Dean Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Responding to the information posted by Dean's Advanced Training, there are 2 major discrepancies in this information.

First, I have been a Platinum member since the end of September 2013 NOT  20 months as stated. Second. I never requested all of my money back. I realize the costs it takes to create and execute the events that I attended. In my conversation with Jason Cox, I let him know what a hardship incurred by the debt from the courses I had taken, had been causing in my life and the unsatisfactory coaching I received. He OFFERED $5000. in compensation. I asked for $7000 to resolve 1 credit card debt that I have NOT THE ENTIRE AMOUNT ( SOMEWHERE IN THE RANGE OF $30,000)  Although I have sent back my forms for partial reimbursement from the courses I took and the coaching I received, I think the information posted by Dean's Advanced Training has a major tone of inaccuracy that has left yet another graduate of Dean's seminars with a sour taste and a sense that it's really more about the money rather than the kindness and support of his students.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Our customer service spoke with [redacted] today and issued the refund of $196.00 which he requested. He said he was not seeking refund for the $39.87 as previously stated. Please see attached refund credited to his [redacted] ending in[redacted]

The Company has received this Revdex.com complaint filed by [redacted], and has taken immediate action to investigate the issues raised, and to attempt to reach out to Ms. [redacted] directly via telephone to more fully understand his concerns, and to address them completely.  Prior...

to addressing the details of this Revdex.com complaint, it is very important for both the Revdex.com and Ms. [redacted] to realize that the Company takes all complaints very seriously and seeks to reach an amicable resolution as quickly as possible. The customer is the Company's greatest asset.Regarding the real estate education and training Ms. [redacted] purchased from our live event partner, [redacted] (a Utah based LLC), we immediately asked customer service to reach out to Ms. [redacted] via telephone to attempt to resolve her concerns.  It is our understanding that Ms. [redacted] had a very positive conversation with [redacted] in their customer service department, and is actively working with him. Regarding the real estate assets purchase by Ms. [redacted], Dean Enterprises was not a party to those contracts and did not sell Ms. [redacted] any properties.  As explained in Ms. [redacted]'s complaint, he purchased these properties from [redacted], LLC (a Utah based LLC).  We have reached out to [redacted] on behalf of Ms. [redacted], and prior to receiving this complaint, they were not aware of any outstanding issues with Ms. [redacted] or her properties. Nevertheless, as part of [redacted]'s commitment to outstanding customer service, they have reached out to Ms. [redacted] via telephone in order to discuss what options she would like to pursue.  However, it is our understanding from speaking with [redacted] that Ms. [redacted] will not speak to any customer service agents from [redacted].  It would help expedite the resolution of this matter if Ms. [redacted] would speak to [redacted]’s customer service directly.Finally, Dean Enterprises stands behind its products and services 100%.  It always has, and always will.  Also, the Company requires that each of its strategic parters have customer service and satisfaction as their #1 priority.  We strive to ALWAYS take care of the customer.  This remains the case today.

The Company is in receipt of Ms. [redacted]'s complaint filed with the Revdex.com.  At the outset, it is critically important for all parities to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is the...

Company's greatest asset. 

Immediately upon receiving the complaint from the Revdex.com, we had our customer service department reach out directly to Ms. [redacted] to help her resolve her concerns.  We spoke to her on March 27, 2014, and should have an amicable resolution wrapped up by the close of business today.

We will send the Revdex.com an update once the resolution has been finalized.

The Company has received this Revdex.com complaint filed by [redacted], and has taken immediate action to investigate the issues raised, and to attempt to reach out to Mr. [redacted] directly via telephone to more fully understand his concerns, and to address them completely.  Prior to addressing the...

details of this Revdex.com complaint, it is very important for both the Revdex.com and Mr. [redacted] to realize that the Company takes all complaints very seriously and seeks to reach an amicable resolution as quickly as possible.  The customer is the Company's greatest asset.Regarding the real estate assets purchase by Mr. [redacted], Dean Enterprises was not a party to those contracts and did not sell Mr. [redacted] any properties.  As explained in Mr. [redacted]'s complaint, he purchased these properties from BuyPD, LLC (a Utah based LLC).  We have reached out to BuyPD on behalf of Mr. [redacted], and prior to receiving this complaint, they were not aware of any outstanding issues with Mr. [redacted] or his properties.  Nevertheless, as part of BuyPD's commitment to outstanding customer service, they have reached out to Mr. Kreiener via telephone in order to discuss what options he would like to pursue - including BuyPD buying back the properties from him at the price he paid.  However, it is our understanding from speaking with BuyPD that Mr. [redacted] will not speak to any customer service agents from BuyPD - and is insisting on communicating via the Revdex.com.  It would help expedite the resolution of this matter if Mr. [redacted] would speak to customer service in order to finalize the buyback.Regarding the real estate education and training Mr. [redacted] purchased from our live event partner, Insider's Financial, LLC (a Utah based LLC), we immediately asked customer service to reach out to Mr. [redacted] via telephone to attempt to resolve his concerns - including a refund of monies paid for education and training he purchased.  Again, Mr. [redacted] refused to speak with customer service, and insisted on communicating via the Revdex.com.  Insider's Financial remains ready, willing, and able to resolve this matter to Mr. [redacted]'s satisfaction, but it requires Mr. [redacted] to speak with them.Finally, Dean Enterprises stands behind its products and services 100%.  It always has, and always will.  Also, the Company requires that each of its strategic parters have customer service and satisfaction as their #1 priority.  We strive to ALWAYS take care of the customer.  This remains the case today.

It is  important for the Revdex.com to understand that this customer's complaint relates to properties purchased from a third-party company.  Nevertheless, we have been doing our very best to help move this issue along to a resolution. Mr. [redacted] and Ms. Moeller, by their own admission, have stopped communicating with customer service (see attached).  They have not returned daily voicemails or e-mails since March 3, 2015.While we can appreciate Mr. [redacted] and Ms. [redacted] are frustrated, there can be no resolution without communication.  The seller of the property stands ready, willing and able to work out an amicable resolution - including buying back the property - but Mr. [redacted] and Ms. [redacted] are required to participate in the discussions. The customer service folks will continue to reach out to Mr. [redacted] and Ms. [redacted] on a daily basis, and we will update the Revdex.com once the issue has been resolved.

We have received this complaint filed by [redacted] & [redacted], and have taken immediate action to investigate the issues presented, and to reach out directly to the customer to more fully understand their complaint - so that the appropriate resolution can be reached as quickly as...

possible.  The customer is our greatest asset, and we are committed to working out a win-win solution.The crux of this complaint appears to focus on real property purchased.  We have reached out to the seller of the property for a resolution.The Seller's records indicate they have tried to help this client quite a bit actually last year, even though they purchased Oct 2012. The Seller approved and paid out a large water bill for them, plus approved to pay $7K in rehab and rents that client asked the Seller to pay - even though they weren’t previous to purchase. The Seller tried following up a few times on the release of funds we sent and never heard back after 5/27/14.Also, since receiving this complaint, the Seller has made numerous calls and sent numerous e-mails to the client.  They have been unable to successfully reach them - but will keep trying, and will update the Revdex.com once this is complete.

We are in receipt of this Revdex.com complaint, and are actively reaching out to the customer to reach an amicable resolution.  We will provide the Revdex.com an update once this process has been completed.

I've done business with Dean's Private Coaching Program - which is a complete waste of money. What he teaches is illegal in most States - fines can be more than $40,000 dollars and prison time. [redacted] claims a 100% refund policy - which is a joke. I flew out ot Utah to hunt down their customer service center & demand my money back. I would stay away from this company.

I would like to give a review for Dean Graziosi. Please read my ENTIRE post to see the full picture I am painting. I attended one of the "free live weekend seminars". I, like so many others, was conned out of $25000 (yes, 25 thousand dollars!) for a mid grade education package that was going to just make me an expert in real estate investing. I was also literally ESCORTED on tours of homes for sale in my town by a representative of Insiders Financial and conned into purchasing a $25000 home that was going to just make me a successful investor. HOWEVER, let me point out that I was conned by the company doing the presentation, Insiders Financial LLC, who had purchased at some point, the RIGHTS to represent Dean Graziosi, AND BY NO MEANS was Dean Graziosi supportive of their scam. I am currently working with the Revdex.com to get a full refund from the company Insiders Financial. Dean Graziosi found out what that terrible promotions company had done to so many of us and stopped them immediately from continuing to mislead us. He severed all business ties with them. I see a lot of complaints here and I have read every single one personally. Please do your homework and educate yourselves. Dean Graziosi has a WONDERFUL PROGRAM ONLINE, and provides all kinds of support and help along the way. It is reasonably priced and most of the materials are available free. It absolutely isn't Dean G. that allowed us all to be scammed. People are filing complaints against the incorrect company. It was the PROMOTION COMPANY INSIDER'S FINANCIAL that scammed us. If you are looking for sound education in real estate investing, definitely check into the ACTUAL Dean Graziosi education online. His company has been WONDERFUL to deal with. I have found them to be completely honest and true to their word. And the best part is, most of his information is available online for free, and LIVE ACTUAL people are available basically all the time if you have questions or need anything. I highly recommend the Dean Graziosi company as long as its the REAL one and not a promotion company.

Our customer service team has reached out directly to Mr. [redacted] via telephone, and has reached...

an amicable resolution with him.  As this was Mr. [redacted]'s desired resolution, the Company now considers this matter closed.

We are in receipt of Mr. [redacted]'s complaint, and have taken immediate action to investigate the issue and figure out where the problem lies.  Rest assured, the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is...

the Company's greatest asset.

The Company has issued a full refund to Mr. [redacted]'s.  Also, the customer service department has contacted Mr. [redacted]'s to speak to him, address his concerns directly, and to let him know a refund has been processed and should be in his possession in the next 3 - 5 business days.

Please feel free to contact me directly with any follow-up questions or concerns: [redacted]

It is our understanding that BuyPD has been working directly with Mrs. [redacted] regarding her properties, and they have exchanged purchase and sale agreements.  It appears the issue with BuyPD should be resolved shortly.  If this information is not correct, please let us know immediately - and we will contact BuyPD.The customer service department from our live events partner is schedule to speak with Mr. and Mrs. [redacted] the afternoon of October 23, 2014.  We will update the Revdex.com once this is resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This customer was refunded on 01/28

We are in receipt of Ms. [redacted]’s Revdex.com complaint.  We have taken immediate action to investigate  the allegations made in this complaint, as well reaching out directly to Ms  [redacted] via telephone to help to resolve her complaints.  The customer is the Company’s greatest...

asset, and we take all customer complaints very seriously.

Ms. [redacted] purchased all of her education and training from our strategic partners, Dean’s Live Events, which is based in Highland, Utah (the “Company”). Notwithstanding the foregoing, however, we have been working directly with them to resolve this customer’s issue. The customer service department has left numerous voicemail messages for Ms. [redacted], and we eagerly look forward to speaking with her. 

It may be beneficial for everyone to have a quick review of the facts here:

Ms. [redacted] purchased a 3-day real estate workshop from the Company on September 11, 2013 for $1,997.00 (the “Workshop”).  The Company fulfilled Ms. [redacted]’s purchase when she attended the 3-day Workshop in Phoenix on September 20, 21, and 22, 2013.  At the conclusion of the 3-day Workshop, Ms. [redacted] rated her satisfaction experience with 5 out of 5 ratings – across all categories (5 being the highest possible rating).  We have uploaded Ms. [redacted]’s customer satisfaction survey here for your reference. 

Ms. [redacted] was so pleased with her experience at the 3-day Workshop that she purchased an additional advanced education package from the Company on September 22, 2013 for $22,000.00 (the “Platinum Package”).  The Platinum Package purchase included: an advanced, on-site, 3-day “Boots on the Ground” training; Buying Summit 3 Day Asset Buying Retreat in Las Vegas (which included airfare and accommodations for 2); On-Demand 3-Day “Quick Cash Strategies” Boot Camp; On-Demand 3-Day “Cash Flow Strategies” Boot Camp; 1-year access to the  “PropTrend” Real Estate Software platform; a home-study course entitled “Real Estate Investors System;” and a second home-study course entitled “Real Estate Financing Options.”  

The Company fulfilled Ms. [redacted]’s advanced education purchase when she attended the 3-day Boots on the Ground training on October 10, 11, and 12, 2013 in Phoenix, Arizona.  At the conclusion of the 3-day Boots on the Ground training, Ms. [redacted] rated her satisfaction experience with 5 out of 5 ratings – across all categories (5 being the highest possible rating).  See attached.   Also, the Company fulfilled Ms. [redacted]’s advanced education purchase when she attended the 3-day Buying Summit event in Las Vegas, Nevada.  Not surprisingly, Ms. [redacted] rated her training and the Buying Summit with a satisfaction experience rating of 5 out of 5 – across all categories (5 being the highest possible rating).  Additionally, Ms. [redacted] was provided access to all remaining products and services she purchased from the Company in the Platinum Package.  

The Revdex.com should also note that the Company has no notice whatsoever that Ms. [redacted] was not happy with the education and training she purchased.   She had not called, e-mailed, or written to the Company – prior to this Revdex.com Complaint.

The Company has fulfilled its contract with Ms. [redacted] by providing the education and service she bought.  The expense associated with this fulfillment and the product costs incurred by the Company cannot be recovered or returned.  The Company has substantial intellectual property invested in its real estate workshops, trainings, and materials.  Ironically, it was only after Ms. [redacted] reviewed all of the Company’s proprietary materials and software programs, and participated in the live education sessions – and then waiting 20 months – that she asked for a full refund. 

As you know, also, the Company’s products and services are sold with a three (3) day rescission period, which the customer agreed to when she executed the relevant contracts.  Further, this three-day window gives the customer the opportunity to review the materials and decide if they would like to cancel or proceed with the course.  At no point during the customer’s three-day window did she attempt to cancel or request a refund.  The customer agreed to this reasonable return policy when she knowingly entered the agreement with the Company.   

While the Company has no desire to argue with the customer, it does, however, affirmatively reject all of Ms. [redacted]’s blanket accusations of impropriety as unfounded.  The Company has acted reasonably, appropriately, and in good faith regarding its contractual obligations to the customer; and has fully and honestly cooperated with the Revdex.com to resolve this matter. 

We will inform the Revdex.com once an amicable resolution has been reached.

The Company is in receipt of this complaint, and has taken immediate action to try and resolve the concerns of [redacted]  At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as...

possible.  The customer is the Company's greatest asset.The customer service department is working directly with [redacted] to resolve his concerns, including a refund. The Company will inform the Revdex.com once this is complete.

The Company is in receipt of this complaint, and has taken immediate action to try and resolve the concerns of [redacted]  At the outset, it is important for all parties to understand the Company takes all complaints very seriously and seeks to obtain an amicable resolution as quickly as possible.  The customer is the Company's greatest asset.The customer service department is working directly with [redacted] to resolve his concerns, including a refund. The Company will inform the Revdex.com once this is complete.

The Company's customer service department has made multiple attempts via telephone to reach Mr. [redacted], and has left multiple voicemail messages for him.  We are earnestly attempting to resolve his concerns and reach an amicable resolution, but he also needs to be available to speak about the...

issue. 

We will continue trying to reach him and will update the Revdex.com once this issue is resolved.