refund the 2 ten dollar charges since they were so recent. Client did not request refund for the month that already passed.

Transaction number:

[redacted] - 4/24/15 amount $10

[redacted]- 4/24/15 amount $10

[redacted]- 4/27/15 amount $29.84

It will take at least 3-5 business days for the refund to reach the account

We are in the process of reaching out to Mr. Michel regarding his complaint, and will send word to the Revdex.com once the situation has been...

amicably resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all Dean Enterprises have not reached out to us in anyway.  I complained on one of Dean's so called educational sites last year about we wanted a refund of at least majority of the educational costs of $45,000 and he said somebody would be contacting us to get it resolved, this didn't happen either. I did receive a very general email from [redacted] who sold us our Detroit home at Dean Enterprises "Buying Summit" in Las Vegas end of June 2012, from [redacted].....I am including entire email to show you.RE: Fwd: RE: Any news??Inboxx[redacted]Feb 19 (11 days ago)to me, [redacted] & [redacted], I hope you are doing well! I am an Account Manager for [redacted]. I am here to help clients after they have purchased properties. I worked with you earlier last year regarding the property on [redacted]. I see that we approved to assist you with some missing rents and rehab but do not see that we were able to provide funds because we did not receive the signed release of funds. I received a letter that you were very displeased with your property and the experience you have encountered with our company and I wanted to see how I may be able to assist you further! We understand you’ve had a bad experience with our organization. I can assure you we have nothing but the best intentions for each of our clients and strive to exceed expectations wherever we can. This is especially difficult with real estate because there is so much outside our control (tenant employment, economic performance, tenant reliability, etc.). The last thing we want is for you to feel like you’ve been taken advantage of and left “high and dry”. We are a great company that takes care of its clients and will make sure that we give you the property that was advertised to you as accurately as possible. It should also be known that it is in our best interest to take care of you, as returning customers maintain a huge portion of our business, and it wouldn’t be that way if we didn’t take care of our client base, and make sure we give you a property that was advertised. Returning clients equate to about 50% of our property and asset sales. We know that investment real estate can be very stressful and frustrating because it doesn’t always go according to plan, that is why I am here to help. We send our apologies for any inconvenience it has caused you. We would like to assist you with your property so it can be positive investment properties that you desired. It will take some time to get things sorted out to I do hope you feel some comfort knowing that we are here to assist you. Please contact me with any further questions or concerns that you may have.  Our department is available from 8:00 AM – 5:00 PM MST Monday – FridayOffice is closed Saturday and Sunday[redacted] | customer serviceo: ###-###-####f: ###-###-####buy pdHere is our issues with [redacted]/ Dean Enterprises regarding sale of this house at [redacted]We attended a "Buying Summit June 28, 29 and 30th in Las Vegas, NV. We were told this property was worth $53,950.00,  they promised a renter was in said property and would be a good money making investment. They said they paid $33,000 for property so they would make money off of sale and we would have $10K in equity already, with a renter in it.  They told us it was in a good section of town so renting would be no problem.First of all this house was never worth anywhere near $54K....today after real estate market has improved a little....[redacted] shows it as $36,121.00....also been informed this is a very poor neighborhood where renters stay for short periods of time before they don't pay rent and legally get evicted..at our costs, plus 3 times they have trashed house so huge expenses each time. Taxes are $2,800/ year and with management company fees and constantly having to re fix up place and clean up messes...we are losing thousands a year on this house that these company's lied and said was such a great deal.  When we bought house from [redacted] we found out later roof was bad and had to be fixed, plumbing issues in basement and an old water bill of approximately $2200 that they should have made sure was paid before we ever purchased house.  [redacted] and Dean Enterprises sold us a nightmare of lies in this house which has caused us to be financially raped.   The bottom lines is they don't care at all.  [redacted] offered to pay us $7,000.00 if we sign a release of them being liable for all their lies...we have lost so much more than $7,000 and continue more all time.  I have all the paperwork and proof of this.  I have original paper showing what they said house worth.etc...etc...etc.Also Dean Enterprises charged us under high pressure sales to keep up with his education of real estate....we ended up paying around $45,000 for education that isn't worth more than $5,000 and probably less.  Can get the same material off internet....nothing new or fantastic material like they act like.  They pressure students to pay for the next great class and before you get that one done ask for bunch more money for next one and to get to be in Deans "elite" team....trouble is got to keep dishing out $20,000 at least every time and the education is nothing new....just a scam....teach you to take out loans and max out credit cards .anyway to get money to pay Dean Enterprises.....have to be positive, no negative or they will ask you to leave...cause they no your done being financially raped by them.  So this a definitely a 2 part complaint.  The customer IS NOT their greatest asset, just our pocket book/ debt. The crux of this complaint is house and Also so called education costs...wanting refund and take house back plus losses incurred by dishonest sales tactics.  The seller has NEVER tried to call since this complaint....and we have tried to impress upon them $7K is a drop in the bucket of what this Horrible Dishonest investment has cost us! They sent 1 email since complaint, which I included.  It is too bad Dean Enterprises cant be more honest in their response.

Regards,