Deanza Car Rental

I am writing to you in response to the letter we received regarding customer [redacted] Mr [redacted] rented the vehicle on 02/14/and was returning on 02/16/2017, he did not return the rental until 02/17/ Therefore Mr [redacted] was charged an extra day The charge for the extra day is $plus sales tax which totaled $ That charge was deducted from his deposit of $150.00, which left his deposit credit to the amount of $ Mr [redacted] is disputing the $with the credit card company but he is only entitled $of that amount Please feel free to email me back if you need additional information

I am rejecting this response because: The items were in the vehicle and the manager at the Riverside location even offered to replace themHe also said I would be emailed a statement for the alleged balance owed which also was never receivedI called several times to both the Ontario and Riverside office and was hung up on Everytime when requesting to speak to the district manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12232745, and find that this resolution is satisfactory to me

This customer has been refunded $

I am rejecting this response because: The car was dirty when we received itWhen I asked for the deposit back after three weeks had passed, they eventually responded that the floor mats were dirtyThis is a crooked business and needs to be shut down

We could not refund the $to her credit card because it had expired at the end of the month We did mail a check to the address on the contract for the $and informed the customer directly

We do not have any record of this customerCan you provide a contract number or was the reservation under a different name

Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ Ms***'s refund was issued on 5/26/in the amount of $The transaction Code is: XXXXXXXXXX to this Visa [redacted]

Dear Sirs:This customer disputed his charges and it is now in the hands of his credit card company We do not have any control over the deposit at this point.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12567791, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/06/29) */ This customer has been issued a refund in the amount of $

Initial Business Response / [redacted] (1000, 8, 2016/07/05) */ This customers deposit was refunded in the amount of $The transaction ID is: XXXXXXXXXX

Customer called on Christmas saying the car had a dead battery and that it would not start and he could not jump the car We explained to the customer that if we sent a technician out and found that it was due to customer misuse or error, we would charge the customer according to their
contract Customer then stated that they were going to leave the car in the parking lot abandoning it We sent our road service and they determined that the battery had drained completely because the customer had left the lights on Customer was notified that he was responsible for the towing and the battery because he failed to turn off the lights and abandoned the car in the parking lot of an apartment complex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi,This is regarding the complain ***I saw that my complain regarding De anza car rental got closed due to not providing responseThis happened due to a business trip for last weeks with limited access to internetI saw the response from De anza and it is completely falseSo I want to response back and requesting you to reopen the case Please help me.Regards,***
Regards,
*** ***

The customer's security deposit of $has been issued. We also issued an additional $50.00. Unfortunately, we can not refund the ENTIRE rental amount as the customer kept the rental vehicle for a total of days.Deanza Car Rental

*** *** was charged a cleaning fee of $175.00, accordance with his contract because the car was brought back EXTREMELY dirtyThe customer has a balance due of $at this time.Regards,***

Our answer stands as filed. We do not have the customers belongings. There is nothing more we can do

We did send the refund for $through transaction ID ***

We did refund this customer his deposit of $

Hello:Ms*** was issued her refund. Her rental was due back at 7:00pm and she returned at 9:16pm. We do allow a hour grace period. Ms*** was charged for an additional hour due to her late return. The amount of $was returned to her credit card. Thank
you