Deanza Car Rental

Mr*** was issued a refund check on 11/21/in the amount of $127.74, which was mailed to his address on record Mr*** received an Express Lane Toll violation Per his contract he was charged an administrative fee of $ His refund amount is only $due to
this ticket I reviewed the bank for a copy of the cancelled check and it has not been cashed, therefore, I am put a stop payment on that Check and issued another check which is in the mail today (Check # ***.)

The refund has been issued in the amount of $ to visa card ending in

I have issued a refund of $which should appear on Customer MasterCard ending in *** within to hours. We appreciate this customer and would offer one free day with any or more days rental.Regards,Accounting

Hello Sir:Bottom line sir is the car was not defective, however, the lights were left on and it drained the battery. It was customer error, not mechanical failure. You are responsible for customer error. We towed the car and replaced the battery. You have already disputed this amount with your credit card company and now it is in the hands of the bankRegards,***

The customers check for *** *** *** is available for pick up at the Ontario location below:Rental CounterOntario Airport Hotel & Conference CenterN HavenOntario, CA

Hello:I have attached a copy of the credit refund receipt, in addition to a copy of a check I am sending which requires a signature I did not know this the credit card was not working, it was expired and did not batch out We then mailed a refund check in the amount of $after Ms*** called again I have placed a stop payment on that check and issued another one that will be mailed Express Mail with signature required, I have also credited her an additional $for her inconvenience.Regards,*** ***

Initial Business Response /* (1000, 5, 2016/07/18) */
Mr***'s Deposit refund was mailed to his address of record on 7/14/The only option we have is to issued a stop payment and rewrite the checkIf that is what the customer wants us to do, please confirm the mailing
address
Initial Consumer Rebuttal /* (3000, 7, 2016/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't speak to the fact of DeAnza actually sending me a check on 7/14/
I do know that as of 7/27/at 5:43pm CT, I STILL haven't gotten a check from DeAnza Car Rentals, meaning that it has either not been sent at all, wasn't actually sent on 7/14/16, or they sent it at the slowest speed possible
So let's recapI was told that I would get this $300+ check 7-business days after returning the carThey CLAIM to have mailed the check OVER A MONTH after I returned their car to their Ontario, CA locationI think the LEAST a company could do was mail it express, if not next-day when you are already weeks late in paying a customer back their depositand it has now been almost TWO MONTHS, and still no check
At this point, I would no longer be interested in only settling for the refund DeAnza legally owes meAt this point, the very LEAST they can do is pay me back both the refund AND the actual transaction amountThe MOST they could do is pay me back back my refund, the transaction amount of the car rental, AND the $taxi ride from their Ontario location to the San Bernardino Amtrak location that they also made us take after they had told us they could shuttle us there for free
Please tell DeAnza to cancel their check (if they actually sent it) and to deliver a new one at the very least every single penny that I paid them for their car rentalI am lividI have never even heard of such bad customer service from a company before
They can use my old address, which is a rent house owned by my wife's father:
***
Lubbock, TX XXXXX
or my new address:
***
Lubbock, TX XXXXX
Thank you
*** ***
7/27/
Final Business Response /* (4000, 9, 2016/07/28) */
A refund check (#***) was mailed on 7/14/to the address at X*** I have issued another refund check (#***) and put a stop payment on the previous oneThe check is NOW mailed to ***

We have mailed a refund check for her deposit. We did refund the amount to her credit card and it was returned by the merchant because her card expired.

I am rejecting this response because:
Please do not close the case. I have allowed over a week to get the check and I have not received it....

I believe a week is plenty of time to get from a major city in California to a major city in Colorado. I have confirmed that the credit card I used for my car rental is still valid and usable. I confirmed this by using it this morning. This leads me to question - did they actually send a check? I have no evidence that they have sent it.  If they would like to resolve the issue they can either successfully refund my money to my credit card AND send me a confirmation/transaction number. Or they can send me a check by certified mail WITH the tracking number. This case is not closed until I receive my $150 refund.

I am rejecting this response because: The car was dirty when we received it. When I asked for the deposit back after three weeks had passed, they eventually responded that the floor mats were dirty. This is a crooked business and needs to be shut down.

Initial Business Response /* (1000, 8, 2016/07/05) */
This customers deposit was refunded in the amount of $150.00 The transaction ID is: XXXXXXXXXX.

We do not have any record of this customer. Can you provide a contract number or was the reservation under a different name.

We have refunded this customer $150.00

Customer has been refunded $49.18 and $100.82 for a total of $150.00, which was the refundable deposit.The additional charge of $65.97 was for insurance that the customer purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12253969, and find that this resolution is satisfactory to me.

Hello:We did mail the check #3758 to the address on file on December 6, 2017 which is:[redacted]The check was made payable to [redacted], who was the renter of record.   We can issue another check made payable to [redacted] since this check has...

not cleared the bank. We need to have confirmation of the address for mailing.  We will deduct $35.00 for the stop payment on the previously issued check, since we did follow all protocal for sending the refund.Please confirm the mailing address.Thank you,Car Rental Services

We have paid all of the registration and DMV Fees.  We are happy to resolved the issue with this customer.  Please have the customer contact us by telephone so that we can settle the issue.###-###-####Thank you

Initial Business Response /* (1000, 5, 2016/05/27) */
Ms. [redacted]'s refund was issued on 5/26/2016 in the amount of $150.00. The transaction Code is: XXXXXXXXXX to this Visa[redacted].

This customer is a cash customer and we have no credit card on file.  The customer did extend the rental on the 15th of June, however, when the car was not returned on the date and appointed time and the customer did not respond to phone calls, we had no choice but to pick up the car.  The...

customer received their belongings. I have attached a copy of the closing invoice.

We refunded Mr. [redacted] $120.33 and did reduce his extra day to $18.00.  Our rentals are for 24 hours.  He was initially scheduled to return at 10PM on the 16th and any additional day would be charged at the higher rate as per his contract.  We have attached his signed contract for review.